BigChange Reviews

Big change is very easy to use and now we would be lost with it as we use it for every driver on a daily basis

It would be great if we could input grid coordinates when placing job on big change for the drivers, we always get around it but it would be more beneficial for us.

Thank you for taking the time to review our system and for your great feedback. We are thrilled to hear that you find it easy to use, dependable and it saves you time. Also thank you for you idea for grid coordinates as we are constantly developing and improving and we get our very best suggestions from our fabulous customers.

Simplicity of how the schedule looks, easy to use and how we can track engineering workforce. Also how mail function documents everything sent and at what time

It would be good if Big Change could document each time a user goes into a job and amends as currently you can only track who has moved a job to a different day or time, you cannot track by other amends

'Definitely recommend Big Change' That says it all - thank you so much for your positive review. Its great to hear how our wonderful customers appreciate their BigChange system. Additionally we get our best ideas from our customers so I have raised your suggestion to our Development Team for consideration. Thank you!

Having a full overview of every day activities including tracking the technician's right through to the invoicing, all very simple to use yet very effective tool.

Nothing at all. We have gained so much since using this system and have insights and overviews of all aspects of our business now.

'Simple to use effective tool' - we couldnt have said it better! So happy to hear you are enjoying the many benefits of your system. Thanks for the review!

The scheduling is imperative to the day to day running of our business Being able to invoice straight after the works are complete is crucial to us as a small business Tracking our resources is perfect for scheduling future jobs

There are possibly too many features and so it can be tricky to know if we are maximising the use of the software

Thanks for the review Di - We are thrilled to hear how happy you are with your BigChange system. Check out our BigChange University modules if you want to explore other features....our RoadCrew Team would also be happy to advise. Thanks again. Team BigChange

Mobile app for the engineers to use tablets on site- improving the productivity and service to our clients - invoicing can be done instantly once the job is closed on the tablet Our accounts team can sync the system to Sage and now run a more slick operation Invoicing, raising jobs, quotations are all easy function to use. Alerts function is really handy too!

Setting up some of the templates can be a little tricky until you get to understand the format it is set out in, but Roadcrew are always on hand to assist with queries and are always helpful to find ways to achieve a solution. The system can do so much more that what we have been used to with our old package that a 1 day training session to cover this at the start was a little over whelming, maybe this could be broken into a couple of sessions.

Welcome to BigChange Cherie it's GREAT to hear you are still discovering the benefits of your new system. We have lots of information on our Help Center but if you need us you already know where to find our RoadCrew team - here for you 24/7! Thanks for the review!

The ability to pull out reports, particularly when linked to the 'notes' for customers. This has proved to be very useful to the business, enabling us to send out targeted marketing information.

We haven't so far been able to link it to our SAGE package. It would be really useful to be able to link the stock used by our engineers when out in the field, directly to our stock movements on SAGE. This may be possible, but we haven't yet been able to work it out if it is.

Fast, reliable and full package solution in one place. Implementation team are amazing! Top level service overall.

Can't fault it and the R&D team at BigChange are working everyday to help us to improve and implement new features.

The Back office system is really easy to use and new starters find it easy to pick up when learning the systems we have in place. The CRM is a lifesaver when looking back on previous jobs and installs.

When new updates are released the system seems to meltdown for a few moments, as we use the software all day every day that can be a bit annoying, however, it doesn't happen with every update only some so it is bearable.

Thank you for your review, Shannon. It sounds like you enjoy using our product and we hope that continues into the future!!! BigChange

Easy to access from anywhere, can send reports and invoices as soon as a job is complete and with the tracking system can give accurate times for jobs being attended.

Sometimes if searching for something in particular you need to be very specific on what you are looking for and have the right gaps in words or it will not find it . Also the only thing that would make things even easier is if i could also do the rest of my accounts on this system as then i wouldn't need to export my invoices to another system.

It significantly changed the way we operated and brought efficiency.

The tracker systems for the vehicles was something we thought we needed as part of the package, however on reflection we wouldn’t have signed up for the subscription until just using the software first. We no longer have the need for the trackers but unfortunately still have to pay for the subscriptions every month for the rest of the term. Big change agreed to offer our sub-contractor job cards FOC to help with this,.

Thank you for taking your time to share your experience, we are thrilled to know you are benefitting from your system and you think we are amazing! Team BigChange

As a medium size company looking to change to a cloud based system we have tried bigchange extensively and found the following , positives 1. the scheduling of works is great , easy and well thought out 2. job cards with thumbs up or down is a good concept 3. road crew ( tech help) are quick to answer the phone and help where they can .

Negatives 1. Compared to our current system the back office Reporting is very underpowered . 2. Job cards have to have a Job type assigned to them this means in our case 600 job type! which became unusable. 3. If you do not set up everything exactly as you need it at the beginning of using Bigchange if is incredibly tedious to change things later on. 4. Financials within Bigchange are poorly handled...

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Very functional and ideal for a service business.

Not very flexible in some areas, such as modifying screen reports (only one custom field available) and manipulating crystal reports. Also no integrated accounting package

Thank you so much for leaving a review it is much appreciated and we are delighted to hear that you find JobWatch such a great product for the Service Industry. As we are committed to continual improvement and to ensuring you get the most out of your software, all your feedback has been shared with our R & D Team. I am happy to confirm that we do integrate with SAGE 50 and will have an integration with Xero released very soon. Please let us know if you would like to discuss this functionality further. Thanks again!

Engineer live updates on jobs. Easier then previous system. "Yeah it's alright" Hollie 2020

At present there is no cost facility so tracking invoices and assigning them to jobs is a bit of a fudge. Designing your own templates using the code translator is a bit basic and unless you know exactly what you are doing. The email sending goes to everyone's junk mailboxes including our own. this is causing problems. Not very easy to find individual jobs. Unable to easily view individual web user jobs.

Thank you for your review, so happy to hear that you benefiting from your new system. We are going to give you a call as we are confident that we can assist with some of the items you have raised. Thanks again.

Job Watch has allowed us to merge several different software programme functions in to one. As we grow the business we will be able to maintain the current number of office staff, making us streamlined and competitive. It is quite literally the vision I had for the business.

That I didn't have the brains to come up with it.

Dear David - thank you for taking the time to leave such a glowing review. You mentioned that BigChange has allowed you to "merge several different systems into one" and that is exactly what we set out to do. It's fantastic that we are helping you to realise your business vision - and we will continue to do just that to support your business growth and success! :-)

I like how easy it is to see the vehicles on the map, the icons are perfect.

Sometimes when using the 'show journey' option if I am trying to distinguish a time that a vehicle was first in a specific place it can be difficult to determine the time on the map if he has been and left that place more than once within the day as there are several blue arrows etc.

Thank you for taking your time to complete a review for us Melisa - we are so pleased to hear that you find your JobWatch system simple to use and provides you with all the information you need. Thank you also for your time on our earlier call, I am glad we have been able to show you how to view individual journeys with ease.

There was some tweaks that needed to be made in how we use the system to fit our company's current setup but manages to encapsulate our needs in a easy to manage way and includes a few other important area's within it too, such as vehicle management and providing updates to our customers. Most of the areas are also quite customizable meaning we change things as and when we want to suit our needs.

We had some issue with the remote software for resources working on certain devices.

Many thanks for your details review, we have shared your wonderful feedback for our amazing RoadCrew Team with them. Much appreciated!

Big change makes it easy to take photos and tag to job sheets time and date stamping. Allows for pictures of damage or problems prior to carrying out any work. All job sheets are easy to email to customers. Also covers health and safety issues especially with Covid at the moment.

Nothing works well easy to use carry on

Thank you for your review, it is great to hear that you find our system so easy to use and that you are taking full advantage of our tools for Health and Safety. We will let the Customer Service team know how happy you are with their service - thanks again.

Initially, we required a vehicle tracking software to replace Road Angel. Big Change was the obvious choice as the price was competitive and came with a host of additional features such as job planning. Excellent customer service, which I know is vital in a software company. I really, really like the new university training platform as you can never know enough.

I will be honest, there is nothing I dislike about the software or the user experience.

I like the system as I can log all the information - dates, certificates, invoices for the Transport. I can schedule the PMI's so that they do not get missed. I like the fact that it sends you reminder if training or vehicle information is near expiry.

Adding absences is time consuming as you need to do each one daily.

Thank you for taking the time to review the BigChange system. Nothing matters more than the real-life stories and experiences of customers like yourself whose teams rely on the system daily to manage their business. Its great to hear the positive impact the system has had on both your Transport and Training Operations. Additionally, we have good news to share as absences do not need to be added by day so we will give you a call to discuss the process to save you even more time. Thank you again for the positive feedback.

Fast process easy to use All the information is in one place

I have used the system for over 12 months I can’t find a fault yet.

We really appreciate your great review, and big thank you for the kind words about our BigChange Team. I will pass on your appreciation to our colleague you gave a special mention. It's so satisfying to hear great success stories like these from our customers. Thank you once again for taking the time to leave a review.

Value for money, willingness to develop new ideas and features in partnership with users.

Inability to work off line, we have suffered a few server issues with BigChange themselves and when the system goes down we loose access to ALL information and date, pitfall of using a system with such reliance in so many areas of the business

Massive thanks David for all the positive feedback, it is much appreciated. We hope to continue aiding the way in which you work moving forwards. BigChange

It is very effective of timings of when jobs have been done and is very easy to create new jobs and allocated on to drivers.

It can have its moments on being a little slow however this is usually when they are doing an update on the software which they warn you of anyway

Thank you for your kind words and feedback on our RoadCrew Customer Service, we will be sure to pass this along to the team. We are thrilled to know that JobWatch is a huge help to your processes. Thanks again!

It does just what i need it to do saving time and money

All good o the customer service side however sales side seem only wanted to get the sales and move on.

So great to hear that your JobWatch system is doing exactly what we designed it to do save our customers time and money from quoting and securing an order through to invoice processing. Regarding the overall sales experience, I just want to make you aware that you always have 24/7 access to our RoadCrew customer service team. Please tap into this team when you need them; it's all part of your BigChange package.

Customer service / support provided, always helpful.

Some aspects of CRM not as functionally developed as would like it to be

Thank you for taking the time to complete a review of your JobWatch system, we are thrilled to hear your appreciation of our Customer Service. We constantly strive to be as forward thinking and innovative as possible supporting your company growth by introducing efficiencies in key areas. Over the next 12 months we have an exciting programme of work to add additional functionality to key areas of the system including enhancements to CRM, we look forward to sharing these with you. Thanks again

Complete integration of the company's files, from making and sending quotations right through to the final job reports and invoicing our customers, has saved a lot of time for the company. Especially with templates removing the need to make similar documents over and over again, time wasted in the office is a thing of the past.

Some aspects of the software can be hard to find, but it only takes a short while to work it out and the Road Support crew are always useful if you have any queries regarding the software.

Thank you, Lewys, for taking the time to review BigChange. I'm glad to hear that we were able to make your experience with us a positive one. We are very passionate about the work we do... BigChange