Brightpearl vs QuickBooks Comparison Chart

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Reviews

Frankie O'Brien

Frustrated

2017-08-08

Do not jump from QuickBooks to this until you have truly run a lot of tests.

Pros

I love how this system allows me to have access anywhere and allows many reps to access the accounts.

Cons

I am beyond frustrated with the lack of support and weak reporting from this system. It often has slow days as well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

2/10
Source: Software Advice
Helpful?   Yes   No

Response from Tom


Hi Frankie,

Thank you for taking the time to review us.

I'm glad to see that you're enjoying Brightpearl's cloud-based benefits. A lot of our customers love the integrated 'all under one roof' aspect of our software and I'm glad this is echoed with you. I'd like to respond to a couple of the other points you raised too:

Quickbooks. We have a number of customers who have moved away from Quickbooks to Brightpearl and have found it a great fit so I was surprised to read your comment. Customers like Growers House (https://www.brightpearl.com/expertise/customer-stories/growers-house) and The New Clothesline Company (https://www.brightpearl.com/expertise/customer-stories/new-clothesline-company). I hope the issues you had experienced are now behind you.

Support. We acknowledged that we needed to improve our Support response times, so we've grown our global Support team headcount by 40%. This has resulted in increasing the number of tickets with defects being solved by 62%. I hope you're seeing the impact of these changes directly yourself.

Reporting. We're continually improving our reporting as we know how much our customers use and rely on it. Over the last couple of months, we've made significant reporting improvements which you can read about in our feature notes (https://help.brightpearl.com/hc/en-us/sections/115000342626-Feature-launches). In a nutshell, many of the reports now download in the background so don't need to waste any time waiting for them. Again, I hope you're finding them useful.

Speed. I'm sorry to hear that you've experienced slowness whilst using Brightpearl. The improvements mentioned earlier will help, but generally speaking there are a number of factors that could account for speed issues. I've had a word with our Support team who have advised that you've not raised any speed issues with them to date. Speaking to them would be a great first step. When you do, it would really help them if you could indicate instances where speed was reduced and what you were doing at that time. You can contact them here: https://www.brightpearl.com/contact-support.

Thank you again, your feedback is important to us.

Best wishes,
Tom

Brightpearl

Brightpearl Reviews
Brightpearl
The retail operations platform for brands and retailers
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Erik Paulson

Verified Reviewer

Over Promises...Underdelivers

2016-11-01

We migrated from Quickbooks Enterprise and Webgility to BrightPearl last year.

Pros

Nice screen layout to see the status of all your orders. Easy to process orders Inventory sync with Amazon. Ebay and BigCommerce Bundle/Kitting inventory works well with Ebay. Not a listing tool

Cons

Does not act as a Master Price list or Catalog for BigCommerce Bundle/Kitting inventory does not work with BigCommerce. POS as of 2016 is weak . . .new version due in 2017

Rating breakdown

Value for money
Ease of use
Features
Customer support

Frequency of use: Daily

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
Brightpearl Reviews
Brightpearl
The retail operations platform for brands and retailers
Read more
Steven Thomas

Verified Reviewer

Well Formed Solution for a Small Business

2014-11-08

Previously, we used Quickbooks to keep track of finances, but it could not keep up with processing hundreds of orders a day.

Pros

-Brightpearl automatically downloads and processes orders from a huge variety of sources ranging from Magento to Amazon. -Stock of goods can be managed at any number of warehouses from anywhere with an internet connection.

Cons

-The ability to have unlimited users signed in at one time would have been a nice feature with this software.

Source: GetApp
2 of 3 people found this review helpful
Helpful?   Yes   No
Brightpearl Reviews
Brightpearl
The retail operations platform for brands and retailers
Read more
Keith Latson

Excellent ERP for scaling a multichannel business.

2017-02-06

We changed accounting/bookkeeping firms recently due to some of BrightPearl's accounting quirks which are not natural for traditional Quickbooks bookkeepers.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Brightpearl Reviews
Brightpearl
The retail operations platform for brands and retailers
Read more