ConnectWise provides a business management and process automation software for technology companies such as cloud service providers, IT service companies, software developers, professional services, security, and telecom. The workflow rules defined in ConnectWise cover all areas of the business, from sending targeted marketing campaigns to tracking service delivery through service level agreements. The software can be used for time tracking, technician dispatching, help desk and ticket management, project management, customer relationship management, cloud application management, monitoring and billing, asset tracking, billing and invoicing, procurement, inventory management and much more.
ConnectWise offers a solution to streamline IT and ITIL, with automation options for incident management, availability management, request management, service-level management, service reporting, service asset and configuration management, change management, and knowledge management. The customizable dashboards and reporting tools give detailed insight into all your most critical KPIs. ConnectWise also comes as a mobile app for dealing with service requests and access data on-the-go.
Software by ConnectWiselp.connectwise.co.uk