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Bindo POS vs Revel Systems Comparison

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Overview

Bindo is a cloud-based iPad POS solution which facilitates online shopping for the end consumer through the Bindo Marketplace, with features for multi-store management, purchase orders, time clock, credit card processing, API integration, analytics & reports, inventory management, & more

Category Leaders

Revel iPad point-of-sale system for restaurants, bars, retail, quick service restaurants, and enterprises. We help you achieve your dreams!

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

79

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

3.8

148

5

4

3

2

1

50

52

31

5

10

  • Value for money
  • Ease of use
  • Features
  • Customer support
81%
would recommend this app

3.7

328

5

4

3

2

1

143

73

33

23

56

  • Value for money
  • Ease of use
  • Features
  • Customer support
74%
would recommend this app

Pros

The receipt layout is great with the barcode at the top, it makes it easy to pull up sales quickly. The software has really helped to better manage our inventory.
The Support form bindo has been excellent also. I love how easy the software is to use for things like keeping track of my sales and inventory.
The ability to create loyalty programs is great. The ability to track users and integrate with other software.

Pros

Overall they have a nice POS interface and it is pretty stable. Their pricing is also pretty good for the base system.
The bets thing about Revel apart from the easy to use interface is the support team - I have been super impressed with the help I have received in setting up my new POS Revel system.
Was a great price and it integrated seamlessly with my QuickBooks Online software.

Cons

Other times, we ask questions and just don't ever get an answer. They will just stop responding... its frustrating and unprofessional.
Software is buggy and it becomes frustrating when you have re-do your work again and again,also their customer service weak.
Initially, I got a lot of bad information about what I was buying. Even to this day, there are features on the software that make no sense to me or need to be implemented.

Cons

Then they're arrogant as hell about it. Don't even get me started on how painful, slow and counter-intuitive the backend is.
Terminals went out of sync with each other and caused major problems with ordering and reports, affected customer service. Every time Apple does an update the system does not work (2-3 times a year).
Terrible Company and even worst with the way they conduct their selves. Their sales reps are liars and only care about making the initial sale.
  • Vendor responds to reviews
  • Last review2 years ago
  • Vendor responds to reviews
  • Last review12 days ago

Key features

  • Total features54
  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Barcode/Ticket Scanning
  • Billing & Invoicing
  • CRM
  • Cash Management
  • Commission Management
  • Cost Tracking
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customizable Reports
  • Data Synchronization
  • Delivery Management
  • Demand Forecasting
  • Discount Management
  • Electronic Payments
  • Electronic Signature
  • Email Marketing
  • Employee Management
  • For Liquor Stores
  • For Retail
  • Forecasting
  • Gift Card Management
  • Inventory Auditing
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Tracking
  • Invoice Management
  • Layaway Management
  • Loyalty Program
  • Mail Order
  • Manufacturing Inventory Management
  • Mobile Access
  • Multi-Channel Management
  • Multi-Location
  • Online Ordering
  • Online Payments
  • Order Management
  • Ordering Automation
  • PCI Compliance
  • Payment Processing
  • Point of Sale (POS)
  • Pricing Management
  • Product Catalog
  • Product Identification
  • Purchase Order Management
  • Real-Time Analytics
  • Real-Time Reporting
  • Real-Time Updates
  • Receipt Management
  • Reorder Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Restaurant POS
  • Retail Inventory Management
  • Retail Management
  • Retail POS
  • Returns Management
  • Returns Tracking
  • SSL Security
  • Sales Order Management
  • Sales Reports
  • Sales Trend Analysis
  • Search/Filter
  • Secure Data Storage
  • Separate Checks
  • Shipping Management
  • Split Checks
  • Status Tracking
  • Stock Management
  • Supplier Management
  • Table Management
  • Tips Management
  • Touch Screen
  • Transaction Monitoring
  • User Management
  • Warehouse Management
  • eCommerce Management
  • Total features58
  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Barcode/Ticket Scanning
  • Billing & Invoicing
  • CRM
  • Cash Management
  • Commission Management
  • Cost Tracking
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customizable Reports
  • Data Synchronization
  • Delivery Management
  • Demand Forecasting
  • Discount Management
  • Electronic Payments
  • Electronic Signature
  • Email Marketing
  • Employee Management
  • For Liquor Stores
  • For Retail
  • Forecasting
  • Gift Card Management
  • Inventory Auditing
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Tracking
  • Invoice Management
  • Layaway Management
  • Loyalty Program
  • Mail Order
  • Manufacturing Inventory Management
  • Mobile Access
  • Multi-Channel Management
  • Multi-Location
  • Online Ordering
  • Online Payments
  • Order Management
  • Ordering Automation
  • PCI Compliance
  • Payment Processing
  • Point of Sale (POS)
  • Pricing Management
  • Product Catalog
  • Product Identification
  • Purchase Order Management
  • Real-Time Analytics
  • Real-Time Reporting
  • Real-Time Updates
  • Receipt Management
  • Reorder Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Restaurant POS
  • Retail Inventory Management
  • Retail Management
  • Retail POS
  • Returns Management
  • Returns Tracking
  • SSL Security
  • Sales Order Management
  • Sales Reports
  • Sales Trend Analysis
  • Search/Filter
  • Secure Data Storage
  • Separate Checks
  • Shipping Management
  • Split Checks
  • Status Tracking
  • Stock Management
  • Supplier Management
  • Table Management
  • Tips Management
  • Touch Screen
  • Transaction Monitoring
  • User Management
  • Warehouse Management
  • eCommerce Management

Integrations

  • Total integrations5
  • Dropbox Business
  • Gmail
  • Google Calendar
  • Google Drive
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Power BI
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations33
  • Dropbox Business
  • Gmail
  • Google Calendar
  • Google Drive
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Power BI
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

Alternatives

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User reviews that mention these apps

SA
AvatarImg

Sonam A.

Retail, 501-1,000 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Bindo POS logo

Bindo POS

A very easy to use POS

Reviewed 6 years ago
Pros

It is very useful and great POS for small businesses. It is very easy to handle and easy to use POS.

Cons

Little expensive in comparison to other POS systems. Useful only for small businesses. Should add more features for large firms.

ES
AvatarImg

Erin S.

Retail, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Bindo POS logo

Bindo POS

Bindo review

Reviewed 8 years ago

After switching POS systems five times in 4 years, bindo has been the best for ease of use and product management.

Pros

Easy to navigate.

Cons

No always easy to find/search past sales.

AvatarImg

Verified reviewer

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Bindo POS logo

Bindo POS

it's been a learning process, but they've been great with adding features and fixing issues.

Reviewed 6 years ago

moving all of our systems to an iPad. better for when the store is busy and we need multiple users signed in.

Pros

the customer support for any issues is great. if there is an idea that we have, they are great at making it happen.

Cons

certain things take a work around making the overall process take longer than it should. it seems like in the long run we will work those things out.

DC
AvatarImg

Douglas C.

Museums and Institutions, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Bindo POS logo

Bindo POS

Great product for our small store

Reviewed 8 years ago

The Bindo POS program and system has been a great find for our store. It allows us to do many things that weren't possible with standard cash registers or would have cost too much with many other POS systems or software. On top of that, the customer service has always been top-notch, with quick replies to any questions we might have.

Pros

Ease of use, options for product creation, and many options for pricing, discounts, and other options needed for ease of use by the register workers.

Cons

Loss of some function when WiFi goes down.

LV
AvatarImg

Lisa V.

Apparel & Fashion, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Bindo POS logo

Bindo POS

One of the best wireless POS systems offered

Reviewed 8 years ago

Bindo has been my retail clothing shop's POS program for two years now. It's very easy to learn and to use (I've checked other mobiles out and had used hard-drive systems for 15 years prior. Does it have its glitches? Sure, what wireless program doesn't. Nonetheless, I've never lost data, it's mobile and full info can be accessed from various devices; customers are impressed with the technology (ha, which makes me look really with it); and Bindo support is quick to answer questions.

Pros

Easy access to inventory and sales data, off-site mobility, report and functionality updates, matrix ability inventory, easy interface with printers, scanners, credit card processors, etc. Free hardware offered with a 3-year contract, and flexible financing available.

Cons

There's a limited number of printers (both receipt and labels) that that can interface, and updates can cause some hardware issues. Nothing that's a deal-breaker, though. Many many reports are available but could use more that are specifically toward a clothing retailer, such as matrix bundling in sales reports. Hopefully, that's one of the constant updates.

JJ
AvatarImg

Jay J.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Bindo POS logo

Bindo POS

Great POS System For Liquor Store

Reviewed 9 years ago

Pros - the inventory updating and management process is very easy to use with the barcode scanning system - I like that it automatically captures my customers' information when they make a purchase - sometimes we do outdoors events, trade shows, beer expos, etc, so being able to bring our iPad with us and use it as a register is very useful Cons - I wish this could also be used for Android devices, but we're pretty happy with using our iPad so far We use Bindo for two of our liquor stores since Bindo was one of the few POS systems we looked at that supported multiple locations or stores. Though we ultimately ended up deciding between two other companies, the Bindo rep made us a great offer which we accepted.

Pros

No pros were added to this review

Cons

No cons were added to this review

KW
AvatarImg

Kevin W.

Retail, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

Share this review:

Bindo POS logo

Bindo POS

Bindo - Looks great but lacks in back-end necessities.

Reviewed 8 years ago

The Bindo POS, like many other cloud-based POS systems, is equipped with the basics. Inventory management, time-clock, multiple store capabilities, and inventory transfers. To add to that list, they also have an incorporated CRM. Unfortunately, our experience with Bindo POS was not the best. If you're in any way serious about running a business, Bindo POS does not supply the data necessary to make informed decisions on reordering and managing inventory. Their interface is beautiful and very easy to use, however you're limited once you hit the desktop. Bindo POS is optimized for tablet use. Simple functions like exporting reports and managing inventory are not easily done on a desktop. We also encountered many errors in inventory tracking, which is a NIGHTMARE. Transfers, Purchase Orders, and Sales sometimes did not log or disappeared. We purchased an iPad just to use in the office. Bindo POS has the framework and design to be one of the best retail POS software programs around.

Pros

- UX - Ease of Use (Tablet Only)

Cons

- Not Desktop Friendly - Support (Seems like they're contracted and don't actually work for Bindo POS) - Inadequate Reporting - Bare-Essentials CRM - Iffy Inventory Management (Buggy and not always reliable)

AvatarImg

Verified reviewer

Apparel & Fashion, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Bindo POS logo

Bindo POS

Great System with some Bad Updates with No Time Frame to be Resolved

Reviewed 6 years ago
Pros

The layout for processing sales and invoices is great and easy. We do not have a very tech-savvy staff and they were able to quickly learn the software, even with its various updates and changes. The receipt layout is great with the barcode at the top, it makes it easy to pull up sales quickly. The software has really helped to better manage our inventory. I love the ability to affiliate specific customers to inventory items so we can track trends. The integration with Mail chimp is awesome as we are able to send mass emails to our customers to let them know about various events in the store. The matrix feature for the inventory is great as well. I love the all of the reports and the inventory management. The customer service team is very efficient if there is an issue and are always friendly and readily available.

Cons

I researched several POS systems before we chose Bindo, I thought Bindo had all of the features we needed for our small business and more. After several years of using Bindo a couple of updates were launched some were great and others were not beneficial to us. The updates often times took away features that we had liked. When I had called to investigate if this was something that was going to be corrected, there was never a time frame for when it was going to get resolved. The customer service team is always very helpful, nice and assured me that the developers were working on it. I know that no system will be perfect for everyone and with technology there are always issues but certain features just got worse and the software has gotten harder for my sales staff to use. My sales staff are not the most tech-savvy and prior to the updates they were excited and embraced the software and after a couple of bad updates they are not eager to use it. I am getting a lot of complaints by them about certain issues that I have to keep assuring them that the developers are working on. Simple features like the ability to print a quote on the receipt printer or changing the associate on a sale after it is paid or showing the balance owed by the customer on a partially paid invoice are not possible. Our lease is ending in November and I am sad to say that we will probably be leaving the Bindo Family. I still love Bindo and hope that some things change before we need to make a decision.

RD
AvatarImg

Roshan D.

Retail, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Revel Systems logo

Revel Systems

Unmitigated Disaster

Reviewed 5 years ago
Pros

Nothing. There is nothing redeeming about this POS system and I have personally used over 20 POS systems over the last 12 years.

Cons

The code is deeply bugged. We have worked with the most senior professionals at Revel including the officials and others in Tier 3 tech support only to realize by admission to them that the system has several critical failure points that will result in financial loss if you are an advanced user. Be EXTREMELY careful using this POS it is underdeveloped and has costed us hundreds of thousands of dollars in losses over the last two years (contract period we were unable to terminate).

JC
AvatarImg

Jose C.

Supermarkets, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Revel Systems logo

Revel Systems

Minimalist and Affordable POS System!

Reviewed 6 years ago

Nice POS system for the money paid.

Pros

We love the fact that technical support is available 24/7 and they are always willing to find a solution to your problem. API availability is also great for other software integrations.

Cons

We dislike the fact that all POS front-end stations need to have the same version to work properly. If the main station accidentally updated the application version, then the rest need to do the same. This will be unfortunate if it happens during working hours as it will slow down your sales waiting for the stations to update.

JW
AvatarImg

John W.

Sports, 501-1,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Revel Systems logo

Revel Systems

Good POS Software

Reviewed 5 years ago

Revel is a much better POS system than previously used. It makes opening and closing very simple. Inventory is fairly simple. I like the look of the software. Definitely recommend it.

Pros

Nice clean look and fairly easy to find what you're looking for. Good POS software that can help you clean up your POS offerings. Provides fairly good POS protection and security for your business. Closing and opening is very simple. Saves a good amount of time from previous system used.

Cons

When you have two items and only one is discounted, the discount shows in the second item as well. This makes it hard to get the price right. Have had to do a manual discount, rather than percentage to work around this.

TC
AvatarImg

Tim C.

Restaurants, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Revel Systems logo

Revel Systems

Excellent POS System for our business

Reviewed 7 years ago

Thank you! The Revel Systems POS is great.

Pros

Ease of use, data tracking, time tracking, mobile access, fantastic customer support, quality hardware.

Cons

I would like to see a more advanced Kiosk-style option that includes a user-friendly means of incorporating product pictures along with pricing.

AvatarImg

Verified reviewer

Media Production,

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Revel Systems logo

Revel Systems

Revel is a smart choice for small business owners looking to use the iPad as their POS

Reviewed 7 years ago

A POS system that is reliable most of the time.

Pros

There are many POS providers out there today but I think Revel does a great job for small business owners. They utilize a familiar hardware (iPad) and turn it into a POS system that's easy to navigate. Being in a rush or training new employees can be a disaster if you have the wrong POS system but Revel does a great job with their easy layout.

Cons

Customer service can be disastrous at times, especially if your POS system is down during a rush. It doesn't happen frequently but it does happen so you should be aware of that before making your choice.

Vendor response

Hi There, Thank you so much for the review and feedback! We are sorry to hear that you do experience the occasional outage -- if you have additional info regarding an issue of that nature, we would love to hear it to address it with our agents and engineers. Please feel free to contact me at community@revelsystems.com. Kind Regards, Sarah, Customer Advocacy Manager at Revel

JJ
AvatarImg

Jennifer J.

Airlines/Aviation, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Revel Systems logo

Revel Systems

Wrong decision

Reviewed 8 years ago

Just over a year ago we decided to move our POS system from Quickbooks POS to Revel POS and we have never stopped regretting that decision. The support is horrible, standard features that should always be available in POS are always "coming with the next update", the updates cause more problems than they fix, and the whole system is geared toward restaurants which is not at all what we do.

Pros

In theory, it would be awesome, but we needed reality and it's miserable.

Cons

Standard features are missing, support is rude and one of our tech guy spends 70 percent of his day on the phone with support trying to get help which takes days or weeks (or never) to resolve. The networks (emphasis on the plural) we had to set up to make this work were ridiculous. Each individual POS terminal requires it's own network with 4 appliances which is really messy and seems redundant, but it doesn't work any other way.

JG
AvatarImg

James G.

Restaurants, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Revel Systems logo

Revel Systems

Happy Early Adopter of Revel Systems

Reviewed 8 years ago

I was an ‘early adopter’ buying my Revel Systems POS in late 2012. My business has more than doubled and I credit Revel Systems as integral to that success. We started with one iPad, but within 6 months seamlessly added the second. I personally built the backend and found it intuitive and relatively easy once you commit to understanding the basics. I have felt some of Revels ‘growing pains’ over the years, however ultimately I always had my issue resolved, which all too often were a ‘user error’ situation. I also have experiences where Revel made changes to the system, which were not beneficial to me. I reached, complained, and ultimately they reintroduced the feature that I missed. For those looking to start with Revel today benefit from all the capital and advancements implemented in the last 4 years. If or when I expand beyond my original location, I will use Revel Systems again. I have experience with Aloha, Dinnerware, and Maitre D and much prefer Revel Systems.

Pros

Unlimited expand-ability Remote access to information Clean, simple iPad based POS

Cons

Rapid changes that ultimately benefit me, but sometimes I'm not ready for Managing Apple's updates with Revel's new builds

MS
AvatarImg

Matt S.

Food & Beverages, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Revel Systems logo

Revel Systems

Hidden in the Terms and conditions

Reviewed 2 years ago

Terrible, we had been using it for a year, the previous owner had it installed for years before that.We were recently told that they are moving away from tyro, which is a major payment system in Australia , which was the first issue since Tyro are the best value around for eftpos machineThen not long after a pop up appeared when we logged in, stating that they had new Terms and conditions ( will attached if possible) which when you look at it its very standard, this happens from time to time. And you click YESWhat they dont tell you is that in the T&C's there are sticking you up for 36 months contract, this practice is deceptive since you have to go looking for this extension deep in the text of the T&C's.

Pros

Overall they have all the same features as all other POS systems

Cons

Zero customer service, they are based in the US

Ab
AvatarImg

Ari b.

Real Estate, 11-50 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Revel Systems logo

Revel Systems

Revel

Reviewed 5 years ago
Pros

Easy to use POS system, I see it in many retail stores.

Cons

There should be a mobile swipe plug in or add on.

SC
AvatarImg

Seth C.

Restaurants, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

Share this review:

Revel Systems logo

Revel Systems

Pay Monthly to Access your Sales Data????

Reviewed 5 months ago

Fair to poor. It doesn't do anything better than other systems that we've used in the past. I hate how every feature is a required monthly subscription. What happened to developers making a great product and working on improvements to roll out?

Pros

It functions as a POS system. Nothing stuck out as especially good.

Cons

The UX for making your menu is much much less friendly than other products on the market. Every single improvement that Revel makes requires an extra monthly subscription to access it. Don't expect any free upgrades. And now a paid subscription to access data that is more than 12 months old??? Are you kidding me? How about closing out your books at the end of the year, or insurance audits? This is ridiculous.

RH
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Ryan H.

Hospitality, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Revel Systems logo

Revel Systems

Good product great support

Reviewed a year ago
Pros

Support is fast and efficient. POS is easy to use at the back end.

Cons

Some of the options to group orders on the dockets printed could be more flexible so the dockets are less wordy and shorter.

BB
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Brent Brashier B.

Restaurants,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Revel Systems logo

Revel Systems

Full service restaurant using 5 revel terminals

Reviewed 9 years ago
Pros

The interface is great, fairly easy for staff to learn when compared to traditional POS

Cons

The support is non existentent, despite paying a monthly fee for a "VIP client success manager" This product is not viable for a full service restaurant. Even the higher level support/management seems lack a basic understanding of financial operations required in a full service restaurant.

CJ
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Carlie J.

Apparel & Fashion, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Revel Systems logo

Revel Systems

Revel Systems: Steer clear for a retail POS

Reviewed 8 years ago

Customer support is absolutely atrocious. They outsource all their support and you can never speak to the same person or be given the same answer twice. We worked for over 6 months to try to make this $3,000 investment work to no avail. We are not IT illiterate but could never be given a solution get input our inventory in a way that worked with revel. Which is pretty standard retail inventory. I watched every help video on their website and went so far as to ask them to input our inventory for a fee. They would not do this. Purchasing this system was a rookie mistake and quite frankly a nightmare!

Pros

The features looked cool-too bad we NEVER got to use the fully functioning POS.

Cons

Um Everything else.

MD
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Matt D.

Restaurants, 1-10 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Revel Systems

POS for Small Biz

Reviewed 6 years ago
Pros

The ease of use and ease of training stands out amongst all cloud based POS.

Cons

The price is little expensive and the stand provided by the company is not the best design. We purchased a stand through another manufacturer for a more slick use.

Vendor response

We appreciate the feedback, Matt. We're constantly trying to do better and input like this really helps. Thanks!

TB
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Tim B.

Restaurants, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Revel Systems

Just Keeps Getting Worse

Reviewed 5 months ago
Pros

Onboarding was good enough, friendly staff. Support too. Training staff on the POS is easy

Cons

It feels like every SaaS company gets to nickel and diming their clients at some point, and I guess Revel is at that point. $12/month/store to look up sales data beyond a year back. This is extremely problematic for accounting purposes. We're already paying $6,000 annually for the service and various add-ons... come on. But, we're locked in now - what's another $144/year? Pfft. They recommended a gift card solution that, $500 later, didn't even work. We got an apology from the agent who recommended it, so they admitted fault, but considered it fixed with a $25 credit on our account. Quickbooks integration is garbage. Networking for the POS systems is a mess. Reports are fine, not great.

DB
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David B.

Information Technology and Services, 11-50 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Revel Systems

Revel = Overpriced, dishonest and corrupt.

Reviewed 2 years ago

Its terrible that a company can operate in this day and age with such dishonesty - from hiding costs, failing to supply agreements yet embedding them in a url link in the fine print to obscure it, Order forms that order monthly subscriptions then you find out it has a three year term that was never disclosed, sales men that tell you to contact their providers of equipment to get a price, sales men that lie and wont stand by their own word. Then you have the 15k cancellation fee for the 3 year contract you were never advised you had. Customer service teams that don't communicate and pass you off to each other to further yet obscure you from getting any value. A disgraceful company, shame the software is ok, they are now just a greedy corporation with no appreciation or view of their customers. With this company they customer is always wrong and they will tell you so. Overpriced dishonest and corrupt.

Pros

Back End Management software is good. Nice use of iPad.

Cons

Un-Intuitive setup. Most expensive iPad POS software in the market does not provide value for money.

NV
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Nathan V.

Restaurants, 51-200 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Revel Systems

Wow - take some notes from aloha.

Reviewed 3 years ago

Absolutely horrible integration with payment systems. I mean, learn how to split by seat!

Pros

Nothing, this software is an absolute disataster.

Cons

Literally everything. Split checks. Have minimum features that every other POS offers. Please. Don't waste our time.

CJ
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Christoph J.

Restaurants, 51-200 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Revel Systems

Innovative QSR POS solution, terrible customer service and poor reliability

Reviewed 8 years ago

Although it’s an innovative product, the quality of customer service is horrible. Three of our restaurants in Europe run on Revel and we have seen significant decrease in stability / consistency. Frequent updates in recent months have caused complete service failure during lunch time (as updates seem to come in at exactly that time). Our account manager is basically helpless, and can only offer us to pay hefty fees to their consultants as well as VIP services in order for us to get support. Far behind NetPos which we use in our other outlets! We halted now the implementation of Revel across our 5 restaurants concepts with 70 outlets and are looking to switch to another provider. Further we tried to implement our mobile app with Revel’s API, turned out it is basically unusable at this stage due to limitation of calls we can make to it.

Pros

-Innovative cloud based solution -Low Capex vs. other full fledged POS solutions -Hardware can be purchased separate

Cons

-Poor reliability, frequent updates / changes to the system make it difficult to maintain. Updates which are not announced cause a lot of disruptions in restaurant -Poor customer service -API is poorly documented, limited calls allowed

Vendor response

Hello Chris, I'm very sorry to hear that you're having a poor experience with your system and support. We definitely want to be sure to meet your customer service needs. I will be reaching out to you directly to learn more about how we can turn things around here. We're also happy to work with partners to increase API calls. We do set a limit at the outset of our relationship with our partners but we are always available to increase limits if we realize there is a specific need for one of our valued merchants. Revel's Business Development team will work with the partner providing you the integrated service to find an immediate solution. Thank you for sharing your feedback and for bringing it to our attention. Regards, Sarah, Community Manager, Revel Systems

KH
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Kerry H.

1-10 employees

Used other for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Revel Systems

Dissapointing product and support

Reviewed 6 years ago

I stuck with Revel for the first two years of my business because of the desktop QuickBooks integration, which made things easier on my accountant and myself for bookkeeping. Now that they no longer host a Sync app, they are trying to force everyone onto QB online. The support agent I spoke to claimed that there was no way to export the data manually to desktop. The system was clearly designed for restaurants and mangled into a retail space. There are all kinds of restaurant related options that are unrelated to a retail boutique, but have to be navigated around. Many issues with dashboard navigation, ability to adjust errors without complicating inventory accounting, etc. I've tried to call during peak business times to solve customer issues and been kept on hold for literally hours. When I tried to reach out to the sales person who sold me the system, all emails and calls went unreturned. After 2 years of fighting with this system to make it work in my space, with terrible support and a high suprise costs, I'm giving up. The last reason I held out was the ease of passing through to my accountant. Now that that has been made even more difficult, I will be switching to another system this summer.

Pros

Formerly integrated with QuickBooks desktop Offline sales if internet goes down Somewhat intuitive POS station (still some issues)

Cons

Eliminated Desktop integration on short notice Back end dashboard is difficult to navigate Customer service can have EXTEMELY long wait times Sales team is unreachable after you start paying

Vendor response

Thank you for your feedback, Kerry. We apologize for the frustrating and disappointing experience you've had; someone from Revel will be reaching out soon to see what can be done to make things right.

SA
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Sonam A.

Retail, 51-200 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Revel Systems

A POS with ultimate security

Reviewed 6 years ago
Pros

It is a high quality POS platform. It takes very few time in processing. It has ultimate security features.

Cons

Processing time can be reduce more. Though it is easy to use but can be add more features for easy customer access.

SW
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Shan W.

Restaurants, 11-50 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Revel Systems

A disaster from start to finish

Reviewed 8 years ago

In theory, it should be great. But this system loses orders, loses discounts, moves voids from one ticket to another, loses payments, combines checks that have been split, splits checks that have been merged...I could go on and on. All the functionality in the world doesn't matter when a POS can't handle the basics. By far the worst experience I've ever had with a POS. It's cost me thousands of dollars in lost customers, lost credit card payments, money that I've spent paying my bookkeeper and other staff to straighten out all the issues, food that I've had to comp because orders were lost, etc. I've receive a total of $ in compensation from Revel. I've been stuck with this useless system for five months and cannot wait for the day I'm done with it.

Pros

What it can do in theory

Cons

The reality of how it actually works. The cost. Tech support. Customer support. Losing customers because of POS mishaps.

Vendor response

Hi Shan, I am really sorry to hear that you have experienced so much frustration. I have taken a look at your ticket history and I can see what the source is here. Software updates are consistent across all iPad based POS software. Most clients never hit a bug, so we're very sorry to see you were hit by one or more in a row. This is not standard and we can assure you we're working to improve testing and our overall quality with each release. I can see that you are now working with a senior agent and that things apprear to be moving in the right direction. Again, we apologize and appreciate your patience in working with us. Regards, Sarah, Community Manager, Revel

Sz
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Simcha z.

Apparel & Fashion, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Revel Systems

Amazing!!

Reviewed 7 years ago
Pros

Very easy to use and efficient. I've tried a few other POS systems but nothing competes with this software!

Cons

No cons were added to this review

JC
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Julie C.

Museums and Institutions, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Revel Systems

Revel System as Inventory Management

Reviewed a year ago

Overall experience is good as we are familiar with the system. Revel support is generally helpful when issues require additional assistance/experience to navigate.

Pros

POS interface is intuitive and easy to use and easy to train staff to use in everyday sales operations.

Cons

Revel backend is confusing until one is familiar with abilities. POS interface can prove confusing for processing returns and exchanges of Merchandise. The sales interface can be clunky for processing larger orders.

GR
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Guy R.

Food & Beverages, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Revel Systems

A great system for our needs and wonderful sales and implementation team!

Reviewed a year ago

I have a hodgepodge of software doing different things and using different printers...Revel Up has integrated all my systems into one system and one set of printers

Pros

Having detailed and well-thought-out software with lots of controls and options has made our business run much better.

Cons

I can't close out and email an invoice from the POS system...It lists payment as "deposit " instead of paid.

CB
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Curtis B.

Entertainment, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Revel Systems

Revel POS System for a high volume bar

Reviewed 7 years ago

Overall we are very pleased with our decision to move away from the old POS systems to Revel.

Pros

The product is easy to use on both the front end and back end. Being able to access the backend from anywhere to update products makes keeping your POS up to date really easy.

Cons

Sometimes adding new features that can improve functionality of the front end can take sometime but they will get it done.