Brightpearl Pricing Plan & Cost Guide

Brightpearl

The retail operations platform for brands and retailers

4.37/5 (139 reviews)

Brightpearl Pricing

Pricing model: Subscription

Brightpearl is for merchants trading $1M or above, or those that expect to be in the next 12 months. Our pricing is designed to suit the needs of fast-growth and larger merchants so contact us today to discuss your specific requirements and we’ll provide a solution that meets your needs.

Competitors Pricing

Smart Service

Pricing model: One Time License
Free Trial: Available

REALTRAC

Starting from: 189.00/month
Pricing model: Subscription

Deputy

Starting from: 2.50/month
Pricing model: Free, Subscription
Free Trial: Available

Warehouse Management System

Starting from: 10000.00
Pricing model: One Time License

Vizito

Starting from: 29.95/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Brightpearl Pricing Reviews

Pros
  • The help guides and YouTube videos are great and the set-up is very user friendly. Compared to the alternatives on the market, I can't recommend this highly enough.Mark AdamsRead the full review
  • BrightPearl has been very useful for helping us with our inventory tracking and reporting. The customer service is awesome, they respond very quickly with any question/comment we may have.Joy K.Read the full review
  • We have just integrated Magento which works perfectly and links direct to our website. I would also recommend watching the you tube videos as these are very helpful in the beginning.Kim Goss- Pad HomeRead the full review
Cons
  • Immensely frustrating when the supprt team offer no fixes to our problems. The bigger we grow the more severe the consequences of their bugs and issues.Tom R.Read the full review
  • Brightpearl charges a hefty price (more than $10K) for onboarding data, setup and training and both are disappointing. Data migration is complex because Brightpearl keeps its data in an uncommon way.Steve H.Read the full review
  • We believe this issue has now been resolved for the errors seen importing and exporting data from Brightpearl. We do apologise for this issue occurring and the disruption to your business.Verified ReviewerRead the full review
93%
recommended this to a friend or a colleague

25 reviewers had the following to say about Brightpearl's pricing:

Susan H.

Easy To Use

Reviewed 2015-09-28
Review Source: GetApp

Great easy to use multi-channel system. Lots of integrations available and easy to expand and integrate as the business grows.

Pros
Integrates with all shipping carriers as well as all major shipping channels - supports multiple stores on each channel.

Cons
Not cheap. but good value to money compared to other solutions. Can be tricky to set up but the team provide full support.

Response from Brightpearl


Thanks for taking the time to leave us a review! We're really excited that you're enjoying Brightpearl.

Rating breakdown

Value for money
Ease of use
Customer support

Minimize review

Graham H.

A great solution for multi channel retail

Reviewed 2014-07-17
Review Source: Capterra

Brightpearl has been a revelation for my company. Easy to use, multi channel, in built accounts, excellent support and a pricing structure that makes it less expensive than the clunky system I replaced.

Rating breakdown

Ease of use
Customer support

Minimize review

Robert A.

Great for a small business, Not great for FBA

Reviewed 2015-10-01
Review Source: Software Advice

Pros
They have a live tech department that can answer questions on the spot, by far their best feature. The price is reasonable. Accounting features didn't work for us, but should for most.

Cons
Set up took 6 months and had to be done over. Handled by an outside vendor. Terrible. Extremely time consuming to work with Inventory uploads and FBA transfers.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 3/10

Minimize review

john p.

First ERP for Fashion Business

Used daily for 1-2 years
Reviewed 2016-12-16
Review Source: Capterra

We are a fashion business working in both wholesale and retail. Brightpearl seems to be without peer in the price bracket it sits in and its ability to tie in all the channels our business work across.

Pros
Genuine open database with API and ERP

Cons
Not tailored to fashion so we have had to adapt and develop our own API driven analysis

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Tom R.

Cracks showing but nothing is perfect.

Used daily for 2+ years
Reviewed 2016-12-03
Review Source: Capterra

I have developed my business starting in 2011 with 1 staff member going to 10 staff today. Brightpearl overall is fantastic value for money given the extent of what it can offer an eccomerce company. However small unpolished aspects and glitches are now starting to cause real and serious problems for the efficiency of the business with the level of sales we are processing. Missing payments and orders which disappear and important details in the multi channel offerings which are missing paint the picture of a job not quite finished by the developers. Immensely frustrating when the supprt team offer no fixes to our problems. The bigger we grow the more severe the consequences of their bugs and issues. The support teams needs massive investment to keep up with brightpearl growth. Overall I would rate it 3 stars but it sounds like there isn't much that's better out there.

Pros
Value for money. Versatile easy

Cons
Support needs investment. They need to take responsibility for their bugs and issues

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

Minimize review

Erik P.

Over Promises...Underdelivers

Reviewed 2016-11-01
Review Source: GetApp

We migrated from Quickbooks Enterprise and Webgility to BrightPearl last year. It has really helped our business grow by allow us to spend less time managing inventory across all channels.

Pros
Nice screen layout to see the status of all your orders. Easy to process orders Inventory sync with Amazon. Ebay and BigCommerce Bundle/Kitting inventory works well with Ebay. Not a listing tool

Cons
Does not act as a Master Price list or Catalog for BigCommerce Bundle/Kitting inventory does not work with BigCommerce. POS as of 2016 is weak . . .new version due in 2017

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Gail G.

It works for us!

Used daily for 2+ years
Reviewed 2020-09-30
Review Source: Capterra

The customer service support team are knowledgeable and always do their utmost to solve any problems. Not just a chat feature but real intelligent individuals always trying their best to help.

Pros
This software manages our inventory seamlessly between our 3 channels. We have been using Brightpearl for 5 years and have just renewed our contract for another year. The ability to access customer information, pricing and inventory control all in one place makes it indespensable.

Cons
The software doesn't integrate directly with X-cart but we have a work around.

Response from Brightpearl


Hi Nick,

Great to hear from you. Thank you for sparing some time to give us your thoughts.

Happy 6th Brightpearl Anniversary too! It's so heartwarming to hear the impact that Brightpearl has had on BayTree Cookware over the years. I'll pass on your glowing feedback of our customer service team - I know they love to hear it.

Thank you again,
Tom (Brightpearl)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Puneet D.

Brightpearl Review

Used daily for 2+ years
Reviewed 2017-02-07
Review Source: Capterra

I can think of two experiences. The first was having lost some functionality in the ability to choose my default screen view after a major software update - I wrote to BP Support. The team immediately owned my issue and understood the issue. They walked me through a timeframe to introduce a new and better feature. They rolled this out, and informed me personally before the roll out. Indeed the new default screen layout function was a vast improvement on the last. Similarly, I wanted to roll into Business Intelligence (BI). The Chief Technical Officer phoned me personally to discuss this implementation and liaised with me throughout the implementation. This service was just amazing.

Pros
all in one - web based - affordable with links to great appps

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Adam

Getting there

Reviewed 2014-10-10
Review Source: GetApp

It was quite lacking to begin with but over the 12 months has come along way

Pros
saves having multiple programs

Cons
Expensive, poor support

Rating breakdown

Minimize review

Sital K.

Best Accounting Software!

Used daily for 2+ years
Reviewed 2017-02-04
Review Source: Capterra

Brightpearl is the only software in the market which does cater for all aspects of accounting. It also does VAT and Stock reconciliations which lot of other software does not. You can also track all your stock from one place. I would highly recommend to use this software. We have been using brightpearl for last 4 years.

Pros
Flexible

Cons
Cost of software is high.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Bryan B.

All in One Ecommerce Software

Reviewed 2015-08-18
Review Source: GetApp

All in one eCommerce solution, helped us consolidate 4 software programs into 1 integrated app. Great for small to medium size ecom companies and those wishing to grow rapidly by automating routine processes and tasks. Saves us hours each day with automation and syncing of orders and inventory to multiple channels.

Pros
Multi-Channel inventory sync, accounting is integrated with the order fulfillment, CRM, and most of the functions you need to run a growing eCommerce business. They issue updates, bug fixes, and new features every few weeks. The software has come leaps and bounds forward in the past 2 years to become more stable, less buggy, with better automation and features. Nice to have all business functions located in 1 software rather than 5 different systems that constantly need synced and updated. Cloud based so you can work anywhere.

Cons
As a US retailer there are a few UK oddities in the software but these are quickly being updated and changed to fit the US market. Customer support has also been improving since we started, but could be quicker to fix problems/ issue updates at times. They don't seem to understand at times that when something is broken, we can not run our business at all till it gets fixed. Some additional features and add-ons are not included in the base price of the software. They would be nice to have available but the price could get very expensive quickly and be out of budget for a small business. Would also like to see a quick way to back-up 'all' the data from the cloud locally in case of emergency or we needed it for another process. You can export data files and reports currently, but not the entire database at once.

Rating breakdown

Value for money
Customer support

Minimize review

Suzanne S.

Excellent System!

Reviewed 2017-02-06
Review Source: Capterra

A great, easy to use accounting and stock management system that allow allows for very effective CRM. I believe it's also excellent for marketing but we haven't scratched the surface on that.

Pros
Easy to use

Cons
Expensive to add on e-commerce package

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Kieran N.

A great bit of kit!

Reviewed 2015-08-14
Review Source: Capterra

Brightpearl makes your life easier! Brightpearl has allowed our company to spend little of our time on order processing and book keeping as we have had to do before Brightpearl. The transition from our previous software to Brightpearl was simple and easy . We have yet to run into any problems that Brightpearl cannot fix. The only downside is the price and it sometimes goes offline.

Rating breakdown

Ease of use
Customer support

Minimize review

Anonymous

Mixed Bag with Areas of Opportunity

Used daily for 2+ years
Reviewed 2018-01-10
Review Source: Capterra

It's nice to have all your records in one place, but being able to make meaningful use of said data is a large area of opportunity, and it can be done with some substantial elbow grease. It's good for smaller companies, but larger companies would be better with different ERP solutions.

Pros
BP has made some improvements in key areas, such as the removal of purchasing of user slots. (e.g. if you had 10 users, only 4 could sign in at any one time). But there are still areas of opportunity, in terms of better facilitation of accounting, order, and inventory control. That said, it is probably still the most economical, if you want to really put in some elbow grease vs. other ERPs.

Cons
Needs substantial improvements in reporting inventory and accurately pulling proper reports for tax accounting and other accounting, as well as aiding in projecting units to order per quarter/season. Basic functionality is fine, but could also be improved, as much of the panel is very Web 1.5. Really meant for smaller companies, and not larger complex ones.

Response from Brightpearl


Hi there,

Thank you for taking the time to review us. We're always pleased to get feedback from one of our customers. I'm pleased you're enjoying our updates to the platform. We're always looking to improve and feedback from users such as yourself is invaluable in assessing this.

Regarding your comment on Brightpearl being primarily suited to smaller companies, many of our customers are large businesses who have grown on Brightpearl and find our platform scales with them. Others join us as such as are impressed with the flexibility.

We would really like to explore the areas for development you mention. I would recommend dropping an email to your Customer Success Manager and we can get the ball rolling.

Thank you again.
Brightpearl

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

Minimize review

Anonymous

**AVOID** Compelling offer but dubious sales tactics and limited capabilities

Reviewed 2014-12-01
Review Source: GetApp

I experienced the typical software bait and switch. During the selling process, the answers was always "yes", "of course" and "definitely". However, during integration, the answers were "we need to develop custom applications at 2x the agreed upon price", "that will take longer than expected...more than month", and "we are working on the integration API but it is not yet complete." I wanted to take a chance an a start-up but go with an established provider

Rating breakdown

Minimize review

Tony K.

Not complete package.

Used daily for 6-12 months
Reviewed 2018-07-10
Review Source: Software Advice

I think Brightpearl can be an excellent package, in my opinion, a little expensive comparing to others, especially considering they are still developing the product. Automation seems to work well, and plays nice with BigCommerce.

Pros
Brightpearl supports multi-currency and multi-channels which is nice being able to segregate sales and expenses related with each channel.

Cons
Support is not the best, especially if you're in the USA, the support in USA is not as good as the UK, so unfortunately you may have to wait a day to get response regarding issues, but they are quick to get back to you, assuming you can overlook the time difference.

Response from Tom


Hi Tony,

Thank you for taking the time to post a review, we really appreciate it.

It's great to hear that you're finding our Automation app useful and that it's working well with your BigCommerce store. Additionally, the channel segmentation and multi-currency as these are really popular amongst our other customers too! It's great to hear!

I'm sorry to hear that you feel our US Support has some room for improvement. We acknowledge that sometimes on occasion it takes our support agents a little longer than we would like to respond so we are actively hiring in the US so expand the team which will reduce the chances of this considerably. More on this very soon!

Regarding our development, we're constantly developing and refining the platform as the retail and wholesale landscape shifts, and adding new features that our customers request. If there is something specific you feel that you would like to see, the best thing to do it to raise a Feature Request. I would suggest discussing it first with your Technical Account Manager as it may be that it's already in development.

Thanks again for posting the review.

Tom (Brightpearl)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

Minimize review

Ivonne P.

Great software!

Reviewed 2016-11-11
Review Source: Capterra

We use Brightpearl since 3 years ago, it has help us a lot to organice our bussines. We carry a lot of SKUs and multiple wharehouses, and it easly manage all your inventory. Also you can manage multichannel sales, with ebay, amazon, shopiphy, bigcomerce, etc, is not super easy to add app all the products on each channel but once is setup it will help you a lot on your sales and fullfilment. We manage all Sales, costumers, Purchase orders, inventory, accounting, etc on the sYstem. It has a looot o features that we may not use all of them or dont know how to use them but it still has them, as for example CMR or task or projects managers modules. As all softawares if you input wrong info it will output wrong reports so you may learn how is the right way to do things and transacctions to have accurate information. Mostly is common sense and easy to learn but you will have to dedicate some time to learn how to use it. Overall it is an amacing softaware, not cheap, but if your busines can afford it, it is definetly one of the solutions that will help you the most to organice your entire business. You will save time and headaches with this software for sure. completely recomend it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Minimize review

Kim Goss- Pad Home

Brightpearl is the best system i have used

Reviewed 2013-10-21
Review Source: GetApp

When we first started our company we were looking for a online software that we could use on our Apple macs, thats how we come across Brightpearl. We been using Brightpearl for just over 2 years and i have to honestly say it is the best software i have used. It is extremely easy to use, has everything i need and the price is amazing for what you get. We have just integrated Magento which works perfectly and links direct to our website. I would also recommend watching the you tube videos as these are very helpful in the beginning

Pros
As it is an internet based programme it is perfect that you can logon anywhere and don't have to be in the office to work. It does alot of our accounting for us so we don't have to pay the accountant extra money

Rating breakdown

Minimize review

Steve I.

Great software and service

Reviewed 2017-01-03
Review Source: Capterra

Fantastic company to do business with. Integrating brightpearl into my business has simplified daily operations and increased efficiency tremendously. The software is comprehensive and not extremely difficult to navigate. They are quick and responsive to tickets submitted online. Overall a great value for the money!

Pros
Easy to use. Great inventory and accounting features

Cons
Have to pay for phone support.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Philip S.

Cloud Based All in One - nothing else compares!

Reviewed 2014-07-17
Review Source: Capterra

Ebay/amazon listing software, accounts package, inventory control, CRM, order processing and reporting software - all cloud based - all in one. Brightpearl does this. It is the only game in town- no-one else does anything like it at a reasonable price point - using separate and either badly connected or non connected pieces of software to do all of the above is very inefficient! Used correctly this software will enable your employees to be more efficient and productive. Also there are some very useful apps starting to appear. Downsides are no multi-currency at the moment - although that is not a show stopper if you sell in euros and the CRM could be improved. Nothing is perfect though!

Rating breakdown

Ease of use
Customer support

Minimize review

Tim E.

I'd recommend it.

Reviewed 2015-09-29
Review Source: Capterra

We've been using Brightpearl for nearly 2 years now to run multiple sales channels - 3 Magento stores, 6 Amazon marketplaces, Telephone and postal orders. At first we had teething problems and there were a few curses thrown around the office, but more recently the system has been something that runs in the background and facilitates our business activities. This is in no small part due to the investment Brightpearl has made in making their system more robust and their commitment to continually push out updates. When you first set up Brightpearl it can be a steep learning curve, especially if you want to sync all of your attributes in your existing Magento site with attributes in Brightpearl. For an existing store with several thousand products this can be a mammoth task. Brightpearl give excellent support throughout the setup process though, and once you've done it then it's done. We've had a few gripes with the system. - The handling of multiple currencies is not ideal, especially if you take sales in different currencies and have foreign currency bank accounts. Full multi-currency handling is in the pipeline though. - The way the system handles drop-shipping is also not perfect, but again Brightpearl know and are working on improving the process Pricing - it seems expensive compared to some systems, but for us it's definitely worth it and I would recommend it wholeheartedly.

Rating breakdown

Ease of use
Customer support

Minimize review

Nathan D.

Excellent ERP/CRM for English speaking users

Used daily for 2+ years
Reviewed 2017-03-14
Review Source: Capterra

We´ve been with Brightpearl for about 6 years now and have been very happy with how easy Brightpearl is to use. It is extremely intuitive and does practically everything you need to run a business. Inventory control, Purchase Orders, Invoicing, etc... If your business is in the UK or the US the tax codes are easy to set up and manage. We even have it connected to two Shopify stores drawing from the same stock using two different price lists for sales. The only downside we´ve had with the program is our business is located in Spain and there are tax laws here that make some of Brightpearl unusable for us. Otherwise it´s been a great experience.

Pros
Ease of use. Really easy to learn and manage.

Cons
We´re a business located in Spain and the program is not made for our country´s tax laws and we´ve had to create some workarounds to make certain features work.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

Minimize review

Tracy C.

Brightpearl keeps us on track

Used daily for 1-2 years
Reviewed 2017-02-07
Review Source: Capterra

We have been with Brightpearl for a couple of years now, and the recent upgrades have seen some very useful features making it an easy software to use and increasing its value to our company. The bank feed allows for ease of matching transactions, while there are many inventory options, including multiple currencies. We wouldn't use any other software.

Pros
Ease of entry and customability

Cons
Am still learning much about the software, its a shame that the support is in a different timezone

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Catherine S.

Dont use Bright Pearl In Australia

Used daily for less than 6 months
Reviewed 2016-12-08
Review Source: Software Advice

Bright Pearl Cannot handle accounts in Australia and does not correctly handle the GST rounding. Every order we have to manually adjust the GST amounts to balance to our correct order from our Ecom system. Its real sap on time. WE moved to MYOB as their GST reporting was not correct for the ATO and as such found that we were unable to submit correct reports. This program may work for overseas clients, but it does not work in Australia. Its reporting for sales is strong and we will commend it on that. But it is a lot of money for just a reporting system and thats all it can do for us. Unfortunately they have taken a year to try and fix the rounding issue, but still yet we wait.

Pros
Sales and Product Reports

Cons
Does not round GST correctly in Australia and does not support ATO legislation in its accounting package. We no longer can use its accounting package. It is a very expensive reporting system which is all we can use it for.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

Minimize review

Tim Elliott

Brightpearl is now vital to our business

Reviewed 2014-09-03
Review Source: GetApp

Brightpearl is a multichannel ecommerce and accountancy system. It allows us to download all orders from Amazon, Magento and phone / mail order into one place. This makes stock management, order tracking and accounting much easier than trying to do the same with several sytems. When we recently acquired another company, Brightpearl was invaluable in allowing us to easily integrate their website into our system. I tested lots of other systems, and while not perfect, Brightpearl seems to be the best of them.

Pros
The multi Channel elements. Inventory Management.

Cons
The cost can mount up if you have a number of users. Reporting could be better. As with any cloud based system there are problems and each user want different things from the system. They obviously can't cater for every request from every user.

Rating breakdown

Minimize review