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ALICE Receptionist vs iOFFICE Comparison

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Overview

ALICE Receptionist is a complete visitor management solution, with options for ID scanning and checking guests against national...

iOFFICE is a cloud-based integrated office system which assists medium to large sized corporations with visitor and facility...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$239/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$775/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

(26)

5

4

3

2

1

16

8

1

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

4.5

(44)

5

4

3

2

1

25

17

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

What I like most is the advanced visitor management this software offers. It's the most advanced in my opinion.
Easy to use, responsive and filled with great features.
Making necessary adjustments is made easy by their great tech support.

Pros

I enjoy the product's ease of use. I like that it's modern and intuitive, and I like that you don't have to be very technical to use it.
Outstanding product for managing space and services. Fully customizable and fits into to our budget.
Staff loves the easily accessible icons that capture their service requests, as well as the easy to identify workstations and meeting room locations in the Space Manager module.

Cons

Alice has very neatly replaced the live receptionist we lost in the 2008 crash.
We switched the main unit to a Dell micro PC so in the event of a hardware failure, replacement should be easy.
Manual updates and no wireless option at the time.

Cons

It can be a bit pricey, a few feature are missing that i would prefer to have. It can also be hard to find the software in a physical format.
I cannot speak from a facilities perspective. But I was a bit disappointed on the overall value/usability of the mobile conference room finder and the seat finder.
No function to preview or hold floor plans in "draft" before publishing to live site.
  • Vendor responds to reviews
  • Last review2 years ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features33
  • API
  • Active Directory Integration
  • Ad hoc Reporting
  • Alerts / Escalation
  • Asset Management
  • Automatic Notifications
  • Barcode Scanning
  • Barcode Support
  • Benchmarking
  • Booking Management
  • Calendar Management
  • Call Routing
  • Change Management
  • Change Order Management
  • Chat
  • Check Processing
  • Client Management
  • Client Portal
  • Contact Database
  • Contact Management
  • Customer Activity Reporting
  • Customer Experience Management
  • Customizable Branding
  • Digital Signage
  • Document Management
  • Email Integration
  • Email Invitations & Reminders
  • Email Notifications
  • Employee Profile
  • Event Logs
  • Event Scheduling
  • Facility Scheduling
  • Fixed Asset Management
  • Forecasting
  • ID Scan
  • Inventory Management
  • Inventory Tracking
  • Job Management
  • Microsoft Outlook Integration
  • Monitoring
  • Multi-Location
  • Package Tracking
  • Physical Asset Tracking
  • Projections
  • Real Time Notifications
  • Registration Management
  • Request Assignment
  • Reservations Management
  • Room Booking
  • SMS Integration
  • Self Service Portal
  • Space Management
  • Third Party Integration
  • Two-Way Audio & Video
  • Video Conferencing
  • Video Streaming
  • Visitor Registration
  • Visitor Tracking
  • Widgets
  • Work Order Management
  • Total features33
  • API
  • Active Directory Integration
  • Ad hoc Reporting
  • Alerts / Escalation
  • Asset Management
  • Automatic Notifications
  • Barcode Scanning
  • Barcode Support
  • Benchmarking
  • Booking Management
  • Calendar Management
  • Call Routing
  • Change Management
  • Change Order Management
  • Chat
  • Check Processing
  • Client Management
  • Client Portal
  • Contact Database
  • Contact Management
  • Customer Activity Reporting
  • Customer Experience Management
  • Customizable Branding
  • Digital Signage
  • Document Management
  • Email Integration
  • Email Invitations & Reminders
  • Email Notifications
  • Employee Profile
  • Event Logs
  • Event Scheduling
  • Facility Scheduling
  • Fixed Asset Management
  • Forecasting
  • ID Scan
  • Inventory Management
  • Inventory Tracking
  • Job Management
  • Microsoft Outlook Integration
  • Monitoring
  • Multi-Location
  • Package Tracking
  • Physical Asset Tracking
  • Projections
  • Real Time Notifications
  • Registration Management
  • Request Assignment
  • Reservations Management
  • Room Booking
  • SMS Integration
  • Self Service Portal
  • Space Management
  • Third Party Integration
  • Two-Way Audio & Video
  • Video Conferencing
  • Video Streaming
  • Visitor Registration
  • Visitor Tracking
  • Widgets
  • Work Order Management

Integrations

  • Total integrations6
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations4
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

ALICE Receptionist vs. iOFFICE

See how ALICE Receptionist and iOFFICE stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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