Appward Reviews

When a notification comes through, you can either respond through the notification tab or double-click to open the app. This helps with speed of response and transparency with all details.

Within Ticket Director and the Conversations tab, the drag-drop for email copy doesn't reliably work. When the emails are larger than a few MB, it's inconsistent. Smaller emails are an instant copy/paste.

The best feature for sales is being able to tag and communicate internally to others without leaving the application I am using to execute the task. It keeps the context of the communication right in the application the question is coming from.

Change is hard with anything. The initial start had some discomfort for my (sales) team, but with a couple minor tweaks we got our stages and other processes tooled to coalesce with our complete process.

It connects everything together and you can put relations between every kind of record. When I get a notification about something, I can go straight to that "thing" and not have to search emails or figure out what App to go to. It takes me to the right App or right information immediately.

Setting times/dates in meetings is a little bit of a struggle.

The integration of multiple tools on one platform. I like that I can have my forums, chats, notifications, announcements, and just about any app with needed company information all in one place. Plus, the platform itself is highly customizable to my needs and preferences. I have used One Note and Slack in the past and I can say Appward easily outpaces both those apps as far as capability and overall ease of use.

With any new platform I imagine there will always be bumps, but I have yet to run into any issue that wasn’t remedied in a timely manner. Outside of that, I can’t think of anything specific I “don’t like”.

My write up in the overall experience section is basically the Pros. To add another Pro, Appward is basically a one stop shop for the company I work for. All of our ERP, CRM, DMS, HRMS, etc needs has been migrated to Appward and I can't see myself going back.

There have been a few bugs here and there. However, they get taken care of pretty quickly after we submit a ticket.

Appward is very versatile in terms of what apps can be made and we have been using it to replace multiple older software platforms. Putting everything on one platform like Appward is convenient and allows multiple different departments to communicate and share information without needing to navigate and work in multiple different software platforms. Apps all have helpful and informative user guides as well.

Sometimes certain functionalities of the software or Apps exhibit bugs. For instance, flyout window headings in Notifications sometimes display the wrong title when viewing notifications with Filters. Usually, bugs happen when trying to do too many things at once, like reply to a post and switch apps. I have found it is best to finish a task/post before switching apps. You can have multiple Appward windows open at once, which make navigation between apps easier and reduces chances for the flyout errors to happen.

The interconnectivity is like no other business software I have used before. Keeping conversations in the same location as the work, proposals, customer, order, inspection, etc. ensures that decisions can be made quickly and searching through old emails is a thing of the past.

Migrating into a new software comes with its own pain points, but I can say - the Appward team made this process easier than I have ever experienced before. There are trainings built in, and within the week of rolling out a new app, my team was quickly functioning.