This is your compare tray

Apps you want to compare will be listed here. Launch a head to head comparison at any time.

BigChange Logo

BigChange

BigChange is the complete Job Management Platform.

learn more

BigChange Features

Features Summary

Functionality

4.4

/5

158

Total features

235

29 categories

BigChange features

Access Controls/Permissions
Accounting
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts / Escalation
Appointment Management
Appointment Scheduling

Common features of Workforce Management software

API
Activity Dashboard
Activity Tracking
Approval Process Control
Attendance Management
Attendance Tracking
Automated Scheduling
Budgeting/Forecasting

Price starts from

69.95

/user

Per month

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.4

/5

158

Price starts from

69.95

/user

Per month

learn more

Total Features

235

Unique features

  • Accounting

  • Incident Management

  • Messaging

  • Prioritization

Functionality

4.5

/5

2.6K

Price starts from

49

Per month

visit website

Total Features

134

Features in Common

101

Unique features

  • Recurring Invoicing

  • Chat/Messaging

  • Purchasing & Receiving

  • Collaboration Tools

Functionality

4.3

/5

4.3K

Price starts from

50

/user

Per month

learn more

Total Features

112

Features in Common

45

Unique features

  • Knowledge Management

  • Consolidation/Roll-Up

  • Lead Capture

  • Dashboard Creation

Common BigChange comparisons

BigChange logo
Joblogic logo
BigChangevsJoblogic
BigChange logo
Synchroteam logo
BigChangevsSynchroteam
BigChange logo
Jobber logo
BigChangevsJobber
BigChange logo
AI Field Management logo
BigChangevsAI Field Management

Reviewers who mentioned features said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Big Change Revolutionised My Business

Reviewed 3 years ago

I have dealt with all levels withing the business and found 99% of the people amazing to deal with! They have guided, trained and been far more accommodating then any other mobile resource software provider out there.

Pros

The facility to invoice live and make cash flow through the business improve.

Cons

The schedule does not have dynamic scheduling

Vendor response

Delighted to hear about your amazing experience with the BigChange system. We designed it to be 'Revolutionary' for everyone, for you the business owner, for your team for your customers and your cashflow. Nothing gives us more satisfaction than hearing great success stories like this. Thank you once again for taking the time to leave a review. All the best, Team BigChange

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

A complete solution

Reviewed 3 years ago

Big Change are a very customer focussed business, implementing Job Watch was extremely straight forward with ample amounts of training provided. The Job Watch product has brought together many of the elements of my company's field service activity ensuring a seamless and streamlined experience for clients , office staff and field engineers.

Pros

Job Watch is a very modular product and very straight forward to tailor to an individual business. Implementing this software had an immediate impact on the speed at which field service jobs were detailed and billed to the client. Cash flow was positively effected due to itemised billing, client sign off of work completed and job reports tied to invoices. Job watch manages all of the processes concerning my company's field service activity, from the tracking of engineers to the delivery of an accurate invoice with the added bonus of reducing time and costs associated with service administration.

Cons

The contracts section of the software is difficult to tailor to our business and engineers on site do not have visibility of the contract levels that are set so they cannot see what works are covered by any agreement.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

SWS Northwest Ltd

Reviewed 10 months ago

[SENSITIVE CONTENT] our trainer is fantastic. What she doesn't know isn't worth knowing. She is so patient and very helpful and really good fun to talk to. Eli Sufrin is always available to help us out. It has been hard to get this implemented, it has taken us a good 6 months to roll out. But this is down to me being very busy as well.

Pros

Its functionality and the ability to hold all our customers details, job details and job tracking.

Cons

There are several actions that need to be done separately in order for an automation to work. This can be tricky to work out and normally involves calling Road Crew.

Vendor response

Simon, thank you for your review! I'm so glad to hear that you enjoyed our service. We're always looking for ways to improve, but it's great to know that we are on the right track. BigChange

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Whole business can now function as one

Reviewed 8 months ago

Implementation with the on boarding team has been fantastic, they have been extremely helpful. Any issue that occur are quickly resolved with roadcrew who are extremely helpful

Pros

Previously we had to use several systems to run our sales team, service department and accounts. This can now all be done as one and each department has access to the whole system. Being able to see what customers have on hire without asking other departments has been key for our sales team. The quick access to service quotes allows the team to function more efficiently and effectively. Glad we made the decision to change

Cons

Some of the reporting could be improved with the likes of power bi. This would enable management teams to create their own purpose built reports

Vendor response

Thank you for sharing your experience with BigChange, Stacey! We're so glad to hear that our app was efficient and effective for you. We are always working to improve our product so your feedback is much appreciated. BigChange

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Fleet Management

Reviewed 10 months ago
Pros

Very intuitive user interface. Software is very responsive.

Cons

There is nothing that we have found that we don't like

Vendor response

Thanks Ben, what a positive review. We hope to continue in this manner moving forwards... BigChange

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

A Year with big Change

Reviewed a year ago

Positive, its not perfect but it is the best I have seen

Pros

The main thing is the reduction in admin time, both back office and time on site filling in job sheets.

Cons

The way the CRM works on the tablets. using the software correctly its impossible to create a job from the tablet to a customers specific asset

Vendor response

Time is money so we are happy to hear you are saving both using your BigChange system!! And your observations are spot on - BigChange work hard to look after our employees just as we do our customers... Thank you for choosing us and for your great review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Excellent

Reviewed 10 months ago

Damage charges have significantly increased, as has overall productivity. We now have total transparency of the operational side of the business in one simple to use place.

Pros

Its ease of use for both app users and back office staff. It is so simple to amend worksheets, set up alerts at any time and can be done within seconds.

Cons

Only con is that the customer has to sign the sheet twice, this is an option that cannot be removed.

Vendor response

Thanks for such a positive review, Jim. Your feedback is extremely important to us. BigChange

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

5* Customer Service

Reviewed 10 days ago

Big Change has allowed us to be more productive across the entire business. It has eliminated duplication of data management, individual staff productivity has improved greatly and problems solved a lot quicker than previous years.

Pros

The diary management and easy to use job cards have proven successful in eliminating paper copies and has enabled us to become more sustainable and have less impact on the environment. The software itself is reliable and easy to execute to all staff and contractors.

Cons

The search function can be slow and limiting. It is not the most intuitive.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SVS using Big Change Job Watch Software

Reviewed a year ago
Pros

Scheduling, quoting, vehicle tracking functions and word templates. Also reports, automation and central access of information available to all back office users. The tablets are get for mobile workforce and easy to use; makes paperwork and filing easy and efficient to manage, syncing all information instantly and traceable.

Cons

It is a complex system, you need to build up and invest time to explore, setup and implement - overcoming challenges until you get it right and it works for you/ company, that period can be stressful. Also in house for training users is demanding. Stock module could be improved, enabling stock usage deducted from stock holding without manual process.

Vendor response

Thank you for your detailed review - it is really appreciated. As it is very feature rich there is a lot to learn as you roll out the system to your teams . Since you joined us we have introduced our BigChange University - a rotation of training modules which covers the system end to end and is available to customers old and new. Additionally we have big plans for our Stock and Equipment feature so look out for announcements on Latest Updates. Thanks again!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Job Watch

Reviewed 2 years ago

Big Change Job Watch has enabled us as a company to run more efficiently and the customer service side of the business has been very helpful.

Pros

The process of setting up the software was much easier than expected and using the system to match our existing work sheets and procedures was very easy to do. The system allowing us to see everything as it is happening has had a massive impact on our business. We can now invoice quicker because we can see straight away if a job has been completed without having to make phone calls to our operatives. Getting live data from vehicles has allowed us to track mileage much easier and help us monitor our vehicles much more efficiently. The planner allows you see if the work you are giving your operatives is realistic.

Cons

On the fleet section it gives you columns for when Services, Mot, tax etc are due, but we are unable to add to this column, we have other things for our vehicles that we need to book in but we have to keep track of this another way off the system.

Vendor response

Thank you for your review - it certainly sounds like you are enjoying the benefits of your BigChange JobWatch system. We will call you to discuss adding custom fields to vehicle records. Meanwhile I will add your suggestion for adding additional information in our Fleet tab into our suggestions portal on your behalf. Please make sure to check out our regular Latest Updates on your site as we frequently add new functionality to progress our platform. Thank you again, Your feedback is appreciated.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

From ''No Change'' to ''BigChange''

Reviewed 3 years ago
Pros

We were increasingly worried, as the company was growing, jobs were increasing. By 2018, we were averaging over 500 jobs a month, these jobs, had to be assigned to a Technician according to his skill and geographical position of the customer. Everything was on an excel spread sheet that had to be kept safe and readable, as it was the whole business schedule. And now this is a True story called...

Cons

Big CHANGE Desk This is Handys Today ∙ Environmental Friendly (no paper use) ∙ saving cost of Paper, printer and toner expenses ∙ 2 extra jobs completed per day technician ∙ Automatic Time-Sheet ∙ 24 hours of Admin saved per week ∙ 15 % Fuel saved per month ∙ 1 hour per day traveling time saved per technician ∙ No Incomplete jobs ∙ The customer received clear information of work carried out instantly

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Drive Bigchange to Drive your company forward

Reviewed 3 years ago

Its not often your expectations are exceeded by a company, BigChange have exceeded our expectations and some...We are delighted to have partnered with such a forward thinking organisation.

Pros

The ability to tailor a bespoke software system that works for your team and your customers. A we continue to systemise our business, Big Change are at the heart of this. Automation, photographic job reports, workflows which drive consistency and track your engineer function.

Cons

The system sometimes doesn't flow very easily at times, many clicks to get from A to B at times.

Vendor response

Delighted to hear we have 'exceeded your expectations' and about your great experience with the BigChange system. We designed it to be a 'win' for everyone for you the business owner, for your team and for your customers. Nothing gives us greater satisfaction than hearing great success stories like these. Thank you once again and for taking the time to leave a review. Kind regards, The BigChange Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Big Change in the fire industry

Reviewed a year ago

Good overall but I don’t think that one day demo is sufficient to really see how the system will integrate into your business. I feel we use it to the best of our ability with the knowledge we have. I think Big Change should offer a review some time after implementation to see if how you use the system can be improved

Pros

Easy to use for job management and tracking. Not so easy with integration into existing processes so needed to adapt but quickly started to see the benefits of the system

Cons

There is no flexibility with regards quotation templates. If you create your own it can only be downloaded as a pdf not word so there is no flexibility to amend it. The process for creating and populating templates is complicated and help from Big Change to implement is expensive

Vendor response

Thanks for taking time the time to leave a review, Steven. All comments are taken on board and we appreciate the positive feedback. BigChange

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Easy to Learn

Reviewed 2 years ago

Tracking or engineers and adding jobs to the planner has been one of the most beneficial part of this system for us. PO and Quotation Forms are extremely helpful and being able to link every document to their relevant job saves a lot of human error.

Pros

Big Change is really easy to use. Simple and effective training made it easy to learn this new system.

Cons

When first transferring to Big Change, integration with our existing software did prove difficult. After some getting used to and extra training we use Big Change to the best of our ability.

Vendor response

Thank you for your wonderful review - we are always so happy to hear how our customers benefit from their BigChange system - thank you.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Customer Survey

Reviewed a year ago

All our problems are almost always resolved in a very quick time, if they are not communication from the Support Team is excellent by either a follow up email or a call.

Pros

We have a large mixed culture of drivers who can sometimes find it a struggle to understand basic English, the Samsung tablet is easy to operate and the step by step instructions makes this easier for all to follow. We have a good team of office based staff here that can go into the program and make basic changes to assist our business and drivers without having to always contact the BigChange support team.

Cons

Network sometimes freezes causing the delivery crews to have to use their own mobile devices for navigation, this does not happen on a regular basis. Up to date Sat Nav information can sometimes be delayed causing navigation problems for the drivers, again this is not a regular occurrence. We struggle to download and view dash cam footage as we may not be able to access the SD card for a couple of days and when we do the data is not on the card.

Vendor response

Thank you so much for your wonderful review - we are so pleased to hear how your BigChange systems helps your both your drivers and the back office team. We are keen to address your SD card issue and will give you a call shortly to discuss. Thanks again!!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

JOB WATCH

Reviewed 2 years ago
Pros

The Dashboard and Schedule screens are great - so easy to understand and use. The vehicle tracking is excellent too - we particularly like being able to use Google to actually see where vehicles are parked. The ability to produce league tables of driver behaviour has also had a great impact on the behaviour of our engineers, and our fleet insurers like this too. Road Crew are always helpful and knowledgeable and theon-line help centre is also useful. The integration with our bespoke management software was relatively easy and any subsequent tweaks have been easy to manage. Our engineers are very happy not to be hand writing job sheets any more and clients are more than happy to accept electronic records.

Cons

The facility to download data to create bespoke reports would be very useful, especially around the Resources and Vehicle information - the data on what they do is great but to get a list of, for example, engineers and their skills is not possible without asking Road Crew to do this.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Packed with functions

Reviewed 3 years ago

Ultimate visibility of the field resources in live time, looking to achieve better productivity nationwide through better resource management and planning.

Pros

The software is packed with features which help our day to day function. having vehicle tracking, shedulling, planning and electronic job cards/delivery notes, sales leads and CRM tools all in one place. Instant job status through the schedule tab means we can e the status of each job and each resource.

Cons

Very data heavy, lots of initial input and adding information

Vendor response

Many thanks for taking the time to review your BigChange system. Nothing matters more than the real-life stories and experiences of customers like yourself whose teams rely on the system daily to manage their business operations. Thank you for the positive feedback and rest assured your additional comments will be passed along to our R&D team. Best regards, Team BigChange

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Good functionality

Reviewed 2 years ago

sold it to be the be all and end all for our business, its good, but with a lack of knowledge about how to use it properly and the fact that every little thing costs extra, like more implementation time and linking it to accounts packages it could easily become a very expensive package, so we will continue to use only part of its capabilities and struggle through figuring it out. wish we had gone with tradify!

Pros

Great for setting up customers and scheduling works

Cons

shame it doesn't pull all the information through shame there's not enough implementation time given shame about the lack of after care and support would use it a lot more but really don't know how to and not paying for more implementation time

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

The Office you can take with you anytime, anywhere.

Reviewed 2 years ago

we have lowered admin time/paper trail overall through simplifying our process thanks to big change having it all in one place. we were using 4 or 5 different software programme's prior to big change.

Pros

As a company we work nationwide which means at times being away from our computers. which is an operations nightmare in terms of planning. but with big change you can access everything you need where ever, when ever. it is also so easy to use, minimal training in house training and we have web users and resources carrying out works daily on their big change log ins.

Cons

implementation stage, but you have to start somewhere ad the more information you put in at that stage the better as everything falls into place.

Vendor response

Great review title - we might use that! Welcome on-board and thank you for taking the time to review us and we are so pleased to hear you have simplified your processes and are benefitting from having everything at your finger tips on one platform! Thanks again

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

The next level of mobile working

Reviewed 2 years ago

Big Change are one of the easiest companies to deal with from onboarding, through setup to rollout and improvements. The voting system gives customers a voice and help prioritise developments. Psst I'm waiting for the field labelling to rise to the top of the list!

Pros

This is an excellent platform with the flexibility to fit any business who have workers in the field. We've rolled it out without any instructions, it's that intuitive. It also integrates with our back office software to create jobs and update when the job is complete.

Cons

I wish we could label the fields in our own language to make it even more user friendly. e.g. The resources for us are drivers and engineers

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Excellent CMS and Staff Management Tool

Reviewed 2 years ago

This software allows seamless management of client details and remote workers to allow for greater levels of efficiency and customer service.

Pros

Intuitive to use, ease of setting up, integration with vehicle trackers, integration with remote worker's tablets, excellent support, excellent options for adding additional information to client records

Cons

Relatively few reports come as standard and there is a cost (time and money) to request the creation of additional bespoke reports

Vendor response

What a fantastic review thank you for taking the time to do this! We love to hear how our valued customers benefit from their system. Likewise we appreciate hearing how we can do even better and am pleased to inform you that we are currently working on increasing our library of reports. Thank you once again.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Big Change Job Watch

Reviewed 3 years ago

Moving from our previous CRM software to Job Watch has proved to be a very successful venture. It has greatly improved our job scheduling along with helping us become GDPR compliant. The on boarding and setting up process was completed by the Big Change team without any issue, we were up and running in reasonably short period of time.

Pros

Web based, no local or network installation required. Clean, easy to use UI. Excellent customer support. Good, regular roll out of new features. Excellent communication between back office and filed engineers. Ability to create custom job card and financial templates. Ability to create custom worksheets with questions applicable to a specific industry.

Cons

The software can feel prescribed and my require a in house procedure change to fit the software. A wider range of built in reports, with more user selectable parameters. Stock handling side of the software would benefit from an update. Some areas of the mobile companion app could be more user friendly.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Does what it says on the tin

Reviewed 2 years ago

JW has helped us manage and control our vehicles and give us the ability to offer live time information with a reporting suite to match.

Pros

JW is easy to use with functions that help you manage your workflow throughout the day and for the coming weeks

Cons

Small issues happen (bugs) but the Customer service team are quick to help and escalate within BigChange to help resolve potential issues going forward, so not really a con against the product.

Vendor response

Thank you, we're always thrilled to hear from enthusiastic customers like yourself. I'm so glad the BigChange system has changed the way you work for the better and you find it so easy to use. We are constantly developing the BigChange platform to be the leading mobile workforce management system in the market and your feedback helps us to enhance the system for the whole user community. Thanks again

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Big Change Journey Watch

Reviewed 10 months ago

Excellent and wouldn't hesitate to renew our contract

Pros

This software is perfect for our requirements for general day to day fleet management. We don't use it to the full capacity that it provides at the moment. So many options and features that can eliminate the cost of paper transfer and administration.

Cons

Fortunately I have no issues with the software. The only criticism I could mention is the input of customer POI's as we have customers that overlap on the system and have had to polygon the boudaries

Vendor response

Thanks for taking the time to leave a review, Alan. We are so happy to hear that our product meets the demand of your firm. BigChange

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Big Change to sucess

Reviewed 2 years ago

Personally Big Change have helped us drive efficiency in our business and help us to be unique in our approach

Pros

The software is very easy to use and can be tailored to the functions you need. It can be fully functioned to all parts of your business including sales, operations and finance. The software is really intuitive and is simple to learn for field teams with simple to use worksheets.

Cons

The reporting system is an area that would benefit from some change. A reporting system that allows you to choose the table you need would be great but im sure it will be developed at some point

Vendor response

Thank you for taking the time to review our product - we are thrilled to hear that JobWatch has helped drive your business efficiencies and stand out in your field. We have a very exciting and robust roadmap plan to ensure we constantly progress and take a lead from our customers feedback. Thanks again.