Brightpearl Features

Brightpearl

The retail operations platform for brands and retailers

4.36/5 (147 reviews)

Brightpearl Features In Depth

Order Management

Whenever a customer places an order, a series of events is triggered. While they can also be manually created, with Brightpearl’s ready-made integrations with e-commerce portals like Magento and Shopify, orders can be automatically downloaded. Inventory levels are subsequently decreased, not just on the channel the order is made, but all other sales channels as well, eliminating the possibility of selling the same item twice and dealing with problems later.

Brightpearl’s order management system not only ensures data accuracy and consistency, it also allows retailers to systematize their order fulfillment strategies and optimize stock levels through filters such as shipping method, order date, sales channel, and others. This way, retailers are immediately aware what products/brands are better suited for what channels, and what improvement initiatives can be rolled out to increase sales and improve customer satisfaction.

Inventory Management

Inventory replenishment with Brightpearl starts with just a few clicks. An email is sent to the supplier, and once delivered, the purchase order is marked as received and inventory levels in the sales channels are automatically increased. Because information is centralized, it’s easy to spot which entity you owe money to and how much, including the date the amount is due.

Brightpearl simplifies the usually complex inventory management processes required of a growing business. Aside from automatically increasing or decreasing inventory levels in your various sales channels, depending on whether items have been received from a supplier or sold to a customer, you are afforded the ability to generate cash flow reports and comprehensive inventory audit trails in real time.

Shipping Management

Order information, which includes shipping address and location, are automatically downloaded to your warehouses, empowering retailers to accurately and speedily deliver orders to customers. When an order is drop-shipped from a supplier or fulfilled via your own warehouse, tracking references are emailed to customers using pre-built email templates and transmitted back to your sales channels. Once shipped, the cost of inventory is entered into Brightpearl’s accounting system, giving you an instantaneous view of the profit amount you’ve made.

The shipping management software affords you full control over what and how you ship – partial order fulfillment versus drop-shipping, and order prioritization based on shipping method, order date or customer. For more automation and customization, Brightpearl integrates with e-commerce shipping fulfillment platforms like Shipworks, [Shipstation] (http://www.getapp.com/shipstation-application) and [Metapack] (http://www.getapp.com/metapack-application).

Online Payments Integration

To further simplify the customer purchasing experience, Brightpearl can be integrated with payment gateways such as PayPal and SagePay. PayPal links with Brightpearl in two ways: as a payment method and to download transactions. When payment processing with PayPal is set up, customers can opt to pay through PayPal via your website. Brightpearl automatically records all PayPal payments received online. Transaction details can then be viewed via the PayPal log and synchronized with Brightpearl using the PayPal transaction download integration feature.

SagePay, on the other hand, can be used to make online payments via the Brightpearl site (SagePay form) or through back-office payments (SagePay direct), also known as Mail Order/Telephone Order or MOTO. This means that customers can make payments over the phone, for one. For Magento users, SagePay payment setup is done in Magento.

Automated Real-Time Accounting

Brightpearl includes a full accounting system that allows users to keep track of the items they’re selling day to day, which channels are making money, which items are selling well, and such. Profits can be analyzed by channel, customer or SKU, empowering retailers to invest their money intelligently on better-performing products and channels.

The system provides in-depth and up-to-date reports that your accountant can also access to make updates and adjustments. Data can be exported as CSV, and Brightpearl’s support team provides 24/7 email support, documentations, a video library, and launch and acceleration services to help you and your staff with the training you’ll need to get started.

Competitor Feature Comparison

3PL Management
API
Access Controls/Permissions
Accounting
Accounting Integration
Activity Dashboard
Alerts/Notifications
Audit Management
Audit Trail
Backorder Management
Barcode / Ticket Scanning
Barcode Recognition
Barcoding/RFID
Billing & Invoicing
Bills of Material
CRM
Campaign Management
Cataloging/Categorization
Channel Management
Check-in/Check-out
Collaboration Tools
Commission Management
Configurable Workflow
Contact Database
Cost Tracking
Credit Card Processing
Customer Accounts
Customer Database
Customer History
Customer Segmentation
Customizable Fields
Customizable Reports
Customizable Templates
Cycle Count
Data Import/Export
Data Security
Data Synchronization
Demand Forecasting
Discount Management
Distribution Management
Drag & Drop
EDI
Electronic Payments
Email Management
Email Marketing
Employee Management
Financial Management
For Retail
Forecasting
Import/Export Management
Income & Balance Sheet
Inventory Auditing
Inventory Control
Inventory Management
Inventory Optimization
Inventory Replenishment
Inventory Tracking
Invoice Management
Invoice Processing
Item Management
Kitting
Labeling
List Management
Loyalty Program
Mail Order
Manufacturing Inventory Management
Marketplace Integration
Merchandise Management
Mobile Access
Mobile Commerce
Multi-Channel Management
Multi-Currency
Multi-Location
Multi-Store
Offline Access
Order Entry
Order Fulfillment
Order Management
Order Processing
Order Tracking
Payment Processing
Performance Metrics
Point of Sale (POS)
Procurement Management
Product Identification
Project Management
Promotions Management
Purchase Order Management
Purchasing & Receiving
Quality Management
Quotes/Estimates
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Order Entry
Real Time Reporting
Real Time Synchronization
Real-time Updates
Receiving/Putaway Management
Recurring Orders
Reminders
Remote Order Entry
Reorder Management
Reporting & Statistics
Reporting/Analytics
Retail Inventory Management
Retail POS
Returns Management
Rules-Based Workflow
SEO Management
SKU/UPC Codes
Sales & Operations Planning
Sales Forecasting
Sales Orders
Sales Reports
Sales Tax Management
Search/Filter
Serial Number Tracking
Shipping Labels
Shipping Management
Shopping Cart
Special Order Management
Status Tracking
Stock Management
Supplier Management
Supply Chain Management
Templates
Third Party Integrations
Transaction History
Warehouse Management
Website Management
Workflow Management
eCommerce Management
Visit WebsiteCompare App
3PL Management
API
Access Controls/Permissions
Accounting
Accounting Integration
Activity Dashboard
Alerts/Notifications
Audit Management
Audit Trail
Backorder Management
Barcode / Ticket Scanning
Barcode Recognition
Barcoding/RFID
Billing & Invoicing
Bills of Material
CRM
Campaign Management
Cataloging/Categorization
Channel Management
Check-in/Check-out
Collaboration Tools
Commission Management
Configurable Workflow
Contact Database
Cost Tracking
Credit Card Processing
Customer Accounts
Customer Database
Customer History
Customer Segmentation
Customizable Fields
Customizable Reports
Customizable Templates
Cycle Count
Data Import/Export
Data Security
Data Synchronization
Demand Forecasting
Discount Management
Distribution Management
Drag & Drop
EDI
Electronic Payments
Email Management
Email Marketing
Employee Management
Financial Management
For Retail
Forecasting
Import/Export Management
Income & Balance Sheet
Inventory Auditing
Inventory Control
Inventory Management
Inventory Optimization
Inventory Replenishment
Inventory Tracking
Invoice Management
Invoice Processing
Item Management
Kitting
Labeling
List Management
Loyalty Program
Mail Order
Manufacturing Inventory Management
Marketplace Integration
Merchandise Management
Mobile Access
Mobile Commerce
Multi-Channel Management
Multi-Currency
Multi-Location
Multi-Store
Offline Access
Order Entry
Order Fulfillment
Order Management
Order Processing
Order Tracking
Payment Processing
Performance Metrics
Point of Sale (POS)
Procurement Management
Product Identification
Project Management
Promotions Management
Purchase Order Management
Purchasing & Receiving
Quality Management
Quotes/Estimates
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Order Entry
Real Time Reporting
Real Time Synchronization
Real-time Updates
Receiving/Putaway Management
Recurring Orders
Reminders
Remote Order Entry
Reorder Management
Reporting & Statistics
Reporting/Analytics
Retail Inventory Management
Retail POS
Returns Management
Rules-Based Workflow
SEO Management
SKU/UPC Codes
Sales & Operations Planning
Sales Forecasting
Sales Orders
Sales Reports
Sales Tax Management
Search/Filter
Serial Number Tracking
Shipping Labels
Shipping Management
Shopping Cart
Special Order Management
Status Tracking
Stock Management
Supplier Management
Supply Chain Management
Templates
Third Party Integrations
Transaction History
Warehouse Management
Website Management
Workflow Management
eCommerce Management
Visit WebsiteCompare App
3PL Management
API
Access Controls/Permissions
Accounting
Accounting Integration
Activity Dashboard
Alerts/Notifications
Audit Management
Audit Trail
Backorder Management
Barcode / Ticket Scanning
Barcode Recognition
Barcoding/RFID
Billing & Invoicing
Bills of Material
CRM
Campaign Management
Cataloging/Categorization
Channel Management
Check-in/Check-out
Collaboration Tools
Commission Management
Configurable Workflow
Contact Database
Cost Tracking
Credit Card Processing
Customer Accounts
Customer Database
Customer History
Customer Segmentation
Customizable Fields
Customizable Reports
Customizable Templates
Cycle Count
Data Import/Export
Data Security
Data Synchronization
Demand Forecasting
Discount Management
Distribution Management
Drag & Drop
EDI
Electronic Payments
Email Management
Email Marketing
Employee Management
Financial Management
For Retail
Forecasting
Import/Export Management
Income & Balance Sheet
Inventory Auditing
Inventory Control
Inventory Management
Inventory Optimization
Inventory Replenishment
Inventory Tracking
Invoice Management
Invoice Processing
Item Management
Kitting
Labeling
List Management
Loyalty Program
Mail Order
Manufacturing Inventory Management
Marketplace Integration
Merchandise Management
Mobile Access
Mobile Commerce
Multi-Channel Management
Multi-Currency
Multi-Location
Multi-Store
Offline Access
Order Entry
Order Fulfillment
Order Management
Order Processing
Order Tracking
Payment Processing
Performance Metrics
Point of Sale (POS)
Procurement Management
Product Identification
Project Management
Promotions Management
Purchase Order Management
Purchasing & Receiving
Quality Management
Quotes/Estimates
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Order Entry
Real Time Reporting
Real Time Synchronization
Real-time Updates
Receiving/Putaway Management
Recurring Orders
Reminders
Remote Order Entry
Reorder Management
Reporting & Statistics
Reporting/Analytics
Retail Inventory Management
Retail POS
Returns Management
Rules-Based Workflow
SEO Management
SKU/UPC Codes
Sales & Operations Planning
Sales Forecasting
Sales Orders
Sales Reports
Sales Tax Management
Search/Filter
Serial Number Tracking
Shipping Labels
Shipping Management
Shopping Cart
Special Order Management
Status Tracking
Stock Management
Supplier Management
Supply Chain Management
Templates
Third Party Integrations
Transaction History
Warehouse Management
Website Management
Workflow Management
eCommerce Management
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Mobile apps

iOS App


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Brightpearl Feature Reviews

25 reviewers had the following to say about Brightpearl's features:

Tim Elliott

Brightpearl is now vital to our business

2014-09-03

When we recently acquired another company, Brightpearl was invaluable in allowing us to easily integrate their website into our system.

Pros

The multi Channel elements. Inventory Management.

Cons

The cost can mount up if you have a number of users. Reporting could be better.

Source: GetApp
Helpful?   Yes   No
Read more
Greg H.

We use brightpearl inventory management software

2016-11-29

We have used brightpearl inventory management software for a few years, and find it very useful to manage our sales and dispatch.

Pros

ease of use

Cons

make a mobile app version

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Brightpearl

make a mobile app version

Source: Capterra
Helpful?   Yes   No
Read more
Katie K.

Verified Reviewer

Great Inventory Management

2015-10-03

Coming from the previous program we used, Bright Pearl was a huge step up in inventory tracking.

Pros

- great inventory management - fast and current connection to online orders, stock, and inventory - good reports system - lots of apps available to help tailor the program to your business' needs

Cons

While Bright Pearl is easy to use, sometimes the amount of manual steps you have to take with some of the processes are tedious.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
Read more
Dean L.

Good Reliable System

2021-05-20

Good service and communication. Advise them of improvements required, hopefully implemented.

Pros

Reliable Platform, good for stock management and links up well to our websites.

Cons

Back end needs updated and reporting could be improved.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No

Response from Brightpearl


Hi Dean,

Thank you very much for your review, we love hearing from our customers!

I'm very pleased to hear that your business is doing so well on Brightpearl.

Just on your feedback on our reporting functionality, we have options for our customers who wish to go beyond our core reporting, I'll ask your Success team to reach out to you about Brightpearl Analytics.

We'll look out for your suggested improvements.

Thank you again,

Tom (Brightpearl)

Read more
Joseph Hankin

Bright Pearl Review

2013-09-24

I am pleased to report that Bright Pearl's team have been very diligent in understanding our needs, and have supported us with our setup, implementation and on-going day to day business requirements to a high standard.

Pros

Very easy to setup and integrate into Magento, eBay, and Amazon for retail sales aggregation.

Cons

Generating reports on data sets can be time consuming.

Source: GetApp
Helpful?   Yes   No
Read more
Stacy W.

A Great Small to Medium Size Business All-in-One Solution for Customer Relation Management Tool

2019-05-07

The customer service is truly amazing. [SENSITIVE CONTENT HIDDEN] is definitely a rare breed in the area of marketing referrals. He conducted himself with a great deal of integrity when demo-ing the product for our company.

Pros

Instead of bouncing from various tabs attempting to retrieve customer specific details, this software collects all the data into one place.

Cons

They do not provide this as an option in their inventory management system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Brightpearl


Hi Stacy,

Thank you very much for sparing the time to review us.

It's great to hear that you love our integrated package. The benefits you describe are a key element of exactly what we designed it to achieve - retail efficiency.

We acknowledged that manufacturing wasn't something that we didn't support as well as we could, so we developed our Bill of Materials module which you can find out more about here: https://www.brightpearl.com/integrations-bom/bom-module.

Thank you for your kind words about Phil. You echo our own thoughts, and I'll be sure to pass your comments on.

Thanks again for taking the time.
Tom

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Rob A.

Verified Reviewer

Getting Better and Better- 8 Months working with BP

2014-09-06

I've tried several other Multichannel inventory systems and they all have issues, so it is to be expected..

Pros

Multi Channel inventory management - Including Amazon FBA Reports - to many to list The Accounting System ***The in house customer Service is exceptional.

Cons

They are still having "Growing Pains" and many features are in need of improvement. No time saved listing on ebay

Source: GetApp
Helpful?   Yes   No
Read more
Joy K.

Verified Reviewer

Awesome Customer Service

2015-10-26

BrightPearl has been very useful for helping us with our inventory tracking and reporting.

Pros

Customer Service, inventory tracking, reporting

Cons

Missing key features, like credit card processing

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Free Trial

Source: GetApp
Helpful?   Yes   No
Read more
Graham H.

Verified Reviewer

Fantastic option for Multi Channel Retail

2014-07-09

Moving from an hourly clunky file transfer system to a direct API connection to Amazon and Ebay has been revolutionary for us.

Pros

Direct API connection to Amazon and Ebay Fixed monthly fee Accounts package integral to Brightpearl.

Cons

The warehousing side is still a little under developed but this is being worked on No real sell through reporting or reports to help you forecast.

Source: GetApp
Helpful?   Yes   No
Read more
Levi N.

Bright Pearl should be the only multi sales-channel solution.

2015-11-05

Pros

The software is extremely easy to use and to learn.

Cons

I believe that the inventory management interface could be better and the bulk upload for item creation and qty update would be easier.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Likelihood to recommend

9/10

Recommendations to others considering Brightpearl

If you have several ecommerce channels, this is the softtware for you.

Source: Software Advice
Helpful?   Yes   No
Read more
Elaine H.

Verified Reviewer

On the Cloud !

2014-07-25

It is so user friendly, nice clean screen with full visibility in the dashboard of the business - the graphs are fantastic!

Pros

Keeps a track of all activity including notes and telephone calls.

Cons

No automatic reversing journals.

Source: GetApp
Helpful?   Yes   No
Read more
Gail G.

It works for us!

2020-09-30

Not just a chat feature but real intelligent individuals always trying their best to help.

Pros

This software manages our inventory seamlessly between our 3 channels.

Cons

The software doesn't integrate directly with X-cart but we have a work around.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Brightpearl


Hi Nick,

Great to hear from you. Thank you for sparing some time to give us your thoughts.

Happy 6th Brightpearl Anniversary too! It's so heartwarming to hear the impact that Brightpearl has had on BayTree Cookware over the years. I'll pass on your glowing feedback of our customer service team - I know they love to hear it.

Thank you again,
Tom (Brightpearl)

Read more
Tomasz P.

Verified Reviewer

Easy to use multi-channel retail management system

2014-07-12

Great stock management especially if you are a multi-channel seller.

Pros

simple UI, very good Amazon/Ebay integrations, great stock control

Source: GetApp
Helpful?   Yes   No
Read more
Peter Loucks

great package for companies growing out of small business accounting

2013-04-30

Overall great package for companies growing out of small business accounting packages yet not big enough for enterprise level business software.

Pros

Intuitive and always available. One system for all company departments gives better information to each team member.

Cons

Still lacking customizable reports.

Source: GetApp
Helpful?   Yes   No
Read more
Gareth Lucas

We have grown 50% in the last year

2013-04-02

You get full visibility of your business with real time accounts, you know where your money is and where its going.

Source: GetApp
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Mixed Bag with Areas of Opportunity

2018-01-10

It's nice to have all your records in one place, but being able to make meaningful use of said data is a large area of opportunity, and it can be done with some substantial elbow grease.

Pros

But there are still areas of opportunity, in terms of better facilitation of accounting, order, and inventory control.

Cons

Needs substantial improvements in reporting inventory and accurately pulling proper reports for tax accounting and other accounting, as well as aiding in projecting units to order per quarter/season.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No

Response from Brightpearl


Hi there,

Thank you for taking the time to review us. We're always pleased to get feedback from one of our customers. I'm pleased you're enjoying our updates to the platform. We're always looking to improve and feedback from users such as yourself is invaluable in assessing this.

Regarding your comment on Brightpearl being primarily suited to smaller companies, many of our customers are large businesses who have grown on Brightpearl and find our platform scales with them. Others join us as such as are impressed with the flexibility.

We would really like to explore the areas for development you mention. I would recommend dropping an email to your Customer Success Manager and we can get the ball rolling.

Thank you again.
Brightpearl

Read more
Keith L.

Excellent ERP for scaling a multichannel business.

2017-02-06

We have expanded from sales to distribution as our only channel to a highly customized Magento shopping cart, third-party logistics and drop-shipping services for select customers.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Joana C.

Amazing Company, amazing team!

2020-11-02

Pros

It's super practical, easy to use and understand and it helps to track way more than other services.

Cons

It would be amazing if it could have more visual reports

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Brightpearl


Hi Joana,

Thank you for your feedback! So in summary: it works, it's simple, and it's better than the competition? As reviews go, we couldn't ask for more!

On the visual reports, we're aware of how popular they are and we're working on developing more all the time!

Thank you again,
Tom (Brightpearl)

Read more
Payton V.

Amazing!

2018-03-08

Pros

The management software makes it very easy to locate all my inventory

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No

Response from Tom


Hi Payton,

Thank you so much for your review. It's great to hear that Brightpearl helping with your inventory management. Thank you for your great feedback on our customer service teams also - I'll be sure to pass that on.

Thank you,
Tom (Brightpearl)

Read more
Ellie M.

Verified Reviewer

Excellent, intelligent platform

2021-04-28

An intelligent platform that allows the business to report and develop it's strengths and weaknesses.

Pros

The abilities and reporting involved with controlling stock and orders

Cons

We have maxed Brightpearl's abilities, but due to their expansive resources we are looking into their other analytics service to fulfill our requirements.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No

Response from Brightpearl


Hi Ellie,

Thank you so much for sparing the time to review us.

It's great to hear that you've been able to get such insights to help your growth!

Our entry level reporting is sufficient for some of our brands, but we acknowledged that some need more power and granularity which is why we have developed our analytics suite to meet this need. It sounds like you'd be a great fit for it.

Thanks again,
Tom (Brightpearl)

Read more
Sarah N.

Verified Reviewer

Not cheap, but absolutely invaluable and very powerful!

2014-08-29

We were long standing Shopify users, so really wanted an accounts and combined inventory management solution which would integrate seemlessly with Shopify.

Pros

It has freed up lots of our time, streamlining many of our previously laborious admin processes.

Cons

The set up is honestly quite daunting, the software also took some getting used to. However, the email support provided by Brightpearl was exceptional and fast and before long (1-2 months) we were using Brightpearl very happily.

Source: GetApp
Helpful?   Yes   No
Read more
Catherine S.

Dont use Bright Pearl In Australia

2016-12-08

Every order we have to manually adjust the GST amounts to balance to our correct order from our Ecom system. Its real sap on time.

Pros

Sales and Product Reports

Cons

It is a very expensive reporting system which is all we can use it for.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

1/10

Recommendations to others considering Brightpearl

Make sure you do your homework and not rush into it, and I think this product is suitable for people who arent in Australia.

Source: Software Advice
Helpful?   Yes   No
Read more
Anonymous
Marketing Manager (Construction company, 11-50 employees)
Verified Reviewer

Really useful CRM package

2014-07-09

Another great feature is the accounting reports - we can access balance sheets etc. at the click of a button saving time and eliminating human error

Pros

A great piece of software that saves us time and enables multiple people within the organisation to see what each of our team is doing

Cons

None so-far

Source: GetApp
Helpful?   Yes   No
Read more
Loreto M.

Brightpearl is a big help!

2018-02-08

Pros

Our items reach the stores with less lead time. It will really help to reduce/eliminate stock outs and opportunity loss.

Cons

One thing which I think this system needs to improve is about the report/data it generates.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No

Response from Tom


Hi Loreto,

Firstly, thank you for taking the time to review us. Direct, honest feedback is very important to us. I'm really pleased that you find Brightpearl to be a big help and you like the centralised approach. Having everything under one roof is core to what we do and will keep doing. I'm also really pleased to hear that it's helped with reducing your lead times - our automation was built to do that and it's great to hear individual cases when that fruit comes to bear. Thank you for your feedback on our reporting. It's been a point of focus for us and I'm pleased to say that we've improved the capabilities of several of our report in our suite and will continue to do so. To catch up with our latest improvements, be sure to stay tuned to our release notes: https://help.brightpearl.com/hc/en-us/categories/201499746-Release-Notes-Notifications.

Thank you again,
Tom
Brightpearl

Read more
Steve H.

An ERP that attempts to find a mid-market ecommerce niche but falls short in many ways

2020-11-25

If your business has over $5 million in sales, and a dedicated full time bookkeeper who interacts daily with both purchasing staff and sales staff, Brightpearl may be a fit for you.

Pros

Brightpearl has a lot of features and can be powerful at automation in some areas.

Cons

You will need a third party data consultant familiar with Brightpearl data to get the data in the right format.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No

Response from Brightpearl


Hi Steve,

Thank you for the feedback.

I'm sorry to hear that you're reporting such issues with our onboarding. Our implementation team match training plans with against a defined list of the modules our customers tell us they're looking to adopt when they go live with us. In short, if something will be used, training on it will be provided.

We have been aware you feel that training has fell short in some areas and in response, your Project Manager and our VP of Global Professional Services have both attempted to get in touch with you to schedule additional training, but have not received any response.

We would really like to discuss these issues 1:1, so please get in contact with us ASAP so we can work on a way forward together.

Tom (Brightpearl)

Read more