Call of Service Features

Call of Service

Field service management software

4.61/5 (18 reviews)

Call of Service Feature Summary

  • Plan availability and assign specific time slots for tasks and resources
  • Sign a document within the system
  • Access the software remotely via mobile devices
  • Expected cost based on factors before a project begins
  • Create work orders and track their status to completion
  • View team, job, equipment and vehicles locations on a map
  • Premade examples and templates for emails
  • Track/log the amount of time employees worked per job
  • Access/operate the system via mobile application
  • Schedule, change or cancel appointments
  • Set a task to repeat
  • Create unique categories of information to embed within your communications
  • Notices sent to individuals when a task, deadline, appointment, or activity is approaching
  • Synchronize with other calendars to view mutual availability and schedules
  • Manage sending personnel and resources to a site as needed
  • Schedule predetermined or ad hoc maintenance services and labor requests
  • Create a new work order
  • Create quotes/proposals and maintain a central repository of previous quotes
  • Track work performed and resources used for past customers, sites, or assets
  • Alerts/notifications within the system
  • Allows for integration with other systems/databases
  • Schedule repeating appointments based on a duration of time
  • Create and manage monetary interactions between parties (i.e. bills and invoices)
  • Searchable repository of information about clients
  • Generate reports that meet information requirement, as the occasion requires
  • Monitor and track project related activities based on various metrics
  • Manage all job information in one place
  • Integrate with a third party accounting system
  • Track and oversee work orders assigned to technicians
  • Planned maintenance based on time or event-based triggers
  • Centralized database of stakeholders and their contact information
  • Assemble applications and processes by dragging over and arranging pre-built components
  • Swipe a credit card or manually process payments while with the customer in the field
  • Store and access documents, forms, and photos in one centralized place
  • Encryption secures data associated with a signed document and helps verify the authenticity of a signed record

Competitor Feature Comparison

API
Accounting Integration
Activity Tracking
Ad hoc Reporting
Alerts / Escalation
Alerts/Notifications
Appointment Management
Appointment Scheduling
Automated Scheduling
Billing & Invoicing
CRM
Calendar Management
Calendar Sync
Client Management
Client Portal
Contact Database
Contract/License Management
Customer Database
Customer History
Customizable Fields
Customizable Forms
Customizable Templates
Digital Signature
Dispatch Management
Drag & Drop
Electronic Signature
Email Templates
Employee Scheduling
Equipment Tracking
Estimating
File Storage
GPS
Geographic Maps
Group Scheduling
Historical Reporting
Invoice Management
Job Management
Job Scheduling
Location Tracking
Maintenance Scheduling
Mobile Access
Mobile Alerts
Mobile App
Mobile Signature Capture
Multi-Location
Online Booking
Online Time Clock
Payment Collection in the Field
Preventive Maintenance
Project Management
QuickBooks Integration
Quotes/Estimates
Real Time Notifications
Real-time Scheduling
Recurring Appointments
Recurring Tasks
Reminders
Reporting/Analytics
Routing
SMS Messaging
SSL Security
Scheduling
Search/Filter
Self Service Portal
Service History
Technician Management
Work History
Work Order Creation
Work Order Management
Learn moreCompare App
API
Accounting Integration
Activity Tracking
Ad hoc Reporting
Alerts / Escalation
Alerts/Notifications
Appointment Management
Appointment Scheduling
Automated Scheduling
Billing & Invoicing
CRM
Calendar Management
Calendar Sync
Client Management
Client Portal
Contact Database
Contract/License Management
Customer Database
Customer History
Customizable Fields
Customizable Forms
Customizable Templates
Digital Signature
Dispatch Management
Drag & Drop
Electronic Signature
Email Templates
Employee Scheduling
Equipment Tracking
Estimating
File Storage
GPS
Geographic Maps
Group Scheduling
Historical Reporting
Invoice Management
Job Management
Job Scheduling
Location Tracking
Maintenance Scheduling
Mobile Access
Mobile Alerts
Mobile App
Mobile Signature Capture
Multi-Location
Online Booking
Online Time Clock
Payment Collection in the Field
Preventive Maintenance
Project Management
QuickBooks Integration
Quotes/Estimates
Real Time Notifications
Real-time Scheduling
Recurring Appointments
Recurring Tasks
Reminders
Reporting/Analytics
Routing
SMS Messaging
SSL Security
Scheduling
Search/Filter
Self Service Portal
Service History
Technician Management
Work History
Work Order Creation
Work Order Management
Visit WebsiteCompare App
API
Accounting Integration
Activity Tracking
Ad hoc Reporting
Alerts / Escalation
Alerts/Notifications
Appointment Management
Appointment Scheduling
Automated Scheduling
Billing & Invoicing
CRM
Calendar Management
Calendar Sync
Client Management
Client Portal
Contact Database
Contract/License Management
Customer Database
Customer History
Customizable Fields
Customizable Forms
Customizable Templates
Digital Signature
Dispatch Management
Drag & Drop
Electronic Signature
Email Templates
Employee Scheduling
Equipment Tracking
Estimating
File Storage
GPS
Geographic Maps
Group Scheduling
Historical Reporting
Invoice Management
Job Management
Job Scheduling
Location Tracking
Maintenance Scheduling
Mobile Access
Mobile Alerts
Mobile App
Mobile Signature Capture
Multi-Location
Online Booking
Online Time Clock
Payment Collection in the Field
Preventive Maintenance
Project Management
QuickBooks Integration
Quotes/Estimates
Real Time Notifications
Real-time Scheduling
Recurring Appointments
Recurring Tasks
Reminders
Reporting/Analytics
Routing
SMS Messaging
SSL Security
Scheduling
Search/Filter
Self Service Portal
Service History
Technician Management
Work History
Work Order Creation
Work Order Management
Learn moreCompare App

Mobile apps

iOS App


1 review

Requires iOS 9.3 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


23 reviews

Call of Service Feature Reviews

15 reviewers had the following to say about Call of Service's features:

Mohisin S.

Excellent Service Nice cooperation from MO

2018-08-02

Pros

Scheduling and time management excellent and increase of operator productivity and GPS integration was amazing.

Cons

Sometimes server slow but its OK. Need payroll and petty cash expenses to be added in to the same software in future for great help.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Etim T.

We've tried quite a few software's.

2017-05-19

Pros

Ease of use, Ability to schedule jobs that are continuous, Invoice creation, ability to create reports of jobs done or any other report.

Cons

One thing i would love to be added is the ability to tick a job as done and not needing to click on start and finish.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Constantin K.

We are using this product for our field workers schedules.

2016-06-07

Very effective product for scheduling needs. Mobile friendly.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Con M.

Great, simple to use, very intuitive application

2018-05-23

The customer support has been excellent. Extremely fast responses from the developer.

Pros

It is easy. Once it is set up and configured properly, any non-technical person can figure it out.

Cons

It lacks certain features. No Inventory, No integration into accounting software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Soubhi A.

Simple & Easy

2017-03-20

There is no need to jump between 2 pages to alter the Service Items information as they can be directly edited on the job card and any edited information will reflect the invoice. I was amazed how quickly the updates to the program were, as any suggestions I made to the support team were implemented (other companies told me that they can't make changes or it will cost too much to customize).

Pros

Easy to use, support was always there even when using the trial version

Cons

No accounting integration

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

10/10

Recommendations to others considering Call of Service

Excellent platform easy to learn & use

Source: Capterra
Helpful?   Yes   No
Read more
Shana S.

Awesome Software

2015-10-08

Data can be exported very easily as well.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Mostafa K.

The best software we used so far

2014-10-22

It manages our pest control business.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
( company, 51-200 employees)

Excellent so far!

2018-05-24

Pros

For us this is huge b/c with our previous solution there was a single app for field workers and admins, and even though you could control things with roles/rights, both workers and admins saw essentially the same interface.

Cons

No cons really to speak of for us. So far we are extremely happy. If something changes I'll see about updating this review.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
DERRICK F.

good software user friendly

2015-09-15

CONS: DIFFERENT TIME ZONES, NO MOBILE APP THEY SAID THEY ARE WORKIN ON IT.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Dean o.

Out of the box field service software with no set up fee

2019-02-28

Very good and easy to use solution.

Pros

Extremely user friendly, gives most of the most useful and necessary functionalities in a FS software.

Cons

Would love if it had automated lead tracking like Service titan.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Nathan M.

A great platform for your business

2017-01-10

I use Call of Service on a daily bases and it works great for keeping every job on track and in order it is very easy to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Ana-Lisa W.

The best software we used so far to manage our pest control business

2016-12-13

Very easy to use, keeping track of all our jobs and customers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Alexandrea D.

Superior Customer Service!

2017-06-30

It allows our users to be dispatched and tracked .

Pros

Help when I need it; and the system is very easy to use!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tracey L.

Simple to use and efficient.

2015-09-15

Software is wonderful for the price. Easy to use and any issues i have had are answered in a timely fashion and courteous manner.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Osama H.

it was very easy to use and adopt , i need it to schedule tech visit for our customers and its gr8

2015-11-09

The good is easy the drag and drop and integrated Functions , the bad is i cannot see the job sheet fully detailed or customized as i wish

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more