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Brightpearl
The retail operations platform for brands and retailers
(53)
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Brightpearl Pricing
Pricing overview
Value for money rating
4.3
/5
158
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What users say
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18
/user
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40
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2600
One-time payment
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Free trial
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2400
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5995
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Reviewers who mentioned pricing said:
Martin R.
Leisure, Travel & Tourism, 1-10 employees
Used daily for 2+ years
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The relationship manager and technical response is now good and because we have had problems with our supply change we have now bought Demand Planner and are confident that this will help greatly with our management of supplies and the amount of time taken in dealing with them.
We moved some years ago from Sage, which was causing us serious problems and although the original implementation was rather time consuming and the product cost very much more than Sage we have over the years been pleased we made the move. We are mainly geared towards traditional rather than on-line sales but the interface with other apps is good, the accounting is solid and the sales/warehousing function substantially meets our needs.
All aspects are ok - does a good job for us
Hi Martin, Thank you for sharing your thoughts on Brightpearl, we love hearing from our customers! Your feedback echoes a lot of concerns businesses come to us with when they're looking at upgrading their traditional back office systems. We build our implementation plans around the requirements of our customers, so while they can be time consuming, they're vital to ensure that you hit the ground running. Which is sounds like you did! So great to hear! It's excellent to hear the great support that you're getting from our teams too. We've had rave feedback about Brightpearl Demand Planner so it's great that you've invested in that too. Thank you again, Tom
Steve H.
Automotive, 1-10 employees
Used daily for 6-12 months
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Overall, Brightpearl did not meet its promises. After just 6 months, we made a decision to start looking elsewhere and abandon the tremendous investment we had made in Brightpearl. If your business has over $5 million in sales, and a dedicated full time bookkeeper who interacts daily with both purchasing staff and sales staff, Brightpearl may be a fit for you. If not, we do not recommend Brightpearl.
Brightpearl has a lot of features and can be powerful at automation in some areas.
Brightpearl is expecially weak in several essential areas: onboarding/training, user interface, purchasing automation. Brightpearl charges a hefty price (more than $10K) for onboarding data, setup and training and both are disappointing. Data migration is complex because Brightpearl keeps its data in an uncommon way. You will need a third party data consultant familiar with Brightpearl data to get...
Hi Steve, Thank you for the feedback. I'm sorry to hear that you're reporting such issues with our onboarding. Our implementation team match training plans with against a defined list of the modules our customers tell us they're looking to adopt when they go live with us. In short, if something will be used, training on it will be provided. We have been aware you feel that training has fell short in some areas and in response, your Project Manager and our VP of Global Professional Services have both attempted to get in touch with you to schedule additional training, but have not received any response. We would really like to discuss these issues 1:1, so please get in contact with us ASAP so we can work on a way forward together. Tom (Brightpearl)
Verified reviewer
Used daily for 2+ years
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It's nice to have all your records in one place, but being able to make meaningful use of said data is a large area of opportunity, and it can be done with some substantial elbow grease. It's good for smaller companies, but larger companies would be better with different ERP solutions.
BP has made some improvements in key areas, such as the removal of purchasing of user slots. (e.g. if you had 10 users, only 4 could sign in at any one time). But there are still areas of opportunity, in terms of better facilitation of accounting, order, and inventory control. That said, it is probably still the most economical, if you want to really put in some elbow grease vs. other ERPs.
Needs substantial improvements in reporting inventory and accurately pulling proper reports for tax accounting and other accounting, as well as aiding in projecting units to order per quarter/season. Basic functionality is fine, but could also be improved, as much of the panel is very Web 1.5. Really meant for smaller companies, and not larger complex ones.
Hi there, Thank you for taking the time to review us. We're always pleased to get feedback from one of our customers. I'm pleased you're enjoying our updates to the platform. We're always looking to improve and feedback from users such as yourself is invaluable in assessing this. Regarding your comment on Brightpearl being primarily suited to smaller companies, many of our customers are large businesses who have grown on Brightpearl and find our platform scales with them. Others join us as such as are impressed with the flexibility. We would really like to explore the areas for development you mention. I would recommend dropping an email to your Customer Success Manager and we can get the ball rolling. Thank you again. Brightpearl
Verified reviewer
Internet,
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Here is Brightpearls Status report in the last few consecutive days only. These are the ongoing problems they have and it really effects your business. http://status.brightpearl.com/history Brightpearl.com Website Unavailable This incident has been resolved. Nov 14, 09:30-09:40 EST Affected performance EU This incident has been resolved. Nov 14, 05:13-06:53 EST Delays in order downloads...
Will edit the review when I have something positive to say.
Brightpearl has lots of Bugs and the server always has performance issues. I know there are positive reviews but I am simply stating the facts Just read the apologies in the last few days. Please be careful.
Jennifer K.
Retail, 51-200 employees
Used daily for 1-2 years
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Implementation was super easy. Reporting wasn't overly complicated but you could still drill down to what was needed.
Super easy to use. Nothing was over complicated
As your company grows so does their price tag
Hi there Jennifer, Thank you for your review! It's great to hear that you're finding Brightpearl so easy to use and uncomplicated, that's how we designed it to be so I'm really pleased that's it's delivering for you. Thank you again, Tom (Brightpearl)
Puneet D.
Wholesale, 11-50 employees
Used daily for 2+ years
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I can think of two experiences. The first was having lost some functionality in the ability to choose my default screen view after a major software update - I wrote to BP Support. The team immediately owned my issue and understood the issue. They walked me through a timeframe to introduce a new and better feature. They rolled this out, and informed me personally before the roll out. Indeed the new default screen layout function was a vast improvement on the last. Similarly, I wanted to roll into Business Intelligence (BI). The Chief Technical Officer phoned me personally to discuss this implementation and liaised with me throughout the implementation. This service was just amazing.
all in one - web based - affordable with links to great appps
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Tim E.
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We've been using Brightpearl for nearly 2 years now to run multiple sales channels - 3 Magento stores, 6 Amazon marketplaces, Telephone and postal orders. At first we had teething problems and there were a few curses thrown around the office, but more recently the system has been something that runs in the background and facilitates our business activities. This is in no small part due to the investment...
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john p.
Retail, 1-10 employees
Used daily for 1-2 years
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We are a fashion business working in both wholesale and retail. Brightpearl seems to be without peer in the price bracket it sits in and its ability to tie in all the channels our business work across.
Genuine open database with API and ERP
Not tailored to fashion so we have had to adapt and develop our own API driven analysis
MARTIN P.
Retail, 1-10 employees
Used daily for 2+ years
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Just too many things that BRightpearl doesn't do. Its website claimed that you could list directly from Brightpearl onto eBay but it turned out to be untrue as Brightpearl didn't support eBay Postage Policies (That's eBayspeak for shipping tables). Nor could it list directly to any of the Amazon websites, nor to Shopify or anywhere else. Yet other software can do all of that, and has Google Translate...
The only thing that I really like about this software is that they have good support staff. I was initially attracted to Brightpearl because it included integrated accounts. It has taken me 6 years to realise that this was a false way of thinking as there is other software that integrates seamlessly with reasonably-priced good quality accounting software like Xero, Quickbooks and Sage. Essentially with Brightpearl you are paying a high price for an accounting system that is used by a relatively small number of users (online it says Brightpearl has about 1,000 users - that is a very small number to finance a piece of accounting software. Eventually I realised how much it was missing in other areas.
The biggest drawback with Brightpearl is the small number of marketplaces it support compared to many of its competitors. They claim to integrate with Amazon, but this is only partially true. Amazon Europe have added 3 new marketplaces but BRightpearl have ingnored them where similar software providers have integrations at no extra cost. Brightpearl haven't added a single marketplace integration in...
Hi Martin, Thank you for your feedback, I'm sorry that it's not more positive, however. Notice. We prefer longer contracts - it reduces our admin cost for maintaining them, which we in turn pass on to our customers. However we are open to discussing shorter contracts, however. Functionality. We have expanded our range of apps which integrate to Brightpearl from a variety of providers covering...
Tony K.
Retail, 11-50 employees
Used daily for 6-12 months
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I think Brightpearl can be an excellent package, in my opinion, a little expensive comparing to others, especially considering they are still developing the product. Automation seems to work well, and plays nice with BigCommerce.
Brightpearl supports multi-currency and multi-channels which is nice being able to segregate sales and expenses related with each channel.
Support is not the best, especially if you're in the USA, the support in USA is not as good as the UK, so unfortunately you may have to wait a day to get response regarding issues, but they are quick to get back to you, assuming you can overlook the time difference.
Hi Tony, Thank you for taking the time to post a review, we really appreciate it. It's great to hear that you're finding our Automation app useful and that it's working well with your BigCommerce store. Additionally, the channel segmentation and multi-currency as these are really popular amongst our other customers too! It's great to hear! I'm sorry to hear that you feel our US Support has some...
Bryan B.
Health, Wellness and Fitness,
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All in one eCommerce solution, helped us consolidate 4 software programs into 1 integrated app. Great for small to medium size ecom companies and those wishing to grow rapidly by automating routine processes and tasks. Saves us hours each day with automation and syncing of orders and inventory to multiple channels.
Multi-Channel inventory sync, accounting is integrated with the order fulfillment, CRM, and most of the functions you need to run a growing eCommerce business. They issue updates, bug fixes, and new features every few weeks. The software has come leaps and bounds forward in the past 2 years to become more stable, less buggy, with better automation and features. Nice to have all business functions located in 1 software rather than 5 different systems that constantly need synced and updated. Cloud based so you can work anywhere.
As a US retailer there are a few UK oddities in the software but these are quickly being updated and changed to fit the US market. Customer support has also been improving since we started, but could be quicker to fix problems/ issue updates at times. They don't seem to understand at times that when something is broken, we can not run our business at all till it gets fixed. Some additional features...
Gail G.
Retail, 1-10 employees
Used daily for 2+ years
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The customer service support team are knowledgeable and always do their utmost to solve any problems. Not just a chat feature but real intelligent individuals always trying their best to help.
This software manages our inventory seamlessly between our 3 channels. We have been using Brightpearl for 5 years and have just renewed our contract for another year. The ability to access customer information, pricing and inventory control all in one place makes it indespensable.
The software doesn't integrate directly with X-cart but we have a work around.
Hi Nick, Great to hear from you. Thank you for sparing some time to give us your thoughts. Happy 6th Brightpearl Anniversary too! It's so heartwarming to hear the impact that Brightpearl has had on BayTree Cookware over the years. I'll pass on your glowing feedback of our customer service team - I know they love to hear it. Thank you again, Tom (Brightpearl)
Tom R.
Electrical/Electronic Manufacturing, 1-10 employees
Used daily for 2+ years
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I have developed my business starting in 2011 with 1 staff member going to 10 staff today. Brightpearl overall is fantastic value for money given the extent of what it can offer an eccomerce company. However small unpolished aspects and glitches are now starting to cause real and serious problems for the efficiency of the business with the level of sales we are processing. Missing payments and orders...
Value for money. Versatile easy
Support needs investment. They need to take responsibility for their bugs and issues
Nathan D.
Sporting Goods, 1-10 employees
Used daily for 2+ years
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We´ve been with Brightpearl for about 6 years now and have been very happy with how easy Brightpearl is to use. It is extremely intuitive and does practically everything you need to run a business. Inventory control, Purchase Orders, Invoicing, etc... If your business is in the UK or the US the tax codes are easy to set up and manage. We even have it connected to two Shopify stores drawing from the same stock using two different price lists for sales. The only downside we´ve had with the program is our business is located in Spain and there are tax laws here that make some of Brightpearl unusable for us. Otherwise it´s been a great experience.
Ease of use. Really easy to learn and manage.
We´re a business located in Spain and the program is not made for our country´s tax laws and we´ve had to create some workarounds to make certain features work.
Aaron E.
Retail, 1-10 employees
Used daily for 1-2 years
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Without inventory Planner our stock control would not be anywhere near as good as it is. Whilst it isnt the cherapest on the market we find it extremely useful in planning our activity.
The price is high but we find the price worth the insights it provides.
Hi Aaron, Thank you so much for taking the time out to review our sister-retail stock management app, Inventory Planner, we really appreciate it. It's fantastic to hear how impactful Inventory Planner is as part of your tech stack and also how great value for money it is too. Thank you again, Tom (Brightpearl by Sage)
Sital K.
Consumer Electronics, 1-10 employees
Used daily for 2+ years
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Brightpearl is the only software in the market which does cater for all aspects of accounting. It also does VAT and Stock reconciliations which lot of other software does not. You can also track all your stock from one place. I would highly recommend to use this software. We have been using brightpearl for last 4 years.
Flexible
Cost of software is high.
Tracy C.
Wholesale, 1-10 employees
Used daily for 1-2 years
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We have been with Brightpearl for a couple of years now, and the recent upgrades have seen some very useful features making it an easy software to use and increasing its value to our company. The bank feed allows for ease of matching transactions, while there are many inventory options, including multiple currencies. We wouldn't use any other software.
Ease of entry and customability
Am still learning much about the software, its a shame that the support is in a different timezone
Catherine S.
Food & Beverages, 1-10 employees
Used daily for less than 6 months
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Bright Pearl Cannot handle accounts in Australia and does not correctly handle the GST rounding. Every order we have to manually adjust the GST amounts to balance to our correct order from our Ecom system. Its real sap on time. WE moved to MYOB as their GST reporting was not correct for the ATO and as such found that we were unable to submit correct reports. This program may work for overseas clients, but it does not work in Australia. Its reporting for sales is strong and we will commend it on that. But it is a lot of money for just a reporting system and thats all it can do for us. Unfortunately they have taken a year to try and fix the rounding issue, but still yet we wait.
Sales and Product Reports
Does not round GST correctly in Australia and does not support ATO legislation in its accounting package. We no longer can use its accounting package. It is a very expensive reporting system which is all we can use it for.
Ivonne P.
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We use Brightpearl since 3 years ago, it has help us a lot to organice our bussines. We carry a lot of SKUs and multiple wharehouses, and it easly manage all your inventory. Also you can manage multichannel sales, with ebay, amazon, shopiphy, bigcomerce, etc, is not super easy to add app all the products on each channel but once is setup it will help you a lot on your sales and fullfilment. We manage...
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Erik P.
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We migrated from Quickbooks Enterprise and Webgility to BrightPearl last year. It has really helped our business grow by allow us to spend less time managing inventory across all channels.
Nice screen layout to see the status of all your orders. Easy to process orders Inventory sync with Amazon. Ebay and BigCommerce Bundle/Kitting inventory works well with Ebay. Not a listing tool
Does not act as a Master Price list or Catalog for BigCommerce Bundle/Kitting inventory does not work with BigCommerce. POS as of 2016 is weak . . .new version due in 2017
Kulvir B.
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We integrated Brightpearl over a year ago with our existing Magento site and replaced our existing POS with Brightpearl POS. The implementation was smooth and once our products were imported into Brightpearl we were good to go. Brightpearl has a tonne of features - and we are slowly using more and more of them. The great thing is having a single view of all your inventory across online and in-store....
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Susan H.
Telecommunications, 1-10 employees
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Great easy to use multi-channel system. Lots of integrations available and easy to expand and integrate as the business grows.
Integrates with all shipping carriers as well as all major shipping channels - supports multiple stores on each channel.
Not cheap. but good value to money compared to other solutions. Can be tricky to set up but the team provide full support.
Thanks for taking the time to leave us a review! We're really excited that you're enjoying Brightpearl.
Tim Elliott
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Brightpearl is a multichannel ecommerce and accountancy system. It allows us to download all orders from Amazon, Magento and phone / mail order into one place. This makes stock management, order tracking and accounting much easier than trying to do the same with several sytems. When we recently acquired another company, Brightpearl was invaluable in allowing us to easily integrate their website into our system. I tested lots of other systems, and while not perfect, Brightpearl seems to be the best of them.
The multi Channel elements. Inventory Management.
The cost can mount up if you have a number of users. Reporting could be better. As with any cloud based system there are problems and each user want different things from the system. They obviously can't cater for every request from every user.
Sarah N.
Apparel & Fashion,
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Started using Brightpearl a little over a year ago and have been delighted with it! We were long standing Shopify users, so really wanted an accounts and combined inventory management solution which would integrate seemlessly with Shopify. Brightpearl was the solution, the only solution we found which covered accounts and inventory!
It has freed up lots of our time, streamlining many of our previously laborious admin processes. Cant imagine running our business without this tool now!
The set up is honestly quite daunting, the software also took some getting used to. However, the email support provided by Brightpearl was exceptional and fast and before long (1-2 months) we were using Brightpearl very happily.
Kim Goss- Pad Home
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When we first started our company we were looking for a online software that we could use on our Apple macs, thats how we come across Brightpearl. We been using Brightpearl for just over 2 years and i have to honestly say it is the best software i have used. It is extremely easy to use, has everything i need and the price is amazing for what you get. We have just integrated Magento which works perfectly and links direct to our website. I would also recommend watching the you tube videos as these are very helpful in the beginning
As it is an internet based programme it is perfect that you can logon anywhere and don't have to be in the office to work. It does alot of our accounting for us so we don't have to pay the accountant extra money
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