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ConnectWise PSA Logo

A PSA Tool Designed To Run Your As-a-Service Business

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ConnectWise PSA Reviews - Page 6

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255 reviews

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Verified reviewer

Information Technology and Services, 11-50 employees

Used daily for 2+ years

Overall rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Connectwise

Reviewed 6 years ago
Pros

I like that is covers everything you need to do as a IT business, from service work to purchasing to invoicing.

Cons

They are the 800 pound gorilla. So some things move slowly to develop. Once they do get on track things move fast.

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Verified reviewer

Business Supplies and Equipment, 201-500 employees

Used daily for 6-12 months

Overall rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Easy to Use but Limited Customizing Options

Reviewed 6 years ago
Pros

This program is very easy to navigate and find information that you need to successfully manage your business contact information and orders.

Cons

There are a few features that our team would like to implement with the system, however it is just not possible to customize they program for our needs. Our business is very unique and the lack of customization causes issues internally. The only way to request changes is to propose an idea in the ConnectWise community and have it voted on by other members to get it added to their roadmap.