Apptio vs AlertOps Comparison

Overview

The Apptio platform provides a secure and robust foundation for our applications and delivers important functionality for...

AlertOps is an incident & response management solution which helps NOC, ITOps, & DevOps teams manage & collaborate on critical...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$8.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

4.6

(16)

5

4

3

2

1

9

7

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Pros

Fund hands-on support during the trial is very helpful. Ability to do Manual Paging (which is awesome).
The value for money is fantastic, much more affordable than other available software. It has a lot of integrations as well with phone notifications, slack etc.
I am satisfied with AlertOps, my organization is looking to scale this model and use it in other areas now to help us save money.

Cons

Cons

We work for the Emergency Department 24/7, and it's imperative that we don't miss any calls. It's important also that the calls are transferred to the right person.
Pricing structure is confusing and my emails requesting clarification have gone unanswered.
Limited options for individual responses to the extensions.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features23
  • API
  • Access Control
  • Alerts / Escalation
  • Application Integration
  • Assignment Management
  • Automated Scheduling
  • Automatic Call Distribution
  • Benchmarking
  • Billing & Invoicing
  • Budget Control
  • Budgeting
  • Business Intelligence
  • Call List Management
  • Call Recording
  • Call Routing
  • Call Transfer
  • Callback Scheduling
  • Collaboration Tools
  • Collaborative Workspace
  • Communication Management
  • Consolidation / Roll-Up
  • Customizable Templates
  • Demand Planning
  • Disaster Recovery
  • Email Alerts
  • Email Notifications
  • Escalation Management
  • Event Logs
  • Financial Management
  • Forecasting
  • Incident Management
  • Invoice Management
  • Job Scheduling
  • Maintenance Scheduling
  • Mobile Alerts
  • Multi-Currency
  • Performance Metrics
  • Planning Tools
  • Portfolio Management
  • Prioritizing
  • Pro Forma Invoices
  • Progress Tracking
  • Project Management
  • Real Time Analytics
  • Receiving
  • Reporting & Statistics
  • Role-Based Permissions
  • SLA Management
  • SSL Security
  • Self Service Portal
  • Single Sign On
  • Spend Control
  • Support Ticket Management
  • Task Management
  • Task Scheduling
  • Template Management
  • Third Party Integration
  • Timeline Management
  • Trend Analysis
  • Uptime Monitoring
  • User Management
  • Workflow Management
  • Total features40
  • API
  • Access Control
  • Alerts / Escalation
  • Application Integration
  • Assignment Management
  • Automated Scheduling
  • Automatic Call Distribution
  • Benchmarking
  • Billing & Invoicing
  • Budget Control
  • Budgeting
  • Business Intelligence
  • Call List Management
  • Call Recording
  • Call Routing
  • Call Transfer
  • Callback Scheduling
  • Collaboration Tools
  • Collaborative Workspace
  • Communication Management
  • Consolidation / Roll-Up
  • Customizable Templates
  • Demand Planning
  • Disaster Recovery
  • Email Alerts
  • Email Notifications
  • Escalation Management
  • Event Logs
  • Financial Management
  • Forecasting
  • Incident Management
  • Invoice Management
  • Job Scheduling
  • Maintenance Scheduling
  • Mobile Alerts
  • Multi-Currency
  • Performance Metrics
  • Planning Tools
  • Portfolio Management
  • Prioritizing
  • Pro Forma Invoices
  • Progress Tracking
  • Project Management
  • Real Time Analytics
  • Receiving
  • Reporting & Statistics
  • Role-Based Permissions
  • SLA Management
  • SSL Security
  • Self Service Portal
  • Single Sign On
  • Spend Control
  • Support Ticket Management
  • Task Management
  • Task Scheduling
  • Template Management
  • Third Party Integration
  • Timeline Management
  • Trend Analysis
  • Uptime Monitoring
  • User Management
  • Workflow Management

Integrations

  • Total integrationsN/A
  • BigCommerce
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations36
  • BigCommerce
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Apptio vs. AlertOps

See how Apptio and AlertOps stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.