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Agiloft Reviews - Page 2

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32 reviews

Recommended

Overall Rating
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  • Ease of use
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Agiloft

Reviewed 12 years ago

We thoroughly recommend it to any organization that wants to create a CRM system, issue tracker, workflow management, project tracker, or similar application. It's so easy to use that someone with modest technical abilities can tailor it themselves without requiring IT professionals or outside developers.

Pros

Lumina has been using Agiloft (and its predecessor SupportWizard) for 7 years, for issue tracking, and customer support. We have found it outstanding in its flexibility, ease of use, and reliability. There's nothing else out there that we've found that even approaches its customizability for rapidly creating a system tailored to our exact needs.

Cons

It used sometimes to have slow response, but those problems have gone away in recent releases.

Overall Rating
  • Value for money
  • Ease of use
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Process Modeling Tool

Reviewed 10 years ago

If you are serious about process documentation and governance and are looking for a flexible tool that literally will run itself, look no further. Agiloft is a platform for business productivity.

Pros

Agiloft is a process modeling tool designed for business not IT. Whether you are looking for a ticket system, a documentation management system and/or a procurement system, Agiloft can help you with one or a combination of all three -- really any business process can be supported by Agiloft.

Cons

We have no real complaints about Agiloft. Over the years Agiloft has continually invested in functionality and as we have grown Agiloft has been able to scale and grow with us.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Agiloft is perfect for designing business processes

Reviewed 3 years ago

The management of electronic signatures is one of the biggest strengths of agiloft, so its use is highly recommended to handle virtual documents. We recommend reviewing your varied file recovery options, and to be able to work even without being connected to the internet.

Pros

Agiloft presents a great utility in the management of audit trails, and barcoding / RFID. It is quite good to work with business process mapping, which can be designed and modeled completely from scratch.

Cons

Given that it lacks many functions for customer service, we think it would not be very useful in the management of call centers. It does not have a good virtual assistant, nor enough workflow management tools. It also does not manage emails.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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This is a great software for contracts! It is something our organization has needed for years!

Reviewed 5 years ago
Pros

Accurately keeping track of all contracts and the notifications as to when the contracts are up for renewal/termination.

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
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It's Perfect and It works

Reviewed 10 years ago

If you're looking for a low cost help desk out of the box with great scaling capabilities and want to simply define workflows with GUI and easy to build rules. This is your product. Everything else will either be feature deficient or extremely overbuilt and require a software engineer to manage for you.

Pros

Easiest implementation I've ever seen. Nice built in full backup feature with tiered backup scheduling capabiltiies.

Cons

Could use a nicer GUI on the end user side to save time in implementation... but what it comes with is great nonetheless.

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  • Value for money
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Chester County Department of Emergency Services

Reviewed 9 years ago

We use the Agiloft product to manage all of our communications equipment. The system was designed to track assets and provide a ticketing system for generating work orders for repair and maintenance of our assets. We have also added a contacts module that has the capability of tracking maintenance and service contracts at the asset level. This was a large undertaking and we found both the Agiloft product and team members to be outstanding.

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Review of Agiloft for 101 Telco Solutions, Inc.

Reviewed 9 years ago

Agiloft (formerly Enterprise Wizard) has proven to be easily customized to fit our needs as a telecommunications repair center. The customer support is second to none when we have a need to modify or simply ask a question. The ability to link to other software platforms for invoicing, importing/exporting data to our customer erp's, etc. makes this an invaluable tool. I truly believe we couldn't have made a better choice.

Pros

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Cons

No cons were added to this review