BigChange Reviews

The main thing is the reduction in admin time, both back office and time on site filling in job sheets.

The way the CRM works on the tablets. using the software correctly its impossible to create a job from the tablet to a customers specific asset

Time is money so we are happy to hear you are saving both using your BigChange system!! And your observations are spot on - BigChange work hard to look after our employees just as we do our customers... Thank you for choosing us and for your great review

Big Change is really easy to use. Simple and effective training made it easy to learn this new system.

When first transferring to Big Change, integration with our existing software did prove difficult. After some getting used to and extra training we use Big Change to the best of our ability.

Thank you for your wonderful review - we are always so happy to hear how our customers benefit from their BigChange system - thank you.

We have a large mixed culture of drivers who can sometimes find it a struggle to understand basic English, the Samsung tablet is easy to operate and the step by step instructions makes this easier for all to follow. We have a good team of office based staff here that can go into the program and make basic changes to assist our business and drivers without having to always contact the BigChange support team.

Network sometimes freezes causing the delivery crews to have to use their own mobile devices for navigation, this does not happen on a regular basis. Up to date Sat Nav information can sometimes be delayed causing navigation problems for the drivers, again this is not a regular occurrence. We struggle to download and view dash cam footage as we may not be able to access the SD card for a couple of days and when we do the data is not on the card.

Thank you so much for your wonderful review - we are so pleased to hear how your BigChange systems helps your both your drivers and the back office team. We are keen to address your SD card issue and will give you a call shortly to discuss. Thanks again!!

As a medium size company looking to change to a cloud based system we have tried bigchange extensively and found the following , positives 1. the scheduling of works is great , easy and well thought out 2. job cards with thumbs up or down is a good concept 3. road crew ( tech help) are quick to answer the phone and help where they can .

Negatives 1. Compared to our current system the back office Reporting is very underpowered . 2. Job cards have to have a Job type assigned to them this means in our case 600 job type! which became unusable. 3. If you do not set up everything exactly as you need it at the beginning of using Bigchange if is incredibly tedious to change things later on. 4. Financials within Bigchange are poorly handled...

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Scheduling, quoting, vehicle tracking functions and word templates. Also reports, automation and central access of information available to all back office users. The tablets are get for mobile workforce and easy to use; makes paperwork and filing easy and efficient to manage, syncing all information instantly and traceable.

It is a complex system, you need to build up and invest time to explore, setup and implement - overcoming challenges until you get it right and it works for you/ company, that period can be stressful. Also in house for training users is demanding. Stock module could be improved, enabling stock usage deducted from stock holding without manual process.

Thank you for your detailed review - it is really appreciated. As it is very feature rich there is a lot to learn as you roll out the system to your teams . Since you joined us we have introduced our BigChange University - a rotation of training modules which covers the system end to end and is available to customers old and new. Additionally we have big plans for our Stock and Equipment feature so look out for announcements on Latest Updates. Thanks again!

Great for setting up customers and scheduling works

shame it doesn't pull all the information through shame there's not enough implementation time given shame about the lack of after care and support would use it a lot more but really don't know how to and not paying for more implementation time

It is an all in one solution. There are many 'similar' products out there but none that are packed with all the functionality that Jobwatch offers

It requires quite alot of setting up, other products I have used dont require so much back-end set up and are able to create settings as and when necessary

Thrilled to hear life is that bit easier for you since you selected us as your service partner. Your lovely feedback will be passed along to our RoadCrew Customer Service Team - thank you!

I love the fact that everything we need to manage the business is under one platform. Our CRM, checking sheets, HR, quotes, invoicing, vehicle tracking etc. It makes my job so mch easier and helps me to manage the team wherever i am. It also goes a long way to helping our company look after the environment by allowing us to go paperless.

I haven't found a 'Con" as such yet. Im still new to the system. The system itself takes alot of training but this is understandble with the broad range of features it has.

Easy to use User Friendly Saves admin Trackers linked to scheduler which is linked to CRM

Few tweaks to get round a problem or two or you would have to pay for custom work.

"Brilliant 10/10" We are so pleased to hear this and thank you for taking the time to review us. Certainly sounds like your BigChange has paid off. Tahnks again.

Engineer live updates on jobs. Easier then previous system. "Yeah it's alright" Hollie 2020

At present there is no cost facility so tracking invoices and assigning them to jobs is a bit of a fudge. Designing your own templates using the code translator is a bit basic and unless you know exactly what you are doing. The email sending goes to everyone's junk mailboxes including our own. this is causing problems. Not very easy to find individual jobs. Unable to easily view individual web user jobs.

Thank you for your review, so happy to hear that you benefiting from your new system. We are going to give you a call as we are confident that we can assist with some of the items you have raised. Thanks again.

The process of setting up the software was much easier than expected and using the system to match our existing work sheets and procedures was very easy to do. The system allowing us to see everything as it is happening has had a massive impact on our business. We can now invoice quicker because we can see straight away if a job has been completed without having to make phone calls to our operatives. Getting live data from vehicles has allowed us to track mileage much easier and help us monitor our vehicles much more efficiently. The planner allows you see if the work you are giving your operatives is realistic.

On the fleet section it gives you columns for when Services, Mot, tax etc are due, but we are unable to add to this column, we have other things for our vehicles that we need to book in but we have to keep track of this another way off the system.

Thank you for your review - it certainly sounds like you are enjoying the benefits of your BigChange JobWatch system. We will call you to discuss adding custom fields to vehicle records. Meanwhile I will add your suggestion for adding additional information in our Fleet tab into our suggestions portal on your behalf. Please make sure to check out our regular Latest Updates on your site as we frequently add new functionality to progress our platform. Thank you again, Your feedback is appreciated.

We were increasingly worried, as the company was growing, jobs were increasing. By 2018, we were averaging over 500 jobs a month, these jobs, had to be assigned to a Technician according to his skill and geographical position of the customer. Everything was on an excel spread sheet that had to be kept safe and readable, as it was the whole business schedule. And now this is a True story called...

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Big CHANGE Desk This is Handys Today ∙ Environmental Friendly (no paper use) ∙ saving cost of Paper, printer and toner expenses ∙ 2 extra jobs completed per day technician ∙ Automatic Time-Sheet ∙ 24 hours of Admin saved per week ∙ 15 % Fuel saved per month ∙ 1 hour per day traveling time saved per technician ∙ No Incomplete jobs ∙ The customer received clear information of work carried out instantly

The facility to invoice live and make cash flow through the business improve.

The schedule does not have dynamic scheduling

Delighted to hear about your amazing experience with the BigChange system. We designed it to be 'Revolutionary' for everyone, for you the business owner, for your team for your customers and your cashflow. Nothing gives us more satisfaction than hearing great success stories like this. Thank you once again for taking the time to leave a review. All the best, Team BigChange

Job Watch is a very modular product and very straight forward to tailor to an individual business. Implementing this software had an immediate impact on the speed at which field service jobs were detailed and billed to the client. Cash flow was positively effected due to itemised billing, client sign off of work completed and job reports tied to invoices. Job watch manages all of the processes concerning my company's field service activity, from the tracking of engineers to the delivery of an accurate invoice with the added bonus of reducing time and costs associated with service administration.

The contracts section of the software is difficult to tailor to our business and engineers on site do not have visibility of the contract levels that are set so they cannot see what works are covered by any agreement.

Instant updates from the field engineers to the office enabling the support staff to update customers , it has a built in vehicle tracker which saved us money as we was able to remove our existing trackers from the vehicles cutting down on running cost , we have also reduced our paper work by 85% which is a saving to the company

Stock systems is not straight forward and site asset logging does not work how we would like it , but knowing big change this will be sorted in the near future

10 out of 10!! - thank you so much for the fantastic review - so great to hear about your positive experience and the efficiencies your system has brought you. We are happy to be your service partner - sincere thanks for choosing BigChange! Oh and you are spot on - we have great plans for our Stock and Equipment feature so watch this space....

The ability to tailor a bespoke software system that works for your team and your customers. A we continue to systemise our business, Big Change are at the heart of this. Automation, photographic job reports, workflows which drive consistency and track your engineer function.

The system sometimes doesn't flow very easily at times, many clicks to get from A to B at times.

Delighted to hear we have 'exceeded your expectations' and about your great experience with the BigChange system. We designed it to be a 'win' for everyone for you the business owner, for your team and for your customers. Nothing gives us greater satisfaction than hearing great success stories like these. Thank you once again and for taking the time to leave a review. Kind regards, The BigChange Team

The Dashboard and Schedule screens are great - so easy to understand and use. The vehicle tracking is excellent too - we particularly like being able to use Google to actually see where vehicles are parked. The ability to produce league tables of driver behaviour has also had a great impact on the behaviour of our engineers, and our fleet insurers like this too. Road Crew are always helpful and knowledgeable and theon-line help centre is also useful. The integration with our bespoke management software was relatively easy and any subsequent tweaks have been easy to manage. Our engineers are very happy not to be hand writing job sheets any more and clients are more than happy to accept electronic records.

The facility to download data to create bespoke reports would be very useful, especially around the Resources and Vehicle information - the data on what they do is great but to get a list of, for example, engineers and their skills is not possible without asking Road Crew to do this.

The features of the software are extensive and the variables to what it can offer are limitless. Its is clear and visually nice on the eye when working on the software on a daily basis.

The lack of integration from Big Change to implement in to our business and transition from the old software we were using. We were unaware of the huge transition changes we had to implement to get the system working the way we would like. It also does have limitations that we would like to have access to, and be able to make alterations if we needed to. You also need to have advanced knowledge of word and Excel to be able to fully understand the software fully. I do have expert knowledge in both word and excel therefore 85% of the issues have been resolved, but the rest of the staff dont and there is the problem.

Many thanks for taking the time to write a detailed review - it is much appreciated. Your JobWatch system is feature rich and investment in set up time is required however the benefits - as you have discovered, are soon apparent. Your feedback has been shared with the relevant departments for consideration and thank you again, we are thrilled to hear you love the software.

The software is packed with features which help our day to day function. having vehicle tracking, shedulling, planning and electronic job cards/delivery notes, sales leads and CRM tools all in one place. Instant job status through the schedule tab means we can e the status of each job and each resource.

Very data heavy, lots of initial input and adding information

Many thanks for taking the time to review your BigChange system. Nothing matters more than the real-life stories and experiences of customers like yourself whose teams rely on the system daily to manage their business operations. Thank you for the positive feedback and rest assured your additional comments will be passed along to our R&D team. Best regards, Team BigChange

Intuitive to use, ease of setting up, integration with vehicle trackers, integration with remote worker's tablets, excellent support, excellent options for adding additional information to client records

Relatively few reports come as standard and there is a cost (time and money) to request the creation of additional bespoke reports

What a fantastic review thank you for taking the time to do this! We love to hear how our valued customers benefit from their system. Likewise we appreciate hearing how we can do even better and am pleased to inform you that we are currently working on increasing our library of reports. Thank you once again.

We like the most that this enables our engineers to easily provide information from site that can be with us in no time at all. It makes out job in the office a lot easier, meaning no loss of paperwork etc.

There is always room for improvement in our business and with this software. There are things that pop up every now and again that we think could make life easier which we put across as recommendations but overall we are very pleased.

This is a really easy system to use, you can design to meet your company needs for policies, procedures, health & safety. You can manage the system yourself, you do not need software engineers to design your worksheets this can all be done in house

There is a big opportunity to increase a HR facility. We currently pay for HR Access for our HR needs, when we could run just one system but improvements need to be made. the message system could do with having the ability to add an attachment and the text amount increased. A URL (as requested by me as a development request) to the notes section.

As a company we work nationwide which means at times being away from our computers. which is an operations nightmare in terms of planning. but with big change you can access everything you need where ever, when ever. it is also so easy to use, minimal training in house training and we have web users and resources carrying out works daily on their big change log ins.

implementation stage, but you have to start somewhere ad the more information you put in at that stage the better as everything falls into place.

Great review title - we might use that! Welcome on-board and thank you for taking the time to review us and we are so pleased to hear you have simplified your processes and are benefitting from having everything at your finger tips on one platform! Thanks again

The functionality of the system is great, we make best use of the system onsite to show evidence of jobs and allow our customer to sign off works which removes any confusion over a completed job.

One issue we have found is, when jobs are uploaded to the big change the map will only show one job per location/postcode, the projects we are awarded could have up to 10 jobs on one site under the one postcode so on a overview the map doesn't show our full capacity.

Thank you for taking the time to review your system and for your amazing feedback it is very appreciated. Its also good to hear that you are taking advantage of our ongoing complimentary training tutorials. I have raised your comment regarding multiple resources at 1 location display to our Development Team for consideration and would like to thank you for the suggestion - our best ideas come from our customers.

This is an excellent platform with the flexibility to fit any business who have workers in the field. We've rolled it out without any instructions, it's that intuitive. It also integrates with our back office software to create jobs and update when the job is complete.

I wish we could label the fields in our own language to make it even more user friendly. e.g. The resources for us are drivers and engineers