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Clockwork IT
Field service management solution for individual requirement
Last updated: September 2024
Clockwork IT Reviews
8 reviews
Recommended
Timo S.
Facilities Services, 1-10 employees
Used daily for 2+ years
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Working with clockwork over the last few years has been great and i feel we have developed important relationships through this period. There have been times when we have had issues with the App and SMS which has led to some frustrations but I feel the systems now are where we want them to be and the staff at Clockwork have always endeavoured to solve the issues as soon as possible.
Staff - Everyone at Clockwork is really friendly and accommodating. For urgent issues, they react very quickly and endeavour to solve the issue as soon as possible, which for us in winter is very important. Products - through the developments we have worked on with clockwork over the last few years, SMS and the SDMobile App are now great tools for us to use in managing our operations whilst also being able to provide important job information to our customers.
Testing - With Icewatch we have worked really hard in developing new products for SMS and the App to work for us, and Clockwork (especially Jack) have really helped in creating ideas for us. I have found that over the last couple of years with developments, things have been tested and gone live, but then when we have started to use the new developments issues have occurred. I would find it a great benefit to us, and also Clockwork themselves, if they had a dedicated QA team which tested everything before going live. This would just save time on my end. Dedicated Engineer - I think this previous winter, any requests we sent into support, [sensitive content hidden] (who has been great to liaise with) was always the one that dealt with them so perhaps this is now what Clockwork are doing. But i think a dedicated engineer in the office who deals with specific systems and clients will be beneficial to us because they have a bit more knowledge on our specific system and know what we are talking about when things go wrong. Previously to this winter, our tickets would be done by various people and I find dealing with one person is easier. Reoccurring issues - I have raised this with the team already but what sometimes is frustrating is when issues that you have raised before and been fixed, then reoccur. Also sometimes when there is an update in the system, things that were working perfectly well all of a sudden stop working. Then we have to go through the process of raising a ticket etc. so it would just help to try and prevent this from happening, especially the reoccurring ones.
Jayne P.
Environmental Services, 1,001-5,000 employees
Used daily for 2+ years
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I have always found everyone at Clockwork IT to be helpful, competent and friendly. They understand our business and help us move our technology platform forward.
they are friendly, responsive business that wants to work as a partner rather than just a supplier
There is nothing that i would change at this time