Cin7 Case Study


All-in-one cloud INVENTORY, POS, EDI, B2B and 3PL

4.31/5 (328 reviews)

Cin7 use case: Paul Taylor

Verified Reviewer  
1st of December, 2016
I would highly recommend Cin7.

Our company recently moved our stock in to a 40k SqFt warehouse, and had no inventory tracking system other than spreadsheets which were sporadically updated. I was tasked with solving this problem. After reviewing and testing MANY inventory packages, I found that Cin7 provided the best solution for the best cost. The way Cin7 integrates the entire product flow, from cutting a PO for materials to final delivery to the customer has greatly increased our productivity. The warehouse and sales process runs much more smoothly, with visibility at all stages of the process. No more calling to bother the warehouse manager to ask where an order is in the process. The inventory tracking has worked very well for us. We no longer must worry about where an item is located in the warehouse, saving us hours of picking time. We also don’t have to call the warehouse manager to see if we have enough stock to complete a sale on time, as this is visible from both the product and sales order screens, and from reports. The reporting module is great, giving visibility to both sales and inventory. Using pivot tables, you can drag & drop items to be included in to a report, and the prebuilt reports are nice as well. The PO process has been greatly simplified using the Smart Buyer module. If you have set minimum levels and set reorder levels, you can cut POs to replenish all your stock in about 10 minutes. This has saved us many man hours per week. Cin7 is not simple to set up. However, they assign a specialist to your account to walk you through each step of the process and to make sure you understand how everything works. They also hold webinars regularly to explain some of the more complicated topics more in depth. These webinars are also available for viewing at later dates, which is nice for review. The help system is comprehensive. If you can’t find the answer to your question, the support staff is friendly, responsive and above all very competent. Cin7 really does its best as a company to make sure you succeed.

What do you like best?

I really like the Smart Buyer module. It makes the PO creation process so easy. The reporting is really great as well

What do you dislike?

There is a learning curve, just like with any inventory and business management platform this comprehensive. Cin7 does have great support and documentation to help out to mitigate this.

Why did you end up selecting Cin7 over other applications?

We chose Cin7 die to the flexibility in how products can be handled, the responsiveness of their support and the reporting mostly.

If so, why did you switch?

Quickbooks couldn't put everything together in a good, smooth workflow that was a good fit for our company.

What is your main use case with Cin7?

Buying and selling flooring materials worldwide.

Give one example how Cin7 has improved the way your organization functions

It's freed up the warehouse manager to actually manage the warehouse instead of field calls from the sales staff and back office asking about stock levels and order status.

What is your ROI?

We are able to process more orders and provide better service to our customers. We are also able to handle our vendors more efficiently.

Likelihood to recommend


Recommendations to others considering Cin7

Make sure you have your products and pricing in order. It will make things much easier when doing your initial load in to the system.

Time used

6-12 months

Frequency of use


Rating breakdown

Value for money
Ease of use
Customer support