Brightpearl Features

Brightpearl

The retail operations platform for brands and retailers

4.35/5 (119 reviews)

Brightpearl Feature Summary

  • Drop shipping
  • availability
  • Automated real-time accounting
  • Full audit trail on contact records
  • CRM
  • Multi-Channel Inventory Management
  • Multiple warehouses / multiple locations
  • Paypal, Sage Pay and online payments integration
  • Order management
  • Efficient pick, pack, ship process
  • POS
  • Quoting and invoicing
  • Real-time reports
  • Shipping management
  • Supply Management
  • 360 degree visibility of your supply chain
  • Developer API for third-party integration
  • Low stock alerts
  • Inventory management

Brightpearl Features In Depth

Order Management

Whenever a customer places an order, a series of events is triggered. While they can also be manually created, with Brightpearl’s ready-made integrations with e-commerce portals like Magento and Shopify, orders can be automatically downloaded. Inventory levels are subsequently decreased, not just on the channel the order is made, but all other sales channels as well, eliminating the possibility of selling the same item twice and dealing with problems later.

Brightpearl’s order management system not only ensures data accuracy and consistency, it also allows retailers to systematize their order fulfillment strategies and optimize stock levels through filters such as shipping method, order date, sales channel, and others. This way, retailers are immediately aware what products/brands are better suited for what channels, and what improvement initiatives can be rolled out to increase sales and improve customer satisfaction.

Inventory Management

Inventory replenishment with Brightpearl starts with just a few clicks. An email is sent to the supplier, and once delivered, the purchase order is marked as received and inventory levels in the sales channels are automatically increased. Because information is centralized, it’s easy to spot which entity you owe money to and how much, including the date the amount is due.

Brightpearl simplifies the usually complex inventory management processes required of a growing business. Aside from automatically increasing or decreasing inventory levels in your various sales channels, depending on whether items have been received from a supplier or sold to a customer, you are afforded the ability to generate cash flow reports and comprehensive inventory audit trails in real time.

Shipping Management

Order information, which includes shipping address and location, are automatically downloaded to your warehouses, empowering retailers to accurately and speedily deliver orders to customers. When an order is drop-shipped from a supplier or fulfilled via your own warehouse, tracking references are emailed to customers using pre-built email templates and transmitted back to your sales channels. Once shipped, the cost of inventory is entered into Brightpearl’s accounting system, giving you an instantaneous view of the profit amount you’ve made.

The shipping management software affords you full control over what and how you ship – partial order fulfillment versus drop-shipping, and order prioritization based on shipping method, order date or customer. For more automation and customization, Brightpearl integrates with e-commerce shipping fulfillment platforms like Shipworks, [Shipstation] (http://www.getapp.com/shipstation-application) and [Metapack] (http://www.getapp.com/metapack-application).

Online Payments Integration

To further simplify the customer purchasing experience, Brightpearl can be integrated with payment gateways such as PayPal and SagePay. PayPal links with Brightpearl in two ways: as a payment method and to download transactions. When payment processing with PayPal is set up, customers can opt to pay through PayPal via your website. Brightpearl automatically records all PayPal payments received online. Transaction details can then be viewed via the PayPal log and synchronized with Brightpearl using the PayPal transaction download integration feature.

SagePay, on the other hand, can be used to make online payments via the Brightpearl site (SagePay form) or through back-office payments (SagePay direct), also known as Mail Order/Telephone Order or MOTO. This means that customers can make payments over the phone, for one. For Magento users, SagePay payment setup is done in Magento.

Automated Real-Time Accounting

Brightpearl includes a full accounting system that allows users to keep track of the items they’re selling day to day, which channels are making money, which items are selling well, and such. Profits can be analyzed by channel, customer or SKU, empowering retailers to invest their money intelligently on better-performing products and channels.

The system provides in-depth and up-to-date reports that your accountant can also access to make updates and adjustments. Data can be exported as CSV, and Brightpearl’s support team provides 24/7 email support, documentations, a video library, and launch and acceleration services to help you and your staff with the training you’ll need to get started.

Competitor Feature Comparison

API
Accounting Integration
Accounting Management
Activity Dashboard
Alerts / Escalation
Application Integration
Audit Trail
Auditing
Availability Management
Balance Sheet
Barcode Scanning
Barcode Support
Batch Processing
Billing & Invoicing
CRM Integration
Campaign Management
Channel Management
Collaboration Tools
Configurable Workflow
Contact History
Customer Database
Customer History
Customer Segmentation
Customizable Reporting
Cycle Count
Data Import/Export
Data Synchronization
Demand Forecasting
Demand Planning
Dispatch Management
Distribution Management
Electronic Payments
Email Marketing Management
Financial Management
History Tracking
Inventory Management
Inventory Optimization
Inventory Replenishment
Inventory Tracking
Invoice Management
Invoice Processing
Label Printing
Multi-Channel Management
Multi-Company
Multi-Country
Multi-Currency
Multi-Location
Offline Access
Order Entry
Order Management
Order Processing
Order Tracking
POS
Performance Reports
Permission Management
Prioritizing
Promotions Management
Purchase Order Management
Purchasing Management
Quote Management
Real Time Analytics
Real Time Data
Real Time Reporting
Real Time Updates
Receiving
Retail Inventory Management
Returns Management
Rules-Based Workflow
Sales Analytics
Sales Forecasting
Sales Orders
Sales Reporting
Sales Tax Management
Sales Tracking
Shipping Labels
Shipping Management
Status Tracking
Stock Management
Supplier Management
Supply Chain Planning
Third Party Integration
Warehouse Management
Workflow Management
eCommerce Integration
eCommerce Management
Learn moreCompare App
API
Accounting Integration
Accounting Management
Activity Dashboard
Alerts / Escalation
Application Integration
Audit Trail
Auditing
Availability Management
Balance Sheet
Barcode Scanning
Barcode Support
Batch Processing
Billing & Invoicing
CRM Integration
Campaign Management
Channel Management
Collaboration Tools
Configurable Workflow
Contact History
Customer Database
Customer History
Customer Segmentation
Customizable Reporting
Cycle Count
Data Import/Export
Data Synchronization
Demand Forecasting
Demand Planning
Dispatch Management
Distribution Management
Electronic Payments
Email Marketing Management
Financial Management
History Tracking
Inventory Management
Inventory Optimization
Inventory Replenishment
Inventory Tracking
Invoice Management
Invoice Processing
Label Printing
Multi-Channel Management
Multi-Company
Multi-Country
Multi-Currency
Multi-Location
Offline Access
Order Entry
Order Management
Order Processing
Order Tracking
POS
Performance Reports
Permission Management
Prioritizing
Promotions Management
Purchase Order Management
Purchasing Management
Quote Management
Real Time Analytics
Real Time Data
Real Time Reporting
Real Time Updates
Receiving
Retail Inventory Management
Returns Management
Rules-Based Workflow
Sales Analytics
Sales Forecasting
Sales Orders
Sales Reporting
Sales Tax Management
Sales Tracking
Shipping Labels
Shipping Management
Status Tracking
Stock Management
Supplier Management
Supply Chain Planning
Third Party Integration
Warehouse Management
Workflow Management
eCommerce Integration
eCommerce Management
Visit WebsiteCompare App
API
Accounting Integration
Accounting Management
Activity Dashboard
Alerts / Escalation
Application Integration
Audit Trail
Auditing
Availability Management
Balance Sheet
Barcode Scanning
Barcode Support
Batch Processing
Billing & Invoicing
CRM Integration
Campaign Management
Channel Management
Collaboration Tools
Configurable Workflow
Contact History
Customer Database
Customer History
Customer Segmentation
Customizable Reporting
Cycle Count
Data Import/Export
Data Synchronization
Demand Forecasting
Demand Planning
Dispatch Management
Distribution Management
Electronic Payments
Email Marketing Management
Financial Management
History Tracking
Inventory Management
Inventory Optimization
Inventory Replenishment
Inventory Tracking
Invoice Management
Invoice Processing
Label Printing
Multi-Channel Management
Multi-Company
Multi-Country
Multi-Currency
Multi-Location
Offline Access
Order Entry
Order Management
Order Processing
Order Tracking
POS
Performance Reports
Permission Management
Prioritizing
Promotions Management
Purchase Order Management
Purchasing Management
Quote Management
Real Time Analytics
Real Time Data
Real Time Reporting
Real Time Updates
Receiving
Retail Inventory Management
Returns Management
Rules-Based Workflow
Sales Analytics
Sales Forecasting
Sales Orders
Sales Reporting
Sales Tax Management
Sales Tracking
Shipping Labels
Shipping Management
Status Tracking
Stock Management
Supplier Management
Supply Chain Planning
Third Party Integration
Warehouse Management
Workflow Management
eCommerce Integration
eCommerce Management
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Mobile apps

iOS App


0 reviews

Requires iOS 11.0 or later. Compatible with iPad.

Brightpearl Feature Reviews

25 reviewers had the following to say about Brightpearl's features:

Tim Elliott

Verified Reviewer

Brightpearl is now vital to our business

2014-09-03

When we recently acquired another company, Brightpearl was invaluable in allowing us to easily integrate their website into our system.

Pros

The multi Channel elements. Inventory Management.

Cons

The cost can mount up if you have a number of users. Reporting could be better.

Source: GetApp
3 of 4 people found this review helpful
Helpful?   Yes   No
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Katie Klein

Verified Reviewer

Great Inventory Management

2015-10-03

Coming from the previous program we used, Bright Pearl was a huge step up in inventory tracking.

Pros

- great inventory management - fast and current connection to online orders, stock, and inventory - good reports system - lots of apps available to help tailor the program to your business' needs

Cons

I would love to see more steps become automatic, and fields auto-populate.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
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Joy Knudtson

Verified Reviewer

Awesome Customer Service

2015-10-26

BrightPearl has been very useful for helping us with our inventory tracking and reporting.

Pros

Customer Service, inventory tracking, reporting

Cons

Missing key features, like credit card processing

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Free Trial

Source: GetApp
Helpful?   Yes   No
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Greg Huet

We use brightpearl inventory management software

2016-11-29

We have used brightpearl inventory management software for a few years, and find it very useful to manage our sales and dispatch.

Pros

ease of use

Cons

make a mobile app version

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Brightpearl

make a mobile app version

Source: Capterra
Helpful?   Yes   No
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Joseph Hankin

Bright Pearl Review

2013-09-24

I am pleased to report that Bright Pearl's team have been very diligent in understanding our needs, and have supported us with our setup, implementation and on-going day to day business requirements to a high standard.

Pros

Very easy to setup and integrate into Magento, eBay, and Amazon for retail sales aggregation.

Cons

Generating reports on data sets can be time consuming.

Source: GetApp
1 of 1 people found this review helpful
Helpful?   Yes   No
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Rob Assile

Verified Reviewer

Getting Better and Better- 8 Months working with BP

2014-09-06

I've tried several other Multichannel inventory systems and they all have issues, so it is to be expected..

Pros

Multi Channel inventory management - Including Amazon FBA Reports - to many to list The Accounting System ***The in house customer Service is exceptional.

Cons

They are still having "Growing Pains" and many features are in need of improvement. No time saved listing on ebay

Source: GetApp
4 of 4 people found this review helpful
Helpful?   Yes   No
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Levi Neto

Bright Pearl should be the only multi sales-channel solution.

2015-11-05

Pros

The software is extremely easy to use and to learn.

Cons

I believe that the inventory management interface could be better and the bulk upload for item creation and qty update would be easier.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Likelihood to recommend

9/10

Recommendations to others considering Brightpearl

If you have several ecommerce channels, this is the softtware for you.

Source: Software Advice
Helpful?   Yes   No
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Stacy Wells

A Great Small to Medium Size Business All-in-One Solution for Customer Relation Management Tool

2019-05-07

The customer service is truly amazing. [SENSITIVE CONTENT HIDDEN] is definitely a rare breed in the area of marketing referrals. He conducted himself with a great deal of integrity when demo-ing the product for our company.

Pros

Instead of bouncing from various tabs attempting to retrieve customer specific details, this software collects all the data into one place.

Cons

They do not provide this as an option in their inventory management system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Brightpearl


Hi Stacy,

Thank you very much for sparing the time to review us.

It's great to hear that you love our integrated package. The benefits you describe are a key element of exactly what we designed it to achieve - retail efficiency.

We acknowledged that manufacturing wasn't something that we didn't support as well as we could, so we developed our Bill of Materials module which you can find out more about here: https://www.brightpearl.com/integrations-bom/bom-module.

Thank you for your kind words about Phil. You echo our own thoughts, and I'll be sure to pass your comments on.

Thanks again for taking the time.
Tom

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Graham Harrison

Verified Reviewer

Fantastic option for Multi Channel Retail

2014-07-09

Moving from an hourly clunky file transfer system to a direct API connection to Amazon and Ebay has been revolutionary for us.

Pros

Direct API connection to Amazon and Ebay Fixed monthly fee Accounts package integral to Brightpearl.

Cons

The warehousing side is still a little under developed but this is being worked on No real sell through reporting or reports to help you forecast.

Source: GetApp
4 of 4 people found this review helpful
Helpful?   Yes   No
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Elaine Honeywood

Verified Reviewer

On the Cloud !

2014-07-25

It is so user friendly, nice clean screen with full visibility in the dashboard of the business - the graphs are fantastic!

Pros

Keeps a track of all activity including notes and telephone calls.

Cons

No automatic reversing journals.

Source: GetApp
2 of 3 people found this review helpful
Helpful?   Yes   No
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Payton VeStrand

Amazing!

2018-03-08

Pros

The management software makes it very easy to locate all my inventory

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No

Response from Tom


Hi Payton,

Thank you so much for your review. It's great to hear that Brightpearl helping with your inventory management. Thank you for your great feedback on our customer service teams also - I'll be sure to pass that on.

Thank you,
Tom (Brightpearl)

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Patrick O'Sullivan

Great all round platform for B2B sales management

2017-03-20

Where we have functionality gaps, we have been able to use their API to extend the core functionality to meet our business needs.

Pros

All in one package for CRM, Inventory and Accounts User-friendly interface

Cons

Slow / buggy releases Lack of automation options (we use the API to fix this)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Sarah Nelson

Verified Reviewer

Not cheap, but absolutely invaluable and very powerful!

2014-08-29

We were long standing Shopify users, so really wanted an accounts and combined inventory management solution which would integrate seemlessly with Shopify.

Pros

It has freed up lots of our time, streamlining many of our previously laborious admin processes.

Cons

The set up is honestly quite daunting, the software also took some getting used to. However, the email support provided by Brightpearl was exceptional and fast and before long (1-2 months) we were using Brightpearl very happily.

Source: GetApp
4 of 4 people found this review helpful
Helpful?   Yes   No
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Loreto Maristela

Brightpearl is a big help!

2018-02-08

Pros

Our items reach the stores with less lead time. It will really help to reduce/eliminate stock outs and opportunity loss.

Cons

One thing which I think this system needs to improve is about the report/data it generates.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No

Response from Tom


Hi Loreto,

Firstly, thank you for taking the time to review us. Direct, honest feedback is very important to us. I'm really pleased that you find Brightpearl to be a big help and you like the centralised approach. Having everything under one roof is core to what we do and will keep doing. I'm also really pleased to hear that it's helped with reducing your lead times - our automation was built to do that and it's great to hear individual cases when that fruit comes to bear. Thank you for your feedback on our reporting. It's been a point of focus for us and I'm pleased to say that we've improved the capabilities of several of our report in our suite and will continue to do so. To catch up with our latest improvements, be sure to stay tuned to our release notes: https://help.brightpearl.com/hc/en-us/categories/201499746-Release-Notes-Notifications.

Thank you again,
Tom
Brightpearl

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Gareth Lucas

We have grown 50% in the last year

2013-04-02

You get full visibility of your business with real time accounts, you know where your money is and where its going.

Source: GetApp
Helpful?   Yes   No
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Peter Loucks

great package for companies growing out of small business accounting

2013-04-30

Overall great package for companies growing out of small business accounting packages yet not big enough for enterprise level business software.

Pros

Intuitive and always available. One system for all company departments gives better information to each team member.

Cons

Still lacking customizable reports.

Source: GetApp
0 of 1 people found this review helpful
Helpful?   Yes   No
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Anonymous
A verified reviewer

Mixed Bag with Areas of Opportunity

2018-01-10

It's nice to have all your records in one place, but being able to make meaningful use of said data is a large area of opportunity, and it can be done with some substantial elbow grease.

Pros

But there are still areas of opportunity, in terms of better facilitation of accounting, order, and inventory control.

Cons

Needs substantial improvements in reporting inventory and accurately pulling proper reports for tax accounting and other accounting, as well as aiding in projecting units to order per quarter/season.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No

Response from Brightpearl


Hi there,

Thank you for taking the time to review us. We're always pleased to get feedback from one of our customers. I'm pleased you're enjoying our updates to the platform. We're always looking to improve and feedback from users such as yourself is invaluable in assessing this.

Regarding your comment on Brightpearl being primarily suited to smaller companies, many of our customers are large businesses who have grown on Brightpearl and find our platform scales with them. Others join us as such as are impressed with the flexibility.

We would really like to explore the areas for development you mention. I would recommend dropping an email to your Customer Success Manager and we can get the ball rolling.

Thank you again.
Brightpearl

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Keith Latson

Excellent ERP for scaling a multichannel business.

2017-02-06

We have expanded from sales to distribution as our only channel to a highly customized Magento shopping cart, third-party logistics and drop-shipping services for select customers.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Catherine Slatter

Dont use Bright Pearl In Australia

2016-12-08

Every order we have to manually adjust the GST amounts to balance to our correct order from our Ecom system. Its real sap on time.

Pros

Sales and Product Reports

Cons

It is a very expensive reporting system which is all we can use it for.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

1/10

Recommendations to others considering Brightpearl

Make sure you do your homework and not rush into it, and I think this product is suitable for people who arent in Australia.

Source: Software Advice
Helpful?   Yes   No
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Tomasz Pupel

Verified Reviewer

Easy to use multi-channel retail management system

2014-07-12

Great stock management especially if you are a multi-channel seller.

Pros

simple UI, very good Amazon/Ebay integrations, great stock control

Source: GetApp
4 of 5 people found this review helpful
Helpful?   Yes   No
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Anonymous
Marketing Manager (Construction company, 11-50 employees)
Verified Reviewer

Really useful CRM package

2014-07-09

A Great piece of software that allows us to manage many different aspects of our CRM including invoicing and managing customers, we have also taken on a sales person and are able to manage their leads using the software and ensure that they are on track.

Pros

A great piece of software that saves us time and enables multiple people within the organisation to see what each of our team is doing

Cons

None so-far

Source: GetApp
1 of 1 people found this review helpful
Helpful?   Yes   No
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Will Thompson

Verified Reviewer

Inventory control

2016-02-19

With this system we're able to successfully control our stock and fulfill customers orders quickly. Emails are easily sent to the customer to keep them updated of where their products are at all times.

Pros

Inventory is easy to update Unlimited SKUs Print/Pick/Pack/Ship feature to show where each Sales order is in the process

Cons

Must have another system to actually print labels for shipping Not all tracking numbers transfer

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 6-12 months

Source: GetApp
Helpful?   Yes   No
Read more
Raphael

Solid Package for Young Company

2013-09-24

Giving a 4 only due to lack of integration with Magneto custom fields, which was really important for us.

Pros

Robust - Inventory mgmt, CRM, & acct.

Cons

We had issues with importing custom fields from Matengo.

Source: GetApp
3 of 3 people found this review helpful
Helpful?   Yes   No
Read more
James Faulkner

Brightpearl Review

2016-11-18

The ease in which you can import and export data from excel is amazing and saves so much time.

Pros

Importing and exporting via excel

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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James Hewson

Brightpearl - I couldn't sell on multi-channels without this piece of software

2017-03-21

I knew from the outset that I would be selling across multiple channels including Amazon, eBay and our own website and so wanted software that could cope with the stock changes across each channel in live time. But as I was starting a new business wanted some accounting software too, well Brightpearl offers both and the accounting side of things is similar to Sage so is easy to get to grips with and our accountants were more than happy too.

Pros

Ease of use Account package integrated into their core system Inventory readjusted automatically across all channels as items are sold

Cons

Some aspects of the accounting could be more automated rather than relying on manual intervention Some areas when selling on ebay internationally need manual intervention, will be better when this is not required

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering Brightpearl

A great piece of software to work with your business whatever your size.

Source: Capterra
Helpful?   Yes   No
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