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BigChange

BigChange is the complete Job Management Platform.

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BigChange Pricing, Features, Reviews and Alternatives

BigChange product overview

Price starts from

69.95

/user

Per month

What is BigChange?

BigChange is the complete Job Management Platform that’s helping field service businesses across the UK to win more work, take control of their operations and deliver winning customer experiences. Bringing customer relationship management (CRM), job scheduling, live tracking, field resource management, financial management and business intelligence into one simple to use and easy to integrate platform, cloud-based platform. BigChange liberates you from inefficient paper-based processes and the complexity of multiple different technology systems that hold your business back. Loved by office and field teams alike, our customers are achieving industry leading results and return on investment. The BigChange team is committed to customer success and no matter your sector or whether you have a mobile workforce of 10 or a 100, we’re here to make a big difference to the way you work and to help your business grow stronger.

Key benefits of using BigChange

• BigChange Job Management Platform is a cloud-based field service management system that includes an integrated back-office CRM with drag and drop job / resource scheduling, customizable template-driven workflows, invoicing, health & safety and more.

• BigChange Job Management Platform adds an integrated vehicle tracking component spanning back-office live Google Mapping, geofencing, journey history logs, fleet and resource management, timesheets and performance reporting with alerts.

• An on-demand booking website is made available to customers, via which they can log into a branded portal from any web-enabled device to place new job bookings, check current job status, and view service histories and documentation.

• BigChange integrates with other third-party management applications including Sage, Xero, Microsoft Dynamics NAV, QuickBooks and SAP Business One.

• The companion BigChange JobWatch mobile app for Android and iOS devices adds field-based feature support along with electronic signatures, watermarked photo capture, expense logging, timesheets, holiday and absence recording, plus driver checking and vehicle maintenance.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
24/7 (Live rep)
Phone Support
Email/Help Desk
Chat

Training options

Videos
Webinars
In Person
Live Online
Documentation

BigChange pricing information

Value for money

4.4

/5

156

Starting from

69.95

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

BigChange features

Functionality

4.5

/5

156

Total features

236

29 categories

Most valued features by users

Activity Dashboard
Reporting & Statistics
Reporting/Analytics
Third Party Integrations
Customizable Reports
Document Management
Workflow Management
Data Import/Export

Functionality contenders

BigChange users reviews

Overall Rating

4.6

/5

156

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.03/10
Rating distribution

5

4

3

2

1

109

37

6

3

1

Pros
Good company to partner with , staff are friendly and very helpful , the system does exactly what it says on the tin.

JL

John L.

Team members have great knowledge of the system and are happy to talk me through what I need to do.

AR

Abigail R.

It helps us keep on top of what we do on site, helps to clear up any customer disputes and helps other operatives see the job history when we re-attend.

JB

James B.

Cons
Shame it doesn't pull all the information through shame there's not enough implementation time given. Shame about the lack of after care and support.

nf

nikki f.

Financials within Bigchange are poorly handled ie job costings are very difficult to get right and invoice off.

pl

paul l.

Few tweaks to get round a problem or two or you would have to pay for custom work.

BH

Brent H.

Overall rating contenders

Overall Rating

Great Product

Reviewed 8 months ago

Transcript

Tanya H.: Hi, I'm Tanya. I'm an operations manager. And I would give BigChange a five out of five. For...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Working with Big Change

Reviewed 2 years ago

See less, it’s like the solution has integrated well and forms part of our day to day operating model.

Pros

I think the best element of this product is that’s it very versatile as it allows you to design it around your current operation. Also the team are constantly releasing useful updates, some of which make life a little easier and some offer productivity gains.

Cons

There nothing really that’s bad here, any elements that were hare to navigate are constantly being updated to make them as user friendly as possible.

Vendor response

What a great review - we are thrilled to hear how pleased you are with your system and benefit from our regular new system updates. BigChange is indeed a very versatile system and we are happy to be part of your operating model. Thank you for choosing BigChange.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Big Change Revolutionised My Business

Reviewed 3 years ago

I have dealt with all levels withing the business and found 99% of the people amazing to deal with! They have guided, trained and been far more accommodating then any other mobile resource software provider out there.

Pros

The facility to invoice live and make cash flow through the business improve.

Cons

The schedule does not have dynamic scheduling

Vendor response

Delighted to hear about your amazing experience with the BigChange system. We designed it to be 'Revolutionary' for everyone, for you the business owner, for your team for your customers and your cashflow. Nothing gives us more satisfaction than hearing great success stories like this. Thank you once again for taking the time to leave a review. All the best, Team BigChange

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Convoluted

Reviewed 6 months ago

Its no surprise that you have to sign up for this software before actually trying it yourself to be tied to a contract as we would surely have left it if we could. Whilst support is on hand when needed most of the systems that are in this software are unnecessarily complicated. We had 2 issues that were not rectified until many months into our contract starting which were ios specific but we were never told at the point of sale even though we stressed we were using ios. We are currently going back to the software we started out with which was brilliant but missing a couple of features. We have let that slide now as it is significantly cheaper, no contract and much better to use.

Pros

The advertising of the product and window dressing

Cons

Trying to actually use it. A lot of time wasting.

Vendor response

Thanks for leaving us a review, Richard, all feedback is appreciated. A member of our dedicated Customer Success team will be in contact this week. We will be able to provide some solutions to rectify any issues with the product. Hope this helps. BigChange

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A complete solution

Reviewed 3 years ago

Big Change are a very customer focussed business, implementing Job Watch was extremely straight forward with ample amounts of training provided. The Job Watch product has brought together many of the elements of my company's field service activity ensuring a seamless and streamlined experience for clients , office staff and field engineers.

Pros

Job Watch is a very modular product and very straight forward to tailor to an individual business. Implementing this software had an immediate impact on the speed at which field service jobs were detailed and billed to the client. Cash flow was positively effected due to itemised billing, client sign off of work completed and job reports tied to invoices. Job watch manages all of the processes concerning my company's field service activity, from the tracking of engineers to the delivery of an accurate invoice with the added bonus of reducing time and costs associated with service administration.

Cons

The contracts section of the software is difficult to tailor to our business and engineers on site do not have visibility of the contract levels that are set so they cannot see what works are covered by any agreement.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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SWS Northwest Ltd

Reviewed 8 months ago

[SENSITIVE CONTENT] our trainer is fantastic. What she doesn't know isn't worth knowing. She is so patient and very helpful and really good fun to talk to. Eli Sufrin is always available to help us out. It has been hard to get this implemented, it has taken us a good 6 months to roll out. But this is down to me being very busy as well.

Pros

Its functionality and the ability to hold all our customers details, job details and job tracking.

Cons

There are several actions that need to be done separately in order for an automation to work. This can be tricky to work out and normally involves calling Road Crew.

Vendor response

Simon, thank you for your review! I'm so glad to hear that you enjoyed our service. We're always looking for ways to improve, but it's great to know that we are on the right track. BigChange

BigChange FAQs and common questions

Q. What type of pricing plans does BigChange offer?

BigChange has the following pricing plans:
Starting from: £69.95/month
Pricing model: Subscription


Q. Who are the typical users of BigChange?

BigChange has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business


Q. What languages does BigChange support?

BigChange supports the following languages:
English


Q. Does BigChange support mobile devices?

BigChange supports the following devices:
Android, iPad, iPhone


Q. Does BigChange offer an API?

No, BigChange does not have an API available.


Q. What other apps does BigChange integrate with?

BigChange integrates with the following applications:
Microsoft Outlook, QuickBooks Online Advanced, SAP Business One, Google Maps, Xero, Microsoft Word


Q. What level of support does BigChange offer?

BigChange offers the following support options:
Knowledge Base, 24/7 (Live rep), Phone Support, Email/Help Desk, Chat

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