Apptio vs PagerDuty Comparison

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Overview

The Apptio platform provides a secure and robust foundation for our applications and delivers important functionality for...

PagerDuty is a cloud software that connects people, systems & data into a single view - creating visibility & actionable...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$10.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

5

4

3

2

1

110

58

6

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

Pros

The ability to to have the information displayed and on the go with the App is great for us as we can engage with stakeholders and its bought in consistency for out out of hours team on alerting.
Integration with CloudWatch, webhooks, Jira is outstanding, functional, and reliable. The application has gotten better over the years I have used it.
Based on my past experience I would really recommended tool for people who support the system infrastructure in-fact very honest I have recommended this to couple of people who did not use this too.

Cons

Cons

We also suffer during outages for the lack of a "acknowledge all incoming pages" button.
Once I actually closed an incident of another person, mistakenly. Yes it was my mistake and perhaps my IT department's configuration mistake, but the UI shows me these incidents.
We badly need a "current status, open incident" that auto-acks whatever comes in and, say, converts them to summary push-notifications or some other "just an FYI, this other stuff happened" digest.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review4 months ago

Key features

  • Total features23
  • API
  • Access Control
  • Action Management
  • Alerts / Escalation
  • Auto-Responders
  • Automatic Notifications
  • Benchmarking
  • Billing & Invoicing
  • Budget Control
  • Budgeting
  • Business Intelligence
  • Calendar Sync with Google
  • Call Routing
  • Communication Management
  • Consolidation / Roll-Up
  • Demand Planning
  • Email Alerts
  • Email Integration
  • Email Notifications
  • Escalation Management
  • Financial Management
  • Forecasting
  • Incident Management
  • Invoice Management
  • Issue Management
  • Issue Tracking
  • Microsoft Outlook Integration
  • Mobile Alerts
  • Monitoring
  • Multi-Currency
  • Performance Reports
  • Permission Management
  • Planning Tools
  • Portfolio Management
  • Prioritizing
  • Pro Forma Invoices
  • Progress Tracking
  • Real Time Analytics
  • Real Time Notifications
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Role-Based Permissions
  • SSL Security
  • Self Service Portal
  • Server Monitoring
  • Single Sign On
  • Spend Control
  • Third Party Integration
  • Trend Analysis
  • Workflow Management
  • Total features31
  • API
  • Access Control
  • Action Management
  • Alerts / Escalation
  • Auto-Responders
  • Automatic Notifications
  • Benchmarking
  • Billing & Invoicing
  • Budget Control
  • Budgeting
  • Business Intelligence
  • Calendar Sync with Google
  • Call Routing
  • Communication Management
  • Consolidation / Roll-Up
  • Demand Planning
  • Email Alerts
  • Email Integration
  • Email Notifications
  • Escalation Management
  • Financial Management
  • Forecasting
  • Incident Management
  • Invoice Management
  • Issue Management
  • Issue Tracking
  • Microsoft Outlook Integration
  • Mobile Alerts
  • Monitoring
  • Multi-Currency
  • Performance Reports
  • Permission Management
  • Planning Tools
  • Portfolio Management
  • Prioritizing
  • Pro Forma Invoices
  • Progress Tracking
  • Real Time Analytics
  • Real Time Notifications
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Role-Based Permissions
  • SSL Security
  • Self Service Portal
  • Server Monitoring
  • Single Sign On
  • Spend Control
  • Third Party Integration
  • Trend Analysis
  • Workflow Management

Integrations

  • Total integrationsN/A
  • BigCommerce
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations143
  • BigCommerce
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Apptio vs. PagerDuty

See how Apptio and PagerDuty stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.