Starting from: $39.00/month
Pricing model: Subscription
Pricing starts from $39 per month per user with AroFlo Go
Pricing starts from $150 per month for three active users
Enterprise pack: $1200 per month for fifty active users
Add active users: $50 per month
Add other user $10 per month
12 reviewers had the following to say about AroFlo's pricing:
reduces admin time significantly. Allows us to have a good view of the business without having to run multiple systems
Pros
It's easy to use office and field, customer service is excellent and well priced. Product is easy enough to use once you are trained
Cons
It needs to have a better CRM function or by able to link to cheap CRMs. Would like to see better reporting, and although it is strongly linked to particular trade types, they have the basics to be a very, very good system for 95% of trade businesses.
Rating breakdown
Likelihood to recommend: 9/10
A solid framework of options and layout all of which can be completely customised to your specific needs. An excellent program backed up by fantastic customer support. Never ceases to amaze me - A very powerful tool and is now a crucial part of the business from service managing, maintenance scheduling, quoting, to inventory management, and all the way through to invoicing, AroFlo has got all the bases covered. As a refrigeration service company we have looked everywhere for the right program and AroFlo had delivered beyond expectation. Highly recommended.
Pros
Endless Customisation options
Excellent Customer support
Reasonably priced
Saves time
Saves money
A multitude of data stored in system and easy to access
Cons
Need task types to have default task sheet templates linked to them (Suggestion)
Rating breakdown
Likelihood to recommend: 10/10
Pros
It runs all our jobs paperless, smoothly and efficiently.
Cons
Not being able to add discount to quotes. This is the MOST frustrating. I do a lot of quotes and have to change all the cost to sell price and the mark up - x % in order to show discount. This take a lot of time!!
Not being able to copy quotes when the same items/service is quoted every 6 months.
Thank you for taking the time to review our product we will pass on your feedback on to development
Rating breakdown
Likelihood to recommend: 9/10
Tracking, streamlined, and affordable. Thank you AroFlo!
Pros
Their Job Management software has been ideal for using and monitoring all of our guys in the field. It's been a great go to.
Cons
While we like the field mobility, the timesheets were sort of a pain in the butt to get set up. After we read their information and tutorials it made sense and is fine now.
Rating breakdown
Likelihood to recommend: 10/10
Pros
The software offered a great value for money solution
Cons
Inventory management is a weakness of this solution in our opnion
Hi Troy, thank you for taking the time to review AroFlo and for your feedback.
Rating breakdown
Likelihood to recommend: 6/10
Do yourself a favour and avoid this product for the longevity of a business. The is nothing worse than investing all your time and effort to setup the product only to find out later it's limitations of which you told did not exist forcing you to continue on with the product until you can allocate funds and resources to make the jump to yet again another product. You will find in the short term the product will do as you would expect if you've never used any cloud based products such as this, however, do your research as you'll soon find products that offer so much more for less or of the same value providing far better value for money. For the record, we as a business have been using Aroflo since 2013. A product that hasn't evolved in the slightest since then.
Pros
I wish I could list a number of PRO's for this product, but unfortunately any that I list would be the same as any other product of similar nature on the market. It's a shame there isn't one area this product excels at allowing me to state specifically.
Cons
Customer service is terrible.
Don't get me wrong, those in the position to help do their best to help you....when they eventually return your support e-mail or call. Furthermore, even when you prove to them they have bugs, errors or the server the software is hosted on is unreliable, they completely deny any responsibility and throw it back at you as your problem, effectively treating you as if you have no idea what you're talking about.
- Server reliability is so sporadic. There are periods during the day where the connection drops as you go to save a quotation thus forcing you to completely re-write it or save it momentarily which resets your page back to the top rather than back to your work space. It can also have periods where it is completely slow.
- Forms and functionality of the forms is so limited and difficult to use that I've even had their support staff have to create forms EXTERNALLY to upload because they couldn't even achieve a result that is otherwise simple.
- Browser based product. It's 2018 and we have a product that is slow and limited to all the issues that are presented when bound by a browser. There is no true offline mode. The software relies on you to take note when your signal drops out and select the offline mode for it to work which is unrealistic in field
service and a prehistoric method of doing things.
- Price point is on par with other products, but functionality and limitations along with all their bugs suggests the value for money is not there.
- Updates. A real pet hate for our business is having a product who's functionality and design changes so dramatically without notification. Menu's get relocated, colour scheme's change on you forcing you to change them back manually and a magnitude of other changes are made over night forcing you to find out where they've been made and what you have to instruct your staff to do differently before they start operating.
- Mobile optimization is near on non existent. The field app functions and operates as it should, however, the office login is not optimized what so ever meaning you cannot even do a quotation through it along with operating your business on the fly; everything is forced through the field login.
Rating breakdown
Likelihood to recommend: 2/10
This product is evolving constantly, with excellent upgrades which does not cost the consumer. Overall very happy with the product and what information can be collated.
Pros
I have been using Aroflo for over 4 years, with a great deal of success. Scheduling using periodic tasks has been a life saver. With the easy to use calendar set up - makes life easy for adding adhoc jobs. Easy to use overall, with loads of flexible for customization. Experience with all help centre staff has been very positive with there knowledge of the system easily providing the solution that you required.
Cons
Alerts - could like them to be more customizable so that this can be sent directly to the employee or to client. CRM management needs greater ability. Purchase Orders approval levels would be nice, along with bringing back the GL code under purchase orders - this would be used for accrual purposes.
Hi Sue, thank you for taking the time to review AroFlo. We appreciate your detailed and honest feedback.
Rating breakdown
Likelihood to recommend: 10/10
I researched a number of job management software packages, trialled about half a dozen and AroFlo really came out on top for me. After migrating all of my data and using the software live for a couple of months now, I'm feeling reassured and extremely happy with the choice I made. Well worth it!
Pros
I was guided by a member of the AroFlo team to set up the software and migrate my existing data over. The process was paced to suit my needs and abilities. The software itself is very well designed with flexibility but specifically able to meet the needs of my business. They are regularly updating and improving the software. Support is very responsive and in general I've had a great experience with all of the staff I've had dealings with.
Cons
The monthly fees are a little high, making it an expensive option for a small business. Especially if you have less than 3 users.
Rating breakdown
Likelihood to recommend: 9/10
Im highly computer literate, I looked at the blurb and had the phone conversation with Aroflo After I had signed up, I found Aroflo to be so difficult to start that I looked for a training company. Aroflo were anything but helpful in this arena. I found the ONLY company that sets up and trains in Aroflo in Australia (I should have stopped then), I invested four thousand dollars on training, plus my own time stopping the business, only to be told that I have a complex business and need to spend many thousands over 20k more just to get started. I saw the system fall over in training on many occasion, I felt sorry for the trainer having to try to make excuses for why the software was so flaky. Unfortunately I think I will pull up stumps and pay for Orbis Pro or something that has their product together. Very disappointing outcome Aroflo. Good luck attracting any small business with this type of support, they will go bankrupt before sending an invoice! This "CHEAP" option comes with absolutely no support, and rather dubious system stability.
Pros
This software has all the hallmarks of a unique and forward looking product
Cons
No support. Flaky cloud server, dropped out many times in training
Alex, thanks for sharing your experiences with AroFlo. I¿ve been in touch with your Account Manager who informed me that since writing your review you spoke with him and decided to stick with AroFlo which is great to hear. Just to clarify one point, we do have AroFlo implementation experts in every state but Kappa Business Solutions is definitely the most experienced which is why we directed Rebecca your way. Your set design business is incredibly unique and a far cry from our usual client business model which is why we recommended Rebecca. Her AroFlo knowledge is huge and she specialises in making the system work for unique businesses. Most clients can get our system up and running with our standard online training and support but sometimes clients need extra assistance. We apologise for the disruptions to the system during your training but we were making infrastructure improvements at the time. You can always refer to https://status.aroflo.com/ for our latest system updates.
Rating breakdown
Likelihood to recommend: 0/10
Our standard Sunday night invoicing routine is now gone and we are spending less time trying to get money coming in because the invoicing is now part of the task process which is much more seamless. We are now actually able to see the dollar value of each job by adding real time materials and labour as we quote not just “guesstimating”.
Pros
Easy to use, set up and support has been excellent, lots of training included. Easy to track work end to end in the one system so from the quote all the way to materials and timesheets and invoicing - really simple even for the hands on tradies!
Cons
The initial set up of templates for SWMS is a bit painful but necessary to undertake. Some standardised templates to adopt would be great !
There is actually so
Much you can do and see it’s a bit overwhelming at first.
Rating breakdown
Likelihood to recommend: 10/10
But the easy of purchasing materials, and allocating costs to multiple cost centres within a project and the real-time tracking of all expenses make Aroflo a useful tool in our business that seamlessly integrates with our accounting software, providing a system of tracking and cross checking costs for our team, in the office and on site simultaneously.
Pros
The flexibility of the software to accommodate such a variety of business models and expectations, and the ability to update information as circumstances change means that costs be captured per task, per project, or per business unit, and materials amended should situations arise that require it. Invoicing can be as simple or as detailed as circumstances require, and reporting includes both standardised and custom reports.
Cons
However the reporting while comprehensive needs to be set up very particularly in the case of custom reports to ensure there are no items missed or duplicated.
Thank you for taking the time to review our product and share the benefits you have experienced with AroFlo and your accounting integration.
Rating breakdown
Likelihood to recommend: 8/10
One of our customers recommended AroFlo to us . His recommendation was based on the value for money and customer service. We have found that the customer service is excellent! All our enquires are answered without delay. This product allows us to carry out our business anywhere anytime, giving us to access customer details, drawings, schedule work and keep track of our employees and more. This is an excellent business tool that could be used by any business no matter how small or large.
Pros
Ease of use.
Cons
I would like the ability to modify and add to the fields that you can view in inventory and also be able to a custom field.
I would like to be able to report on custom fields on contacts. We use the contacts emails for marketing and have added a custom field for opt out for marketing that we are unable to export to excel.
We have issues when searching company names, when the names are like EL & AK we get too may results.
Rating breakdown
Likelihood to recommend: 10/10
