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Agiloft vs AzureDesk Comparison

Overview

5-Time winner of PC Magazine "Editors' Choice Award" and Spend Matters "Value Award", Agiloft is heralded as "the most customizable...

AzureDesk - Only helpdesk software with 5$ per agent with all the "must have" features of enterprise class systems offered...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$65.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$5.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.9

(31)

5

4

3

2

1

29

2

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.5

(48)

5

4

3

2

1

26

21

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Great Support provide by knowledgable & friendly staff. Roadmap of product is clearly defined and is alway moving product in right direction.
The thing I like the most about the software is the ease of creating a contract. The automation and single entry point is fantastic.
Our users have learned quickly, and have been happy to have a system that helps them do their jobs well.

Pros

From day one the team over at AzureDesk have been extremely helpful. They are always very responsive to requests and happy to have a Skype session at short notice if any issues arise.
In addition to the best cost benefit of the market, the level of support is excellent. They are fast and extraordinarily available.
I also like the customer service. They're very responsive, friendly, and eager to provide a quality product.

Cons

All types of technical abuse complaints (copyright issues and other types of inappropriate usage). Surveys about the follow-through of the staff to requests entered into the system.
Some of the administration set up can be a little bit tricky at times.
Someone will always find something they don't like about anything.

Cons

We are solving our customer problems using azuredesk.co customer support software. My main problem was with my customer, it was impossible to keep track of their query, doubts & errors.
Not enough customizing possibilities for fields, form etc. Lack of report and dashboard editing.
Software is limited to basic service desk requirements. This is a streamlined product that does what it says on the tin.
  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features56
  • API
  • Active Directory Integration
  • Activity Dashboard
  • Activity Management
  • Alerts / Escalation
  • Audit Trail
  • Auditing
  • Automatic Backup
  • Automatic Notifications
  • Barcode Scanning
  • Chat
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Contract Management
  • Contractor Management
  • Custom Fields
  • Custom Forms
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Digital Signage
  • Document Templates
  • Drag & Drop Interface
  • Electronic Signature Capture
  • Email Alerts
  • Email Integration
  • Email Templates
  • Employee Portal
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • Filtered Views
  • Forecasting
  • Forms Management
  • Full Text Search
  • Graphical Workflow Editor
  • Help Desk Integration
  • Help Desk Management
  • Knowledge Base Management
  • Lifecycle Management
  • Milestone Tracking
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Permission Management
  • Progress Tracking
  • Question Library
  • Real Time Data
  • Receiving
  • Records Management
  • Reporting & Statistics
  • SMS Integration
  • SSL Security
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Task Tracking
  • Template Management
  • Third Party Integration
  • Trend Analysis
  • Version Control
  • Visual Analytics
  • Workflow Management
  • Total features16
  • API
  • Active Directory Integration
  • Activity Dashboard
  • Activity Management
  • Alerts / Escalation
  • Audit Trail
  • Auditing
  • Automatic Backup
  • Automatic Notifications
  • Barcode Scanning
  • Chat
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Contract Management
  • Contractor Management
  • Custom Fields
  • Custom Forms
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Digital Signage
  • Document Templates
  • Drag & Drop Interface
  • Electronic Signature Capture
  • Email Alerts
  • Email Integration
  • Email Templates
  • Employee Portal
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • Filtered Views
  • Forecasting
  • Forms Management
  • Full Text Search
  • Graphical Workflow Editor
  • Help Desk Integration
  • Help Desk Management
  • Knowledge Base Management
  • Lifecycle Management
  • Milestone Tracking
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Permission Management
  • Progress Tracking
  • Question Library
  • Real Time Data
  • Receiving
  • Records Management
  • Reporting & Statistics
  • SMS Integration
  • SSL Security
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Task Tracking
  • Template Management
  • Third Party Integration
  • Trend Analysis
  • Version Control
  • Visual Analytics
  • Workflow Management

Integrations

  • Total integrations19
  • BigCommerce
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations7
  • BigCommerce
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Agiloft vs. AzureDesk

See how Agiloft and AzureDesk stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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