Bigfoot CMMS Features

Bigfoot CMMS

Cloud maintenance management solution

4.0/5 (67 reviews)

Bigfoot CMMS Feature Summary

  • Activity dashboard
  • API
  • Audit trail/log tracking
  • Automated scheduling
  • Planning calendar
  • Cost tracking and repair history
  • Advanced custom fields
  • Native report designer
  • Data import wizard
  • Advanced e-mail template builder
  • Asset and equipment management
  • Automatic e-mail alerts
  • Built-in reporting and analytics
  • Inventory control
  • Parts inventory
  • Predictive and preventive maintenance
  • Purchasing management
  • Requisition management
  • Service history tracking
  • Work orders and requests

Operations Management Feature Comparison

Most popular features of all Operations Management apps

API (537 other apps)
Activity Dashboard (423 other apps)
Activity Tracking (276 other apps)
Audit Trail (257 other apps)
Auditing (312 other apps)
Automatic Notifications (428 other apps)
Compliance Management (289 other apps)
Custom Fields (229 other apps)
Customizable Reporting (339 other apps)
Data Import/Export (313 other apps)
Document Storage (251 other apps)
Inventory Management (307 other apps)
Inventory Tracking (262 other apps)
Invoice Management (234 other apps)
Monitoring (237 other apps)
Real Time Data (285 other apps)
Real Time Reporting (239 other apps)
Reporting & Statistics (370 other apps)
Third Party Integration (303 other apps)
Workflow Management (310 other apps)

Competitor Feature Comparison

Mobile apps

iOS App


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Android App


11 reviews

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Bigfoot CMMS Feature Reviews

25 reviewers had the following to say about Bigfoot CMMS's features:

Lawrence Cage

Pricy but worth it

2016-10-14

Great for inventory and asset management

Pros

The inventory Reporting

Cons

None

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering Bigfoot CMMS

try it out!

Source: Software Advice
Helpful?   Yes   No
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Rick Rickman

Big Foot Survey 2009

2009-08-12

If money were no issue I would chose a more high powered product. However, for the cost it does a lot.

Pros

For the price a very good product. Very dynamic.

Cons

Now, it generates for the entire time frame of the database, then you enter the time frame you want and generate again. Inventory function when adding to work orders is messed up.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Smartware Group


Thank you for your review, Rick! Smartware Group has made tremendous strides with its Bigfoot solution since 2009, particularly with its major Bigfoot CMMS Enterprise release in 2014. We welcome you to re-evaluate Bigfoot's inventory, scheduling, and reporting functions - and always appreciate feedback for further enhancements. Cheers!

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Wayne Glass

Bigfoot and Plant Maintenance

2017-01-12

Many CMMS are cloud based, and many also work with mobile devices.

Pros

OSH Module and HIGH degree of configurability!

Cons

Repairable Material Items management needs more work.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Bigfoot CMMS

GREAT program and excellent service...keep it up!!!

Source: Capterra
Helpful?   Yes   No

Response from Smartware Group


Many thanks, Wayne! We appreciate your thorough assessment!

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Ron Guertin

Appeared to be a good package for the price.

2018-08-01

Preventative Maintenance tracking and auditing.

Pros

The price, functionality, support, and numerous upgrade options of the package met our immediate needs.

Cons

We didn't allow enough time and resources from all of our sites to input preventative maintenance information, parts, pricing and labor cost to see the major benefits from the software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
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Janet Mitrocsak

ALTUM review

2017-01-18

The import function has been most useful with third-party vendors.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Smartware Group


We appreciate your review, Janet!

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Sika Mooker

Great value...lives up to its name..BIG HELP

2016-10-14

It has allowed us to remain more focused on our daily activities as the software manages much of the things we had to do manually.

Pros

1. Inventory 2. Organization 3.

Cons

1. The interface 2. customer service

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
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Mike Scheirer

Seemingly Endless Features

2017-01-09

I will say that when I get stuck and can't navigate the program through the help feature, the customer service team is quick and eager to lend a hand.

Pros

It also helps control the parts inventory.

Cons

The speed of the software when navigating the pages is the biggest bottleneck in the flow of using the system. I also struggle navigating the pages, you must be exact on what numbers or titles you search for.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering Bigfoot CMMS

You need patience when waiting for pages to load. After learning how to use the software, it can be a great tool to help with daily activities.

Source: Capterra
Helpful?   Yes   No
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Paul Harrison

maintenance program

2017-01-12

Super program - my problem has been buy in from the maintenance dept. Not real successful, making usefulness of the program marginal at best.

Pros

ease of use

Cons

The PO function is not linked to inventory

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Smartware Group


Paul, many thanks for your review. We'd like to recommend contacting the Help Desk to help you optimize the integrated Bigfoot Purchasing and Inventory functions; feel free to call 866-858-7800 or e-mail support@bigfootcmms.com at any time.

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Daniel Gooden

Great solution for tracking service and repairs

2017-01-12

The integrated parts and inventory tracking has allowed us to view, in real time, what each job costs the company.

Pros

repair tracking

Cons

processing PO#S

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Smartware Group


Many thanks for your feedback, Daniel. We want to be sure you're able to maximize the full usage of Bigfoot Purchasing functionality, so we'd like to have your Account Manager reach out to you. If you'd prefer to speak directly with your AM, feel free to do so or e-mail sales@bigfootcmms.com.

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Randy Reutzel

Great product for the money. Does everything the others do for less $Great for projects

2017-01-06

We now track and measure many metrics for maintenance while also using to define project scope and budgets.

Pros

Easy to use.

Cons

Sometimes the reports don't quite give us what we need.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Smartware Group


Many thanks for your review, Randy! Many Bigfoot reports can be configured to meet your individual needs, and we'd love to show you how. Please contact the Smartware Group Help Desk for more information about the configuration process at 866-858-7800 or support@bigfootcmms.com. Cheers!

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Carol O'Hara

Bigfoot Review

2017-01-06

I think overall this is a good product although sometimes it is not particularly intuitive and the reporting features seem limited.

Pros

That we are able to track PMs and update the information about each piece of equipment fairly easily.

Cons

Limited reporting ability and not intuitive for new users.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Smartware Group


Carol, many thanks for your feedback. We are appreciative of your concerns, and would like to discuss the Bigfoot reporting and training options available to you and your team. Please expect contact from your Account Manager in the near future; otherwise, you may always get in touch by e-mailing sales@bigfootcmms.com.

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Jack Kusinski

Bigfoot CMMS Review

2017-01-06

Very powerful software that can adapt and handle a large variety of needs. On the other hand, this robust functionality can make setup and operation very complex.

Pros

Many fields to track a large amount of data

Cons

The software can be slow switching from one page to another. Can't find a way to review closed or completed PMs or Work Orders.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Smartware Group


Jack, we are most appreciative of your review. We welcome you to contact the Smartware Group Help Desk to address performance optimization tips, as well as to assist you with your closed/completed PMs and Work Orders review process. Feel free to call 866-858-7800 or e-mail support@bigfootcmms.com at any time.

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Bryan Pisciotto

Our Bigfoot Journey

2017-01-12

The only issue I see with the platform is the lack of a graphical dashboard reporting interface to convert the reporting data contained within Bigfoot into a presentable format for the non-technical observer.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Smartware Group


Bryan, we appreciate your review of Bigfoot CMMS! We want to be sure that you're able to maximize every aspect of Bigfoot CMMS - particularly reports and Dashboard KPIs, so we recommend contacting the Help Desk at 866-858-7800 or support@bigfootcmms.com for assistance.

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Brian Swindoll

Good program!

2017-01-18

From working with inventory to preventative and reactive maintenance, the program is great!

Pros

Web access, mobile app, very robust

Cons

can be slow at times, mobile app is still relatively new, but improvements are being made almost daily.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Smartware Group


Brian, we appreciate your comments. We welcome you to reach out to the Help Desk for performance optimization tips at any time by calling 866-858-7800 ext. 3 or e-mailing support@bigfootcmms.

Read more
Ron Guertin

Bigfoot Software Review Update

2017-01-12

We intend to track total cost of ownership by utilizing WR (work request) tabs, cost of parts, ROP (reorder points), ROQ, (reorder quantities), labor hours and cost, total cost of parts in inventory, etc.

Pros

Functionality

Cons

None at this time

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

8/10

Recommendations to others considering Bigfoot CMMS

I'll have more feedback as we become more familiar with the software.

Source: Capterra
Helpful?   Yes   No
Read more
John Yost

Goose Creek Correctional Center Bigfoot CMMS

2015-02-26

Pros

I tool almost no time to learn the basics of work order generation and tracking.

Cons

I have no real dislikes.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

9/10

Recommendations to others considering Bigfoot CMMS

I recommend using all the online training aids and webinars.

Source: Software Advice
Helpful?   Yes   No
Read more
Francisco Carrillo

Best CMMS Software!

2017-01-06

I have used Bigfoot CMMS for a little over 9 years and it is one of the most comprehensive programs I have used. I have experience in others but Bigfoot is the most user friendly and well rounded of them all. The support is outstanding and this is one platform where they actually take input from users and implement them in the following releases.

Pros

Web Based, comprehensive of all aspects for asset management. The support is excellent.

Cons

Look for the possible future release of concurrent user licences.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Bigfoot CMMS

You can't go wrong and will not be dissappointed with it.

Source: Capterra
Helpful?   Yes   No

Response from Smartware Group


Thank you, Francisco! We appreciate your feedback!

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sherie fryxell

Spring Creek Correctional Center

2017-01-09

We have not had time to use the system fully, but what we have used is very helpful and we feel that it is a product that will benefit us.

Pros

Tracking repeated work orders, knowing that work orders can not be just tossed in the trash as they could with just a paper trail.

Cons

Slow

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering Bigfoot CMMS

none

Source: Capterra
Helpful?   Yes   No
Read more
Nick Philbrick

BigFoot CMMS add's value and efficiency to your business

2017-01-12

We have been using Bigfoot CMMS for our Facilities and Biomedical Equipment Department for several years and it has added a tremendous amount of efficiency to our daily workflow. We began using this software as an internal feature for our local practices and we have expanded nationwide and it has adapted very well for our needs!

Pros

Work Order Placement. Database searching.

Cons

Does not have a billing or invoicing feature, that would make it complete!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Smartware Group


Appreciate your feedback, Nick, and always welcome development suggestions by e-mailing support@bigfootcmms.com or calling the Help Desk at 866-858-7800.

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Ron Guertin

Bigfoot Initial Review

2017-01-06

We have been using Bigfoot for several years and since we need more functionality, tracking, cost analysis, mean time between failure, mean time to repair, mean time to assist, spare parts reorder point, reorder quantity, total cost and inventory of parts, total cost of ownership, we decided to purchase Bigfoot Enterprise Plus.

Pros

It's capabilities

Cons

I haven't spent enough time with Bigfoot Enterprise Plus to comment.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering Bigfoot CMMS

Not at this time, I'm sure going forward I'll be able to provide more feedback.

Source: Capterra
Helpful?   Yes   No
Read more
Jeff Ek

Mobile App

2017-01-09

The mobile app needs some upgrades!

Pros

Software package is great, import features can be a bit tricky.

Cons

The mobile app is seriously lacking.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Smartware Group


Jeff, your review is much appreciated. The Smartware Group development team is looking into your request currently. Please don't hesitate to contact the Help Desk at 866-858-7800 or support@bigfootcmms.com regarding any other concerns. Cheers!

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Mike Daws

The best thing we DID in 2016

2017-01-06

since purchasing Bigfoot in 2016 my preventative maintenance has had huge impact on downtime in our facilities, we can now see problematic areas and equipment by running reports based on parts used. the ability to track parts and their costs on repairs has opened our eyes and helped guide us on purchasing new equipment. my team and I are excited about what we will accomplish in 2017 with Bigfoot, you can not ask for a better program than this.

Pros

that it is not on my server at work the fact that it is cloud based

Cons

at this time I honestly do not have any complaints about bigfoot

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Bigfoot CMMS

none

Source: Capterra
Helpful?   Yes   No

Response from Smartware Group


We're thrilled to hear of your satisfaction, Mike! Cheers!

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Kyle Saunders

Great CMMS For Any Experience Levels

2017-01-18

One of the best programs to get a maintenance department under control and easily find and create work orders. The inventory side is just perfect for ease of access for even the least of the computer savvy.

Pros

-easy to use -convenient -simple UI

Cons

-sometimes get strange errors when saving

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering Bigfoot CMMS

Remove minimum storage capacity for documents and images. Make the Android app usable by anyone that pays for Bigfoot not based on tiered users.

Source: Capterra
Helpful?   Yes   No

Response from Smartware Group


Kyle, your comments are much appreciated. Please don't hesitate to reach out to the Help Desk regarding any issues you may experience while saving at 866-858-7800 ext. 3 or support@bigfootcmms.com. Thank you for your review!

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Neil Harder

Port Austin Water and Wastewater System Bigfoot Use

2017-01-16

In managing our budget, tracking inventory of materials and including special instructions for specific equipment is helpful.

Pros

Appears excellent for municipalities that have multiple crews performing maintenance at a variety of locations at same time.

Cons

A bit overwhelming and large for small systems with small crew sizes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Smartware Group


Your review is appreciated, Neil. The Smartware Group Consulting team works diligently to ensure the powerful functionality of Bigfoot CMMS is configured in any easy-to-use, intuitive fashion to specifically suit your team's needs; feel free to contact the team at consulting@bigfootcmms.com with any requests for assistance.

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Arthur Paganessi

bigfoot great value for a growing company

2017-01-06

We are a small company ( 20 EE's) but find that we can keep track of all our equipment, repairs, maintenance reminders and inventory with minimal effort. we have no problems meeting the record keeping necessary for ISO 9000 with bigfoot.

Pros

eas of use

Cons

much more than a small business like us needs but we enjoy having the additional features available just in case

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Smartware Group


Arthur, thank you for your review! We're honored to serve your growing organizational needs.

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