BigChange Pricing, Features, Reviews & Comparison of Alternatives

BigChange

Cloud-based mobile workforce management and vehicle tracking

4.61/5 (125 reviews)

BigChange overview

What is BigChange?

BigChange is a provider of two core products, offering service businesses of every size a cloud-based platform supported by mobile apps. Integrated and customizable, BigChange JobWatch provides a paperless workforce and job management solution that incorporates a built-in centralized CRM. The software enables call handling, contract and invoicing archiving, plus customer account data handling with service histories and case management functions. Job planning and drag and drop resource scheduling aids dispatch with color-coded Gantt View and intelligent skills matching. A dedicated, customizable and rebranded customer booking site also offers self-service portal access to booking jobs. Invoice and finance with cashflow controls are joined by health and safety with inspection workflows, stock and equipment tracking, plus fleet management for monitoring vehicular performance.

BigChange JourneyWatch for vehicle tracking comprises back-office capabilities including integration with Google Maps, for live visualizations across four different views. Geofencing allows geographic areas and business jurisdiction boundaries to be defined, while journey history captures fleet travel data every 60 seconds. BigChange provides fleet / resource management, health & safety and reporting tools, and also integrates with third party CRM software. Alerting provides instant notifications on job jeopardy or scheduling updates, with messaging communications also provided within the companion mobile app. BigChange JobWatch for iOS and Android is a field-based companion which offers a secure way of connecting drivers during remote operations.
www.bigchangeapps.com

Pricing

Starting from
$18.95/month
Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, United Kingdom

Supported languages

English, French
BigChange screenshot: JobWatch back-office provides a main dashboard with fleet tracking map and data widgets for completed jobs and resources currently with jobsBigChange 5-in-1 Mobile Workforce ManagementBigChange screenshot: Integrated real time vehicle and asset tracking plots fleet and job locations on live map viewsBigChange screenshot: Manage and create bookings BigChange screenshot: JobWatch workflow builder BigChange screenshot: Drag and drop scheduling assistant BigChange screenshot: Billing and invoicing toolsBigChange screenshot: The BigChange JobWatch native mobile app is available for iOS and Android devicesBigChange screenshot: Mobile alerts BigChange screenshot: Health and safety features include enforced risk assessments and fleet vehicle checks BigChange screenshot: Integrated satellite navigation capabilities BigChange screenshot: Built-in fleet management BigChange screenshot: Real time connectivity between back office and mobilized field workers BigChange screenshot: Built-in, integrated CRM BigChange screenshot: Automated, customizable emails and SMS text notifications

BigChange user reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.4
  4.5
  4.7
Neil Hewitt

A Year with big Change

Used daily for 6-12 months
Reviewed 2021-02-01
Review Source: Capterra

Positive, its not perfect but it is the best I have seen

Pros
The main thing is the reduction in admin time, both back office and time on site filling in job sheets.

Cons
The way the CRM works on the tablets. using the software correctly its impossible to create a job from the tablet to a customers specific asset

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jordan Woods

Big Change Revolutionised My Business

Used daily for 2+ years
Reviewed 2019-10-23
Review Source: Capterra

I have dealt with all levels withing the business and found 99% of the people amazing to deal with! They have guided, trained and been far more accommodating then any other mobile resource software provider out there.

Pros
The facility to invoice live and make cash flow through the business improve.

Cons
The schedule does not have dynamic scheduling

Response from BigChange


Delighted to hear about your amazing experience with the BigChange system. We designed it to be 'Revolutionary' for everyone, for you the business owner, for your team for your customers and your cashflow. Nothing gives us more satisfaction than hearing great success stories like this.
Thank you once again for taking the time to leave a review.

All the best,
Team BigChange

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Iain Barral

SVS using Big Change Job Watch Software

Used daily for 2+ years
Reviewed 2021-02-01
Review Source: Capterra

Pros
Scheduling, quoting, vehicle tracking functions and word templates. Also reports, automation and central access of information available to all back office users. The tablets are get for mobile workforce and easy to use; makes paperwork and filing easy and efficient to manage, syncing all information instantly and traceable.

Cons
It is a complex system, you need to build up and invest time to explore, setup and implement - overcoming challenges until you get it right and it works for you/ company, that period can be stressful. Also in house for training users is demanding. Stock module could be improved, enabling stock usage deducted from stock holding without manual process.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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paul lebrett

Testing Bigchange

Used daily for less than 6 months
Reviewed 2020-11-04
Review Source: Software Advice

Great forward thinking company , young and full of energy , helpful teams and sales men . Bigchange for us was lacking power , lacking back office management tools , has poor reporting. Generally its good upto the engineer completing the work after that its low powered compared to most other software we have tried, in an ideal world we would use the bigchange scheduling front end and our current system for everything else. It's a shame as we have tried numerous other systems and was hoping Bigchange would be better then it is especially as is costs 5x more .

Pros
As a medium size company looking to change to a cloud based system we have tried bigchange extensively and found the following , positives 1. the scheduling of works is great , easy and well thought out 2. job cards with thumbs up or down is a good concept 3. road crew ( tech help) are quick to answer the phone and help where they can .

Cons
Negatives 1. Compared to our current system the back office Reporting is very underpowered . 2. Job cards have to have a Job type assigned to them this means in our case 600 job type! which became unusable. 3. If you do not set up everything exactly as you need it at the beginning of using Bigchange if is incredibly tedious to change things later on. 4. Financials within Bigchange are poorly handled ie job costings are very difficult to get right and invoice off . 5. Subcontractors are not handled at all in bigchange, you have to have work arounds to allow the use of subcontractors even then its messy and poor. 6. If you deal with NHF Sor codes then your in trouble as Bigchange cannot , does not have a way to easily use these , there are workarounds but you will not end up with a usable system for office and engineers , even worse if like us you have 3 / 4 different versions to pull codes from . 7. The scheduling is good but it gets very unclear very quickly when you have more then 100 jobs a day to plan and manage , in the end we reverted to our whiteboards for clarity ! this is not just a bigchange issue all other systems we have tried are

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 2/10

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Emily Goldsmith

BigChange is great for our business

Used daily for 2+ years
Reviewed 2020-12-02
Review Source: Capterra

Pros
We like the most that this enables our engineers to easily provide information from site that can be with us in no time at all. It makes out job in the office a lot easier, meaning no loss of paperwork etc.

Cons
There is always room for improvement in our business and with this software. There are things that pop up every now and again that we think could make life easier which we put across as recommendations but overall we are very pleased.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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BigChange pricing

Starting from
$18.95/month
Pricing options
Subscription
View Pricing Plans

JourneyWatch = $18.95 per vehicle, per month
JobWatch = $49.95 per vehicle, per month
JobWatch Plus = $74.95 per vehicle, per month

BigChange features

Automatic Notifications
Billing & Invoicing
Inventory Management
Reporting & Statistics
Third Party Integration

API (771 other apps)
Activity Dashboard (692 other apps)
Activity Tracking (367 other apps)
Audit Trail (370 other apps)
Auditing (402 other apps)
Compliance Management (462 other apps)
Customizable Reporting (456 other apps)
Data Import/Export (431 other apps)
Document Management (407 other apps)
Document Storage (355 other apps)
Inventory Tracking (384 other apps)
Monitoring (352 other apps)
Real Time Data (375 other apps)
Real Time Reporting (334 other apps)
Workflow Management (491 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for BigChange

Key features of BigChange

  • Alerts/Notifications
  • Appointment Scheduling
  • Asset Tracking
  • Budgeting & Forecasting
  • Dispatching
  • Electronic Signature
  • Employee Lifecycle Management
  • Employee Scheduling
  • File Storage
  • Fleet Management
  • Fuel Management
  • GPS Tracking
  • Incident Reporting
  • Inventory Control
  • Key & Lock Management
  • Maintenance Management
  • Mileage Tracking
  • Motor Pool
  • Online Booking
  • Payment Collection in the Field
  • Planning Calendar
  • Predictive Maintenance
  • Preventive Maintenance
  • Purchasing
  • Quotes / Estimates
  • Quotes/Estimates
  • Real-time Scheduling
  • Recurring Appointments
  • Resource Scheduling
  • Route History
  • Satellite Navigation
  • Scheduling
  • Service History Tracking
  • Shift Scheduling
  • Technician Management
  • Time & Attendance
  • Time Clock
  • Tire Management
  • VIN Lookup
View All Features

Benefits

• BigChange JobWatch is a cloud-based mobile workforce management system that includes an integrated back-office CRM with drag and drop job / resource scheduling, customizable template-driven workflows, invoicing, health & safety and more.

• BigChange JourneyWatch adds an integrated vehicle tracking component spanning back-office live Google Mapping, geofencing, journey history logs, fleet and resource management, timesheets and performance reporting with alerts.

• An on-demand booking website is made available to customers, via which they can log into a branded portal from any web-enabled device to place new job bookings, check current job status, and view service histories and documentation.

• BigChange integrates with other third-party management applications including Sage, Xero, Microsoft Dynamics NAV, QuickBooks and SAP Business One.

• The companion BigChange JobWatch mobile app for Android and iOS devices adds field-based feature support along with electronic signatures, watermarked photo capture, expense logging, timesheets, holiday and absence recording, plus driver checking and vehicle maintenance.