AutoConnect GPS Reviews - Pros & Cons, Ratings & more

Fleetio

Linxup

RENTALL

AutoConnect GPS (formerly Plug N Track GPS) is a fleet tracking solution that uses GPS technology to track and manage fleet vehicles in real time. The cloud-based solution allows users to track vehicle locations, maintenance, health, risks, and more from one centralized platform.

AutoConnect GPS

Android

Web-based

iPad

iPhone

Owner

CSR is rude Talks down to you and doesn’t do anything when there is a issue we received 3 dead devices.

Human Resources Administrator

The software is easy, the support is great, I am confident that I will be able to customize the program to my desire.

Great help and ease to understand explanation of every part of the system. Also appreciated his willingness to comeback  for further explanations.

Director

I have been using this for the last few weeks and am very happy. I would recommend it to any company.

Excellent trainer, very knowledgeable, knew the software inside and out. Hopefully he can provide an update on the "slow vehicle"/heavy equipment breadcrumb question/feature request.

Assistant General Manager/Operations Manager

Losing gps signal underground which can lead to inaccurate pin point locations up to several blocks away.

They are quick to respond to any issues and even call to check on our satisfaction. I would highly recommend this product to any interested.

Multi-Market Operations Manager - Western Canada

Integration with Google street view is also great when your trying to identify landmarks.

It is not user friendly hard to manage bad customer service.

Human Resources

Difficult to answer, given the fact I've only signed on.

Very accurate and detailed plus easy to use

Thank you for providing us with your review Greg. Happy to see that you like the system and that you find it accurate and easy to use. In regards to the losing the GPS signal when the asset is underground this is a factor that affects all GPS tracking systems. We pride ourselves on using only the latest technology to ensure our customers are as connected to their fleet assets as they can be. I'll ensure you're account representative is aware of your concern to discuss further if you wish. Thanks again for your review. We are happy to have great customers like Impark!

The ability to assign assets efficiently to task, review routes, understand fuel consumption, and monitor driver behaviour.

Very informative and personable training session, great stuff Mike!

Thank you for your review! We really appreciate you taking the time.

I have had nothing but issues with Certified Tracking/Autoconnect. I was under contract and for 2 years I dealt with the company about their units not working. I spoke to many different account managers, and upper level staff. NO ONE, and I mean no one, ever fixed our issues. Their system works well for a shot time, then it starts to fail, we had 14 trackers, by a year in, less than half of the trackers worked, talking to the company gave nothing but lip service and excuses on why their product wasn’t able to consistently work. When out contract was up they worked diligently to try to get us to sign another contract, they had no interest in standing behind their product, just an interest in keeping their billing consistent. I would not recommend them to any company, they run under a few different names. I spoke to Titan tracking as well and they fall under the same umbrella.  Avoid at all costs. If you look at the previous reviews, one is from [SENSITIVE CONTENT], he was one of their account managers, so they are obviously posting fake reviews to boost business. If you search other reviews you will see the pictures that show he works there

Not the company to sign a contract with. 

Easy to set-up, great features and excellent customer service!

Thank you Scott! We're happy that you find such value in the Plug N Track GPS platform and that our service is living up to your expectations. I'll ensure your suggestion regarding the method of adding landmarks makes it to our development department for consideration. Thanks again, and if there is anything more that we can do for you, please let us know.

Excellent Service!  Extremely Satisfied!

Thank you for leaving us a review! We appreciate your comments. Happy to know our service is living up to your expectations and that Plug N Track GPS is helping you manage your fleet. The mobile app and our desktop solutions are updated frequently and we appreciate your feedback regarding the app. Thanks again!

The Plug n Track Software has been a fantastic asset to our company so far!!   

Arleen, thank you for leaving a Plug N Track GPS review. We are very pleased to see that our system is working out so well for you! We continue to update the software and mobile app, so thank you for your feedback. If you ever need any assistance, please let us know. We're happy to help!

Excellent!!

Thank you for your review! We are very happy that you find Plug N Track GPS to be of such value. If ever you need some training on all of those extra features, please let us know. We're happy to help. Thank you again!

Reduce maintenance costs, fleet and time management.

Excellent product for reducing costs and fleet management.

Thank you Gord! We appreciate your comments. Tracking your vehicles to monitor usage, enhance safety, and lower costs is key to a tracking solution's long-term ROI success.

There have been many benefits I have a better control over my job spending . I also have an older work who does not use a gps or smart phone and I have been able to guide him when he gets lost. My service team has been running more efficient.

I have been using this for the last few weeks and am very happy. I would recommend it to any company

Great to hear you're having such a good experience Helder! We look forward to continually improving.

Just used for less than a week and can see the production and cost benefits without really using the full product yet so can just imagine what the benefits will be when utilizing product to full potential

Great Product

Paula, thank you for leaving such a nice review. We're happy to hear you've had such a good initial experience with our product! I'm sure you'll continue to uncover new ways of cutting costs and increasing productivity as you become more familiar with the system. If you ever need any assistance, please let us know. We're always happy to help!

Great

Thank you Julie for your review! We really appreciate you taking the time.

We had a great time learning about the software from Mike, he is very knowledgeable, helpful, and efficient.  Answered all our questions, and showed off some of the software functions that we are excited to try out.  Keep this guy around ! 

Great experiences to date

Kurt,

Thank you for your review. We always like hearing about the great service our folks provide. If you ever have any questions we'll be here.

Excellent Explanations

Thank you for your review. It's excellent to hear that you're getting the kind of service we should all expect.

The training provided was really good, instruction was very clear and concise.  We are anxious to be fully up and running and give this system a full run.

Great product so far.

easy to use 

Thank you for your review Wilson. Happy to hear you're getting lots out of the system. We continually make improvements to features and functionality. The user experience will always be high on our agenda and you can look forward to many new enhancements.

Piece of mind, as well as various reports aimed at problem areas of our business on the road.

So far all good, and moving forward as we expand as a business it should be even better.

Shawn, thank you for you review! We really appreciate our customers letting us know how we're doing and where we can improve. Our aim is to grow along with you to ensure that when you expand we're still ticking off all the boxes for you.

CSR is rude Talks down to you and doesn’t do anything when there is a issue we received 3 dead devices

No warranty, no customer service 

The system has been very easy to use and has been easy to implement 

Thank you for your review Steven. We appreciate our customers providing us feedback on those things that we're doing well and those that can use some improvement. We continue to update our solutions and improve upon an already robust platform. Thanks again!

We operate our trucks from a remote location. Having the ability to monitor our assets in real time is perfect for what we need. 
Customer service and the training I received from representative was top notch!

Plug N Track GPS Review

Thank you Sean for leaving us a review! Your feedback is much appreciated. We work hard to ensure the product and service we deliver is always top notch! Thanks again.

Help us to maintain our car issue/problem.  

Most interesting and helpful webinar we had. Not boring. 

Thank you for your review Jennifer. Happy to hear you enjoyed our training webinar and that you're getting what you need from the system. We continue to enhance our system and speed is an ongoing pursuit.

Control of the performance of the fleet and driver behaviour

Great from through all stages.

Thank you Jeff! We really appreciate you providing a review of Plug N Track GPS. 

Our company has used 9 of these units for the last 9 months. After using many other competitor products we are pleased to have found Plug N Track GPS. They offer a product that offers almost instant tracking of our assets. The software is thorough and very easy to navigate. Reporting is an awesome tool for our franchise. The customer service has been excellent. They are quick to respond to any issues and even call to check on our satisfaction. I would highly recommend this product to any interested. 

Great Product. Even Better service

Lance, thank you for your review! We are very happy that you find Plug N Track GPS so valuable and our service so good that you would recommend it to others. Thank you again!

Easy and effiencent

Thank you for your review Samantha. We appreciate your comments. Hope to continue to help you make improvements to your business.

It allows us so much more flexibility when dealing with technicians locations and customer requests for service. The service and ease of use are great!

Great Product!

Gord, thank you for your review! We appreciate that you appreciate the product and service so much that you would give us a 5-star review. We're certainly proud of seeing these kind of results. We promise not to become complacent though. We have enhancements coming to make your job easier and your customers even happier! Take care and thanks again.

AutoConnect GPS Reviews (2025)

Suggested alternatives

Pros and cons

36 reviews