Astea Alliance Features

Astea Alliance

Field Service Management & Mobile Workforce Solutions

3.8/5 (27 reviews)

Astea Alliance Feature Summary

  • Real-Time Scheduling Optimization and Automation
  • Work Order Management
  • Customer Management
  • Parts Management
  • Inventory Management
  • Field Sales Quotes
  • Mobile Workforce Management
  • Sales Order Processing
  • Depot Repair Management
  • Contract & Warranty Management
  • Third Party Vendor/Subcontractor Management
  • Customer Self-Service
  • Business Intelligence/Dashboards/Scorecards
  • Project Management
  • Workforce Capacity Planning
  • Knowledge Management
  • Asset Tracking & Management
  • Assisted Scheduling & Dispatch
  • Mobile Apps (online & offline) for any device
  • GPS Tracking/Google Maps

Competitor Feature Comparison

API
Accounting Integration
Activity Tracking
Billing & Invoicing
Booking Management
Client Portal
Custom Fields
Customer Database
Customizable Reporting
Customizable Templates
Drag & Drop Interface
Electronic Signature Capture
Expense Tracking
GPS
Invoice Management
Job Management
Online Booking Integration
QuickBooks Integration
Quote Management
Real Time Data
Real Time Reporting
Search Functionality
Learn moreCompare App
API
Accounting Integration
Activity Tracking
Billing & Invoicing
Booking Management
Client Portal
Custom Fields
Customer Database
Customizable Reporting
Customizable Templates
Drag & Drop Interface
Electronic Signature Capture
Expense Tracking
GPS
Invoice Management
Job Management
Online Booking Integration
QuickBooks Integration
Quote Management
Real Time Data
Real Time Reporting
Search Functionality
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API
Accounting Integration
Activity Tracking
Billing & Invoicing
Booking Management
Client Portal
Custom Fields
Customer Database
Customizable Reporting
Customizable Templates
Drag & Drop Interface
Electronic Signature Capture
Expense Tracking
GPS
Invoice Management
Job Management
Online Booking Integration
QuickBooks Integration
Quote Management
Real Time Data
Real Time Reporting
Search Functionality
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Mobile apps

iOS App


46 reviews

Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


391 reviews

Astea Alliance Feature Reviews

17 reviewers had the following to say about Astea Alliance's features:

Jaime Snodgrass

Our engagement with Astea and the result of our implementation has all been very positive.

2018-04-13

Workforce management and scheduling/dispatch in a single system of record has reduced costs in our organisation.

Pros

Ease of configuration and customization (e.g. the ability to easily add fields and functions the service order UI).

Cons

The lack of ability to create user generated reports across different (e.g. combine data from service orders, activities and checklists).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Deb Miller

Support is good during our current implementation.

2018-01-23

The benefits of Astea include real time inventory, Field Service accuracy, and a solid view of the customer activity.

Pros

Astea Alliance is easy to use and provides a full picture of the customer and all activities. The mobile application has made the field service function fast and easy.

Cons

Would like to see a quicker turnaround time in changes made to the software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
(Professional Training & Coaching company, 1001-5000 employees)

Service Order Module within Astea Alliance

2018-12-03

The service module in ASTEA covers all scenarios you could have in workforce planning, billing, invoicing and inventory management.

Pros

Workforce planning with the dispatching console in ASTEA is a very self-explaining tool. A perfect visualization of the workorder status, travelling allows to plan highly efficient. Service Contract Setup is extremely flexible. Once set up, pricing is completely automised.

Cons

The system speed is someties very slow. Especially in Australia. The pages are sometimes overloaded with fields and buttons that are required in only 10% of all processes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Patrick Reiman

Loaded with features, can be a bit overwhelming

2018-12-08

Astea continues to work on making the software more customizable by the end user, but there are many things that will require the help of the developers at Astea.

Pros

The mobile component allows real time data entry from the field for instantaneous feedback.

Cons

One step at a time is a good philosophy.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Brian Craft

National Service Director

2018-12-04

Painful to get started, but, provides great insights into service events. We were not able to fund a dedicated implementation team which was not clearly communicated prior to purchase. Four years into our implementation, we are finally getting the ROI we had hoped.

Pros

Flexibility Informational retrieval PM batching Exporting features

Cons

Mobile (we need to upgrade to 14.5) Core reporting Certain modules navigate differently Upgrade complexity

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
( company, 1001-5000 employees)

After customization the application is very powerfull.

2018-01-11

Full digitial service management process.

Pros

The user friendly mobile client and a "fully digitalized service management process" from call logging to invoicing.

Cons

The split between the mobile client and employee portal.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
David Douglas

VP

2018-12-07

No major issues at this time.

Pros

Flexibility and Astea support. Leader is the service space

Cons

BI reporting needs a lot of work to become a leader.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Jody Murray

Reliable, easy to use software.

2018-01-15

Pros

The data held in the background is solid, which has enabled more accurate reporting.

Cons

Occasionally the service processes running on the server will run away with themselves, leading to RAM bottlenecks that degrade server performance. Records can lock the user updating them into the service order and not release them correctly, leading the record to not be usable before an Administrator has intervened.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Mark Burbine

ASTEA Review

2018-11-30

Dispatching functionality plus overall service management are excetpational however typical sales functionality is lacking.

Pros

Very functional and higly configurable and supports our overall service operations

Cons

Too many configurable functions makes it slightly difficult to setup and utilize

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Natalie Grundtner

Astea Alliance Review

2018-11-28

It is a great tool to track employee hours, material prices and so much more relating to jobs.

Pros

I working as an Accounting Specialist and I bill several of these jobs in Astea every day.

Cons

My least favorite part about this software is that the search functions can be a little finicky and you have to be very specific with what you are searching for when using the search function in Astea.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Daniel Kovacs

Great all in one product.

2018-11-30

I have worked with many companies, but nobody has provided the exceptional support that Astea has. Our project manager is extremely dedicated, and their development team has been able to create customizations that we were told by others was not possible. They have always been able to help us quickly, and resolve any issues we have had.

Pros

The advanced workflow application saves our team members times as we can automate tasks that our team would normally do manually.

Cons

This is a new feature so I am sure that Astea will be adding more options soon.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
( company, 11-50 employees)

Decent software for documenting our tickets but can be improved

2018-04-30

Pros

Can be very good to businesses who are documenting service tickets but for large scale companies, I would not recommend due to reliability.

Cons

As stated above, there was some reliability issues with the software. It was down quite often and we had to enter in all of our documentation again and it was a hassle. For a serious large scale usage, I would recommended another tool

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Business Analyst to support Astea and provide IT support.

2018-01-11

Too early for me to give feedback.

Pros

Technical tools such as Escalations and imports to extend capabilities.

Cons

Ongoing intermittent issues and Inability to troubleshoot. Only been using Astea for less than a year so still learning capabilities.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
warren bush

My Astea Alliance Review

2018-11-30

Pros

What I like most about this software is that it increased our productivity and allowed us to track our customer calls/issues as well as our installed equipment.

Cons

Least likable quality is when one experiences errors within the software, the explanation is not always clear to resolve the problem.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
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Gopi Namasivayam

Good Platform for ticketing

2019-08-29

Field engineers can use the mobile app to get the tickets and resolve the tickets.

Pros

Ease of use and there are many functions.

Cons

it is slow because it needs to load the fields.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
John Durkin

Astea for Service

2018-12-07

We have been able to simplify our processes and grow our business by adding Field Engineers without the need to add overhead.

Pros

The capability of the system is very good. There are many features we have yet to take advantage of since we implemented. The capability and flexibility is what I like most.

Cons

The advantage of having a lot of capability is that it takes time to uncover all of it's power.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
David Skatter

ASTEA overall

2018-12-07

Great tool

Pros

Easy to sort through owners or agents.

Cons

For some reason I am not able to sort ticket numbers from high to low or low to high.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more