Azuga Fleet Features

The sales pitch was spot on. [SENSITIVE CONTENT HIDDEN] said everything he needed to say to get us to leave GPS Insight after 3 years of great service. He offered everything we were already getting but also added in a maintenance tracking package, plus came in $8 per device cheaper. That money adds up quickly when you run a large fleet.

You cannot create hierarchies for different types of vehicles throughout different markets or regions. If you want to filter for all of the vehicles in one market, you can't do it. If you want to filter for one type of vehicle across multiple markets, you can't do it. We were offered a 30 ping rate at standard pricing, it wasn't written in the contract so I assumed that was their standard ping rate;...

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-Know EXACTLY where your drivers are located. -Get alerts if your drivers are speeding, or driving in an aggressive manner which uses more fuel. -Manage vehicle idle time which wastes fuel -Have the ability to tell the customer exactly where their delivery is when they call asking "where is my item"?

GPS device is not built very tough. In the event that you need to swap out the device for some reason, it's pretty easy to bend the pins inside, or if it gets dropped, it will shatter easily. However, if this happens, Azuga will promptly get you a replacement (for a small shipping fee).

Thank you Tim for your feedback

For the money Azuga is a great value. There are a multitude of great options for fleet tracking and maintenance. The automatic maintenance reminders and check engine light notifications are ideal for making sure your fleet stays in top notch condition. The interface is very user friendly, easy to learn and set up your fleet.

The biggest issue that we ran into and is an issue with all OBD II GPS units is that the GPS doesn't do the best job triangulating the vehicle location because the GPS receiver is located too low in the vehicle with no line of sight to satellites. This issue can be quickly and easily remedied by adding a pig-tail extension to relocate the OBD II device to a better location.

The simplest thing to do and set up it was literally plug and play all that was needed to keep record of some serial numbers but what a breeze and they start working right away.

The one thing that i didn't like was the ability the software has to assign admins to the page it makes it difficult to add managers and they can't really see the drivers that admin has created only but the admin.

Simple for people in the office to just open the site and see where our guys are. I like how it tracks the odometer for maintenance records.

Many times a unit will not track. We pride ourselves on being on-time for our first appointments of the day but we cannot rely on AZUGA to be functioning properly on ALL unit ALL the time.

I absolutely love Azuga! I can track every truck in our fleet. I can see who is driving, how fast, mileage and so much more! I can generate reports into excel. My favorite report is idling, with rising fuel costs I can limit the amount of using. I can also send an alert to the drivers!

There isn't much to dislike. Maybe getting the drivers to reconnect after getting out of the truck. Would like to see an auto-reconnect feature.

We have a fleet of over 150 vehicles with Azuga installed. They have a partnership with our insurance company, so it is free for us. I feel it is an excellent product. We have another product in some of our other vehicles and will eventually be switching all to Azuga. Very user friendly with great reporting features. The customer service has been outstanding.

The only down side is that it does not readily sync with our Routing and Planning software for our buses.

Thanks for such a glowing review, John. We are happy to hear you're having such a great experience with us.

I love that when a customer calls in to find out where a technician is, I can let them know easily. I love that when a customer says our technician hasn't stopped by, I'm able to pull up their history and show that they were at the address for however long at whatever time. I love that it keeps our technicians honest, as we have them spread over the country and we are able to verify that they are up and moving at the time they are supposed to be. It also helps us track that they are not abusing the use of company vehicles.

The software does have some glitches. When I scroll out to the country wide view, it will combine technicians that are multiple states apart. At times, it doesn't update correctly so that our view of where technicians are is not entirely up to date.

Thanks Jennifer. Glad to know is Azuga is working well for you. I'll make sure our team gets your feedback on scroll out view.

Azuga is an inexpensive solution that is easy to implement. Breadcrumb view allows us to track where our vehicles are currently, where they have been, and what turns were made in transit. We get lots of alerts on speeding and other activities which allow us to follow up with drivers. We also get alerts on check engine light and maintenance reminders.

I wish there were more options with geofences. For example, our fleet will regularly leave its branch office and return within an hour, and that's pretty normal. I would like to be able to send a geofence alert to admins when a vehicle is gone for more than 1 hour, but not send an alert every time it leaves the office during business hours. You can set an alert for vehicles that have been gone for...

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That we can look up to see where our technicians are & tell customers who are expecting them. That there is a map beside the activity list. That we can print reports to share with the employees. When a customer says your tech was not here that day and we can print a report and show them a report to show they were there. Sometimes a customer says they were only here 5 minutes and we can show them a report showing they were there 20.

I wish the pings were more often when they are driving. I wish the transfer of reports to excel were more easily formatted. It makes the report giant in excel and the formatting is a pain. They show low fuel all the time and don't show when fill ups happen.

Thanks Linda. I'll make sure our team gets your feedback on pings and report formatting.

I initially chose this software for the reports that were available, although reports that did not function properly. Watch out for the overpromising Sales Associates.

I do not recommend this company due to lack of daily functionality, inability to evaluate software issues and make corrections, and customer service or the lack of, and the stone age rationale of trapping customers in Long Term Contracts. If their software actually worked, they would not need a contract. Things did not start off well, as they messed up our start / billing dates, this was a kick off to many hours of dealing with inept customer service. Some of the many issues are Landmarks not showing on reports, inaccurate time readings between the Trips report and the Breadcrumb report, communication issues with customer service reps, excessive emails, failure of GPS network connection to devices (which they had no failsafe or idea).

Hello Tiffany. We extend our sincere appreciation for taking time out of your day to share your review with us. We very much regret that your experience has been quite disappointing and we are sorry. If we hear you correctly, you are extremely frustrated with the technology, the response of customer support, and the terms of service. The information you provided has been passed along to our customer success team for follow up and we would love to hear more from you directly so we can help resolve your frustrations. Our customer success team has tried reaching out to you to discuss. Again, we're so sorry your experience has been much less than ideal. Thank you for your review and our team looks forward to hearing from you.

It's easy to use and monitor the telemetry data from the vehicle. I also like that it notifies me if something is out of the ordinary like a low battery or if I have a check engine light what the diagnostic code is.

Nothing I can think of honestly. The product works as expected and provides some handy information as I mentioned in the Pros section above.

I like that we can see at a glance where our people are at any given time of the day. The reports are fairly easy to work with. Adding drivers is a breeze. There are a ton of alerts that come through that are very helpful as well. My greatest experience has been with Azuga Customer Service, though. If ever I have a problem with a unit or a question, they are responsive and helpful and quickly resolve any concerns I may have.

There are times when I need to contact our Service Rep in order to change or remove a unit or a driver. I understand the reasons for this, but it can be inconvenient at times.

I can locate any fleet vehicle at any time with any of my devices.

There are occasional server problems that cause delays in the real time display.

Hi Bob Thanks for the review. We will ensure our team gets your feedback. Best Team Azuga

It is easy to use the picture is clear.

The software is not what it seems. They say they have live streaming but when you need a video you must request it and you have to pay for it. The customer service really sucks, if you have a problem, they give you the run around or tell you other departments handle it. The other departments never contact you to handle anything and when you call them for help, they never answer the phone. One of...

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We are television broadcasters with a large news fleet. With AZUGA we can monitor where our reporters are located to enable quick dispatching of staff when news breaks. The alerts keep us notified when driving exceptions occur and we can better manage our staff and fleet when we know what is happening.

There really is not anything that is least liked

I love how easy it is to keep track of our vehicles in real time. We always know where our trucks are, how fast they are going, how long they have been where they are, etc.

Sometimes the set up screens can be confusing when adding a vehicle or driver. Like you have to have the driver added before you can add the vehicle, things like that.

Glad to know is Azuga is working well for you, Jessica. I'll make sure your input gets to our product team.

Ease of use and the amount of features available, from seeing real time date to running various types of past reports, lots of useful available data to help manage fleet.

Sometimes there can be a lag in real time data, example blank address when vehicle is parked and app can sometimes become unstable.

We have had several meetings with Azuga regarding how they can help tailor our software to us and every time they have been able to provide us with what we needed!

The maintenance side could use some work. I can't quite get it to line up with what our trucks tell us.

Lots of customization allowed and full of features. I really like the audible in vehicle alerts that notify a driver when a threshold has been exceeded. The ability to reward the Technicians adds a little "fun" to a typically only negative feedback scenario.

With so many variables and data to to utilize, the acclimation to their platform is a little overwhelming at first.

It's theory is great! It does provide GPS tracking of our fleet, and provides good maintenance tracking .

Only part of it works! We aren't able to use all of the functions that we are paying for. I have been working with customer support for 4 plus months and still no resolution to the problems.

Hi Kim We are sorry to hear this. At Azuga, our greatest desire is to ensure our customers are satisfied at all levels and find the most suitable way to fix their problems without delay. We have already notified our Head of Customer Support and someone will be in touch shortly Thanks Team Azuga

Reports are easily accessible, site is easy to use.

I'm not sure, I have a least at this time.

Thanks Kimberlee. Glad to know is Azuga is working well for you.

I like the ease of use, and the knowledge of where my team is. This helps me dispatch efficiently and effectively.

I dont like how hard it is to search who was at a given location at a given time. If I have a complaint about a driver, I wish I could search with ease who was at that location in a specific time window.

This device and it's web portal make it easy to track vehicles in real time and in past time.

Sometimes Google Maps (which is what Azuga uses) gets the addresses wrong. It might call a city by its township or county.