Apptio vs xMatters Comparison

Overview

The Apptio platform provides a secure and robust foundation for our applications and delivers important functionality for...

xMatters is an actionable IT alerting platform that relays data between systems while engaging the right people to resolve incidents faster.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$16.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

5

4

3

2

1

78

50

5

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

Pros

Ease of use, reliability and the find/assign with escalation capabilities. Having one tool to notify and also be able to do scheduling for on-call rotations is a benefit.
Having the ability to instantly contact available volunteers to resolve incoming rescues, has helped us to significantly improve our service to animals and the community.
The ability to just have users locate their xmatters notification email and then join the bridge off of that is great.

Cons

Cons

Licensing can be somewhat costly and confusing, depending upon your needs.
Integrations have been somewhat challenging and professional services disappointing in the time required to get things done.
Apart from some initial issues with audio phone calls failing to deliver notifications, this is a service I can rely on and requires very little system administration.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features23
  • API
  • Access Control
  • Action Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Auditing
  • Auto-Responders
  • Automated Scheduling
  • Automatic Adjustments
  • Automatic Notifications
  • Benchmarking
  • Billing & Invoicing
  • Budget Control
  • Budgeting
  • Business Intelligence
  • CRM Integration
  • Calendar Management
  • Call Routing
  • Chat
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Consolidation / Roll-Up
  • Custom Fields
  • Customizable Categories
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Data Synchronization
  • Demand Planning
  • Disaster Recovery
  • Document Templates
  • Drag & Drop Interface
  • Email Alerts
  • Email Integration
  • Email Notifications
  • Email Templates
  • Employee Database
  • Escalation Management
  • Event Logs
  • Event Scheduling
  • Event Triggered Actions
  • Financial Management
  • Forecasting
  • Geographic Maps
  • Geolocation
  • Help Desk Management
  • Incident Management
  • Instant Messaging
  • Invoice Management
  • Job Scheduling
  • Maintenance Scheduling
  • Mobile Alerts
  • Mobile Integration
  • Multi-Channel Communication
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Multiple Parties
  • Performance Reports
  • Permission Management
  • Planning Tools
  • Portfolio Management
  • Prioritizing
  • Pro Forma Invoices
  • Progress Tracking
  • Project Workflow
  • RSS Feeds
  • Real Time Analytics
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receiving
  • Reminders
  • Remote Access
  • Reporting & Statistics
  • Role-Based Permissions
  • SSL Security
  • Scenario Planning
  • Secure Data Storage
  • Self Service Portal
  • Single Sign On
  • Skills Assessment
  • Spend Control
  • Task Scheduling
  • Team Calendars
  • Third Party Integration
  • Trend Analysis
  • User Management
  • Video Conferencing
  • Workflow Management
  • Total features74
  • API
  • Access Control
  • Action Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Auditing
  • Auto-Responders
  • Automated Scheduling
  • Automatic Adjustments
  • Automatic Notifications
  • Benchmarking
  • Billing & Invoicing
  • Budget Control
  • Budgeting
  • Business Intelligence
  • CRM Integration
  • Calendar Management
  • Call Routing
  • Chat
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Consolidation / Roll-Up
  • Custom Fields
  • Customizable Categories
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Data Synchronization
  • Demand Planning
  • Disaster Recovery
  • Document Templates
  • Drag & Drop Interface
  • Email Alerts
  • Email Integration
  • Email Notifications
  • Email Templates
  • Employee Database
  • Escalation Management
  • Event Logs
  • Event Scheduling
  • Event Triggered Actions
  • Financial Management
  • Forecasting
  • Geographic Maps
  • Geolocation
  • Help Desk Management
  • Incident Management
  • Instant Messaging
  • Invoice Management
  • Job Scheduling
  • Maintenance Scheduling
  • Mobile Alerts
  • Mobile Integration
  • Multi-Channel Communication
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Multiple Parties
  • Performance Reports
  • Permission Management
  • Planning Tools
  • Portfolio Management
  • Prioritizing
  • Pro Forma Invoices
  • Progress Tracking
  • Project Workflow
  • RSS Feeds
  • Real Time Analytics
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receiving
  • Reminders
  • Remote Access
  • Reporting & Statistics
  • Role-Based Permissions
  • SSL Security
  • Scenario Planning
  • Secure Data Storage
  • Self Service Portal
  • Single Sign On
  • Skills Assessment
  • Spend Control
  • Task Scheduling
  • Team Calendars
  • Third Party Integration
  • Trend Analysis
  • User Management
  • Video Conferencing
  • Workflow Management

Integrations

  • Total integrationsN/A
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations46
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Apptio vs. xMatters

See how Apptio and xMatters stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.