ConnectWise Manage vs BigTime Comparison

Overview

ConnectWise Manage is a business management platform designed to run your technology solution business, connecting everything...

BigTime is the access-anywhere operating system behind the greatest professional services teams on the planet. See how we...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$10.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

71

73

30

4

7

  • Value for money
  • Ease of use
  • Features
  • Customer support
89%
would recommend this app

5

4

3

2

1

322

139

20

5

5

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

Great organization of information including client information, tickets, and if needed documentation. Highly recommend as it's a great solution for an MSP of any size.
I love connectwise for IT helpdesk because there are so many ways to interact with the software. It provides the ability to look up customers fast, start tickets fast and resolve them quickly.
What I mainly love about this product is it really helps me delivering more consistent service to my beloved clients.

Pros

I look forward to continuing to work with representative with helping me grow my knowledge of the software and utilize all of the great functions Bigtime has to offer. Thank you representative.
I love that Big Time has the capability of integrating a variety of content that can help us organize systems and better perform.
My overall experience with BigTime has been great, the software is easy to use and navigate, and the customer support has been fast and helpful in answering any questions I have had.

Cons

First level support can be frustrating to work with at times. There seems to be lack of expertise and a lack of willingness to dig deep into issues in some occasions.
The biggest obstacle is the graphical interface which is not the most intuitive, since there are multiple hidden modules and for a novice user it can be difficult to manage the system.
The UI, the customer service, everything truthfully including their training which is the worst I have had to endure.

Cons

This makes it difficult to integrate BT invoicing directly into QB data. A problem made even more difficult given that all of our projects to date have been invoiced from QB.
Management denied my request. This is foolish, short sighted management.
Timesheets dont get easily submitted, it gives errors which causes submissions to fail.
  • Vendor responds to reviews
  • Last review13 days ago
  • Vendor responds to reviews
  • Last review9 days ago

Key features

  • Total features123
  • "What If" Scenarios
  • 401(k) Tracking
  • API
  • Access Control
  • Accounting Integration
  • Accounting Management
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts / Escalation
  • Application Integration
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Management
  • Assignment Management
  • Attendance Tracking
  • Audit Trail
  • Auditing
  • Automated Billing
  • Automatic Backup
  • Automatic Notifications
  • Availability Management
  • Barcode Scanning
  • Billable Hours Tracking
  • Billing & Invoicing
  • Billing Rate Management
  • Budget Control
  • Budgeting
  • Burndown Charts
  • Business Analysis
  • CRM Integration
  • Chat
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact History
  • Contact Management
  • Contract Management
  • Cost Tracking
  • Custom Fields
  • Customer Accounts
  • Customer Database
  • Customizable Branding
  • Customizable Categories
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Extraction
  • Data Import/Export
  • Data Storage Management
  • Data Synchronization
  • Data Visualization
  • Deadline Management
  • Demand Forecasting
  • Demand Planning
  • Digital Signature
  • Dispatch Management
  • Document Storage
  • Document Templates
  • Drag & Drop Interface
  • ERP Integration
  • Email Alerts
  • Email Integration
  • Email Invitations & Reminders
  • Email Notifications
  • Escalation Management
  • Estimating
  • Event Tracking
  • Expense Tracking
  • Financial Analysis
  • Financial Management
  • Forecasting
  • Gantt Charts
  • Help Desk Management
  • History Tracking
  • IT Asset Tracking
  • IT Cost Management
  • Incident Management
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Issue Management
  • Issue Tracking
  • Job Costing
  • Job Scheduling
  • Job Tracking
  • Labor Cost Reporting
  • Labor Projection
  • Manual Time Entry
  • Milestone Tracking
  • Mobile Integration
  • Monitoring
  • Multi-Department / Project
  • Multi-Location
  • Multiple Projects
  • Multiple User Accounts
  • Offline Access
  • Opportunity Management
  • Overtime Tracking
  • Partial Payments
  • Performance Reports
  • Permission Management
  • Pipeline Reports
  • Planning Tools
  • Prioritizing
  • Procurement Management
  • Product Data Management
  • Profitability Analysis
  • Progress Reports
  • Progress Tracking
  • Project Accounting
  • Project Budgeting
  • Project Estimating
  • Project Management
  • Project Notes
  • Project Planning
  • Project Templates
  • Project Time Tracking
  • Project Tracking
  • Project Workflow
  • Projections
  • Purchase Order Management
  • QuickBooks Integration
  • Quote Management
  • ROI Analytics
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receipt Management
  • Receiving
  • Recurring Tasks
  • Reminders
  • Remote Access
  • Reporting & Statistics
  • Resource Allocation
  • Resource Management
  • Returns Management
  • Revenue Recognition
  • Role Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SLA Management
  • SSL Security
  • Sales Analytics
  • Sales Forecasting
  • Sales Integration
  • Sales Reporting
  • Sales Tax Management
  • Sales Tracking
  • Search Functionality
  • Secure Data Storage
  • Secure Login
  • Self Service Portal
  • Single Sign On
  • Status Reporting
  • Status Tracking