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Autotask PSA

IT Business Management Software Platform

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Autotask PSA Pricing

Pricing overview

Value for money rating

4.2

/5

92

Price starts from

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Pricing options
Free plan
Subscription
Free trial

Pricing details

There’s no large upfront charge for the software and no expensive hardware to buy and maintain. You pay a low monthly fee for each user. In fact, in most cases the cost of Autotask is covered with the first wasted hour each user saves, or the first missed billable hour they capture each month with our software.

What users say

Our work around was to abandon the accounting module, AutoTask did not give a refund.

AR

Anonymous Reviewer

Autotask has helped us track our technicians' time, our sales process, and to remain ever mindful of our revenue and profitability. Autotask is purpose-built for our industry, and it shows.

TA

Travis A.

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Reviewers who mentioned pricing said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Amazingly comprehensive managed services

Reviewed 4 years ago

The AutoTask \ Datto AEM software is one of the best RMM products we've used. We originally were looking to swap to something from Hounddog when it was expensive years ago and this did everything HoundDog \ GFI Max did but much cheaper and that was just on the monitoring side of things. It also added, remote management, auditing, bulk updates, patch management, reporting, which we weren't getting from Hounddog and we've been with AutoTask ever since. Each time we look to replace it with another RMM tool, when we compare the features and the price per device we just can't beat it.

Pros

Ridiculously low resource footprint Easy to add devices for management The amount of detailed information you get from the auditing is amazing Push out deployments in bulk

Cons

The inbuilt reporting is being massively improved over the next few months \ iterations, as currently it leaves something to be desired. There's a huge wealth of auditing data that is captured by the software but you can't easily pull this out. Sure you can filter devices by the info, but to actually pull a report, its painful. 3rd party patch management is also something they're working on developing further as there are competitors out there who do it much better.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Best MSP out there!

Reviewed 4 years ago
Pros

There's really nothing out there I've found that's comparable. The integration with other programs like N-Able, QuoteWerks and QuickBooks pretty much make AutoTask a one-stop-shop. I love that AutoTask has so many features that allow me to service our customers all in one place. I've been using AutoTask for over 4 years and I'm STILL finding new features available! They also seem to value its user's input. Over the years I've seen them make many improvements to their user interface, and a lot of them were highly requested by users on their message boards, so it's nice to see that they read those and make efforts to incorporate much-needed changes.

Cons

The fact that AutoTask has so many features does make it difficult to navigate and set up the system initially. Because of that, most of the problems we've had with AutoTask have boiled down to being user-errors, which I can't fault AutoTask for. As an admin, it's just that there's SO much you can do and customize in AutoTask, it becomes very overwhelming knowing where to start, and knowing how to set up all the pieces in a way that will make the system easy to use for our normal tech users.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Autotask psa for MSP's

Reviewed 2 years ago

Proffessional services automation and control

Pros

It controls the whole business from tickets to Accounting and getting paid. COntrolling stock, organising engineers, it runs our whole business

Cons

It is quite expensive but i do think that for the benefits we couldnt live without it really (Dont tell AT they might put our prices up)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Needs more focus on documenting

Reviewed 3 years ago
Pros

I really like the interface in Autotask. It is clean and easy to navigate where I need to go. The number of applications that we use that integrate directly with AT helps us to work smarter not harder. Everything from RMM tools to accounting packages all have very solid integrations. The help function is responsive in what it returns on searches and I can usually find something to answer my question quickly.

Cons

Things I dislike include: the low set number of tickets I can have in a search list show at one time, the CRM module is antiquated and unused by us, the project module could be much easier to work in regularly and the mobile app needs to be revamped.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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It gets the job done

Reviewed 4 years ago

Out of the box, it has a lot going for it. But the setup time is not short. It's great for getting quick access to information about your customers, tickets, billings, etc.

Pros

It's industry specific, so it has a lot going for it. We need something that is already designed for our industry so we could hit the ground running.

Cons

It's cumbersome and pricey. The per user price is not cheap. We are starting to outgrow it. We regular have needs to go outside of what the built in limitations are of different modules with no options to expand.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great user interface and the functionality of this software is superior

Reviewed 4 years ago

We can multi task using the autotask dash board,this allows us to manage all aspects of the service desk including the financial spectrum of the business. This program is a vital part of our day to day routine and we would be lost without it.

Pros

I really like the interface of the website and the depth of functionalty to assist running a service desk is really great. Superior software for the price.

Cons

No cons that I can think of. I highly recommend this product.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Their support is the best out there

Reviewed 4 years ago
Pros

the software is so simple to use and for the end users to be able to see the status and check on their items. from our end it's great to know the items that user has.

Cons

I think the pricing should be with mobile already in mind instead of an extra charge as it is meant for cloud usage

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Insufficient

Reviewed 8 months ago

Implementation is not simple, Cost to Use Ratio is not good. Confusion becomes high when you need to use so many different software to accomplish a smooth working environment.

Pros

Onsite Support: you can get customer signature for the work performed on mobile phone. Can refer back to the service tickets if they are filled accurately each time.

Cons

Does not provide a good Calendar view for Work distribution and management (It is crucial) Purchased it thinking we will be able to use it as CRM as well. Very basic CRM unusable. Gets expensive as you grow your team.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Harassing Sales, Crap Product

Reviewed 4 years ago
Pros

The product can be more cost efficient than connect wise but you will loose a lot of features

Cons

The sales people don't know their product and it doesn't have a lot of features. The sales people should have a PPO against them as all they do is harass.