ConnectWise Manage vs Conrep Comparison

Overview

ConnectWise Manage is a business management platform designed to run your technology solution business, connecting everything...

Conrep is a web-based applicant tracking & PSA (professional services automation) software which enables consulting, staffing,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$40.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

71

73

30

4

7

  • Value for money
  • Ease of use
  • Features
  • Customer support
89%
would recommend this app

4.5

(39)

5

4

3

2

1

22

14

3

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Great organization of information including client information, tickets, and if needed documentation. Highly recommend as it's a great solution for an MSP of any size.
I love connectwise for IT helpdesk because there are so many ways to interact with the software. It provides the ability to look up customers fast, start tickets fast and resolve them quickly.
What I mainly love about this product is it really helps me delivering more consistent service to my beloved clients.

Pros

All I need to do is input the data and this software does most of the work for me. I can run reports with ease knowing that I’m in good hands.
And I am using for more than 4 years now and their support persons were extremely polite and helpful.
Each month it is improving and getting better suited for us.

Cons

First level support can be frustrating to work with at times. There seems to be lack of expertise and a lack of willingness to dig deep into issues in some occasions.
The biggest obstacle is the graphical interface which is not the most intuitive, since there are multiple hidden modules and for a novice user it can be difficult to manage the system.
The UI, the customer service, everything truthfully including their training which is the worst I have had to endure.

Cons

This software has compatibility issue, which I hate about it the most.
The main problem I have with this software is the speed.
I find the price of the software quite costly and I believe they should reduce the cost.
  • Vendor responds to reviews
  • Last review18 days ago
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features123
  • API
  • Access Control
  • Accounting Integration
  • Accounting Management
  • Active Directory Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Applicant Tracking
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Management
  • Assignment Management
  • Attendance Tracking
  • Audit Trail
  • Auditing
  • Automated Billing
  • Automated Scheduling
  • Automatic Backup
  • Automatic Notifications
  • Availability Management
  • Barcode Scanning
  • Billable Hours Tracking
  • Billing & Invoicing
  • Budgeting
  • Business Analysis
  • CRM Integration
  • Calendar Management
  • Chat
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Commission Management
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact History
  • Contact Management
  • Content Management
  • Contract Management
  • Custom Fields
  • Customer Accounts
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Dashboard Creation
  • Data Import/Export
  • Data Storage Management
  • Data Synchronization
  • Data Visualization
  • Deadline Management
  • Dispatch Management
  • Document Storage
  • Drag & Drop Interface
  • ERP Integration
  • Electronic Signature Capture
  • Email Alerts
  • Email Integration
  • Email Notifications
  • Employee Management
  • Employee Onboarding
  • Escalation Management
  • Event Tracking
  • Expense Tracking
  • Financial Analysis
  • Financial Management
  • HR Management
  • Help Desk Management
  • History Tracking
  • IT Asset Tracking
  • Incident Management
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Issue Management
  • Issue Tracking
  • Job Scheduling
  • Jobs Board Integration
  • Mail Merge
  • Milestone Tracking
  • Monitoring
  • Opportunity Management
  • Performance Reports
  • Permission Management
  • Pipeline Management
  • Pipeline Reports
  • Planning Tools
  • Prioritizing
  • Procurement Management
  • Product Data Management
  • Profitability Analysis
  • Progress Tracking
  • Project Management
  • Project Planning
  • Project Templates
  • Project Time Tracking
  • Projections
  • Prospecting Tools
  • QuickBooks Integration
  • Quote Management
  • ROI Analytics
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receiving
  • Reporting & Statistics
  • Requisition Management
  • Resource Allocation
  • Resource Management
  • Returns Management
  • Revenue Recognition
  • Role-Based Permissions
  • SLA Management
  • SSL Security
  • Sales Analytics
  • Sales Forecasting
  • Sales Reporting
  • Sales Tax Management
  • Sales Tracking
  • Secure Data Storage
  • Secure Login
  • Self Service Portal
  • Single Sign On
  • Status Reporting
  • Stock Management
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Task Management
  • Third Party Integration
  • Time & Expense Tracking
  • Timeline Management
  • Timesheets
  • Vacation Tracking
  • WYSIWYG Editor
  • Warehouse Management
  • Website Integration
  • Widgets
  • Work Order Management
  • Workflow Management
  • Total features34
  • API
  • Access Control
  • Accounting Integration
  • Accounting Management
  • Active Directory Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Applicant Tracking
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Management
  • Assignment Management
  • Attendance Tracking
  • Audit Trail
  • Auditing
  • Automated Billing
  • Automated Scheduling
  • Automatic Backup
  • Automatic Notifications
  • Availability Management
  • Barcode Scanning
  • Billable Hours Tracking
  • Billing & Invoicing
  • Budgeting
  • Business Analysis
  • CRM Integration
  • Calendar Management
  • Chat
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Commission Management
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact History
  • Contact Management
  • Content Management
  • Contract Management
  • Custom Fields
  • Customer Accounts
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Dashboard Creation
  • Data Import/Export
  • Data Storage Management
  • Data Synchronization
  • Data Visualization
  • Deadline Management
  • Dispatch Management
  • Document Storage
  • Drag & Drop Interface
  • ERP Integration
  • Electronic Signature Capture
  • Email Alerts
  • Email Integration
  • Email Notifications
  • Employee Management
  • Employee Onboarding
  • Escalation Management
  • Event Tracking
  • Expense Tracking
  • Financial Analysis
  • Financial Management
  • HR Management
  • Help Desk Management
  • History Tracking
  • IT Asset Tracking
  • Incident Management
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Issue Management
  • Issue Tracking
  • Job Scheduling
  • Jobs Board Integration
  • Mail Merge
  • Milestone Tracking
  • Monitoring
  • Opportunity Management
  • Performance Reports
  • Permission Management
  • Pipeline Management
  • Pipeline Reports
  • Planning Tools
  • Prioritizing
  • Procurement Management
  • Product Data Management
  • Profitability Analysis
  • Progress Tracking
  • Project Management
  • Project Planning
  • Project Templates
  • Project Time Tracking
  • Projections
  • Prospecting Tools
  • QuickBooks Integration
  • Quote Management
  • ROI Analytics
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receiving
  • Reporting & Statistics
  • Requisition Management
  • Resource Allocation
  • Resource Management
  • Returns Management
  • Revenue Recognition
  • Role-Based Permissions
  • SLA Management
  • SSL Security
  • Sales Analytics
  • Sales Forecasting
  • Sales Reporting
  • Sales Tax Management
  • Sales Tracking
  • Secure Data Storage
  • Secure Login
  • Self Service Portal
  • Single Sign On
  • Status Reporting
  • Stock Management
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Task Management
  • Third Party Integration
  • Time & Expense Tracking
  • Timeline Management
  • Timesheets
  • Vacation Tracking
  • WYSIWYG Editor
  • Warehouse Management
  • Website Integration
  • Widgets
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations83
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations7
  • Dropbox Business