Brightpearl Features List

Brightpearl

Complete inventory & order management for growing business

4.34/5 (119 reviews)

Brightpearl Feature Summary

  • Inventory management
  • Shipping management
  • Paypal, Sage Pay and online payments integration
  • Automated real-time accounting
  • Full audit trail on contact records
  • Quoting and invoicing
  • 360 degree visibility of your supply chain
  • Efficient pick, pack, ship process
  • Developer API for third-party integration
  • Multi-Channel Inventory Management
  • CRM
  • Real-time reports
  • Supply Management
  • Multiple warehouses / multiple locations
  • POS
  • Low stock alerts
  • Drop shipping
  • availability
  • Order management

Brightpearl Features In Depth

Order Management

Whenever a customer places an order, a series of events is triggered. While they can also be manually created, with Brightpearl’s ready-made integrations with e-commerce portals like Magento and Shopify, orders can be automatically downloaded. Inventory levels are subsequently decreased, not just on the channel the order is made, but all other sales channels as well, eliminating the possibility of selling the same item twice and dealing with problems later.

Brightpearl’s order management system not only ensures data accuracy and consistency, it also allows retailers to systematize their order fulfillment strategies and optimize stock levels through filters such as shipping method, order date, sales channel, and others. This way, retailers are immediately aware what products/brands are better suited for what channels, and what improvement initiatives can be rolled out to increase sales and improve customer satisfaction.

Inventory Management

Inventory replenishment with Brightpearl starts with just a few clicks. An email is sent to the supplier, and once delivered, the purchase order is marked as received and inventory levels in the sales channels are automatically increased. Because information is centralized, it’s easy to spot which entity you owe money to and how much, including the date the amount is due.

Brightpearl simplifies the usually complex inventory management processes required of a growing business. Aside from automatically increasing or decreasing inventory levels in your various sales channels, depending on whether items have been received from a supplier or sold to a customer, you are afforded the ability to generate cash flow reports and comprehensive inventory audit trails in real time.

Shipping Management

Order information, which includes shipping address and location, are automatically downloaded to your warehouses, empowering retailers to accurately and speedily deliver orders to customers. When an order is drop-shipped from a supplier or fulfilled via your own warehouse, tracking references are emailed to customers using pre-built email templates and transmitted back to your sales channels. Once shipped, the cost of inventory is entered into Brightpearl’s accounting system, giving you an instantaneous view of the profit amount you’ve made.

The shipping management software affords you full control over what and how you ship – partial order fulfillment versus drop-shipping, and order prioritization based on shipping method, order date or customer. For more automation and customization, Brightpearl integrates with e-commerce shipping fulfillment platforms like Shipworks, Shipstation and Metapack.

Online Payments Integration

To further simplify the customer purchasing experience, Brightpearl can be integrated with payment gateways such as PayPal and SagePay. PayPal links with Brightpearl in two ways: as a payment method and to download transactions. When payment processing with PayPal is set up, customers can opt to pay through PayPal via your website. Brightpearl automatically records all PayPal payments received online. Transaction details can then be viewed via the PayPal log and synchronized with Brightpearl using the PayPal transaction download integration feature.

SagePay, on the other hand, can be used to make online payments via the Brightpearl site (SagePay form) or through back-office payments (SagePay direct), also known as Mail Order/Telephone Order or MOTO. This means that customers can make payments over the phone, for one. For Magento users, SagePay payment setup is done in Magento.

Automated Real-Time Accounting

Brightpearl includes a full accounting system that allows users to keep track of the items they’re selling day to day, which channels are making money, which items are selling well, and such. Profits can be analyzed by channel, customer or SKU, empowering retailers to invest their money intelligently on better-performing products and channels.

The system provides in-depth and up-to-date reports that your accountant can also access to make updates and adjustments. Data can be exported as CSV, and Brightpearl’s support team provides 24/7 email support, documentations, a video library, and launch and acceleration services to help you and your staff with the training you’ll need to get started.

Operations Management Feature Comparison

Most popular features of all Operations Management apps

API (372 other apps)
Activity Dashboard (248 other apps)
Activity Tracking (157 other apps)
Auditing (212 other apps)
Automatic Notifications (260 other apps)
Compliance Management (164 other apps)
Custom Fields (148 other apps)
Customizable Reporting (206 other apps)
Data Import/Export (208 other apps)
Document Storage (150 other apps)
Inventory Management (176 other apps)
Inventory Tracking (167 other apps)
Invoice Management (157 other apps)
Monitoring (161 other apps)
Multi-Location (140 other apps)
Real Time Data (172 other apps)
Real Time Reporting (140 other apps)
Reporting & Statistics (166 other apps)
Third Party Integration (177 other apps)
Workflow Management (172 other apps)

Competitor Feature Comparison

API
Accounting Integration
Accounting Management
Alerts / Escalation
Application Integration
Audit Trail
Auditing
Availability Management
Balance Sheet
Barcode Scanning
Barcode Support
Batch Processing
Billing & Invoicing
CRM Integration
Campaign Management
Channel Management
Collaboration Tools
Collaborative Inventory Control
Communication Management
Configurable Workflow
Contact History
Customer Database
Customer History
Customer Segmentation
Customizable Reporting
Cycle Count
Data Import/Export
Data Synchronization
Demand Forecasting
Dispatch Management
Electronic Payments
Email Marketing
Financial Management
History Tracking
Income Statements
Inventory Management
Inventory Optimization
Inventory Reconciliation
Inventory Replenishment
Inventory Tracking
Invoice Management
Invoice Processing
Label Printing
Multi-Channel Management
Multi-Country
Multi-Currency
Multi-Location
Offline Access
Order Entry
Order Management
Order Processing
Order Taking
Order Tracking
POS
Performance Reports
Permission Management
Prioritizing
Purchase Order Management
Purchasing Management
Quote Management
Real Time Analytics
Real Time Data
Real Time Reporting
Real Time Updates
Receiving
Replenishment Orders
Retail Inventory Management
Returns Management
Role-Based Permissions
Rules-Based Workflow
Sales Analytics
Sales Forecasting
Sales Orders
Sales Reporting
Sales Tracking
Shipping Labels
Shipping Management
Software Inventory
Status Tracking
Stock Management
Supplier Management
Supply Chain Planning
Third Party Integration
Warehouse Management
Workflow Management
eCommerce Integration
eCommerce Management
Visit WebsiteCompare App
API
Accounting Integration
Accounting Management
Alerts / Escalation
Application Integration
Audit Trail
Auditing
Availability Management
Balance Sheet
Barcode Scanning
Barcode Support
Batch Processing
Billing & Invoicing
CRM Integration
Campaign Management
Channel Management
Collaboration Tools
Collaborative Inventory Control
Communication Management
Configurable Workflow
Contact History
Customer Database
Customer History
Customer Segmentation
Customizable Reporting
Cycle Count
Data Import/Export
Data Synchronization
Demand Forecasting
Dispatch Management
Electronic Payments
Email Marketing
Financial Management
History Tracking
Income Statements
Inventory Management
Inventory Optimization
Inventory Reconciliation
Inventory Replenishment
Inventory Tracking
Invoice Management
Invoice Processing
Label Printing
Multi-Channel Management
Multi-Country
Multi-Currency
Multi-Location
Offline Access
Order Entry
Order Management
Order Processing
Order Taking
Order Tracking
POS
Performance Reports
Permission Management
Prioritizing
Purchase Order Management
Purchasing Management
Quote Management
Real Time Analytics
Real Time Data
Real Time Reporting
Real Time Updates
Receiving
Replenishment Orders
Retail Inventory Management
Returns Management
Role-Based Permissions
Rules-Based Workflow
Sales Analytics
Sales Forecasting
Sales Orders
Sales Reporting
Sales Tracking
Shipping Labels
Shipping Management
Software Inventory
Status Tracking
Stock Management
Supplier Management
Supply Chain Planning
Third Party Integration
Warehouse Management
Workflow Management
eCommerce Integration
eCommerce Management
Visit WebsiteCompare App
API
Accounting Integration
Accounting Management
Alerts / Escalation
Application Integration
Audit Trail
Auditing
Availability Management
Balance Sheet
Barcode Scanning
Barcode Support
Batch Processing
Billing & Invoicing
CRM Integration
Campaign Management
Channel Management
Collaboration Tools
Collaborative Inventory Control
Communication Management
Configurable Workflow
Contact History
Customer Database
Customer History
Customer Segmentation
Customizable Reporting
Cycle Count
Data Import/Export
Data Synchronization
Demand Forecasting
Dispatch Management
Electronic Payments
Email Marketing
Financial Management
History Tracking
Income Statements
Inventory Management
Inventory Optimization
Inventory Reconciliation
Inventory Replenishment
Inventory Tracking
Invoice Management
Invoice Processing
Label Printing
Multi-Channel Management
Multi-Country
Multi-Currency
Multi-Location
Offline Access
Order Entry
Order Management
Order Processing
Order Taking
Order Tracking
POS
Performance Reports
Permission Management
Prioritizing
Purchase Order Management
Purchasing Management
Quote Management
Real Time Analytics
Real Time Data
Real Time Reporting
Real Time Updates
Receiving
Replenishment Orders
Retail Inventory Management
Returns Management
Role-Based Permissions
Rules-Based Workflow
Sales Analytics
Sales Forecasting
Sales Orders
Sales Reporting
Sales Tracking
Shipping Labels
Shipping Management
Software Inventory
Status Tracking
Stock Management
Supplier Management
Supply Chain Planning
Third Party Integration
Warehouse Management
Workflow Management
eCommerce Integration
eCommerce Management
Visit WebsiteCompare App

Mobile apps

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Brightpearl Feature Reviews

25 reviewers had the following to say about Brightpearl's features:

Tim Elliott

Verified Reviewer

Brightpearl is now vital to our business

2014-09-03

When we recently acquired another company, Brightpearl was invaluable in allowing us to easily integrate their website into our system.

Pros

The multi Channel elements.

Cons

The cost can mount up if you have a number of users. Reporting could be better.

Source: GetApp
3 of 4 people found this review helpful
Helpful?   Yes   No
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Katie Klein

Verified Reviewer

Great Inventory Management

2015-10-03

Coming from the previous program we used, Bright Pearl was a huge step up in inventory tracking.

Pros

- great inventory management - fast and current connection to online orders, stock, and inventory - good reports system - lots of apps available to help tailor the program to your business' needs

Cons

I would love to see more steps become automatic, and fields auto-populate.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
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Rob Assile

Verified Reviewer

Getting Better and Better- 8 Months working with BP

2014-09-06

I've tried several other Multichannel inventory systems and they all have issues, so it is to be expected..

Pros

Multi Channel inventory management - Including Amazon FBA Reports - to many to list The Accounting System ***The in house customer Service is exceptional.

Cons

They are still having "Growing Pains" and many features are in need of improvement. No time saved listing on ebay

Source: GetApp
4 of 4 people found this review helpful
Helpful?   Yes   No
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Joy Knudtson

Verified Reviewer

Awesome Customer Service

2015-10-26

BrightPearl has been very useful for helping us with our inventory tracking and reporting.

Pros

Customer Service, inventory tracking, reporting

Cons

Missing key features, like credit card processing

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Free Trial

Source: GetApp
Helpful?   Yes   No
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Greg Huet

We use brightpearl inventory management software

2016-11-29

We have used brightpearl inventory management software for a few years, and find it very useful to manage our sales and dispatch.

Pros

ease of use

Cons

make a mobile app version

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Brightpearl

make a mobile app version

Source: Capterra
Helpful?   Yes   No
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Levi Neto

Bright Pearl should be the only multi sales-channel solution.

2015-11-05

Pros

The software is extremely easy to use and to learn.

Cons

I believe that the inventory management interface could be better and the bulk upload for item creation and qty update would be easier.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Likelihood to recommend

9/10

Recommendations to others considering Brightpearl

If you have several ecommerce channels, this is the softtware for you.

Source: Software Advice
Helpful?   Yes   No
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Joseph Hankin

Bright Pearl Review

2013-09-24

I am pleased to report that Bright Pearl's team have been very diligent in understanding our needs, and have supported us with our setup, implementation and on-going day to day business requirements to a high standard.

Pros

Very easy to setup and integrate into Magento, eBay, and Amazon for retail sales aggregation.

Cons

Generating reports on data sets can be time consuming.

Source: GetApp
1 of 1 people found this review helpful
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Elaine Honeywood

Verified Reviewer

On the Cloud !

2014-07-25

It is so user friendly, nice clean screen with full visibility in the dashboard of the business - the graphs are fantastic!

Pros

Very intuitive - it just works so well and having multi tabs open is a great advantage when you are busy.

Cons

No automatic reversing journals.

Source: GetApp
2 of 3 people found this review helpful
Helpful?   Yes   No
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Graham Harrison

Verified Reviewer

Fantastic option for Multi Channel Retail

2014-07-09

Moving from an hourly clunky file transfer system to a direct API connection to Amazon and Ebay has been revolutionary for us.

Pros

Direct API connection to Amazon and Ebay Fixed monthly fee Accounts package integral to Brightpearl.

Cons

The warehousing side is still a little under developed but this is being worked on No real sell through reporting or reports to help you forecast.

Source: GetApp
4 of 4 people found this review helpful
Helpful?   Yes   No
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Keith Latson

Excellent ERP for scaling a multichannel business.

2017-02-06

We have expanded from sales to distribution as our only channel to a highly customized Magento shopping cart, third-party logistics and drop-shipping services for select customers.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
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Patrick O'Sullivan

Great all round platform for B2B sales management

2017-03-20

Where we have functionality gaps, we have been able to use their API to extend the core functionality to meet our business needs.

Pros

All in one package for CRM, Inventory and Accounts User-friendly interface

Cons

Slow / buggy releases Lack of automation options (we use the API to fix this)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Gareth Lucas

We have grown 50% in the last year

2013-04-02

You get full visibility of your business with real time accounts, you know where your money is and where its going.

Source: GetApp
Helpful?   Yes   No
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Loreto Maristela

Brightpearl is a big help!

2018-02-08

Pros

Our items reach the stores with less lead time. It will really help to reduce/eliminate stock outs and opportunity loss.

Cons

One thing which I think this system needs to improve is about the report/data it generates.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No

Response from Tom


Hi Loreto,

Firstly, thank you for taking the time to review us. Direct, honest feedback is very important to us. I'm really pleased that you find Brightpearl to be a big help and you like the centralised approach. Having everything under one roof is core to what we do and will keep doing. I'm also really pleased to hear that it's helped with reducing your lead times - our automation was built to do that and it's great to hear individual cases when that fruit comes to bear. Thank you for your feedback on our reporting. It's been a point of focus for us and I'm pleased to say that we've improved the capabilities of several of our report in our suite and will continue to do so. To catch up with our latest improvements, be sure to stay tuned to our release notes: https://help.brightpearl.com/hc/en-us/categories/201499746-Release-Notes-Notifications.

Thank you again,
Tom
Brightpearl

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Raphael

Solid Package for Young Company

2013-09-24

Giving a 4 only due to lack of integration with Magneto custom fields, which was really important for us.

Pros

Robust - Inventory mgmt, CRM, & acct.

Cons

We had issues with importing custom fields from Matengo.

Source: GetApp
3 of 3 people found this review helpful
Helpful?   Yes   No
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Payton VeStrand

Amazing!

2018-03-08

Pros

The management software makes it very easy to locate all my inventory

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No

Response from Tom


Hi Payton,

Thank you so much for your review. It's great to hear that Brightpearl helping with your inventory management. Thank you for your great feedback on our customer service teams also - I'll be sure to pass that on.

Thank you,
Tom (Brightpearl)

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Sarah Nelson

Verified Reviewer

Not cheap, but absolutely invaluable and very powerful!

2014-08-29

We were long standing Shopify users, so really wanted an accounts and combined inventory management solution which would integrate seemlessly with Shopify.

Pros

It has freed up lots of our time, streamlining many of our previously laborious admin processes.

Cons

The set up is honestly quite daunting, the software also took some getting used to. However, the email support provided by Brightpearl was exceptional and fast and before long (1-2 months) we were using Brightpearl very happily.

Source: GetApp
4 of 4 people found this review helpful
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Anonymous
A verified reviewer

Mixed Bag with Areas of Opportunity

2018-01-10

It's nice to have all your records in one place, but being able to make meaningful use of said data is a large area of opportunity, and it can be done with some substantial elbow grease.

Pros

But there are still areas of opportunity, in terms of better facilitation of accounting, order, and inventory control.

Cons

Needs substantial improvements in reporting inventory and accurately pulling proper reports for tax accounting and other accounting, as well as aiding in projecting units to order per quarter/season.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No

Response from Brightpearl


Hi there,

Thank you for taking the time to review us. We're always pleased to get feedback from one of our customers. I'm pleased you're enjoying our updates to the platform. We're always looking to improve and feedback from users such as yourself is invaluable in assessing this.

Regarding your comment on Brightpearl being primarily suited to smaller companies, many of our customers are large businesses who have grown on Brightpearl and find our platform scales with them. Others join us as such as are impressed with the flexibility.

We would really like to explore the areas for development you mention. I would recommend dropping an email to your Customer Success Manager and we can get the ball rolling.

Thank you again.
Brightpearl

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Tomasz Pupel

Verified Reviewer

Easy to use multi-channel retail management system

2014-07-12

Great stock management especially if you are a multi-channel seller.

Pros

simple UI, very good Amazon/Ebay integrations, great stock control

Source: GetApp
4 of 5 people found this review helpful
Helpful?   Yes   No
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Peter Loucks

great package for companies growing out of small business accounting

2013-04-30

Overall great package for companies growing out of small business accounting packages yet not big enough for enterprise level business software.

Pros

Intuitive and always available. One system for all company departments gives better information to each team member.

Cons

Still lacking customizable reports.

Source: GetApp
0 of 1 people found this review helpful
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John Hubbard

Make Your Business Scalable

2014-02-24

As a young company, we have always been looking for ways to scale efficiently and everything within our company is reviewed and streamlined regularly to help our small team (5) work more efficiently. Brightpearl was the answer to a lot of solutions and has enabled us to grow within the last year and gain more control over and insight into our business on a daily basis.

Pros

Integrated with eCommerce and payment solutions Fast order processing Total visibility across departments - inventory, sales, accounting, CRM Speed of development and release cycle Fast customer support and resolution of issues

Cons

No multi-currency functionality No BOM or manufacturing functionality Can only import products / users from excel.xls files

Source: GetApp
2 of 2 people found this review helpful
Helpful?   Yes   No
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James Faulkner

Brightpearl Review

2016-11-18

What I particularly like about BP it is never standing still and new ideas are always emerging, the new multi currency feature will be really useful for our company.

Pros

Importing and exporting via excel

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Catherine Slatter

Dont use Bright Pearl In Australia

2016-12-08

Every order we have to manually adjust the GST amounts to balance to our correct order from our Ecom system. Its real sap on time.

Pros

Sales and Product Reports

Cons

It is a very expensive reporting system which is all we can use it for.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

1/10

Recommendations to others considering Brightpearl

Make sure you do your homework and not rush into it, and I think this product is suitable for people who arent in Australia.

Source: Software Advice
Helpful?   Yes   No
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Anonymous
Marketing Manager (Construction company, 11-50 employees)
Verified Reviewer

Really useful CRM package

2014-07-09

A Great piece of software that allows us to manage many different aspects of our CRM including invoicing and managing customers, we have also taken on a sales person and are able to manage their leads using the software and ensure that they are on track.

Pros

A great piece of software that saves us time and enables multiple people within the organisation to see what each of our team is doing

Cons

None so-far

Source: GetApp
1 of 1 people found this review helpful
Helpful?   Yes   No
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Bryan Bentz

Verified Reviewer

All in One Ecommerce Software

2015-08-18

Saves us hours each day with automation and syncing of orders and inventory to multiple channels.

Pros

Multi-Channel inventory sync, accounting is integrated with the order fulfillment, CRM, and most of the functions you need to run a growing eCommerce business.

Cons

You can export data files and reports currently, but not the entire database at once.

Rating breakdown

Value for money
Customer support

Time used: 1-2 years

Source: GetApp
2 of 2 people found this review helpful
Helpful?   Yes   No
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James Detain

Brightpearl In Our Growing Company

2014-09-29

In relation to helping with our sales management it ensures that each user can see any communication and quotes that have been sent by other staff members and not end up sending multiple quotes and invoices to the same customer.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more