Fleetmatics WORK Pricing, Features, Reviews & Comparison of Alternatives

Fleetmatics WORK Reviews

Fleetmatics WORK

Field service management software for SMBs

3.07/5 (59 reviews)
23,467     4,203

“No time sheets anymore! You can run payroll at the end of the week and see where everyone has been and what overtime has been accrued. It’s really quick to put a customer in the system and then schedule the job. All this can be done on the mobile device, you don’t have to manually go into another program and fill everything out and nothing needs to be printed!”
Phil Lham, Hot and Cold Shop

Fleetmatics WORK gives you onsite job visibility. Fleetmatics WORK users are simplifying their day by knowing exactly what their staff are doing without them having to dig through piles of paperwork.
• Manage your Field Workers
• Client Management
• Invoicing and Quoting, including Batch Invoicing
• Customisable Reports
www.fleetmatics.com.au

Fleetmatics WORK Reviews (59)

Most positive review

 FLEETMATICS WORK

Stahlman-England, INC began using Fleetmatics in January 2015. The overall program was easy to implement and the Customer Support was beyond expectations! This program was less expensive than all other Service Programs and accomplished a lot more with regard to “real-time”, invoicing, reports, ...

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Reviewed 31st of March, 2016 by Joanne Stahlman

Most critical review

 Can't do what I was lead to believe

Can't have more than one job sheet/form. That's ok they said, you can have unlimited questions on one job sheet. However, you have to have all of these questions on every form even if when it's not relevant. You're in the list of jobs, you have it sorted into the order you want, you've ...

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Reviewed 5th of July, 2016 by A verified reviewer

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Alternatives to Fleetmatics WORK

Benefits

Reduce paperwork
Control and Manage your schedule via your mobile device.
Fieldworker Alerts via push notifications, SMS and email
Customised forms
Invoice and Quote from the field
Signature Capture straight from your mobile device
Travel, start and finish times tracked
Driving directions straight to your mobile device
Capture photos uploaded directly from mobile device
Document attachment capabilities
Simplified Backend Processes

Who is Fleetmatics WORK For?

  • Experience level: Beginner to advanced
  • Industry: Service-based industries such as plumbing, HVAC, events management, lawn and garden care, wholesale distribution, construction, environmental services and equipment, health care
  • Business size: Small businesses to large enterprises
  • Departments/roles: Managers, dispatchers, field service personnel
  • Budget/point: More information on pricing from the Fleetmatics WORK sales department
  • Example customers: TruElement, JedPlumb, LDB Construction, and Carpet Cleaning Kings
Read the full GetApp Analysis

Videos

Fleetmatics WORK Category Leaders

Reviews
Integrations
Mobile
Media
Security

#6 in Field Service Management (FSM)

View full ranking
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18

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

Security and privacy

Encryption

No
Encryption of sensitive data at rest
Yes
HTTPS for all pages

Access control

No
Multi-factor authentication options

Data policy

Yes
Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn
Andy Wild

Oversold & poor organization from at their company

16/03/2017

The product was definitely oversold when we first looked at it. They make it sound like it can do whatever you need, but in reality, they try to find workarounds that end up being time consuming, or just don't fit at all with what we were trying to do. Everything in the software looks clean and polished, it's simple to do things like adding customers and creating jobs, but the process of linking service requests is complicated, the terms they use for jobs and tasks is not easy to figure out. It just is not user friendly for anyone with only basic computer skills. The smartphone app looks on the outside like it would be very useful, but it doesn't have even half the functions of the software on the computer and some important functionality is completely missing from the smartphone app. Once we reached the point where we realized it didn't work for our employees needs, the customer service reps appeared to "lose" E-mails, they don't communicate with other departments and their accounts payable department is disorganized and slow to respond. We've just had an all around poor experience with the software and a terrible experience with the company.

Pros

It looks pretty and they're willing to spend as much time with you as you like when implementing the software to explain how everything works.

Cons

The software doesn't have any flex room to adapt to people's needs. You would need to tailor your company to exactly function alongside the software limitations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Source: Software Advice
Helpful?   Yes   No
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William Weeks

Fleetmatics helps reduce costs and increase revenue

23/02/2017

We have utilized Fleetmatics in a number of ways - first is to minimize drive times for our technicians by 'grouping' calls and determining which technician is closest to a customer site. This is very critical when emergency calls occur during the normal day. It also helps reduce fuel costs as we can monitor the speed in which the various vehicles are traveling and take corrective action on inefficient fuel use.

Pros

Easy to use

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
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Gordon James

Very good software program

21/02/2017

A good program to use. Great functionality. Good all in one program. We use it a lot.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
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Sherry Wenskovitch

Fleetmatics Work

21/02/2017

I have been using Fleetmatics Work for the past year. I am pleased with its functionality but wish the customer support was more helpful.

Pros

Tracking of projects, sync with Quickbooks for invoices and payments.

Cons

I wish I could cater the program more to our Company's needs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering Fleetmatics WORK

Use the trial period to work with the programmers and make sure it meets your needs and can be catered to your Company.

Source: Software Advice
Helpful?   Yes   No
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Wes Zimmerman

Customer Service is absolutely horrible

07/02/2017

Been with Fleetmatics for 5 years now and every year there is always something that changes. It goes from the rates doubling to the change of account reps. You never have anyone to talk to and they always have to call you back and you are lucky to hear from them for a couple days. The customer service part absolutely is the worst I've seen in any company. We've been in business for 50 years and this is by far the worst company we have ever been partnered with. Would not recommend them to anyone. And to top it off, I had canceled my account last year and still get charged everytime units are up and never get my account rep to answer or return my call. DO NOT SIGN THE DOTTED LINE FOR THIS COMPANY. There are so many hidden fees.

Pros

Units seem to be reliable.

Cons

Customer Service and account reps.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Recommendations to others considering Fleetmatics WORK

Look elsewhere. Fleetmatics wont get done what youre wanting to do unless you want to be on the phone every month with them.

Source: Software Advice
Helpful?   Yes   No
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Erdem Gungordu

Track your employees

24/01/2017

This is a great product for distributor companies. You can track your drivers and give the customer ETA's, track unloaded miles etc. Highly recommended it. The only downside is their trackers are not fully compatible with hybrid cars. Our prius was having errors after installing fleetmatic device on it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

6/10
Source: Software Advice
Helpful?   Yes   No
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Daniel Tingle

Doesn't do what I was promised it would

24/01/2017

I wanted software which will enable our mobile engineers to complete 'paperwork' on a tablet and to have a back office database of customers, site,s jobs, etc. This software cannot do what I want.

Pros

It is easy to find your way around. It seemed like a good price at the time I signed up - there's a reason for that!

Cons

I have lists of things this software doesn't do, below are just some of them: Can't have more than one job sheet/form. That's ok they said, you can have unlimited questions on one job sheet. However, you have to have all of these questions on every form even when it's not relevant. You're in the list of jobs, you have it sorted into the order you want, you've excluded archived jobs, etc. you've changed what columns you want to see, you go to another screen, say the diary, you go back to the job screen, and your choices are gone, you have a whole list again. You receive part of a purchase order, but you can't show this on the system. You can either receive an item or not. You can't get around this by adding two lines of the same item as it just overwrites the first entry. You can't pick a site address for a delivery address on a PO. Fields for POs are limited, there's not one for a delivery contact name and number. You can't have different layouts for purchase orders,...

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

1/10

Recommendations to others considering Fleetmatics WORK

Stay away find different software

Source: Software Advice
Helpful?   Yes   No
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Michael Rourke

Fleetmatics Work for my company

20/01/2017

I have had Fleetmatics Work for 2 years now and I can say with all honesty that it's a great product for anyone that manages field personnel. It's easy to use for my guys and on the admin side, it's a great tool to run more efficiently on the billing side.

Pros

My techs can get tickets signed in the field which expedites billing to my customers which lead to running more efficiently. My techs have the ability to take photos from their IPad and upload them straight into the job. The technicians also have the ability to send the customer both the invoice and report before leaving the job site and the customers love that

Cons

I cannot run a report and separate job types to see which area of my business is doing better or worse than the rest. This is a tool I really need to run my business and I hope Fleetmatics implements soon so I do not have to look elsewhere.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering Fleetmatics WORK

If you have field personnel and want to run more efficient thank this is the CRM for you.

Source: Software Advice
Helpful?   Yes   No
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Anet Gambina

Deceptive - Coercion - Smoke and Mirrors

08/01/2017

Like many reviews, here I experienced a great sales pitch and I qualified for a special "waive" for them to integrate my current form and customers into their system. This took way longer than expected and my one-page form, turned into a 3-page form, needless to say, I couldn't use it. When I tried the using the scheduler, I learned the many limitations it had and that I had to output a report that looked like it was programmed in the 80s. The software they claim works with this system didn't happen. After 2 months, I just found more limitations and gave up. I also saw that they do a sneaky auto-renew. When I tried to cancel, they would not let me and a year later are still bullying me. Multiple attorneys in trying to recover what they think they are owed.

Pros

Part of the UI is easy Helpful in keeping customer records

Cons

Calendar Feature - you can't see your jobs from a calendar view Report Scheduler - report output for route equired extensive formatting

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

0/10

Recommendations to others considering Fleetmatics WORK

Run do not get "locked" into a one-year commitment. There are many cloud alternatives where you pay as you go. You will find that what the sales person tells you does not match your experience.

Source: Software Advice
Helpful?   Yes   No
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Dan Cox

WORST BUSINESS EXPERIENCE EVER!

10/12/2016

I was sold on features that they could not actually provide and then I could not cancel the contract! They will not cancel, even though you have valid complaints and do not wish to cease using them.

Pros

NONE

Cons

A Complete Rip-Off!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

0/10

Recommendations to others considering Fleetmatics WORK

STAY AWAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Source: Software Advice
Helpful?   Yes   No
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GetApp Analysis

Fleetmatics WORK is a cloud-based field service management software that lets you manage your clients, job orders, schedules, fieldworkers, and invoices from one central location. It enables you to get rid of redundant paperwork and numerous phone calls by automatically sending out notifications to field agents whenever a job update is posted.

The Fleetmatics WORK mobile app gives fieldworkers the requisite information they need to get the job done, such as job location, driving directions, specific job instructions, and even last-minute changes to the work order. They can capture and attach pictures of the job site, parts to replace, and other pertinent work details to keep customer records up-to-date. They can also send invoices from the app as soon as the work is complete, and digitally capture customer signatures using their mobile devices.

Some of Fleetmatics WORK’s core features are client and fieldworker management, scheduling and dispatch, quotes and invoices, reports, and accounting software integration.

What is Fleetmatics WORK?

Fleetmatics WORK is an all-in-one software solution for field service businesses. It oversees dispatch management, customer database administration, quotes and estimates, billing and invoicing, inventory control, job management, workforce scheduling, service history tracking, and more.

It empowers dispatchers in the home office to instantaneously see where their fieldworkers are, what jobs they’re currently working on, and who’s available to take on additional assignments. Because everything is in one centralized cloud repository, overtime and paperwork are kept to a minimum, affording you and your staff more time to focus on the more important aspects of your business.

Main Features

Client and Fieldworker Management

Fleetmatics WORK functions as a hub where all your client information and fieldworker data are kept, allowing you to locate essential information without digging through heaps of files and folders of paperwork.

Client information such as their locations, contact details, phone call particulars, and other documents are in one central database, making it easier to determine where your clients are coming from and which job types are giving your company the most revenue. The Fleetmatics WORK fieldworker tagging system gives dispatchers the ability to sort worker schedules and assign jobs on a best-fit basis.

Scheduling and Dispatch

Imagine still managing your fieldworker schedules with a whiteboard. As long as no major job order changes happen throughout the day, this method will probably work just fine. But what if a job order suddenly gets cancelled or additional requests are made to an existing work order? What about emergency appointments from long-time customers? Numerous phone calls will need to be placed so that dispatch and the field workforce are on the same page.

Fleetmatics WORK allows you to take control of your worker schedules regardless of the frequency with which things change. Every time a job update is made, notifications are pushed to your workers’ mobile devices. You also instantly see when emergency job assignments are acknowledged or when additional work is needed at a job site.

Quotes and Invoices

Fleetmatics WORK enables your company to save on paper costs by turning a quote into a job order and completed work into an invoice with just a few clicks. Once payment for an invoice is received, one click and the job is closed.

With Fleetmatics WORK, you can create custom quotes and invoices, and charge varying pay rates as appropriate. The app also has the ability to accept credit card payments via Stripe.

Reports

So you know how your business is doing, Fleetmatics WORK has a reporting functionality that gives you instant visibility into your jobs, clients, fieldworkers, and other custom data you’d like to track. Reports include timesheets, job summaries, inventory, as well as revenue reports by client, product, or service. They can be exported into Excel or PDF formats and distributed as necessary.

Fleetmatics WORK also supports customized reporting through its Dynamic Reports feature. From the main menu of your admin account, select Reports, then Create Dynamic Reports. After naming the report, you will be prompted to choose a category, add the necessary reporting fields, including filters and sorting level, if any.

Accounting Integration

With Fleetmatics WORK’s built-in integration with accounting apps like QuickBooks, SAAS, Xero, and MYOB Live, you only have to enter information once into the system and they automatically show up in your accounting platform. You can also directly download your invoices into your accounting program.

Integrations

Fleetmatics WORK has ready-made integrations with accounting systems such as QuickBooks, Xero, and MYOB.

Pricing

Fleetmatics WORK pricing can be requested from their sales team.

Bottom Line

  • One convenient cloud-based location to manage your clients, jobs, field personnel, and paperwork
  • Instantly syncs job updates from the job site to the office, and vice versa
  • Easy integration with commonly used accounting software, such as Xero, QuickBooks, and MYOB
  • Billing and invoicing in just a few clicks
  • Available as a native mobile app from the App Store and Google Play
  • The mobile app can be used even in places where there’s no Internet connectivity, and automatically syncs once you’re back online

Frequently used together