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ClockShark vs ServiceWorks Comparison

Overview

Category Leaders

ClockShark is the leading time tracking and scheduling software built for local construction, field service and franchises...

ServiceWorks is a cloud-based field operations management solution which provides tools for scheduling, dispatch, accounting,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$3/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$19.99/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

890

271

26

1

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

4.1

(19)

5

4

3

2

1

11

2

4

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
79%
would recommend this app

Pros

Customer service is extremely helpful and honest if they need to send you to a higher level support member. Quickbooks integration was super easy with the help from the trial rep (Haley).
I have been not only impressed with the ease of implementation but also the adaptability for my employees to gain the trust they need in working the app.
I love the way I can immediately see when and where they clocked in and out. I love the advanced app that allows us to send information to our employees for scheduling.

Pros

The ability to break each job down to its component cost and let you know what your true cost and margins are on each job is great.
Their system is very user friendly and I love the customization for their format.
Pros: easy to learn, Easy drag and drop scheduling, customer service is great, the customization is amazing.

Cons

The major disadvantage is that the GPS is not accurate as per our need, it takes time to get the exact location, also there are situations where we got wrong GPS location.
Staff inadvertently selects the wrong one which causes downstream work for Admin personnel. We've chosen not to utilize the "Mobile" function as all of our hourly employees must report to the plant.
The only feature i fell is missing the option to print notes on the timesheet report. Without this option i am forced to print out multiple reports.

Cons

You name it and it either is still not working or has broken multiple times in the last few months.
The amount of glitches we had to deal with and the amount of issues still unresolved major part of program broken and still no fix.
I struggle with technical issues and they take time to explain (in English) what is going on.
  • Vendor responds to reviews
  • Last review8 days ago
  • Vendor responds to reviews
  • Last review17 days ago

Key features

  • Total features89
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Applications Management
  • Appointment Management
  • Asset Management
  • Assignment Management
  • Attendance Management
  • Attendance Tracking
  • Audit Management
  • Audit Trail
  • Automated Scheduling
  • Automatic Backup
  • Availability Indicator
  • Availability Management
  • Barcode / Ticket Scanning
  • Barcode Printing
  • Batch Processing
  • Billable & Non-Billable Hours
  • Billable Items Tracking
  • Billing & Invoicing
  • Billing Portal
  • Biometric Recognition
  • Biometrics
  • Booking Management
  • Budget Tracking/Job Costing
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Calendar Sync
  • Call Disposition
  • Chemical Usage Tracking
  • Client Database
  • Client Management
  • Client Portal
  • Clock In / Out
  • Commercial
  • Commission Calculations
  • Communication Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Contractor Management
  • Cost Management
  • Credit Card Management
  • Credit Card Processing
  • Customer Activity Tracking
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Portal
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Invoices
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Delivery Tracking
  • Digital Signature
  • Dispatch Management
  • Disposal Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Alerts
  • Email Management
  • Email Templates
  • Email Tracking
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Scheduling
  • Employee Time Tracking
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • File Storage
  • Fleet Management
  • For Janitorial Services
  • For Lawn Care
  • For Pest Control Companies
  • GPS
  • Geographic Maps
  • Geolocation
  • Group Scheduling
  • Historical Reporting
  • Hourly Billing
  • Import/Export Management
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Tracking
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Labor Management
  • Location Tracking
  • Lot Tracking
  • Maintenance Scheduling
  • Manual Time Entry
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Mobile Time Tracking
  • Mobile Tracking
  • Mobile Workforce Control
  • Monitoring
  • Multi-Location
  • Multiple Billing Rates
  • Offline Access
  • Offline Time Tracking
  • Online Booking
  • Online Invoicing
  • Online Payments
  • Online Punch Card
  • Online Time Clock
  • Online Time Tracking
  • Order Entry
  • Order Management
  • Order Tracking
  • Overrun Reporting
  • Overtime Calculation
  • Partial Payments
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • People Tracking
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Picking & Routing
  • Point of Sale (POS)
  • Preventive Maintenance
  • Production Cost Tracking
  • Project Billing
  • Project Management
  • Project Time Tracking
  • Project Tracking
  • Property Layouts
  • Punch card
  • Purchase Order Management
  • Purchasing & Receiving
  • Push Notifications
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recurring Appointments
  • Recurring Tasks
  • Recurring/Subscription Billing
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Risk Alerts
  • Role-Based Permissions
  • Route Management
  • Route Optimization
  • Routing
  • SMS Messaging
  • SSL Security
  • Salaried Employee Tracking
  • Sales Orders
  • Sales Reports
  • Sales Tax Management
  • Schedule Distribution
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Secure Login
  • Self Service Portal
  • Serial Number Tracking
  • Service History
  • Sick Leave Tracking
  • Status Tracking
  • Subcontractor Management
  • Summary Reports
  • Surveys & Feedback
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Tax Calculation
  • Team Calendars
  • Technician Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Timesheet Management
  • Traceability
  • Transaction History
  • User Profiles
  • Vacation/Leave Tracking
  • Vendor Managed Inventory
  • Vendor Management
  • Warehouse Management
  • Website Integration
  • Work History
  • Work Order Creation
  • Work Order Management
  • Workflow Management
  • Workstation Tracking
  • iCalendar Support
  • Total features189
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Applications Management
  • Appointment Management
  • Asset Management
  • Assignment Management
  • Attendance Management
  • Attendance Tracking
  • Audit Management
  • Audit Trail
  • Automated Scheduling
  • Automatic Backup
  • Availability Indicator
  • Availability Management
  • Barcode / Ticket Scanning
  • Barcode Printing
  • Batch Processing
  • Billable & Non-Billable Hours
  • Billable Items Tracking
  • Billing & Invoicing
  • Billing Portal
  • Biometric Recognition
  • Biometrics
  • Booking Management
  • Budget Tracking/Job Costing
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Calendar Sync
  • Call Disposition
  • Chemical Usage Tracking
  • Client Database
  • Client Management
  • Client Portal
  • Clock In / Out
  • Commercial
  • Commission Calculations
  • Communication Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Contractor Management
  • Cost Management
  • Credit Card Management
  • Credit Card Processing
  • Customer Activity Tracking
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Portal
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Invoices
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Delivery Tracking
  • Digital Signature
  • Dispatch Management
  • Disposal Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Alerts
  • Email Management
  • Email Templates
  • Email Tracking
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Scheduling
  • Employee Time Tracking
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • File Storage
  • Fleet Management
  • For Janitorial Services
  • For Lawn Care
  • For Pest Control Companies
  • GPS
  • Geographic Maps
  • Geolocation
  • Group Scheduling
  • Historical Reporting
  • Hourly Billing
  • Import/Export Management
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Tracking
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Labor Management
  • Location Tracking
  • Lot Tracking
  • Maintenance Scheduling
  • Manual Time Entry
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Mobile Time Tracking
  • Mobile Tracking
  • Mobile Workforce Control
  • Monitoring
  • Multi-Location
  • Multiple Billing Rates
  • Offline Access
  • Offline Time Tracking
  • Online Booking
  • Online Invoicing
  • Online Payments
  • Online Punch Card
  • Online Time Clock
  • Online Time Tracking
  • Order Entry
  • Order Management
  • Order Tracking
  • Overrun Reporting
  • Overtime Calculation
  • Partial Payments
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • People Tracking
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Picking & Routing
  • Point of Sale (POS)
  • Preventive Maintenance
  • Production Cost Tracking
  • Project Billing
  • Project Management
  • Project Time Tracking
  • Project Tracking
  • Property Layouts
  • Punch card
  • Purchase Order Management
  • Purchasing & Receiving
  • Push Notifications
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recurring Appointments
  • Recurring Tasks
  • Recurring/Subscription Billing
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Risk Alerts
  • Role-Based Permissions
  • Route Management
  • Route Optimization
  • Routing
  • SMS Messaging
  • SSL Security
  • Salaried Employee Tracking
  • Sales Orders
  • Sales Reports
  • Sales Tax Management
  • Schedule Distribution
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Secure Login
  • Self Service Portal
  • Serial Number Tracking
  • Service History
  • Sick Leave Tracking
  • Status Tracking
  • Subcontractor Management
  • Summary Reports
  • Surveys & Feedback
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Tax Calculation
  • Team Calendars
  • Technician Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Timesheet Management
  • Traceability
  • Transaction History
  • User Profiles
  • Vacation/Leave Tracking
  • Vendor Managed Inventory
  • Vendor Management
  • Warehouse Management
  • Website Integration
  • Work History
  • Work Order Creation
  • Work Order Management
  • Workflow Management
  • Workstation Tracking
  • iCalendar Support

Integrations

  • Total integrations13
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations8
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier