Cin7 Omni vs Unified Commerce Platform

NetSuite

Fishbowl

Unleashed

Coolfire Core

E-Stock Web

E2open

Cin7 Inventory System

Thanks Chloe, for your review and feedback on the Cin7. Please get in touch with our support team for any further assistance.


Our appointed Cin7 implementation specialist has been an absolute pleasure to work with. His customer service skills, attentiveness and knowledge across the software  has been exceptional. 

As a small business, implementing a new system can be daunting and overwhelming but [SENSITIVE CONTENT HIDDEN] has helped me ( us)  in great leaps and bounds. 

  

Amazing customer service, easy to use + great interface 

Hi Troy,
Thank you for your starred review. we are delighted to learn that you are satisfied with our customer service and have found value in our Cin7 software. Hearing from customers like you do help us to continuously improve.

there is room to improve

The platform is full of bugs
The platform is full of bugs. On-boarding was appalling. Stock sync is a mess, keeps zeroing out our Shopify stock. Uploading from Cin7 to Shopify is impossible, we tried and lost all our store listings......took 5 days to re-enter the data. One of the main features is supposed to be having a single point of product truth, in reality its anything but, our Shopify store does a better job of managing stock and new product loading.

Help is slow and lacks basic workflow understanding. Support have no interest in anything outside the basic video help tutorials.....other than quoting for custom integration!

We paid for the Xero migration, this was not completed so our accountant managed the transition from MYOB. Its taken 18 months to get that charge refunded...$3800.....

Our on-boarding was a failure, we have asked for a discount as the system has not been delivering what we have paid for.......point blank refusal.....just an offer to discount a new on boarding process.....that''s right must be our fault!

I have been very patient, multiple e-mails, phone calls with support but no movement at all. I will be moving to Tradegeko as soon as possible and taking these guys to small claims to recoup the costs we have invested into this platform.

Sales people are very slick, on boarding team are nice people......but the product is full of bugs and middle management deliver appalling customer service. Stay away.

Full of bugs with appalling customer service

Thank you for your feedback, Glenn. Our aim is to continuously improve our services, so we appreciate the time you took to share with us your experience. While our records show that we have been in contact with you to resolve your issues, we regret that we have been unable to satisfy your specific workflow requirements. We still believe there is an opportunity for us to work together and to ensure the platform works for your business. Please contact customer support if you wish to discuss this further. 

The onboarding process with the [SENSITIVE CONTENT] has been seamless and very thoughtful. This has made all the difference to what would have been a stressful process to migrate from the previous inventory management system and integrate to our new e-commerce platform.

Personalised onboarding process

Superb customer service, gives a lot of help.

Kickass software

Right now my experience is terrible and if Cin7 can't improve their customer support we will look to move to new software.

Worst Customer Support Ever

easy to use

Hi Dorsa, thank you for the overall 5 star review! It's great to see you use many integrations. We look forward to the continued support and value you as a customer.

Multi-channel management is also very convenient, helping with inventory and order management. It is a powerful software.

Powerful System

Generally, this is a very useful system and once you understand how to use it, it is very beneficial. Even with the glitches, I would still recommend it, this product has so many different features, and I believe that you can find a way to run every warehouse, no matter how unique your systems are. This is a system that has so many features and you can use them all or just those that suit your needs. Cin7's onboarding is extremely expensive, but necessary, because setting it up right with someone to guide you is a must. 

Warehouse mangement system that has all the features

Built in apps which are ever expanding made integration easy.
3PL and Xero apps were what made us choose this software.

Fantastic Support

We recently implemented CIN7 and it has significantly improved our sales and stock visibility across our multiple sales channels and warehouses. It is customisable to meet our needs and what isn't readily available, CIN7 willing to consider in future releases.

Importantly, we have been able to have multiple entities for different regions sharing stock, work with multiple currencies and plug in our e-commerce platform, release a B2B platform and a POS platform for trade shows and expos.

You are well supported through the implementation via an onboarding team and the support staff respond quickly to any questions you have.

In terms of price, there are only 5 users included in the monthly fee even if you are on the Professional plan, so we had to use the licenses wisely otherwise, the addition of $45 per user per month can quickly add up and make it expensive.

CIN7 for Stock and Sales Visibility

Hi Liz, thank you for the overall 5 star review! It's great to hear Cin7 has significantly improved your sales and stock visibility across your multiple sales channels. We look forward to the continued support and value you as a customer.

Inventory Management, Online and Retail System Management, Accounting Integration, Manufacturing and Production Management. I don't know if anyone has yet but we plan to test out and potentially use every feature that Cin7 has.

[SENSITIVE CONTENT] Is Awesome!

Ease of access with cloud based platform.

I regret our decision to go with Cin7

Hi Linda, We appreciate your comments and we want Cin7 to work for you. We place a high value on customer satisfaction and will be in touch shortly.

Kings Seeds Cin7

Great product great onboarding team

Hi Stuart,

Thank you for your review! We are pleased to learn that our software could meet your business expectations. We will share your feedback with our training team. 

Sincerely,
Erin (Marketing Team)


Very poor. Expensive, buggy and the price increases are ferocious.

Horrible service and way too buggy for the price 

Whilst there are always compromises when it comes to inventory management, Cin7 offers a comprehensive package that covers most bases (more than any other - and trust me I researched this a lot!). And they do offer customisation too if what they have doesn't quite cover your bases.

So if you have complex inventory management requirements and you are looking for loads of side benefits - POS, BOMs, B2B, 3PL etc - then definitely take a closer look at Cin7. And even if your requirements are simple definitely consider Cin7 as your company will be able to grow in to its many features.

As a comparison with the many other inventory packages and POS systems I have worked with Cin7 is by far the most comprehensive and thus I really couldn't recommend enough.

The cons are that it could be considered slightly clunky to work through some things - but I would argue this is necessary to have a slightly complex system that allows a company to grow into. One example of this, just to give an idea, is when using BOMs. They don't automatically update the cost price of the good they create (there is an extra step to set it up to do this which is not very obvious). This would seem annoying and slightly counterintuitive. AlthoughI would also argue that it does offer you the extra advantage of being able to choose whether a BOM price update will automatically update the cost price of a good. So you can see it can be clunky but also kind of necessary in terms of flexibility.

The only other two cons I would say are the slightly outdated design of the platform which aesthetically isn't the best. And not having much choice in invoice design etc. But this is really just nit picking and something that I am sure will be fixed at some point. 

So overall really would have to recommend - especially if you are looking for a wide range of features and a well designed platform. 

Comprehensive inventory management software

Hi Gabriel, thank you for the overall 4 star review! It's great to hear that you researched lots of Inventory Software and Cin7 was the best fit for your company. We also are trying to grow our features for our customers you're right and we update them monthly. Thank you for your honest feedback we're always trying to improve for our customers.  We look forward to the continued support and value you as a customer.

CIN7 ERP for a technical sales business

Hello Vasili,
Thank you for your review. We are happy to know that you found value in our software system and our support team.
We will share your feedback with the product team as we are always looking for improvements.

Sincerely,
The Cin7 Team

So far we are very happy with Cin7 and anticipate that it will meet our needs as we grow for the foreseeable future. 

Big Upgrade from our past system

Hi James, 
Thank you for your review! We're glad to learn that Cin7 could add value to your business. Thank you for being a Cin7 customer! 

Sincerely, 
Sam (Marketing Team)

Inventory Management Made Easy

We have integrated our website and direct native integration to Markeplace Channels like the ICONIC and also the Cin 7 B2B platform for our wholesale channel...it has been very easy to transition from our old platform to CIN7 where everything is now under one roof

Cin7 Omni for eCommerce

Overall, the Cin7 software offers a dynamic cloud-based solution for us to manager stock across our three stores in Hong Kong (www.actionxstore.com). Also we are looking forward to linking it into our e-com platform and accounting platform soon as well.   I would recommend Cin7 for sure. 

Cin7 for Retail

Thanks for reviewing us Jason. Although that's a high rating, we'll be doing our best to ensure we can go beyond that rating. It's great to hear your extending Cin7 and discovering it's true potential and integration's. We look forward to the continued support. 

fine, somewhat easy to understand/use could be optimized further

Hi Kara, 

Thank you for sharing your review on Cin7. It's great to know our software has met your needs! We understand there can be a slight delay which is why we are continuously growing our support team. Thank you for being a Cin7 customer, Kara!

Warmest Regards, 
Erin (Marketing Team) 

Our company recently moved our stock in to a 40k SqFt warehouse, and had no inventory tracking system other than spreadsheets which were sporadically updated. I was tasked with solving this problem. After reviewing and testing MANY inventory packages, I found that Cin7 provided the best solution for the best cost.
 
The way Cin7 integrates the entire product flow, from cutting a PO for materials to final delivery to the customer has greatly increased our productivity. The warehouse and sales process runs much more smoothly, with visibility at all stages of the process. No more calling to bother the warehouse manager to ask where an order is in the process. 
 
The inventory tracking has worked very well for us. We no longer must worry about where an item is located in the warehouse, saving us hours of picking time. We also don’t have to call the warehouse manager to see if we have enough stock to complete a sale on time, as this is visible from both the product and sales order screens, and from reports.
 
The reporting module is great, giving visibility to both sales and inventory. Using pivot tables, you can drag & drop items to be included in to a report, and the prebuilt reports are nice as well. 
 
The PO process has been greatly simplified using the Smart Buyer module. If you have set minimum levels and set reorder levels, you can cut POs to replenish all your stock in about 10 minutes. This has saved us many man hours per week.
 
Cin7 is not simple to set up. However, they assign a specialist to your account to walk you through each step of the process and to make sure you understand how everything works. They also hold webinars regularly to explain some of the more complicated topics more in depth. These webinars are also available for viewing at later dates, which is nice for review. The help system is comprehensive. If you can’t find the answer to your question, the support staff is friendly, responsive and above all very competent. Cin7 really does its best as a company to make sure you succeed.

I would highly recommend Cin7.

Compare Cin7 Omni and Unified Commerce Platform based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2025.

NetSuite is a cloud-based business management suite. It helps organizations streamline their operations and gain real-time insights into their performance. The suite caters to a range of industries such as manufacturing, retail, and professional services.

Unleashed is a web-based system designed for businesses to manage their stock levels and inventory.

Designed with simplicity and efficiency in mind, Fishbowl’s complete manufacturing and inventory management solution transforms the inventory process and uses automation to help growing businesses make strategic and precise decisions based on real-time data and cut costs.

Cin7 Omni makes complex retail and wholesale simple, with all-in-one Inventory Management, POS, Direct EDI Integration and 3PL integration.

3PL Management

Access Controls/Permissions

Accounting Integration

Accounts Receivable

Activity Dashboard

Alerts/Notifications

Application Management

Archiving & Retention

AS2 Capability

Backorder Management

Bank Reconciliation

Barcode Printing

Barcode Recognition

Barcode/Ticket Scanning

Barcoding/RFID

Billing & Invoicing

Bills of Material

Catalog Management

Channel Management

Check-in/Check-out

Commission Management

Contact Database

Content Management

Cost Tracking

Credit Card Processing

Customer Accounts

Customer Database

Customer History

Customer Management

Customizable Branding

Customizable Fields

Customizable Reports

Customizable Templates

Customization

Data Import/Export

Data Security

Data Synchronization

Data Transformation

Database Support

Delivery Management

Demand Forecasting

Discount Management

Distribution Management

Drag & Drop

eCommerce Management

Electronic Payments

Email Management

Email Marketing

Exceptions Management

Financial Management

For B2B

For Retail

Forecasting

General Ledger

Gift Card Management

Import/Export Management

Integrated Business Operations

Inventory Auditing

Inventory Control

Inventory Management

Inventory Optimization

Inventory Replenishment

Inventory Tracking

Invoice Management

Item Management

Kitting

Label Printing

Labeling

Layaway Management

Loyalty Program

Mail Order

Manufacturing Inventory Management

Marketplace Integration

Merchandise Management

Mobile Access

Multi-Channel Management

Multi-Channel Marketing

Multi-Currency

Multi-Location

Multi-Store

Multiple Format Support

Offline Access

Order Entry

Order Fulfillment

Order Management

Order Processing

Order Tracking

Ordering Automation

Payment Processing

Point of Sale (POS)

Procurement Management

Product Identification

Project Management

Promotions Management

Purchase Order Management

Purchasing & Receiving

Quotes/Estimates

Cin7 Omni

Android

Web-based

Windows

iPad

iPhone

Business Operation Manager

My second onboarding specialist, [SENSITIVE CONTENT], is amazing, always responsive and willing to help. My 3PL integration engineer, [SENSITIVE CONTENT], is wonderful.

accountant

Great customer support, the implementation team took good care of us and answered our questions quickly and efficiently. They were patient and gave clear explanations.

CEO 

Great reporting capabilities. Customer service has been amazing and our implementation specialist has been a dream to work with.

Director

Secondly, the support we get from the team is outstanding. Rep has been available to resolve issues and any and all tweaking is possible to do with ease with him.

Director of Purchasing

We have only been live with CIN7 for a couple of months but so far we are very happy with the way the system is performing and it has definitely improved our productivity.

Stock sync is a mess, keeps zeroing out our Shopify stock. Uploading from Cin7 to Shopify is impossible, we tried and lost all our store listings took 5 days to re-enter the data.

Management

Zero compensation for lost data which was only one of the issues with bugs.

9 months on, and still no end in sight to the implimenttation process, with one team member blaming another, or a different department being the common issue.

It was very easy to integrate with our Woo Commerce site and with our Xero Accounting System.

Owner/Director

Now at 1000+ sales per month and growing, we needed a way to automate this process. We looked at Cin7 and 2 other similar software for Inventory management and decided this was the best.

We have not experienced the regular support and are dreading this. The EDI team is non-responsive.

Our appointed Cin7 implementation specialist has been an absolute pleasure to work with. His customer service skills, attentiveness and knowledge across the software  has been exceptional.

Support when going live is good, i had pages of questions over several days, all of which have been answered.

Managing Director

The software is very easy to use. The search box function in all areas is very powerful making things each to find.

Operations Manager

We're really happy to transition to cin7. We'd rather train ourselves and invest in our time than train a new hire.

Co-Founder

I would highly recommend Cin7 for businesses with multiple sales channels and relatively straightforward sourcing/manufacturing processes.

To switch Cin7 on was relatively easy. Once we went live with it, it all works quite well, it's just a matter of learning how it differs to the software we used previously.

Owner

CIN7 Offers complete accountability of product traffic from purchase orders through to customer tracking numbers. Best components are the seamless integrations and 100% tracking costs.

Cin7 Omni vs Unified Commerce Platform Comparison (2025)

Cin7 Omni

Unified Commerce Platform

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives