Brightpearl vs Capsule Comparison

Overview

Brightpearl is a Retail Operations Platform. Tightly integrated to all of your sales channels, Brightpearl connects your...

Capsule is the smart simple online CRM. It's used to build stronger customer relationships, make more sales, save time, be...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$18.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

63

47

5

2

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

4.5

(94)

5

4

3

2

1

55

31

7

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

The help guides and YouTube videos are great and the set-up is very user friendly. Compared to the alternatives on the market, I can't recommend this highly enough.
BrightPearl has been very useful for helping us with our inventory tracking and reporting. The customer service is awesome, they respond very quickly with any question/comment we may have.
We have just integrated Magento which works perfectly and links direct to our website. I would also recommend watching the you tube videos as these are very helpful in the beginning.

Pros

Capsule is a CRM system that delivers excellent support for a small cost. It is more customizable and has more features and greater ease of use than others in its price range.
The clean user interface and calendar tools / follow-up task management features are great to get things organized and your business focused on driving sales.
We can track contacts, organizations, and opportunities, as well as opportunity stages and milestones, while customizing categories and notes for all of it.

Cons

I must give a mention to the accounts package which is a godsend for us. If you are a either scared of, or bored by accounts, then Brightpearl will take the worry and the pain away.
Immensely frustrating when the supprt team offer no fixes to our problems. The bigger we grow the more severe the consequences of their bugs and issues.
We believe this issue has now been resolved for the errors seen importing and exporting data from Brightpearl. We do apologise for this issue occurring and the disruption to your business.

Cons

It ended up paying off, because they swear by Capsule now.
No integration with Office 365. No mass mailouts in capsule for marketing purpose.
I can only upload one document at a time which is annoying. The automatic email BCC doesn't work for me to record in my notes so I always have to copy and paste.
  • Vendor responds to reviews
  • Last reviewa year ago
  • Vendor responds to reviews
  • Last review9 days ago

Key features

  • Total features79
  • API
  • Access Control
  • Accounting Integration
  • Accounting Management
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Appointment Management
  • Assignment Management
  • Audit Trail
  • Auditing
  • Availability Management
  • Balance Sheet
  • Barcode Scanning
  • Barcode Support
  • Batch Processing
  • Billing & Invoicing
  • Business Intelligence
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Campaign Management
  • Categorization
  • Channel Management
  • Client Management
  • Collaboration Tools
  • Commenting
  • Configurable Workflow
  • Contact Database
  • Contact History
  • Contact Management
  • Conversion Tracking
  • Custom Fields
  • Customer Accounts
  • Customer Activity Reporting
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Categories
  • Customizable Reporting
  • Customizable Templates
  • Cycle Count
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Data Mapping
  • Data Migration
  • Data Synchronization
  • Data Visualization
  • Deadline Management
  • Demand Forecasting
  • Dispatch Management
  • Document Management
  • Document Storage
  • Drag & Drop Interface
  • Duplicate Detection
  • Electronic Payments
  • Email Alerts
  • Email Integration
  • Email Marketing Management
  • Email Notifications
  • File Management
  • Filtered Views
  • Financial Management
  • Forecasting
  • Full Text Search
  • Geographic Maps
  • History Tracking
  • Inventory Management
  • Inventory Optimization
  • Inventory Replenishment
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Label Printing
  • Labeling
  • Lead Assignment
  • Lead Management
  • Lead Nurturing
  • Meeting Management
  • Milestone Tracking
  • Mobile Integration
  • Monitoring
  • Multi-Channel Management
  • Multi-Country
  • Multi-Currency
  • Multi-Location
  • Offline Access
  • Opportunity Management
  • Order Entry
  • Order Management
  • Order Processing
  • Order Tracking
  • POS
  • Performance Reports
  • Permission Management
  • Pipeline Management
  • Pipeline Reports
  • Planning Tools
  • Prioritizing
  • Productivity Reporting
  • Project Tracking
  • Projections
  • Purchase Order Management
  • Purchasing Management
  • Quote Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receiving
  • Recurring Tasks
  • Reminders
  • Reporting & Statistics
  • Retail Inventory Management
  • Returns Management
  • Role Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SSL Security
  • Sales Analytics
  • Sales Forecasting
  • Sales Orders
  • Sales Reporting
  • Sales Tracking
  • Search Functionality
  • Secure Data Storage
  • Secure Login
  • Shipping Labels
  • Shipping Management
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Stock Management
  • Summary Reports
  • Supplier Management
  • Supply Chain Planning
  • Tagging
  • Task Management
  • Task Scheduling
  • Task Tracking
  • Template Management
  • Third Party Integration
  • To-Do List
  • Visual Analytics
  • Warehouse Management
  • Web Forms
  • Workflow Management
  • eCommerce Integration
  • eCommerce Management
  • Total features103
  • API
  • Access Control
  • Accounting Integration
  • Accounting Management
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Appointment Management
  • Assignment Management
  • Audit Trail
  • Auditing
  • Availability Management
  • Balance Sheet
  • Barcode Scanning
  • Barcode Support
  • Batch Processing
  • Billing & Invoicing
  • Business Intelligence
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Campaign Management
  • Categorization
  • Channel Management
  • Client Management
  • Collaboration Tools
  • Commenting
  • Configurable Workflow
  • Contact Database
  • Contact History
  • Contact Management
  • Conversion Tracking
  • Custom Fields
  • Customer Accounts
  • Customer Activity Reporting
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Categories
  • Customizable Reporting
  • Customizable Templates
  • Cycle Count
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Data Mapping
  • Data Migration
  • Data Synchronization
  • Data Visualization
  • Deadline Management
  • Demand Forecasting
  • Dispatch Management
  • Document Management
  • Document Storage
  • Drag & Drop Interface
  • Duplicate Detection
  • Electronic Payments
  • Email Alerts
  • Email Integration
  • Email Marketing Management
  • Email Notifications
  • File Management
  • Filtered Views
  • Financial Management
  • Forecasting
  • Full Text Search
  • Geographic Maps
  • History Tracking
  • Inventory Management
  • Inventory Optimization
  • Inventory Replenishment
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Label Printing
  • Labeling
  • Lead Assignment
  • Lead Management
  • Lead Nurturing
  • Meeting Management
  • Milestone Tracking
  • Mobile Integration
  • Monitoring
  • Multi-Channel Management
  • Multi-Country
  • Multi-Currency
  • Multi-Location
  • Offline Access
  • Opportunity Management
  • Order Entry
  • Order Management
  • Order Processing
  • Order Tracking
  • POS
  • Performance Reports
  • Permission Management
  • Pipeline Management
  • Pipeline Reports
  • Planning Tools
  • Prioritizing
  • Productivity Reporting
  • Project Tracking
  • Projections
  • Purchase Order Management
  • Purchasing Management
  • Quote Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receiving
  • Recurring Tasks
  • Reminders
  • Reporting & Statistics
  • Retail Inventory Management
  • Returns Management
  • Role Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SSL Security
  • Sales Analytics
  • Sales Forecasting
  • Sales Orders
  • Sales Reporting
  • Sales Tracking
  • Search Functionality
  • Secure Data Storage
  • Secure Login
  • Shipping Labels
  • Shipping Management