Cin7 Case Study


All-in-one cloud INVENTORY, POS, EDI, B2B and 3PL

4.31/5 (328 reviews)

Cin7 use case: Chris Heard

Chris Heard

Verified Reviewer  
26th of August, 2016
Cin7 Review

I can honestly say that CIN7 has changed our business - for the better. With only 3 staff, and I feel that CIN7 in particular, has made up for almost 1 full time staff member in terms of increased productivity. The fact CIN7 is so customisable means that we have been able to tailor a "back end" POS and inventory management system that allows for staff (and through our website - customers) to get all the information we/ they need, in the shortest possible time frame. Being an importer, the ability to allocate and apportion freight and customs charges in NZD directly to USD purchase orders, then import it directly to Xero, has meant I no longer have to manually enter this info and spread it across a shipment in a spreadsheet, then enter it again - manually, to our old POS system. It also means that our costs are very accurate and therefore our GP figures are too. We have fairly complex components to some of our furniture items, but the CIN7 B.O.M builder allows us to allocate parts to make up a final product, taking away any messy guesswork with costings and stock control. The support has been Ok, but I feel a bit understaffed at times. They have just started a new support program in August and since then the support has been great so far. There ARE improvements to be made around the reconciliation between Xero and CIN7/ Shopify Integration/ CRM management etc, but overall a pretty good piece of software.

What do you like best?

- Inventory management - allocation of landed costs. - reporting

What do you dislike?

- bank reconciliation (area for human error)

If so, why did you switch?

Too many reasons to list.

What is your main use case with Cin7?

Processing Sales orders in our showroom.

Give one example how Cin7 has improved the way your organization functions

getting accurate landed costs.

Likelihood to recommend


Time used

2+ years

Frequency of use


Rating breakdown

Value for money
Ease of use
Customer support