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BigChange Pricing, Features, Reviews and Alternatives
BigChange product overview
What is BigChange?
BigChange is the complete Job Management Platform that’s helping field service businesses across the UK to win more work, take control of their operations and deliver winning customer experiences. Bringing customer relationship management (CRM), job scheduling, live tracking, field resource management, financial management and business intelligence into one simple to use and easy to integrate platform, cloud-based platform. BigChange liberates you from inefficient paper-based processes and the complexity of multiple different technology systems that hold your business back. Loved by office and field teams alike, our customers are achieving industry leading results and return on investment. The BigChange team is committed to customer success and no matter your sector or whether you have a mobile workforce of 10 or a 100, we’re here to make a big difference to the way you work and to help your business grow stronger.
Key benefits of using BigChange
• BigChange Job Management Platform adds an integrated vehicle tracking component spanning back-office live Google Mapping, geofencing, journey history logs, fleet and resource management, timesheets and performance reporting with alerts.
• An on-demand booking website is made available to customers, via which they can log into a branded portal from any web-enabled device to place new job bookings, check current job status, and view service histories and documentation.
• BigChange integrates with other third-party management applications including Sage, Xero, Microsoft Dynamics NAV, QuickBooks and SAP Business One.
• The companion BigChange JobWatch mobile app for Android and iOS devices adds field-based feature support along with electronic signatures, watermarked photo capture, expense logging, timesheets, holiday and absence recording, plus driver checking and vehicle maintenance.
Typical customers
Platforms supported
Support options
Training options
BigChange pricing information
Value for money
4.4
/5
156
Starting from
69.95
/user
Per month
Value for money contenders
BigChange features
Functionality
4.5
/5
156
Total features
236
29 categories
Functionality contenders
BigChange users reviews
Overall Rating
4.6
/5
156
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.03/10
5
4
3
2
1
109
37
6
3
1
JL
John L.
AR
Abigail R.
JB
James B.
nf
nikki f.
pl
paul l.
BH
Brent H.
Overall rating contenders
Tanya H.
Operations Manager
Facilities Services, 51-200 employees
Review source
Transcript
Tanya H.: Hi, I'm Tanya. I'm an operations manager. And I would give BigChange a five out of five. For...
Colin N.
Verified reviewer
Retail, 1,001-5,000 employees
Used daily for 2+ years
Review source
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See less, it’s like the solution has integrated well and forms part of our day to day operating model.
I think the best element of this product is that’s it very versatile as it allows you to design it around your current operation. Also the team are constantly releasing useful updates, some of which make life a little easier and some offer productivity gains.
There nothing really that’s bad here, any elements that were hare to navigate are constantly being updated to make them as user friendly as possible.
What a great review - we are thrilled to hear how pleased you are with your system and benefit from our regular new system updates. BigChange is indeed a very versatile system and we are happy to be part of your operating model. Thank you for choosing BigChange.
Jordan W.
Construction, 11-50 employees
Used daily for 2+ years
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I have dealt with all levels withing the business and found 99% of the people amazing to deal with! They have guided, trained and been far more accommodating then any other mobile resource software provider out there.
The facility to invoice live and make cash flow through the business improve.
The schedule does not have dynamic scheduling
Delighted to hear about your amazing experience with the BigChange system. We designed it to be 'Revolutionary' for everyone, for you the business owner, for your team for your customers and your cashflow. Nothing gives us more satisfaction than hearing great success stories like this. Thank you once again for taking the time to leave a review. All the best, Team BigChange
Richard B.
Construction, 1-10 employees
Used daily for 6-12 months
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Its no surprise that you have to sign up for this software before actually trying it yourself to be tied to a contract as we would surely have left it if we could. Whilst support is on hand when needed most of the systems that are in this software are unnecessarily complicated. We had 2 issues that were not rectified until many months into our contract starting which were ios specific but we were never told at the point of sale even though we stressed we were using ios. We are currently going back to the software we started out with which was brilliant but missing a couple of features. We have let that slide now as it is significantly cheaper, no contract and much better to use.
The advertising of the product and window dressing
Trying to actually use it. A lot of time wasting.
Thanks for leaving us a review, Richard, all feedback is appreciated. A member of our dedicated Customer Success team will be in contact this week. We will be able to provide some solutions to rectify any issues with the product. Hope this helps. BigChange
Mike C.
Gambling & Casinos, 11-50 employees
Used daily for 1-2 years
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Big Change are a very customer focussed business, implementing Job Watch was extremely straight forward with ample amounts of training provided. The Job Watch product has brought together many of the elements of my company's field service activity ensuring a seamless and streamlined experience for clients , office staff and field engineers.
Job Watch is a very modular product and very straight forward to tailor to an individual business. Implementing this software had an immediate impact on the speed at which field service jobs were detailed and billed to the client. Cash flow was positively effected due to itemised billing, client sign off of work completed and job reports tied to invoices. Job watch manages all of the processes concerning my company's field service activity, from the tracking of engineers to the delivery of an accurate invoice with the added bonus of reducing time and costs associated with service administration.
The contracts section of the software is difficult to tailor to our business and engineers on site do not have visibility of the contract levels that are set so they cannot see what works are covered by any agreement.
Simon W.
Construction, 11-50 employees
Used daily for 6-12 months
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[SENSITIVE CONTENT] our trainer is fantastic. What she doesn't know isn't worth knowing. She is so patient and very helpful and really good fun to talk to. Eli Sufrin is always available to help us out. It has been hard to get this implemented, it has taken us a good 6 months to roll out. But this is down to me being very busy as well.
Its functionality and the ability to hold all our customers details, job details and job tracking.
There are several actions that need to be done separately in order for an automation to work. This can be tricky to work out and normally involves calling Road Crew.
Simon, thank you for your review! I'm so glad to hear that you enjoyed our service. We're always looking for ways to improve, but it's great to know that we are on the right track. BigChange
BigChange FAQs and common questions
Q. What type of pricing plans does BigChange offer?
BigChange has the following pricing plans:
Starting from: £69.95/month
Pricing model: Subscription
Q. Who are the typical users of BigChange?
BigChange has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business
Q. What languages does BigChange support?
BigChange supports the following languages:
English
Q. Does BigChange support mobile devices?
BigChange supports the following devices:
Android, iPad, iPhone
Q. Does BigChange offer an API?
No, BigChange does not have an API available.
Q. What other apps does BigChange integrate with?
BigChange integrates with the following applications:
Microsoft Outlook, QuickBooks Online Advanced, SAP Business One, Google Maps, Xero, Microsoft Word
Q. What level of support does BigChange offer?
BigChange offers the following support options:
Knowledge Base, 24/7 (Live rep), Phone Support, Email/Help Desk, Chat
Common BigChange comparisons
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