ConnectWise Manage vs BizAutomation Comparison

Overview

ConnectWise Manage is a business management platform designed to run your technology solution business, connecting everything...

User based ($79.95/user/mo) or Order based pricing (starting at $995 / mo for unlimited users). Includes full GAAP Accounting,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$79.95/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

71

73

30

4

7

  • Value for money
  • Ease of use
  • Features
  • Customer support
89%
would recommend this app

4.9

(23)

5

4

3

2

1

20

3

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Great organization of information including client information, tickets, and if needed documentation. Highly recommend as it's a great solution for an MSP of any size.
I love connectwise for IT helpdesk because there are so many ways to interact with the software. It provides the ability to look up customers fast, start tickets fast and resolve them quickly.
What I mainly love about this product is it really helps me delivering more consistent service to my beloved clients.

Pros

Amazing value for the functions and capability of the software.
Lower costs, better reporting, better support and the ability to customize documents to suit our business.
BizAutomation was easy to learn and use for our business. I do the bookkeeping and it was a good system.

Cons

First level support can be frustrating to work with at times. There seems to be lack of expertise and a lack of willingness to dig deep into issues in some occasions.
The biggest obstacle is the graphical interface which is not the most intuitive, since there are multiple hidden modules and for a novice user it can be difficult to manage the system.
The UI, the customer service, everything truthfully including their training which is the worst I have had to endure.

Cons

Not too much, I guess because it's cloud, if we loose our Internet connection, we can't log in.
No phone app to sync CRM data. Limited options to format some fields.
With power comes complexity, and more of a learning curve, no getting away from that.
  • Vendor responds to reviews
  • Last review15 days ago
  • Vendor responds to reviews
  • Last review4 months ago

Key features

  • Total features123
  • API
  • Access Control
  • Accounting Integration
  • Accounting Management
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Management
  • Audit Trail
  • Auditing
  • Automated Billing
  • Automated Sales
  • Automatic Backup
  • Automatic Notifications
  • Availability Management
  • Barcode Scanning
  • Billable Hours Tracking
  • Billing & Invoicing
  • Business Analysis
  • CRM Integration
  • Calendar Management
  • Campaign Management
  • Campaign Planning
  • Categorization
  • Chat
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact History
  • Contact Management
  • Contract Management
  • Custom Charts
  • Customer Accounts
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Dashboard Creation
  • Data Import/Export
  • Data Storage Management
  • Data Synchronization
  • Data Visualization
  • Deadline Management
  • Demand Planning
  • Dispatch Management
  • Document Automation
  • Document Management
  • Document Storage
  • Drag & Drop Interface
  • Drip Marketing
  • ERP Integration
  • Email Alerts
  • Email Integration
  • Email Marketing Management
  • Email Notifications
  • Email Templates
  • Escalation Management
  • Event Tracking
  • Expense Tracking
  • Financial Analysis
  • Financial Management
  • Fixed Asset Management
  • Follow-up Scheduling
  • Help Desk Management
  • History Tracking
  • IT Asset Tracking
  • Inbox Management
  • Incident Management
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Issue Management
  • Issue Tracking
  • Job Scheduling
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Lead Scoring
  • Milestone Tracking
  • Monitoring
  • Multi-Currency
  • Online Catalog
  • Opportunity Management
  • Order Management
  • Order Processing
  • POS Integration
  • Partner Management
  • Performance Reports
  • Permission Management
  • Pipeline Reports
  • Planning Tools
  • Price Management
  • Prioritizing
  • Procurement Management
  • Product Data Management
  • Profitability Analysis
  • Progress Tracking
  • Project Accounting
  • Project Management
  • Project Templates
  • Project Time Tracking
  • Projections
  • Promotions Management
  • Purchase Order Management
  • QuickBooks Integration
  • Quote Management
  • ROI Analytics
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receiving
  • Reporting & Statistics
  • Resource Allocation
  • Resource Management
  • Returns Management
  • Revenue Recognition
  • Role-Based Permissions
  • Rules-Based Workflow
  • SEO Management
  • SLA Management
  • SSL Security
  • Sales Analytics
  • Sales Forecasting
  • Sales Orders
  • Sales Reporting
  • Sales Tax Management
  • Sales Tracking
  • Secure Data Storage
  • Secure Login
  • Self Service Portal
  • Shipping Management
  • Single Sign On
  • Status Reporting
  • Stock Management
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Task Management
  • Third Party Integration
  • Time & Expense Tracking
  • Timeline Management
  • Timesheets
  • Vacation Tracking
  • Vendor Management
  • Warehouse Management
  • Website Integration
  • Widgets
  • Work Order Management
  • Workflow Management
  • eCommerce Management
  • Total features64
  • API
  • Access Control
  • Accounting Integration
  • Accounting Management
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Management
  • Audit Trail
  • Auditing
  • Automated Billing
  • Automated Sales
  • Automatic Backup
  • Automatic Notifications
  • Availability Management
  • Barcode Scanning
  • Billable Hours Tracking
  • Billing & Invoicing
  • Business Analysis
  • CRM Integration
  • Calendar Management
  • Campaign Management
  • Campaign Planning
  • Categorization
  • Chat
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact History
  • Contact Management
  • Contract Management
  • Custom Charts
  • Customer Accounts
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Dashboard Creation
  • Data Import/Export
  • Data Storage Management
  • Data Synchronization
  • Data Visualization
  • Deadline Management
  • Demand Planning
  • Dispatch Management
  • Document Automation
  • Document Management
  • Document Storage
  • Drag & Drop Interface
  • Drip Marketing
  • ERP Integration
  • Email Alerts
  • Email Integration
  • Email Marketing Management
  • Email Notifications
  • Email Templates
  • Escalation Management
  • Event Tracking
  • Expense Tracking
  • Financial Analysis
  • Financial Management
  • Fixed Asset Management
  • Follow-up Scheduling
  • Help Desk Management
  • History Tracking
  • IT Asset Tracking
  • Inbox Management
  • Incident Management
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Issue Management
  • Issue Tracking
  • Job Scheduling
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Lead Scoring
  • Milestone Tracking
  • Monitoring
  • Multi-Currency
  • Online Catalog
  • Opportunity Management
  • Order Management
  • Order Processing
  • POS Integration
  • Partner Management
  • Performance Reports
  • Permission Management
  • Pipeline Reports
  • Planning Tools
  • Price Management
  • Prioritizing
  • Procurement Management
  • Product Data Management
  • Profitability Analysis
  • Progress Tracking
  • Project Accounting
  • Project Management
  • Project Templates
  • Project Time Tracking
  • Projections
  • Promotions Management
  • Purchase Order Management
  • QuickBooks Integration
  • Quote Management
  • ROI Analytics
  • Real Time Analytics
  • Real Time Data