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Brightpearl Pricing

Pricing overview

Value for money rating

4.4

/5

149

Price starts from

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Pricing details

Brightpearl is for merchants trading $1M or above, or those that expect to be in the next 12 months. Our pricing is based on a tried-and-tested formula that factors in the pace of your growth. You'll never pay for more than you need.
And when your business grows, you’ll see your order volume go up and cost per order go down.
Contact us today to discuss your specific requirements and we’ll provide a solution that meets your needs.

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What users say

Again having a single product catalog in brightpearl that is pushed to Magento also makes sure we are consistent with our pricing across online and in-store, another big win.

KB

Kulvir B.

They have a live tech department that can answer questions on the spot, by far their best feature. The price is reasonable.

RA

Robert A.

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Reviewers who mentioned pricing said:

Overall Rating
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  • Ease of use
  • Features
  • Customer support

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All in One Ecommerce Software

Reviewed 7 years ago

All in one eCommerce solution, helped us consolidate 4 software programs into 1 integrated app. Great for small to medium size ecom companies and those wishing to grow rapidly by automating routine processes and tasks. Saves us hours each day with automation and syncing of orders and inventory to multiple channels.

Pros

Multi-Channel inventory sync, accounting is integrated with the order fulfillment, CRM, and most of the functions you need to run a growing eCommerce business. They issue updates, bug fixes, and new features every few weeks. The software has come leaps and bounds forward in the past 2 years to become more stable, less buggy, with better automation and features. Nice to have all business functions located in 1 software rather than 5 different systems that constantly need synced and updated. Cloud based so you can work anywhere.

Cons

As a US retailer there are a few UK oddities in the software but these are quickly being updated and changed to fit the US market. Customer support has also been improving since we started, but could be quicker to fix problems/ issue updates at times. They don't seem to understand at times that when something is broken, we can not run our business at all till it gets fixed. Some additional features...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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We moved from Sage

Reviewed 2 years ago

The relationship manager and technical response is now good and because we have had problems with our supply change we have now bought Demand Planner and are confident that this will help greatly with our management of supplies and the amount of time taken in dealing with them.

Pros

We moved some years ago from Sage, which was causing us serious problems and although the original implementation was rather time consuming and the product cost very much more than Sage we have over the years been pleased we made the move. We are mainly geared towards traditional rather than on-line sales but the interface with other apps is good, the accounting is solid and the sales/warehousing function substantially meets our needs.

Cons

All aspects are ok - does a good job for us

Vendor response

Hi Martin, Thank you for sharing your thoughts on Brightpearl, we love hearing from our customers! Your feedback echoes a lot of concerns businesses come to us with when they're looking at upgrading their traditional back office systems. We build our implementation plans around the requirements of our customers, so while they can be time consuming, they're vital to ensure that you hit the ground running. Which is sounds like you did! So great to hear! It's excellent to hear the great support that you're getting from our teams too. We've had rave feedback about Brightpearl Demand Planner so it's great that you've invested in that too. Thank you again, Tom

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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It works for us!

Reviewed 2 years ago

The customer service support team are knowledgeable and always do their utmost to solve any problems. Not just a chat feature but real intelligent individuals always trying their best to help.

Pros

This software manages our inventory seamlessly between our 3 channels. We have been using Brightpearl for 5 years and have just renewed our contract for another year. The ability to access customer information, pricing and inventory control all in one place makes it indespensable.

Cons

The software doesn't integrate directly with X-cart but we have a work around.

Vendor response

Hi Nick, Great to hear from you. Thank you for sparing some time to give us your thoughts. Happy 6th Brightpearl Anniversary too! It's so heartwarming to hear the impact that Brightpearl has had on BayTree Cookware over the years. I'll pass on your glowing feedback of our customer service team - I know they love to hear it. Thank you again, Tom (Brightpearl)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Excellent ERP/CRM for English speaking users

Reviewed 5 years ago

We´ve been with Brightpearl for about 6 years now and have been very happy with how easy Brightpearl is to use. It is extremely intuitive and does practically everything you need to run a business. Inventory control, Purchase Orders, Invoicing, etc... If your business is in the UK or the US the tax codes are easy to set up and manage. We even have it connected to two Shopify stores drawing from the same stock using two different price lists for sales. The only downside we´ve had with the program is our business is located in Spain and there are tax laws here that make some of Brightpearl unusable for us. Otherwise it´s been a great experience.

Pros

Ease of use. Really easy to learn and manage.

Cons

We´re a business located in Spain and the program is not made for our country´s tax laws and we´ve had to create some workarounds to make certain features work.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Very expensive for little gain

Reviewed a year ago

Just too many things that BRightpearl doesn't do. Its website claimed that you could list directly from Brightpearl onto eBay but it turned out to be untrue as Brightpearl didn't support eBay Postage Policies (That's eBayspeak for shipping tables). Nor could it list directly to any of the Amazon websites, nor to Shopify or anywhere else. Yet other software can do all of that, and has Google Translate...

Pros

The only thing that I really like about this software is that they have good support staff. I was initially attracted to Brightpearl because it included integrated accounts. It has taken me 6 years to realise that this was a false way of thinking as there is other software that integrates seamlessly with reasonably-priced good quality accounting software like Xero, Quickbooks and Sage. Essentially with Brightpearl you are paying a high price for an accounting system that is used by a relatively small number of users (online it says Brightpearl has about 1,000 users - that is a very small number to finance a piece of accounting software. Eventually I realised how much it was missing in other areas.

Cons

The biggest drawback with Brightpearl is the small number of marketplaces it support compared to many of its competitors. They claim to integrate with Amazon, but this is only partially true. Amazon Europe have added 3 new marketplaces but BRightpearl have ingnored them where similar software providers have integrations at no extra cost. Brightpearl haven't added a single marketplace integration in...

Vendor response

Hi Martin, Thank you for your feedback, I'm sorry that it's not more positive, however. Notice. We prefer longer contracts - it reduces our admin cost for maintaining them, which we in turn pass on to our customers. However we are open to discussing shorter contracts, however. Functionality. We have expanded our range of apps which integrate to Brightpearl from a variety of providers covering...

Overall Rating
  • Value for money
  • Ease of use
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An ERP that attempts to find a mid-market ecommerce niche but falls short in many ways

Reviewed 2 years ago

Overall, Brightpearl did not meet its promises. After just 6 months, we made a decision to start looking elsewhere and abandon the tremendous investment we had made in Brightpearl. If your business has over $5 million in sales, and a dedicated full time bookkeeper who interacts daily with both purchasing staff and sales staff, Brightpearl may be a fit for you. If not, we do not recommend Brightpearl.

Pros

Brightpearl has a lot of features and can be powerful at automation in some areas.

Cons

Brightpearl is expecially weak in several essential areas: onboarding/training, user interface, purchasing automation. Brightpearl charges a hefty price (more than $10K) for onboarding data, setup and training and both are disappointing. Data migration is complex because Brightpearl keeps its data in an uncommon way. You will need a third party data consultant familiar with Brightpearl data to get...

Vendor response

Hi Steve, Thank you for the feedback. I'm sorry to hear that you're reporting such issues with our onboarding. Our implementation team match training plans with against a defined list of the modules our customers tell us they're looking to adopt when they go live with us. In short, if something will be used, training on it will be provided. We have been aware you feel that training has fell short in some areas and in response, your Project Manager and our VP of Global Professional Services have both attempted to get in touch with you to schedule additional training, but have not received any response. We would really like to discuss these issues 1:1, so please get in contact with us ASAP so we can work on a way forward together. Tom (Brightpearl)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Mixed Bag with Areas of Opportunity

Reviewed 4 years ago

It's nice to have all your records in one place, but being able to make meaningful use of said data is a large area of opportunity, and it can be done with some substantial elbow grease. It's good for smaller companies, but larger companies would be better with different ERP solutions.

Pros

BP has made some improvements in key areas, such as the removal of purchasing of user slots. (e.g. if you had 10 users, only 4 could sign in at any one time). But there are still areas of opportunity, in terms of better facilitation of accounting, order, and inventory control. That said, it is probably still the most economical, if you want to really put in some elbow grease vs. other ERPs.

Cons

Needs substantial improvements in reporting inventory and accurately pulling proper reports for tax accounting and other accounting, as well as aiding in projecting units to order per quarter/season. Basic functionality is fine, but could also be improved, as much of the panel is very Web 1.5. Really meant for smaller companies, and not larger complex ones.

Vendor response

Hi there, Thank you for taking the time to review us. We're always pleased to get feedback from one of our customers. I'm pleased you're enjoying our updates to the platform. We're always looking to improve and feedback from users such as yourself is invaluable in assessing this. Regarding your comment on Brightpearl being primarily suited to smaller companies, many of our customers are large businesses who have grown on Brightpearl and find our platform scales with them. Others join us as such as are impressed with the flexibility. We would really like to explore the areas for development you mention. I would recommend dropping an email to your Customer Success Manager and we can get the ball rolling. Thank you again. Brightpearl

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Brightpearl Review

Reviewed 5 years ago

I can think of two experiences. The first was having lost some functionality in the ability to choose my default screen view after a major software update - I wrote to BP Support. The team immediately owned my issue and understood the issue. They walked me through a timeframe to introduce a new and better feature. They rolled this out, and informed me personally before the roll out. Indeed the new default screen layout function was a vast improvement on the last. Similarly, I wanted to roll into Business Intelligence (BI). The Chief Technical Officer phoned me personally to discuss this implementation and liaised with me throughout the implementation. This service was just amazing.

Pros

all in one - web based - affordable with links to great appps

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Not complete package.

Reviewed 4 years ago

I think Brightpearl can be an excellent package, in my opinion, a little expensive comparing to others, especially considering they are still developing the product. Automation seems to work well, and plays nice with BigCommerce.

Pros

Brightpearl supports multi-currency and multi-channels which is nice being able to segregate sales and expenses related with each channel.

Cons

Support is not the best, especially if you're in the USA, the support in USA is not as good as the UK, so unfortunately you may have to wait a day to get response regarding issues, but they are quick to get back to you, assuming you can overlook the time difference.

Vendor response

Hi Tony, Thank you for taking the time to post a review, we really appreciate it. It's great to hear that you're finding our Automation app useful and that it's working well with your BigCommerce store. Additionally, the channel segmentation and multi-currency as these are really popular amongst our other customers too! It's great to hear! I'm sorry to hear that you feel our US Support has some...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Accounting Software!

Reviewed 5 years ago

Brightpearl is the only software in the market which does cater for all aspects of accounting. It also does VAT and Stock reconciliations which lot of other software does not. You can also track all your stock from one place. I would highly recommend to use this software. We have been using brightpearl for last 4 years.

Pros

Flexible

Cons

Cost of software is high.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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First ERP for Fashion Business

Reviewed 6 years ago

We are a fashion business working in both wholesale and retail. Brightpearl seems to be without peer in the price bracket it sits in and its ability to tie in all the channels our business work across.

Pros

Genuine open database with API and ERP

Cons

Not tailored to fashion so we have had to adapt and develop our own API driven analysis

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Brightpearl keeps us on track

Reviewed 5 years ago

We have been with Brightpearl for a couple of years now, and the recent upgrades have seen some very useful features making it an easy software to use and increasing its value to our company. The bank feed allows for ease of matching transactions, while there are many inventory options, including multiple currencies. We wouldn't use any other software.

Pros

Ease of entry and customability

Cons

Am still learning much about the software, its a shame that the support is in a different timezone

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I'd recommend it.

Reviewed 7 years ago

We've been using Brightpearl for nearly 2 years now to run multiple sales channels - 3 Magento stores, 6 Amazon marketplaces, Telephone and postal orders. At first we had teething problems and there were a few curses thrown around the office, but more recently the system has been something that runs in the background and facilitates our business activities. This is in no small part due to the investment...

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
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Warning! Implementation very expensive, Lots of Bugs, Brightpearls server continues to crash, http://status.brightpearl.com/history

Reviewed 8 years ago

Here is Brightpearls Status report in the last few consecutive days only. These are the ongoing problems they have and it really effects your business. http://status.brightpearl.com/history Brightpearl.com Website Unavailable This incident has been resolved. Nov 14, 09:30-09:40 EST Affected performance EU This incident has been resolved. Nov 14, 05:13-06:53 EST Delays in order downloads...

Pros

Will edit the review when I have something positive to say.

Cons

Brightpearl has lots of Bugs and the server always has performance issues. I know there are positive reviews but I am simply stating the facts Just read the apologies in the last few days. Please be careful.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Cracks showing but nothing is perfect.

Reviewed 6 years ago

I have developed my business starting in 2011 with 1 staff member going to 10 staff today. Brightpearl overall is fantastic value for money given the extent of what it can offer an eccomerce company. However small unpolished aspects and glitches are now starting to cause real and serious problems for the efficiency of the business with the level of sales we are processing. Missing payments and orders...

Pros

Value for money. Versatile easy

Cons

Support needs investment. They need to take responsibility for their bugs and issues

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Great software!

Reviewed 6 years ago

We use Brightpearl since 3 years ago, it has help us a lot to organice our bussines. We carry a lot of SKUs and multiple wharehouses, and it easly manage all your inventory. Also you can manage multichannel sales, with ebay, amazon, shopiphy, bigcomerce, etc, is not super easy to add app all the products on each channel but once is setup it will help you a lot on your sales and fullfilment. We manage...

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Over Promises...Underdelivers

Reviewed 6 years ago

We migrated from Quickbooks Enterprise and Webgility to BrightPearl last year. It has really helped our business grow by allow us to spend less time managing inventory across all channels.

Pros

Nice screen layout to see the status of all your orders. Easy to process orders Inventory sync with Amazon. Ebay and BigCommerce Bundle/Kitting inventory works well with Ebay. Not a listing tool

Cons

Does not act as a Master Price list or Catalog for BigCommerce Bundle/Kitting inventory does not work with BigCommerce. POS as of 2016 is weak . . .new version due in 2017

Overall Rating
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Everything you need in the cloud

Reviewed 5 years ago

We integrated Brightpearl over a year ago with our existing Magento site and replaced our existing POS with Brightpearl POS. The implementation was smooth and once our products were imported into Brightpearl we were good to go. Brightpearl has a tonne of features - and we are slowly using more and more of them. The great thing is having a single view of all your inventory across online and in-store....

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
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Easy To Use

Reviewed 7 years ago

Great easy to use multi-channel system. Lots of integrations available and easy to expand and integrate as the business grows.

Pros

Integrates with all shipping carriers as well as all major shipping channels - supports multiple stores on each channel.

Cons

Not cheap. but good value to money compared to other solutions. Can be tricky to set up but the team provide full support.

Vendor response

Thanks for taking the time to leave us a review! We're really excited that you're enjoying Brightpearl.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Great for a small business, Not great for FBA

Reviewed 7 years ago
Pros

They have a live tech department that can answer questions on the spot, by far their best feature. The price is reasonable. Accounting features didn't work for us, but should for most.

Cons

Set up took 6 months and had to be done over. Handled by an outside vendor. Terrible. Extremely time consuming to work with Inventory uploads and FBA transfers.

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Brightpearl is now vital to our business

Reviewed 8 years ago

Brightpearl is a multichannel ecommerce and accountancy system. It allows us to download all orders from Amazon, Magento and phone / mail order into one place. This makes stock management, order tracking and accounting much easier than trying to do the same with several sytems. When we recently acquired another company, Brightpearl was invaluable in allowing us to easily integrate their website into our system. I tested lots of other systems, and while not perfect, Brightpearl seems to be the best of them.

Pros

The multi Channel elements. Inventory Management.

Cons

The cost can mount up if you have a number of users. Reporting could be better. As with any cloud based system there are problems and each user want different things from the system. They obviously can't cater for every request from every user.

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Not cheap, but absolutely invaluable and very powerful!

Reviewed 8 years ago

Started using Brightpearl a little over a year ago and have been delighted with it! We were long standing Shopify users, so really wanted an accounts and combined inventory management solution which would integrate seemlessly with Shopify. Brightpearl was the solution, the only solution we found which covered accounts and inventory!

Pros

It has freed up lots of our time, streamlining many of our previously laborious admin processes. Cant imagine running our business without this tool now!

Cons

The set up is honestly quite daunting, the software also took some getting used to. However, the email support provided by Brightpearl was exceptional and fast and before long (1-2 months) we were using Brightpearl very happily.

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Brightpearl is the best system i have used

Reviewed 9 years ago

When we first started our company we were looking for a online software that we could use on our Apple macs, thats how we come across Brightpearl. We been using Brightpearl for just over 2 years and i have to honestly say it is the best software i have used. It is extremely easy to use, has everything i need and the price is amazing for what you get. We have just integrated Magento which works perfectly and links direct to our website. I would also recommend watching the you tube videos as these are very helpful in the beginning

Pros

As it is an internet based programme it is perfect that you can logon anywhere and don't have to be in the office to work. It does alot of our accounting for us so we don't have to pay the accountant extra money

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Dont use Bright Pearl In Australia

Reviewed 6 years ago

Bright Pearl Cannot handle accounts in Australia and does not correctly handle the GST rounding. Every order we have to manually adjust the GST amounts to balance to our correct order from our Ecom system. Its real sap on time. WE moved to MYOB as their GST reporting was not correct for the ATO and as such found that we were unable to submit correct reports. This program may work for overseas clients, but it does not work in Australia. Its reporting for sales is strong and we will commend it on that. But it is a lot of money for just a reporting system and thats all it can do for us. Unfortunately they have taken a year to try and fix the rounding issue, but still yet we wait.

Pros

Sales and Product Reports

Cons

Does not round GST correctly in Australia and does not support ATO legislation in its accounting package. We no longer can use its accounting package. It is a very expensive reporting system which is all we can use it for.

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Cloud Based All in One - nothing else compares!

Reviewed 8 years ago

Ebay/amazon listing software, accounts package, inventory control, CRM, order processing and reporting software - all cloud based - all in one. Brightpearl does this. It is the only game in town- no-one else does anything like it at a reasonable price point - using separate and either badly connected or non connected pieces of software to do all of the above is very inefficient! Used correctly this software will enable your employees to be more efficient and productive. Also there are some very useful apps starting to appear. Downsides are no multi-currency at the moment - although that is not a show stopper if you sell in euros and the CRM could be improved. Nothing is perfect though!

Pros

No pros were added to this review

Cons

No cons were added to this review