StreetSmartClickSoftware Features List

StreetSmartClickSoftware Reviews

StreetSmartClickSoftware

Mobile workforce management software

4.24/5 (41 reviews)
730

StreetSmartClickSoftware Feature Summary

  • Field service management

Operations Management Feature Comparison

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Monitoring (159 other apps)
Multi-Location (132 other apps)
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Third Party Integration (170 other apps)
Workflow Management (163 other apps)

Competitor Feature Comparison

Mobile apps

iOS App


25 reviews

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Requires iOS 7.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


0 reviews

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StreetSmartClickSoftware Feature Reviews

25 reviewers had the following to say about StreetSmartClickSoftware's features:

Matt Megill

The system is a great tool which allows us to track and communicate freely with our field staff

2018-03-19

Pros

The customization of forms, activity reporting and tracking, user friendly app and pc for user interface

Cons

lag time on location reporting can be extensive at times and create confusion. updating mass locations or making mass changes in location assignments to users can be tedious

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from ClickSoftware


Thank you Matt for your review of StreetSmart. It is good to hear the solution is helping communicate with your field staff and provide customized information on field activities.

Thank you also for your suggestions which have been forwarded to our product management team for review.

Thanks again for your feedback!

Read more
Ozzy Riverol

I use a small part of the software but it's reliable and only had had a couple of small glitches

2018-03-23

Being able to track all my visits with information on the spot when it happens so I don't have to remember how the visit went.

Pros

Also when I go do the monthly reports of my field work everything is easy to find and I'm able to make useful reports to give to my management

Cons

I can't go back to correct errors in the tablet once I'm passed certain point like entered data that I might have done mistakenly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from ClickSoftware


Ozzy, we appreciate your review of StreetSmart. It is important for us to hear how the app and reporting are being used and we're pleased to hear you find it effective. Also, we have forwarded your suggestions over to our product management team for review. Thanks again!

Read more
Lauren Collins

did half its job

2018-03-15

Live track of guards and their where abouts, Breadcrumb capability.

Pros

Allowed our guards to check in hourly to follow protocol. dispatchers were able to pull back data history and view live time reports

Cons

GPS drift. Caused text messages to be sent to the phone... sending around 700 in a day which would cause problems with the phone.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from ClickSoftware


Thank you Lauren for your feedback. We strive for accuracy with our product and have forwarded your concerns on to our product team.

Read more
Andreas Messis

The best CRM and scheduling for small businesses

2010-06-24

We have 10 crews, but colleagues in the field that got ServiceTycoon benefit from it as well and they have anywhere between 2-7 installers.

Pros

our sales team closing ration went up 10-15% immediately. We contribute this to transparency that creates accountability, and to simply the tools that enables all of us to work more efficiently. Same for our installations and service department. The system is pretty intuitive and their support is excellent.

Cons

no internal inventory - that would have helped us.

Rating breakdown

Ease of use
Customer support
Source: Capterra
0 of 1 people found this review helpful
Helpful?   Yes   No
Read more
Ana Casillas

Good

2018-04-04

Help us to have a better use of time, manage visits & coordinate routes.

Pros

The availability to have records of all visit & areas. The map is great and the animation is, also very nice.

Cons

The location software is not working properly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from ClickSoftware


Ana, thank you for your review. We appreciate your feedback and are pleased to hear you have found value in StreetSmart for your mobile staff. Also, our free 24x7x365 support team can help you with your reporting questions. Please contact them at streetsmartsupport@clicksoftware.com for assistance.

Thank you for your business!

Read more
Douglas Shaffer

Meets our needs and one of the few that can for the price range.

2018-03-15

Pros

The ability to create and customize reports makes it very helpful for our business model.

Cons

It only allows data to be retrieved for the past 90 days.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from ClickSoftware


Douglas,

Thank you for providing feedback on StreetSmart. It is important for us to know that our product is affordable and still offers the ability for you to customize reports to meet your specific needs.

Your comments have also been forwarded to our product management team for further review.

Thank you for your business!

Read more
Anonymous
( company, 51-200 employees)

Work so good I never had to contact support

2018-03-15

Pros

Interface is very intuitive.

Cons

Tracking miles and showing statistics for users would be a nice feature.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from ClickSoftware


Thank you for your feedback on StreetSmart.

It is good to hear the solution is intuitive - even for non tech users and that everything runs so smoothly you never have to contact support!

We have forwarded your suggestopms to our product management team for review.

Thanks again for your review!

Read more
Héctor Coronado

Comfort and efficiency

2018-03-22

optimization, digital signatures

Pros

easy for signing our clients contract and assignment to each technician, real-time review super modifiable

Cons

currently it is quite expensive, and it is slow in the interface, I have good internet connection and sometimes it is frzzed

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
jamie isaguirre

I think there could be better training but once you get used to it the software is pretty good

2018-03-15

Pros

what I liked most about the software was the customizable reports that you could run. the reports that came with the software where good but not as detailed or industry specific as needed.

Cons

the only thing I can think of that would be considered a con is the lack of training videos. I had to call customer service for training on almost everything but they where patient and once you got comfortable with the program it ran a lot smoother.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No

Response from ClickSoftware


Jamie, thank you for your feedback. We are glad to hear you are able to create insightful reports from the data collected from the StreetSmart app!

Also, you may be glad to hear that in addition to our one-to-one onboarding, webinars and support documentation we are currently developing new training tools including more videos!

Please feel free to contact our customer support team at any time for assistance in using the solution, or to arrange for additional free training at smartsupport@clicksoftware.com

Read more
John Lanese

Easy to use

2018-03-22

Pros

Easy to configure, use and create forms.

Cons

Delayed reports. When a workers sign is into a job I won't see it for some time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from ClickSoftware


Thank you John for your review and feedback. It is good to hear the product is easy to use, and the configurable forms work well for your team. We've also sent your feedback on to your Sleep Number engagement manager and product team.

Read more
Adrienne Rensink

Does what it says it will

2018-03-19

Pros

It's also a great tool for locating my techs while they are in the field and helping them manage their time while on a job site.

Cons

The 2 most frustrating things with this software are the inability to make a customer inactive, and the lack of a place to make notes like gate codes. Currently, your only options are to delete a customer, which means you lose all of their history as well and for gate codes or special instructions, we have to either type them in at each service call (which is weekly) or note it somewhere in the address line 2 section.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from ClickSoftware


Adrienne,

Thank you for your feedback on StreetSmart. We are pleased to hear you find the solution helpful in maintaining a high level of customer service. We have also forwarded your comments to our product team for review.

Thank you again for your feedback.

Read more
Larry Peters

The app does what it says it will do.

2018-03-19

Pros

You can download specific instructions for your field employees.

Cons

If I am in the middle of a Final Walk and I get a phone call, the final walk gets deleted. I have been almost finished with my final walks and receive a phone call and have to start my final walk all over again.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from ClickSoftware


Thank you for Larry for reviewing StreetSmart! We are glad to hear you find the product helps share information with your field team and provide reporting. We have also forward your comments to our product team for review.

Read more
Jasmine Saputra

ClickSoft is a very easy app to use and eliminates unnecessary paperwork

2018-03-22

Pros

I am able to send jobs to my field employees as well as track their performance.

Cons

The tracking feature seems to be off a lot.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from ClickSoftware


Jasmine,

Thank you for your feedback of our StreetSmart app and workforce solution.

It is good to hear it has simplified paperwork and given you easier access to customer information.

We have also sent your tracking information to our product team for review.

Thank you again!


Read more
Marty Ray

We use this program for our delivery trucks and it's works great!

2018-03-22

It's a great set up for tracking deliveries.

Pros

We use this daily and it helps us keep in touch with our customers, so we can make sure we deliver on time.

Cons

I've noticed on the job map view, it doesn't show deliveries, when I know we sent out deliveries that day to certain locations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from ClickSoftware


Thank you Marty for your feedback of our StreetSmart app and workforce solution.

We are happy to hear that StreetSmart continues to an effective way for you to track deliveries to meet your customer's expectations.

Your suggestion has been forwarded to Graybar's engagement manager and our product team for followup.

Thank you again!

Read more
Dan Geertson

Much easier to keep track of employees

2018-03-15

Pros

Time and location tracking is an amazing feature.

Cons

The calendar feature could be improved.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No

Response from ClickSoftware


Thank you for your review Dan! We are pleased to hear that StreetSmart is helping with visibility and accuracy of your crews activities.

We have also forwarded your product suggestion to our product management team for consideration in our StreetSmart product road map.

Read more
JASON WILLIAMS

Like this application pretty easy to use

2018-03-19

easy and fast

Pros

Like the feature that i can see where all my associates are at a glance (one page), the fact i can see where all my associates are and the status of their jobs

Cons

the tracking replay function seems pretty clunky GPS tracking doesn't always seem accurate and not always the best.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from ClickSoftware


Jason thank you for reviewing StreetSmart! We are glad to hear you find the product easy to use and helpful for managing your teams. We have also forward the information to our product team for review.

Read more
Arwa Alkhaldi

Good

2018-03-26

saving time and convenient in terms that it is on my cellphone instead of paper log which can be misplaced

Pros

This software saves me time instead of tracking my work hours by writing on paper, Easy to understand and convenient...

Cons

That I don't get to know how many hours I worked per week until Monday, I would prefer to get a email/notification receipt by end of each day

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from ClickSoftware


Thank you Arwa for you review. It is good to hear StreetSmart helps you track hours and eliminates paperwork. I also wanted you to know that we have forwarded your suggestion to our product management team.

Thank you again!

Read more
Miguel Coronado

Good,Easy to use

2018-03-16

optimization of processes

Pros

I like that you can send the forms in real time to customers and technicians, they are updated immediately

Cons

Difficulty to search for forms already entered, received or filled, filter by technicians. it is expensive

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ClickSoftware


Thank you for your feedback Miguel! It sounds like the mobile forms capabilities are working out great. I have forwarded your suggestions over to our product marketing team.

Thank you for your business.

Read more
Lana Kayler

Works most of the time.

2018-03-22

Pros

Great when trying to the track staff. When you need to find someone and see who is the nearest to the area to call.

Cons

Tracking keeps losing contact with phone for one staff.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No

Response from ClickSoftware


Lana, thank you so much for your review of our StreetSmart solution. We are glad to hear it works well for dispatching staff. Also, please contact SmartSupport@clicksoftware.com to help you troubleshoot the phone issue with your staff member. Thank you again!

Read more
Harold McGee

Some functionality ideas like setting up jobs with iPhone not possible. Simplicity is great

2018-03-22

Pros

Ability to go back and review data from various points in time is also great.

Cons

The loss or understandable my of how info may not have come across is a time waste.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from ClickSoftware


Harold, thank you for reviewing StreetSmart. We are glad it has been easy to use. We also want to make sure you know we offer ongoing free training and if you are having any challenges or questions about using the product you can always connect with smartsupport@clicksoftware.com and they will be able to assist you or get you in touch with an on boarding specialist. Thanks again for your review!

Read more
Joseph Barrios

Excellent

2018-03-16

Effectivity

Pros

Friendly Software, a very good tool when managing mobile jobs, saves time and money and helps productivity and the functioning of processes.

Cons

It is a bit slow at the start of the session, access to jobs, messages and forms should be a bit easier, in general lines is a very good software

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ClickSoftware


Thank you Joseph for your great feedback! We are very pleased to hear that StreetSmart is working well for Boom Solutions. We are also forwarding your comments to our product team for further review.

Thank you for your business!

Read more
Barry Miller

Very reliable, stores all data we need to track our field operations.

2018-03-19

Pros

Quality of pictures and time tracking system are crucial for our business.

Cons

At times (but rarely) information is slow to come up with large files. Is it possible to have formatted in Spanish as well?

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No

Response from ClickSoftware


Thank you Barry for your feedback on StreetSmart. We are pleased to hear you find the image capture and time tracking capabilities help you meet your business needs.

I have forwarded your questions to our Oakwood engagement manager for further follow up.

Thanks again for your review!

Read more
Alexandra Rivera

Great and useful software!

2018-03-22

Pros

Great administrative tool if you have employees who are out on the field and need to sort out jobs, timesheets, etc.

Cons

The one thing that gives me a headache from time to time is the lagging of the system.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Great service. It has tons of functionality in it.

2018-03-15

Lets me keep track of my guys, Makes it so that the guys don't have to remember what they did on a job, or how long they worked on a job.

Pros

The timecard functions are wonderfull, and so is the gps, and notifications. It lets me know if my guys are speeding, have gone out of their boundaries, or any other alerts I would like it to alert me to.

Cons

Sometimes it gets glitchy. We have had several occasions where it has said someone is in a different place than I knew they were, because I was with them.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from ClickSoftware


Thank you for your review! We are pleased to hear that the time card and GPS capabilities are helping your field operations be more informed and efficient.

If you experience any product issues, please contact our 24/7/365 customer support team for assistance at smartsupport@clicksoftware.com

Read more
MARTHA LOPEZ

ClickSoftware Review

2018-03-15

We are able to track District Managers

Pros

This helps to track District Managers.

Cons

Complicated to edit or delete accidental punches or mess ups.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from ClickSoftware


Martha, thank you for providing feedback on StreetSmart.

We are happy to hear that the solution provide visibility and insights into your District Manager activities.

Your comments have also been forwarded to our product management team for further review.

Martha, thank you again for your feedback!

Read more