BookingKoala Features

BookingKoala

Booking management platform for the service industry

5.0/5 (36 reviews)

BookingKoala Feature Summary

  • Access Controls/Permissions
  • Alerts/Notifications
  • Appointment Reminders
  • Appointment Scheduling
  • Booth Rental Management
  • Calendar Sync
  • Client Database
  • Client Profiles
  • Customer Management
  • Customer Mobile App
  • Customer Portal
  • Customer Surveys
  • Dispatching
  • Dock Management
  • Employee Scheduling
  • Exception Alerts
  • Exercise Library
  • File Storage
  • Fitness Assessments
  • Fitness Plan
  • Fleet Management
  • Gate/Access Control
  • Gift Card Management
  • Interstate Moves
  • Key Management
  • LTL / Shared Truckload
  • Local Moves
  • Loyalty Program
  • Maintenance Management
  • Military / GSA Moves
  • Mobile Grooming
  • Nutrition Program
  • Online Booking
  • Online Payments
  • Online Time Clock
  • Payment Collection in the Field
  • Payment Processing
  • Point of Sale (POS)
  • Quotes / Estimates
  • Quotes/Estimates
  • Real-time Scheduling
  • Recurring Appointments
  • Resource Scheduling
  • Room Booking Management
  • Scheduling
  • Seal Management
  • Service History Tracking
  • Services List
  • Staff Management
  • Storage Management
  • Tanning Management
  • Trailer Management
  • Wellness Plans

Competitor Feature Comparison

API
Access Control
Accounting Integration
Action Management
Action Planning
Activity Dashboard
Activity Management
Activity Tracking
Alerts / Escalation
Assignment Management
Audit Trail
Auditing
Auto-Responders
Automated Scheduling
Automatic Backup
Automatic Notifications
Billing & Invoicing
Booking Management
Business Analysis
CRM Integration
Calendar Management
Calendar Sync with Google
Call Center Management
Certification Tracking
Claims Management
Class Scheduling
Client Management
Client Portal
Commission Management
Communication Management
Contact Database
Contact History
Contract Management
Credit Card Integration
Credit Card Processing
Custom Forms
Customer Database
Customer History
Customizable Branding
Customizable Templates
Data Import
Dispatch Management
Drag & Drop Interface
Electronic Payments
Electronic Signature Capture
Email Integration
Email Marketing Management
Email Notifications
Email Tracking
Employee Management
Estimating
Facility Scheduling
GPS
History Tracking
Inventory Management
Invoice Management
Job Management
Job Scheduling
Job Tracking
Lead Management
Location Tracking
Mobile Alerts
Mobile Integration
Mobile Signature Capture
Multi-Location
Partial Payments
Payroll Management
Project Notes
QuickBooks Integration
Quote Management
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real Time Updates
Recurring Tasks
Reminders
SMS Integration
SSL Security
Sales Tax Management
Search Functionality
Secure Data Storage
Status Tracking
Subcontractor Management
Summary Reports
Tagging
Task Management
Third Party Integration
Time & Expense Tracking
Work History
Work Order Management
Workflow Management
Learn moreCompare App
API
Access Control
Accounting Integration
Action Management
Action Planning
Activity Dashboard
Activity Management
Activity Tracking
Alerts / Escalation
Assignment Management
Audit Trail
Auditing
Auto-Responders
Automated Scheduling
Automatic Backup
Automatic Notifications
Billing & Invoicing
Booking Management
Business Analysis
CRM Integration
Calendar Management
Calendar Sync with Google
Call Center Management
Certification Tracking
Claims Management
Class Scheduling
Client Management
Client Portal
Commission Management
Communication Management
Contact Database
Contact History
Contract Management
Credit Card Integration
Credit Card Processing
Custom Forms
Customer Database
Customer History
Customizable Branding
Customizable Templates
Data Import
Dispatch Management
Drag & Drop Interface
Electronic Payments
Electronic Signature Capture
Email Integration
Email Marketing Management
Email Notifications
Email Tracking
Employee Management
Estimating
Facility Scheduling
GPS
History Tracking
Inventory Management
Invoice Management
Job Management
Job Scheduling
Job Tracking
Lead Management
Location Tracking
Mobile Alerts
Mobile Integration
Mobile Signature Capture
Multi-Location
Partial Payments
Payroll Management
Project Notes
QuickBooks Integration
Quote Management
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real Time Updates
Recurring Tasks
Reminders
SMS Integration
SSL Security
Sales Tax Management
Search Functionality
Secure Data Storage
Status Tracking
Subcontractor Management
Summary Reports
Tagging
Task Management
Third Party Integration
Time & Expense Tracking
Work History
Work Order Management
Workflow Management
Visit WebsiteCompare App
API
Access Control
Accounting Integration
Action Management
Action Planning
Activity Dashboard
Activity Management
Activity Tracking
Alerts / Escalation
Assignment Management
Audit Trail
Auditing
Auto-Responders
Automated Scheduling
Automatic Backup
Automatic Notifications
Billing & Invoicing
Booking Management
Business Analysis
CRM Integration
Calendar Management
Calendar Sync with Google
Call Center Management
Certification Tracking
Claims Management
Class Scheduling
Client Management
Client Portal
Commission Management
Communication Management
Contact Database
Contact History
Contract Management
Credit Card Integration
Credit Card Processing
Custom Forms
Customer Database
Customer History
Customizable Branding
Customizable Templates
Data Import
Dispatch Management
Drag & Drop Interface
Electronic Payments
Electronic Signature Capture
Email Integration
Email Marketing Management
Email Notifications
Email Tracking
Employee Management
Estimating
Facility Scheduling
GPS
History Tracking
Inventory Management
Invoice Management
Job Management
Job Scheduling
Job Tracking
Lead Management
Location Tracking
Mobile Alerts
Mobile Integration
Mobile Signature Capture
Multi-Location
Partial Payments
Payroll Management
Project Notes
QuickBooks Integration
Quote Management
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real Time Updates
Recurring Tasks
Reminders
SMS Integration
SSL Security
Sales Tax Management
Search Functionality
Secure Data Storage
Status Tracking
Subcontractor Management
Summary Reports
Tagging
Task Management
Third Party Integration
Time & Expense Tracking
Work History
Work Order Management
Workflow Management
Visit WebsiteCompare App

Mobile apps

iOS App


1 review

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


0 reviews

BookingKoala Feature Reviews

25 reviewers had the following to say about BookingKoala's features:

Petar Kulnas

I think this is great for business and all business owners to use

2018-02-25

Makes business easy

Pros

-Scheduling feature -Marketing features like coupons, gift cards, and more -Reports feature, this is great you can see all reports you need to grow -Provider login and customer login

Cons

-All the features took time to learn to use after this everything was good -Creating store was tricky to learn but they helped so it was fine

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from BookingKoala


Hi there Petar, Thank you for your kind review. We appreciate it.

Read more
Kenny Ott

The cleaning industry really needed this

2018-04-21

I benefitted from the reports section most!

Pros

Reports, Unassigned folder, Smart Scheduling, Marketing, and pretty much everything else.

Cons

Seeing other peoples reviews I would have to agree with two things, #1 not having it sooner, and #2 setting up all my clients (but the support team helped with this).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from BookingKoala


Kenny, thanks so much for the review.

Read more
Simon Baker

An all in one for your business

2017-12-17

Pros

The multi location is a huge feature when it comes to this software.

Cons

The reports section took me a little bit to figure out but once I did there was nothing that was too difficult for me to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from BookingKoala


Simon, thank you for the review. We appreciate it and if you ever need help figuring something out, we are here to help!

Read more
Jamie Stenton

Never need to use any other software!

2018-04-07

Pros

In no particular order these are my favorite things -Smart Scheduling -Reports -Unassigned Folder -Marketing Section

Cons

In no particular order my least favorite things -Not having this software sooner so I could grow my business faster

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from BookingKoala


Thank you Jamie for the review. We appreciate it!

Read more
Chelsea Spurtz

It's a life saver!

2017-12-14

Pros

I love the option that walkers will have their own section to sign in and see any jobs they have coming up.

Cons

The reports section is a little much to figure out in the beginning but after a while you get used to it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from BookingKoala


Thank you for your review Chelsea. If you need any help don't hesitate to email us or live chat us.

Read more
Lucy Vega

First time software user and I can't believe I was wasting my time without one

2018-01-25

Pros

With options like referral reports, coupons, and an in-depth rating system this really takes everything over the top.

Cons

This is not something to do with the software as much as it is with my business, getting my employees and independent contractors to try out the software took a little convincing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from BookingKoala


Lucy, we are so excited that you tried out service and you love it! Glad to have you onboard.

Read more
Paige Voult

BookingKoala gave my cleaning service the JOLT it needed

2018-08-07

I started looking for a software to help with scheduling and I also got a bonus because of the reports section.

Pros

The first and foremost thing that I have to mention is that the customer support is extremely nice, helpful, and prompt. There has been no customer service that I have experienced like this before! Now to the software itself, the scheduling is a DREAM and I literally don't have to worry about overlapping bookings or any missed bookings. The customer and provider logins are so so so nice and all my customers compliment us because of it.

Cons

There are times I find it hard to find a function to disable or enable but after some time I find it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from BookingKoala


Hello Paige, thank you so much for the kind words and we would like to thank you for being a valued customer of BookingKoala!

Read more
Mark Prus

This software is a next level game changer.

2017-10-25

Less phone calls from customers, less problems and mistakes to deal with which equals less headaches.

Pros

Everything from the reports, to the provider login is all outstanding.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from BookingKoala


Thank you for the review Mark. Glad to see you love BookingKoala as much as we do.

Read more
Anna Katsopolous

My life and business are way better now that I have found them

2018-05-14

Pros

Knowing that this software came built by a cleaning company made it that much easier for me to give them a try, the smart scheduling, the reports, the dispatch to my cleaners and their accounts is fantastic.

Cons

The point that if you dont use some options they cant be taken away is something I wish could happen but I completely understand that I may be a special case and know they cant change their ways for one customer.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from BookingKoala


Anna, we appreciate you taking the time to review BookingKoala.

Read more
Allison Trenball

I never thought I needed something like this but I do and its awesome

2018-03-13

Pros

I seriously love the reports section and being able to break things down by week.

Cons

Installing the code on my site was only the real issue I had but after that there is nothing I can say bad about this company.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from BookingKoala


Allison, thank you very much for your feedback. If you ever need anything, our customer service team is always here to help! We are working 24/7 to help out.

Read more
Bailey O'Connor

I love using this software

2018-06-18

Pros

I think that the reports section is my favorite part because I can check and compare different days or weeks and see where I did better for many different aspects.

Cons

The software is very big and there are times where I find myself getting lost when I need to make a change.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from BookingKoala


Thank you Bailey for the review! Don't forget about our Help Center if you ever need instant help.

Read more
Kris Riley

Outstanding software

2017-10-29

Pros

I would have to say the reports or the rating system are some of the best options!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from BookingKoala


Yes Kris, the rating feature and the reporting section are definitely 2 awesome features. Thank you for leaving us a review.

Read more
Slavo Vuvicic

BookingKoala is very outstanding

2018-01-24

Pros

Also I like how I can see reports of everything whenever I need to.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from BookingKoala


Slavo, thank you for the review. We also love the reports part! It makes life much easier.

Read more
Faith Breen

Best moving service software hands down

2018-05-18

Also I save personal time from doing extra work on the side.

Pros

From packages to provider and customer logins and to the reports section I have everything I need and more in one system.

Cons

I have been lucky enough to be in the Beta testing group and got to experience the software before the general public. Although there were some minor glitches those were to be expected. So I cannot say there are things I like least about this. Although the pricing could be cheaper.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from BookingKoala


Faith, thank you so much for the kind review. We are excited to have you be part of the beta testing group.

Read more
Molly Teller

Really makes life a lot easier

2018-04-09

Pros

Also the reports section can show you what you have done in various aspects of your business and you can change the variables to see how it has progressed over time.

Cons

There is only one thing that I have a quarrel about, is that I did not have this software years ago!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from BookingKoala


Molly, thank you for such awesome review!

Read more
Brandon Orr

BK Automated My Business!

2019-01-15

Best executive decision I've ever made as a young entrepreneur, was investing in BK.

Pros

It helps with operations, sales & marketing, payments, invoicing, reviews, you name it!

Cons

It takes some time in the beginning to customize everything to your business, but after that, you set it and forget it!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from BookingKoala


Hey Brandon, thank you so much for taking the time to leave us such an awesome review!

Read more
Zacharia Cuesta

I seriously can't get enough of it!

2018-04-02

Pros

For me being a photographer the most important aspect is the scheduling. I love how the smart scheduling lets my clients book without overlap. This is great for anyone who has issues in scheduling overlaps.

Cons

There are so many features with BookingKoala that it makes if difficult to keep track of what it can do.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from BookingKoala


Thank you Zacharia for the review. The smart scheduling is something we wanted to perfect for quick scheduling to save time and headaches.

Read more
Patrick McCormack

Great Software!

2020-03-12

Pros

It will save us a lot of time managing bookings.

Cons

Haven't found anything I dislike. It's a great software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from BookingKoala


Hi Patrick,

Thank you so much for the kind words!

Read more
Lincoln Norris

I simply love it

2017-11-10

Pros

I have to say that the sms and email notifications are probably one of my favorite parts of the software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from BookingKoala


It definitely saves hours manually sending out those reminders! Thank you for the review Lincoln.

Read more
Scott Burrows

Very well made

2017-12-11

Pros

The way that everything your business needs on one dashboard is just fantastic.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from BookingKoala


Thank you Scott for the review!

Read more
Lester Jovcic

Wish I had this sooner

2018-03-26

Pros

Smart Scheduling is the best part of the software, there are no over lapping times, I dont have to worry about canceling appointments and rescheduling them on another day.

Cons

There are some things that take time to learn and understand but once that is done you just forget about them.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from BookingKoala


Thank you for the feedback Lester.

Read more
Stanley Tridal

I love everything about BookingKoala!

2018-02-17

Pros

All of the functions and features are seriously awesome! -Coupons and gift cards -Scheduling -System logs Everything in the software is so user friendly and so well put together.

Cons

The only thing I can say that I mind about is the price but every time I use it it makes me care less about it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from BookingKoala


Stanley, we love the fact that you love the software so much. We hope to see awesome growth in your business. Cheers!

Read more
Roberta Andrews

Fantastic

2017-11-27

Pros

For me the reminders are a great tool to have especially when trying to juggle multiple appointments daily.

Cons

I am slow to learn technology so it did take me some time getting used to it, but after I figured it out it was simple.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from BookingKoala


Roberta, thank you for taking the time to write this review for us. We are glad you like BookingKoala.

Read more
Amal Rendrik

You guys made great software!

2018-03-23

Pros

This software has tons of features that make my life and business much easier to manage.

Cons

But after I learnt everything it made working so much easier.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from BookingKoala


Thank you Amal for the great feedback. You were a great help during our beta stages and we cant wait to roll this software out to the public!

Read more
Chloe Fadden

I love it and what I can do with it. I can do so much more with my business.

2018-02-05

Pros

-Easy to use -So many options/features; online booking, online scheduling, ratings, and MORE!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from BookingKoala


Chloe, thank you so much for the review. Our launch is nearing and we cant wait for you to try out the final version.

Read more