Computicate PSA Features

Computicate PSA

Integrated business management and PSA solution

4.67/5 (6 reviews)

Competitor Feature Comparison

API
Access Controls/Permissions
Active Directory Integration
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Alerts / Escalation
Alerts/Notifications
Approval Process Control
Asset Tracking
Audit Trail
Automated Routing
Automatic Backup
Availability Indicator
Availability Management
Billable Items Tracking
Billing & Invoicing
Billing Rate Management
CRM
Calendar Management
Call Center Management
Capacity Management
Change Management
Chat/Messaging
Client Management
Client Portal
Collaboration Tools
Configuration Management
Contact Database
Contact Management
Contract/License Management
Customer Database
Customizable Branding
Customizable Templates
Customization
Dashboard
Data Import/Export
Design Management
Document Management
Document Storage
Email Management
Employee Database
Employee Management
File Sharing
Financial Management
Gantt/Timeline View
Help Desk Management
IT Asset Management
Incident Management
Inventory Management
Inventory Tracking
Invoice Management
Invoice Processing
Issue Management
Knowledge Base Management
Knowledge Management
Live Chat
Milestone Tracking
Mobile Access
Multi-Channel Communication
Multi-Currency
Performance Metrics
Policy Management
Portfolio Management
Predictive Analytics
Prioritization
Problem Management
Project Management
Project Time Tracking
Project Tracking
Proposal Generation
Purchasing & Receiving
Quotes/Estimates
Real Time Data
Real Time Notifications
Real Time Reporting
Real-Time Chat
Real-time Updates
Recurring/Subscription Billing
Reporting & Statistics
Reporting/Analytics
Resource Management
Role-Based Permissions
SSL Security
Scheduled / Automated Reports
Scheduling
Screen Sharing
Search/Filter
Self Service Portal
Service Level Agreement (SLA) Management
Status Tracking
Support Ticket Management
Surveys & Feedback
Task Management
Task Progress Tracking
Task Scheduling
Third Party Integrations
Time & Expense Tracking
Timesheet Management
Vacation/Leave Tracking
Vendor Management
WYSIWYG Editor
Workflow Configuration
Workflow Management
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API
Access Controls/Permissions
Active Directory Integration
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Alerts / Escalation
Alerts/Notifications
Approval Process Control
Asset Tracking
Audit Trail
Automated Routing
Automatic Backup
Availability Indicator
Availability Management
Billable Items Tracking
Billing & Invoicing
Billing Rate Management
CRM
Calendar Management
Call Center Management
Capacity Management
Change Management
Chat/Messaging
Client Management
Client Portal
Collaboration Tools
Configuration Management
Contact Database
Contact Management
Contract/License Management
Customer Database
Customizable Branding
Customizable Templates
Customization
Dashboard
Data Import/Export
Design Management
Document Management
Document Storage
Email Management
Employee Database
Employee Management
File Sharing
Financial Management
Gantt/Timeline View
Help Desk Management
IT Asset Management
Incident Management
Inventory Management
Inventory Tracking
Invoice Management
Invoice Processing
Issue Management
Knowledge Base Management
Knowledge Management
Live Chat
Milestone Tracking
Mobile Access
Multi-Channel Communication
Multi-Currency
Performance Metrics
Policy Management
Portfolio Management
Predictive Analytics
Prioritization
Problem Management
Project Management
Project Time Tracking
Project Tracking
Proposal Generation
Purchasing & Receiving
Quotes/Estimates
Real Time Data
Real Time Notifications
Real Time Reporting
Real-Time Chat
Real-time Updates
Recurring/Subscription Billing
Reporting & Statistics
Reporting/Analytics
Resource Management
Role-Based Permissions
SSL Security
Scheduled / Automated Reports
Scheduling
Screen Sharing
Search/Filter
Self Service Portal
Service Level Agreement (SLA) Management
Status Tracking
Support Ticket Management
Surveys & Feedback
Task Management
Task Progress Tracking
Task Scheduling
Third Party Integrations
Time & Expense Tracking
Timesheet Management
Vacation/Leave Tracking
Vendor Management
WYSIWYG Editor
Workflow Configuration
Workflow Management
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API
Access Controls/Permissions
Active Directory Integration
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Alerts / Escalation
Alerts/Notifications
Approval Process Control
Asset Tracking
Audit Trail
Automated Routing
Automatic Backup
Availability Indicator
Availability Management
Billable Items Tracking
Billing & Invoicing
Billing Rate Management
CRM
Calendar Management
Call Center Management
Capacity Management
Change Management
Chat/Messaging
Client Management
Client Portal
Collaboration Tools
Configuration Management
Contact Database
Contact Management
Contract/License Management
Customer Database
Customizable Branding
Customizable Templates
Customization
Dashboard
Data Import/Export
Design Management
Document Management
Document Storage
Email Management
Employee Database
Employee Management
File Sharing
Financial Management
Gantt/Timeline View
Help Desk Management
IT Asset Management
Incident Management
Inventory Management
Inventory Tracking
Invoice Management
Invoice Processing
Issue Management
Knowledge Base Management
Knowledge Management
Live Chat
Milestone Tracking
Mobile Access
Multi-Channel Communication
Multi-Currency
Performance Metrics
Policy Management
Portfolio Management
Predictive Analytics
Prioritization
Problem Management
Project Management
Project Time Tracking
Project Tracking
Proposal Generation
Purchasing & Receiving
Quotes/Estimates
Real Time Data
Real Time Notifications
Real Time Reporting
Real-Time Chat
Real-time Updates
Recurring/Subscription Billing
Reporting & Statistics
Reporting/Analytics
Resource Management
Role-Based Permissions
SSL Security
Scheduled / Automated Reports
Scheduling
Screen Sharing
Search/Filter
Self Service Portal
Service Level Agreement (SLA) Management
Status Tracking
Support Ticket Management
Surveys & Feedback
Task Management
Task Progress Tracking
Task Scheduling
Third Party Integrations
Time & Expense Tracking
Timesheet Management
Vacation/Leave Tracking
Vendor Management
WYSIWYG Editor
Workflow Configuration
Workflow Management
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Computicate PSA Feature Reviews

6 reviewers had the following to say about Computicate PSA's features:

Darren M.

Fantastic PSA for MSP's to easily manage their helpdesk tickets

2019-04-04

Technical assistance is always available and if an issue is found it is addressed quickly and feature requests appear regularly in the application.

Pros

Easy to use Easy to understand interface Simple to configure Fantastic support and development.

Cons

The reports could be more comprehensive but this is being developed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Hayden B.

Feature Packed Ticketing System, Where Less Is More!

2019-08-08

Pros

The web interface is very easy to use, feature packed, and support from their company is great!

Cons

Only complaints would be lack of things such as mobile applications, although they are currently working on developing!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Pierre K.

Exactly what we need

2019-04-07

Our business is tickets and time, we have a seamless integration with our financial system so we do not miss any time anymore.

Pros

The fact that it is a perfect fit for small / medium MSP's like ourselves. Other vendors target bigger companies and in our space we need software that understands our business processes.

Cons

It is not that we do not like stuff. The fact is that you will have to comply to their business process but that is the same with all software vendors. Make sure that your team is ready to change the way they work

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Michael P.

Works great with continuum

2019-04-17

It's been great for my business. My other ticketing system worked but it didn't get the tickets from Continuum. The rep is great and he is open to feedback and ideas about making his product better.

Pros

Sales Items, Managed systems, etc all sync with Continuum perfectly. Easy to make sure contracts are up to date with all the systems.

Cons

UI needs rearranging/cleaning up but I know that's in the works but it's not bad at all.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Michael K.

Great PSA Tool

2019-04-03

We are using this all day everyday and we don't have any issues that are getting in the way of us doing our jobs so for me it is a great tool and I would recommend it to any MSPs.

Pros

Software is extremely easy to use.

Cons

I would like options to be able to click on other engineers tickets without having to set filters up.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Luis L.

Great Integration & Support

2019-06-03

My experience with Computicate has been very positive. We use it regularly and are very satisfied with its impact in our organization. The development team is in-tune with the needs of their user community and positive changes happen quickly. Overall I'm very satisfied with this product.

Pros

The product is very flexible and the integration options cover the majority of MSP platforms and tools out there.

Cons

It's not yet fully mature. But that's not necessarily a bad thing, when you take into account the potential for all it can become.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more