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BigChange Comparison

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Overview

BigChange JobWatch is a web-based mobile workforce management solution that combines back-office capabilities with field-based...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$18.95/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

86

31

6

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

From day one Big Change have been great to work with over the years, I would describe it as a partnership they really want you to succeed in business with them driving the software side of it.
The ability to produce league tables of driver behaviour has also had a great impact on the behaviour of our engineers, and our fleet insurers like this too.
The best thing about the system is it being so easy to use and all of the automatic customer updates are the a fantastic addition.

Cons

Shame it doesn't pull all the information through shame there's not enough implementation time given. Shame about the lack of after care and support.
We aren't at all satisfied with the product and BigChange have lost interest in the issues that we are having so we are stuck with it for the 5 year contract.
Not very flexible in some areas, such as modifying screen reports (only one custom field available) and manipulating crystal reports. Also no integrated accounting package.
  • Vendor responds to reviews
  • Last review7 days ago

Key features

  • Total features55
  • Absence Management
  • Accounting Integration
  • Alerts / Escalation
  • Asset Management
  • Automated Scheduling
  • Automatic Notifications
  • Billing & Invoicing
  • CRM Integration
  • Calendar Management
  • Call Center Management
  • Client Portal
  • Contact Database
  • Contract Management
  • Contractor Management
  • Custom Forms
  • Customer Database
  • Customizable Branding
  • Customizable Templates
  • Defect Tracking
  • Delivery Tracking
  • Dispatch Management
  • Drag & Drop Interface
  • Electronic Signature Capture
  • Email Notifications
  • Employee Management
  • Expense Tracking
  • Geographic Maps
  • Inspection Management
  • Instant Messaging
  • Inventory Management
  • Job Management
  • Job Scheduling
  • Mobile Alerts
  • Mobile Integration
  • Mobile Signature Capture
  • Multi-Location
  • Online Booking Integration
  • Performance Appraisal
  • Performance Reports
  • Physical Asset Tracking
  • Purchase Order Management
  • QuickBooks Integration
  • Reminders
  • Reporting & Statistics
  • Resource Management
  • SMS Integration
  • Skills Tracking
  • Stock Management
  • Task Management
  • Third Party Integration
  • Timesheets
  • User Photos
  • Watermarking
  • Work History
  • Work Order Management

Integrations

  • Total integrations4
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

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