BigChange Reviews

Pros
The facility to invoice live and make cash flow through the business improve.

Cons
The schedule does not have dynamic scheduling

Rating breakdown

Likelihood to recommend: 9/10

Pros
Job Watch is a very modular product and very straight forward to tailor to an individual business. Implementing this software had an immediate impact on the speed at which field service jobs were detailed and billed to the client. Cash flow was positively effected due to itemised billing, client sign off of work completed and job reports tied to invoices. Job watch manages all of the processes concerning my company's field service activity, from the tracking of engineers to the delivery of an accurate invoice with the added bonus of reducing time and costs associated with service administration.

Cons
The contracts section of the software is difficult to tailor to our business and engineers on site do not have visibility of the contract levels that are set so they cannot see what works are covered by any agreement.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The ability to tailor a bespoke software system that works for your team and your customers. A we continue to systemise our business, Big Change are at the heart of this. Automation, photographic job reports, workflows which drive consistency and track your engineer function.

Cons
The system sometimes doesn't flow very easily at times, many clicks to get from A to B at times.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The software is packed with features which help our day to day function. having vehicle tracking, shedulling, planning and electronic job cards/delivery notes, sales leads and CRM tools all in one place. Instant job status through the schedule tab means we can e the status of each job and each resource.

Cons
Very data heavy, lots of initial input and adding information

Rating breakdown

Likelihood to recommend: 10/10

Pros
Customer Service Price vs Functionality Adaptability of the software Frequency of updates Big Changes acceptance of users ideas to enhance the software and implement ideas

Cons
Being cloud based can be a challenge sometimes.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Web based, no local or network installation required. Clean, easy to use UI. Excellent customer support. Good, regular roll out of new features. Excellent communication between back office and filed engineers. Ability to create custom job card and financial templates. Ability to create custom worksheets with questions applicable to a specific industry.

Cons
The software can feel prescribed and my require a in house procedure change to fit the software. A wider range of built in reports, with more user selectable parameters. Stock handling side of the software would benefit from an update. Some areas of the mobile companion app could be more user friendly.

Rating breakdown

Likelihood to recommend: 8/10

Pros
It is very easy to use and can be adapted to suit the business' individual needs. BigChange are constantly updating and adding new features. The support team is friendly, helpful and knowledgeable and always answer the phone and emails.

Cons
There's nothing I don't like about the software

Rating breakdown

Likelihood to recommend: 10/10

Pros
There are no limits with the software, literally everything can be manipulated to suit your own company's needs.

Cons
Implementing at the start can be a big task if you have thousands of sites, but do it right with the support of road crew and it will be totally worth it.

Rating breakdown

Likelihood to recommend: 10/10

Pros
how versatile it is. you can log jobs, track engineers, create sales opportunities/quotes, add expenses and use timesheets. All this can be done in one system.

Cons
Some features are quite admin heavy such as customer specific rates and discounts.

Rating breakdown

Likelihood to recommend: 7/10

Pros
Somewhat adaptable, The ability to see the work finished and ready to invoice asap

Cons
Support, especially with API, you have to wait for a developer to look over the issue. Our IT also bemoans that the API changes without warning

Rating breakdown

Likelihood to recommend: 7/10

Pros
It was a one stop shop that catered for all our business needs.

Cons
To date I haven't had any cons, Big Change are always updating and improving their services

Rating breakdown

Likelihood to recommend: 10/10

Pros
The software is designed in such a way that it can easily be user bespoke to your business needs, allowing it to be used across many business sectors. It removes the need for paperwork, you can go completely digital, with your customers receiving there digital paperwork immediately after the job has been completed straight into their inbox. Automatic notifications are excellent for keeping your customer up to date with the jobs progress.

Cons
The software was originally for logistics and therefore some of the front end is wording logistics bias. ie engineers are drivers!

Rating breakdown

Likelihood to recommend: 10/10

Pros
The software is simple to use and efficient with regards to reporting and emailing require data depending upon our requirements

Cons
There are no cons with the software - easily accessible from any device with internet connection.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The ability to pull out reports, particularly when linked to the 'notes' for customers. This has proved to be very useful to the business, enabling us to send out targeted marketing information.

Cons
We haven't so far been able to link it to our SAGE package. It would be really useful to be able to link the stock used by our engineers when out in the field, directly to our stock movements on SAGE. This may be possible, but we haven't yet been able to work it out if it is.

Rating breakdown

Likelihood to recommend: 8/10

Pros
Very functional and ideal for a service business.

Cons
Not very flexible in some areas, such as modifying screen reports (only one custom field available) and manipulating crystal reports. Also no integrated accounting package

Rating breakdown

Likelihood to recommend: 8/10

Pros
Job Watch has allowed us to merge several different software programme functions in to one. As we grow the business we will be able to maintain the current number of office staff, making us streamlined and competitive. It is quite literally the vision I had for the business.

Cons
That I didn't have the brains to come up with it.

Rating breakdown

Likelihood to recommend: 10/10

Pros
What we liked most was the way the CRM linked with the tracking so that we had more viability of job progress. we have several disciplines that we cover and all the problems we have encountered with our old systems Job Watch has overcome and is very easy to use.

Cons
We have not found a negative yet, everything we throw at Job watch there seems to be an answer.

Rating breakdown

Likelihood to recommend: 9/10

Pros
The amount of information you can store within this software is great you can access all your important info and it is all easily accessible in one place Efficiency Friendly Road Crew Customer Services Job History Map/Tracker

Cons
Waiting times for resolving issues with customer services relayed 2 weeks System error causing slow use or none use of the software occur too often System seems unpredictable when booking in jobs at times it deletes information that we have typed in and refreshes the job as blank

Rating breakdown

Likelihood to recommend: 10/10

Pros
It is very effective of timings of when jobs have been done and is very easy to create new jobs and allocated on to drivers.

Cons
It can have its moments on being a little slow however this is usually when they are doing an update on the software which they warn you of anyway

Rating breakdown

Likelihood to recommend: 10/10

Pros
The integration of tracking and job management has allowed us to streamline our busy call out service.

Cons
Occasionally, the "one size fits all" package doesn't relate exactly to our specific operation.

Rating breakdown

Likelihood to recommend: 8/10

Pros
Much easier to plan work and its all in 1 place

Cons
Vehicle trackers are slow and a bit clunky. Not as easy to modify as your told and then everything is charged extra for changes.

Rating breakdown

Likelihood to recommend: 6/10

Pros
The ease of use and amount of features and possibilities.

Cons
Getting to learn it but I suppose that would be the same with any software.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Simple to use interface, reporting (although we do not use the system to its full potential), access to historical data

Cons
As far as the software is concerned, we have no issues

Rating breakdown

Likelihood to recommend: 8/10

Pros
It is easy to use, help is always available, Instant communication of work completed has enabled us to get prices for repair accross to our customers quickly

Cons
Would like to see customer assets separate from stock

Rating breakdown

Likelihood to recommend: 8/10

Pros
We liked the promises that were made when we purchased JobWatch. It sounded perfect for us.

Cons
It doesn't work in the way we were promised. Recurring the jobs doesn't work for anything not done on a set day, the invoicing only seems to work if you have a price list, which we don't. The worksheets that govern which RAMS the operatives will see when starting the job keep disappearing and, despite repeatedly reporting this issue, the problem persists. This was supposed to replace our manual system of CRM but we are having to use our old manual system to check that JobWatch is as it should be. Purchasing this product has meant that we are spending nearly twice as long processing jobs and invoices.

Rating breakdown

Likelihood to recommend: 0/10