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Autotask PSA vs ConnectWise Control Comparison
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Overview
Autotask PSA is an intelligent IT business management platform providing a singular view across the entire business (services,...
ConnectWise Control is a help desk solution that allows businesses to detect and resolve customer queries through remote...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
No pricing info
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
29
/user
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
HG
Hesham Gomaa Elmasry ,.
AR
Anonymous Reviewer
Dan G.
Pros
HS
Harshpreet S.
BC
Brett C.
RB
Rory B.
Cons
AR
Anonymous Reviewer
Javier G.
DG
Dan G.
Cons
RS
Rene S.
EP
Elias P.
CL
Craig L.
Key features
- Total features87
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Attendee Management
- Audit Management
- Audit Trail
- Automatic Backup
- Billable Items Tracking
- Billing & Invoicing
- CRM
- Calendar Management
- Change Management
- Chat/Messaging
- Client Management
- Client Portal
- Collaboration Tools
- Communication Management
- Compliance Management
- Configurable Workflow
- Configuration Management
- Contact Management
- Contract/License Management
- Customer Database
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Visualization
- Desktop Virtualization
- Diagnostic Tools
- Diagnostics Tools
- Discussions / Forums
- Document Management
- Document Storage
- Drag & Drop
- Email Management
- Email Reminders
- Expense Tracking
- File Management
- File Sharing
- File Transfer
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- Incident Management
- Internal Meetings
- Inventory Management
- Inventory Tracking
- Invoice Management
- Issue Management
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Maintenance Scheduling
- Meeting Management
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multiple Monitor Access
- Performance Metrics
- Presentation Streaming
- Prioritization
- Problem Management
- Project Management
- Project Time Tracking
- Projections
- Purchase Order Management
- Purchasing & Receiving
- Queue Management
- Quotes/Estimates
- Real Time Analytics
- Real Time Data
- Real Time Notifications
- Real Time Reporting
- Real-time Updates
- Recording
- Reminders
- Remote Access/Control
- Remote Monitoring & Management
- Remote Printing
- Remote Support
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- SSL Security
- Scheduling
- Screen Recording
- Screen Sharing
- Search/Filter
- Self Service Portal
- Service Level Agreement (SLA) Management
- Session Recording
- Session Transfer
- Single Sign On
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management
- Task Scheduling
- Third Party Integrations
- Time & Expense Tracking
- Timesheet Management
- Troubleshooting
- Two-Factor Authentication
- Unattended Access
- User Management
- Vendor Management
- Video Chat
- Video Conferencing
- Workflow Management
- Total features59
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Attendee Management
- Audit Management
- Audit Trail
- Automatic Backup
- Billable Items Tracking
- Billing & Invoicing
- CRM
- Calendar Management
- Change Management
- Chat/Messaging
- Client Management
- Client Portal
- Collaboration Tools
- Communication Management
- Compliance Management
- Configurable Workflow
- Configuration Management
- Contact Management
- Contract/License Management
- Customer Database
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Visualization
- Desktop Virtualization
- Diagnostic Tools
- Diagnostics Tools
- Discussions / Forums
- Document Management
- Document Storage
- Drag & Drop
- Email Management
- Email Reminders
- Expense Tracking
- File Management
- File Sharing
- File Transfer
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- Incident Management
- Internal Meetings
- Inventory Management
- Inventory Tracking
- Invoice Management
- Issue Management
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Maintenance Scheduling
- Meeting Management
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multiple Monitor Access
- Performance Metrics
- Presentation Streaming
- Prioritization
- Problem Management
- Project Management
- Project Time Tracking
- Projections
- Purchase Order Management
- Purchasing & Receiving
- Queue Management
- Quotes/Estimates
- Real Time Analytics
- Real Time Data
- Real Time Notifications
- Real Time Reporting
- Real-time Updates
- Recording
- Reminders
- Remote Access/Control
- Remote Monitoring & Management
- Remote Printing
- Remote Support
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- SSL Security
- Scheduling
- Screen Recording
- Screen Sharing
- Search/Filter
- Self Service Portal
- Service Level Agreement (SLA) Management
- Session Recording
- Session Transfer
- Single Sign On
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management
- Task Scheduling
- Third Party Integrations
- Time & Expense Tracking
- Timesheet Management
- Troubleshooting
- Two-Factor Authentication
- Unattended Access
- User Management
- Vendor Management
- Video Chat
- Video Conferencing
- Workflow Management
Integrations
Alternatives
Explore similar apps
User reviews that mention these apps
David D.
Computer & Network Security, 1-10 employees
Used daily for 2+ years
Review source
Share this review:
Proffessional services automation and control
It controls the whole business from tickets to Accounting and getting paid. COntrolling stock, organising engineers, it runs our whole business
It is quite expensive but i do think that for the benefits we couldnt live without it really (Dont tell AT they might put our prices up)
Anonymous Reviewer
Verified reviewer
Used daily for 1-2 years
Review source
Share this review:
Ability to easily access our customers from anywhere via a webbrowser (ie dont really have to install anything)
ability to send passwords to screen is a very big plus fast and responsive remote session experience very easy to setup remote unattended sessions vs some of the other EM software I have used
Doesn't integrate with autotask Licensing is misleading in sales stage. 3 sessions per tech to me sounded like 3 concurrent sessions total but obviously this is not the cases
Lee H.
Information Technology and Services, 51-200 employees
Used daily for 1-2 years
Review source
Share this review:
Very good, robust product, it really does work well.
Easy of use, cross platform, speed of remote connections, we love the host key pass to enable 3rd parties time limited access to a PC/Server. And the Mobile tool whilst difficult from a smartphone has saved me hours of time in emergencies.
I would like to see some scripting options for hosts moved from ConnectWise Automate into ScreenConnect to mirror the services from other vendors such as Autotask RMM etc. IT would be nice to deploy software via ScreenConnect to a pool of devices.
Gilles F.
Information Technology and Services, 1-10 employees
Used daily for 2+ years
Review source
Share this review:
Easy to use and maintain. Connections establish very fast and all features are presents.
Pricing of Connectwise has changed with their other software (RMM,...) and I now use screenconnect for remote control as it is the best but I use a fixed cost RMM PSA tool for my main work as all connecwise pricing is per agent with a high cost .
Chris M.
Verified reviewer
Accounting, 1,001-5,000 employees
Used daily for 2+ years
Review source
Share this review:
Increased revenue do to better support for our client base.
The best parts of this product is: - Ease of setup - Very easy to setup and get user using it - Customization - highly customizable to meet your specific needs - Branding - Complete white label branding supported - Integration - With many PSA and RMM tools - Features supported - Mobile (Android, Iphone) , Linux, Mac & Widows supported for remote access, Meetings features, and unattended access.
Lack of support for Linux based system in some scenarios, Otherwise I cant really think of anything has been a huge issue for us.
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