ComplianceQuest Reviews

The team at ComplianceQuest has brought years of Quality experience and put it onto the world's best cloud platform. My company specializes in helping Life Sciences organizations with their quality processes, GxP, and maintaining compliance in the cloud and we have been extremely impressed when recommending and implementing ComplianceQuest for out customers. The workflow with each module follows best practices that internal Quality teams can trust with Part 11 eSignature and audit trail, combined with the robust security and permissions provided on the Salesforce platform.

Nothing negative to say about this product.

This system has it all. We are running off a very old legacy (partially house built) system. CQ is completely cloud based (so no need for VPN) and has all the features (then some) that we are looking for. I love that we can now add questions to make sure the user actually read the training documents. The automated approval process for document control is really nice instead of doing it via email or docusign at this point. They also added a project management system with the latest version that we are looking forward to looking into. They are constantly making changes to the system to keep it up-to-date. This is good an bad, but was very happy when they moved away from visual force pages to lightning.

There is a lot of configuration that has to be done to set this up, but this is likely the same across the board for this type of software. My biggest complaint is they don't make things customizable. This is one of the great things about salesforce, but they decided to go in a way that prevents customizing page layouts and edit screens without getting them to make the changes. In some areas I can...

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We utilize ComplianceQuest for the Document Management component of our ISO Certifications. The system has all of the controls (and then some) necessary within a document management system. We liked the fact that beyond document management, CQ has the ability to send out and record trainings linked at a document level, which other SW platforms do not have.

Whenever we encounter a critical bug, it takes a year or longer to resolve with CQ. The support and escalation are just not there when it is needed most. There is a substantial fee associated with the cost of this platform which is yearly.

Hello Audra, Thank you so much for your Candid feedback! We appreciate your honesty and concerns from an administration's perspective, and sorry for your nightmare experience with us. We'd like to spend time with you and your team to review the issues and how we can improve your experience. Warm Regards, ComplianceQuest

All futures particularly Controlled Document and Complaint Handling Management are very useful.

Simple errors that need tobe resolved internally.

System Integrations with other systems Customization Configurable User Automation CQ helped us pull in our historical data from 5 other systems. So now we have one system of record. Everyone is very knowledgeable Support was very fast Their out of the box system is really all that is needed, but it is highly customizable and configurable.

From our side we wanted to customize everything, which was possible, but not recommended by CQ. We did do some customization that had to be rolled back, but that was on us.

CQ is highly configurable. Configurations can be as simple or complex as you want. Being cloud-based allows users access from anywhere, anytime, especially the Salesforce 1 mobile app. Excellent implementation and product support teams. If your business does not have a QMS currently, CQ out of the box is a great place to start!

Since this is a license-based system, it can be expensive for a business with 3,000 employees. We needed to trim down our user base to limit our licenses and stay within budget. Reassigning tasks when employees leave is a chore. There is no “mass” reassign for the entire platform. Reassignment must be managed by each module.

I've been using Compliance Quest (CQ) for about 9 months and am extremely pleased with the product, the implementation team and ongoing support. Functionality and a simple user interface were key requirements. CQ has all the functionality needed in support of a global QMS. Implementation includes; Document control, change order, personnel training, NC/CAPA, equipment management, supplier management,...

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The 'ownership' concept can make it challenging to manage some tasks. For example, to revise a document one has to own the document. If you are not the owner then the document ownership needs to be given to you by the existing owner (or Admin). A small annoyance.

Highly Configurable and Challenged us to change our ways for efficiency and software features.

New Lightning Experience leaves a lot to be desired, but it is not required.

We have rolled-out CQ across our company to automate various elements of QMS requirements such as Document Management, Complaints, Non-conformances, Corrective Action (8D and A3), Supplier Management and Audit Management. We have been using the software for more than 2 years. We are glad to see how well the system is being used across the company. We have several thousand users on the system currently...

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Since it's built on Salesforce platform and web based, more clicks will be necessary.

CQ is a great product that is very versatile. The app is configurable to meet your needs.

It can be improved further using new technologies.

Thank you for your feedback on ComplianceQuest. We're pleased to hear that you find it versatile and configurable to your needs. We'd like to inform you that in our latest version, the user interface has been enhanced to provide an even more streamlined experience. Your recommendation is greatly valued.

The ability to view the progress of a record on the main screen. Tasks being generated directly for users. Linking of root cause and risk assessment tools directly in NC/CAPA records.

Lack of impact assessment for changes being made to documents or DCR process. Limited use of 'Users' vs. 'Process Users' leading to most functions to be done by Process Users.

-100% cloud-based - Paperless EQMS - Customer support par excellence - Ease of use and simplicity with regards to implementation - Efficiency and security

As of now, no cons identified.

ComplianceQuest has a relatively small learning curve. The UI is extremely easy for users to navigate and all modules are created in a similar way. The customer service is outstanding. The employees are very knowledgeable of the system and take the time to learn your business to ensure the proper solutions are deployed.

We implemented ComplianceQuest in a very short time, so some features/ capabilities were overlooked.

CQ brings several QMS modules together in one tool which allows for seamless integration. The biggest pros of Compliance Quest are that it is a one-stop-shop solution (Complaints, CAPA, Document Control, etc.). This made it much easier to incorporate CQ into our organization. CQ also allows for module customization to meet our organization's unique and specific needs.

The user interface and module flow takes some getting used to. But once trained, the user design does become familiar across all modules.

I got to work with ComplianceQuest while implementing a new software for the company that I currently work for. The implementation team that assisted with the development and deployment was incredible. Always well prepared, willing to help out at odd hours and able to take and fulfill almost all of the odd or weird customization requests that we made throughout the process. Overall a great experience.

Only thing I was disappointed with at all was the time frame it took to get the job done, while the sales reps made it sound like it would be a 4-5 week job, it ended up being a 6 month implementation period to get it live. This was partially due to different factors that were out of their control however so it certainly is not a deal breaker.

The document creation process is very easy to use and customize

Our external users occasionally have issues accessing the system and taking the time to navigate through to get to the areas they need. A different splash screen would be a good upgrade.

The configuration to meet our business requirements has been critical to making this implementation a success. The team has been fantastic at guiding us along each step of the journey.

Reducing the number of clicks would be an improvement as there are often many clicks required before moving to the next step of the process

-100% cloud-based - Excellent customer support - Simple set up and implementation - User friendly - Fully supports ISO 13485 compliance for Medical Device companies

I do not have cons to report so far for ComplianceQuest, the software has accomplished all our expectations.

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Easy to use. Well laid out. Has everything we need in one location.

everything works at this time. No issues

We have recently completed bringing Compliance Quest online at my company, Burlington Medical. The implementation team was outstanding in every facet. The knowledge of the product beyond what I expect from a service provider; but where this team truly separated themselves was in the customer service. The team was readily available and dynamic in adapting to our schedule (complicated by going live in Rootstock at the same time). I could not recommend this service highly enough.

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The experience of working with the implementation team and engineering was enjoyable. We generated ideas for how to change or improve features and then engineering made the changes needed. It was a very good collaborative effort.

We're still in the implementation and roll out portion of the project. I feel we could use support for roll out.

It is very flexible and can me modified as per the company process needs

I havent had a feature I dont like yet. Would love to use it longer