ConnectWise Manage vs ISL Light Remote Desktop Comparison

Overview

ConnectWise Manage is a business management platform designed to run your technology solution business, connecting everything...

ISL Online is a cross-platform remote support software which allows users to access and control computers and mobile devices...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$20.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

71

73

30

4

7

  • Value for money
  • Ease of use
  • Features
  • Customer support
89%
would recommend this app

5

4

3

2

1

174

49

3

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

Great organization of information including client information, tickets, and if needed documentation. Highly recommend as it's a great solution for an MSP of any size.
I love connectwise for IT helpdesk because there are so many ways to interact with the software. It provides the ability to look up customers fast, start tickets fast and resolve them quickly.
What I mainly love about this product is it really helps me delivering more consistent service to my beloved clients.

Pros

The customatisation (f.e. with our LOGO + Technician Name) of the interface is a nice AND easy thing, together with the selfstarting video-recording is a great advantage.
We like the ease of use for both the clients and ourselves, we also like the easy file transfer feature and the ability to give easy Ad Hoc support.
Very powerful and fast for how lightweight it is too. The integrations with Pronto are excellent too.

Cons

First level support can be frustrating to work with at times. There seems to be lack of expertise and a lack of willingness to dig deep into issues in some occasions.
The biggest obstacle is the graphical interface which is not the most intuitive, since there are multiple hidden modules and for a novice user it can be difficult to manage the system.
The UI, the customer service, everything truthfully including their training which is the worst I have had to endure.

Cons

Copy/paste not working very well when multiple sessions are made from the same device.
Since I am not daily users I have trouble setting up remote control or presentation.
It is really confusing whenever session drops, sometimes it reconnects and writes some data into chat window.
  • Vendor responds to reviews
  • Last review15 days ago
  • Vendor responds to reviews
  • Last review13 days ago

Key features

  • Total features123
  • API
  • Access Control
  • Accounting Integration
  • Accounting Management
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Management
  • Audit Trail
  • Auditing
  • Authentication
  • Automated Billing
  • Automatic Backup
  • Automatic Notifications
  • Availability Management
  • Barcode Scanning
  • Billable Hours Tracking
  • Billing & Invoicing
  • Business Analysis
  • CRM Integration
  • Chat
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact History
  • Contact Management
  • Contract Management
  • Customer Accounts
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Dashboard Creation
  • Data Import/Export
  • Data Storage Management
  • Data Synchronization
  • Data Visualization
  • Deadline Management
  • Desktop Virtualization
  • Dispatch Management
  • Document Storage
  • Drag & Drop Interface
  • ERP Integration
  • Email Alerts
  • Email Integration
  • Email Invitations & Reminders
  • Email Notifications
  • Escalation Management
  • Event Tracking
  • Expense Tracking
  • File Management
  • File Transfer
  • Financial Analysis
  • Financial Management
  • Help Desk Integration
  • Help Desk Management
  • History Tracking
  • IT Asset Tracking
  • Incident Management
  • Instant Messaging
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Issue Management
  • Issue Tracking
  • Job Scheduling
  • Knowledge Base Management
  • Milestone Tracking
  • Mobile Integration
  • Monitoring
  • Offline Access
  • On-Demand Recording
  • Opportunity Management
  • Performance Reports
  • Permission Management
  • Pipeline Reports
  • Planning Tools
  • Presentation Streaming
  • Prioritizing
  • Procurement Management
  • Product Data Management
  • Profitability Analysis
  • Progress Tracking
  • Project Management
  • Project Templates
  • Project Time Tracking
  • Projections
  • QuickBooks Integration
  • Quote Management
  • ROI Analytics
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receiving
  • Remote Access
  • Remote Control
  • Remote File Access
  • Remote Monitoring
  • Remote Update / Installation
  • Reporting & Statistics
  • Resource Allocation
  • Resource Management
  • Returns Management
  • Revenue Recognition
  • Role-Based Permissions
  • SLA Management
  • SSL Security
  • Sales Analytics
  • Sales Forecasting
  • Sales Reporting
  • Sales Tax Management
  • Sales Tracking
  • Secure Data Storage
  • Secure Login
  • Self Service Portal
  • Single Sign On
  • Status Reporting
  • Stock Management
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Third Party Integration
  • Time & Expense Tracking
  • Timeline Management
  • Timesheets
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • User Management
  • User Stories
  • Vacation Tracking
  • Video Call Recording
  • Video Support
  • Warehouse Management
  • Website Integration
  • Widgets
  • Work Order Management
  • Workflow Management
  • Total features43
  • API
  • Access Control
  • Accounting Integration
  • Accounting Management
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Management
  • Audit Trail
  • Auditing
  • Authentication
  • Automated Billing
  • Automatic Backup
  • Automatic Notifications
  • Availability Management
  • Barcode Scanning
  • Billable Hours Tracking
  • Billing & Invoicing
  • Business Analysis
  • CRM Integration
  • Chat
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact History
  • Contact Management
  • Contract Management
  • Customer Accounts
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Dashboard Creation
  • Data Import/Export
  • Data Storage Management
  • Data Synchronization
  • Data Visualization
  • Deadline Management
  • Desktop Virtualization
  • Dispatch Management
  • Document Storage
  • Drag & Drop Interface
  • ERP Integration
  • Email Alerts
  • Email Integration
  • Email Invitations & Reminders
  • Email Notifications
  • Escalation Management
  • Event Tracking
  • Expense Tracking
  • File Management
  • File Transfer
  • Financial Analysis
  • Financial Management
  • Help Desk Integration
  • Help Desk Management
  • History Tracking
  • IT Asset Tracking
  • Incident Management
  • Instant Messaging
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Issue Management
  • Issue Tracking
  • Job Scheduling
  • Knowledge Base Management
  • Milestone Tracking
  • Mobile Integration
  • Monitoring
  • Offline Access
  • On-Demand Recording
  • Opportunity Management
  • Performance Reports
  • Permission Management
  • Pipeline Reports
  • Planning Tools
  • Presentation Streaming
  • Prioritizing
  • Procurement Management
  • Product Data Management
  • Profitability Analysis
  • Progress Tracking
  • Project Management
  • Project Templates
  • Project Time Tracking
  • Projections
  • QuickBooks Integration
  • Quote Management
  • ROI Analytics
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receiving
  • Remote Access
  • Remote Control
  • Remote File Access
  • Remote Monitoring
  • Remote Update / Installation
  • Reporting & Statistics
  • Resource Allocation
  • Resource Management
  • Returns Management
  • Revenue Recognition
  • Role-Based Permissions
  • SLA Management
  • SSL Security
  • Sales Analytics
  • Sales Forecasting
  • Sales Reporting
  • Sales Tax Management
  • Sales Tracking
  • Secure Data Storage
  • Secure Login
  • Self Service Portal
  • Single Sign On
  • Status Reporting
  • Stock Management
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Third Party Integration
  • Time & Expense Tracking
  • Timeline Management
  • Timesheets
  • Two-Factor Authentication
  • Two-Way Audio & Video