ConnectWise Manage vs Kimble PSA Comparison

Overview

ConnectWise Manage is a business management platform designed to run your technology solution business, connecting everything...

Kimble PSA is a cloud-based professional services automation solution which helps professional services organizations run...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

71

73

30

4

7

  • Value for money
  • Ease of use
  • Features
  • Customer support
89%
would recommend this app

3.8

(17)

5

4

3

2

1

5

6

4

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
81%
would recommend this app

Pros

Great organization of information including client information, tickets, and if needed documentation. Highly recommend as it's a great solution for an MSP of any size.
I love connectwise for IT helpdesk because there are so many ways to interact with the software. It provides the ability to look up customers fast, start tickets fast and resolve them quickly.
What I mainly love about this product is it really helps me delivering more consistent service to my beloved clients.

Pros

Our Customer Success Managers have been amazing, responsive, and the team is always willing to help us implement additional functionality.
We are now fully reliant on Kimble as our core system and very happy that it supports our business extremely well.
There is always more to implement, and we have the ability to implement what features we want, when we want it.

Cons

First level support can be frustrating to work with at times. There seems to be lack of expertise and a lack of willingness to dig deep into issues in some occasions.
The biggest obstacle is the graphical interface which is not the most intuitive, since there are multiple hidden modules and for a novice user it can be difficult to manage the system.
The UI, the customer service, everything truthfully including their training which is the worst I have had to endure.

Cons

In the days of pay-as-you-go, this is outdated and unfair.
Poor experience for the implementation specialist.
Kimble has a lot of functionality and as a result it can be hard to find what you are looking for if you are not in the tool every day.
  • Vendor responds to reviews
  • Last review9 days ago
  • Vendor responds to reviews
  • Last review22 days ago

Key features

  • Total features123
  • API
  • Access Control
  • Accounting Integration
  • Accounting Management
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts / Escalation
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Management
  • Assignment Management
  • Audit Trail
  • Auditing
  • Automated Billing
  • Automatic Backup
  • Automatic Notifications
  • Availability Indicator
  • Availability Management
  • Barcode Scanning
  • Billable Hours Tracking
  • Billing & Invoicing
  • Business Analysis
  • CRM Integration
  • Calendar Management
  • Capacity Management
  • Chat
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact History
  • Contact Management
  • Contract Management
  • Cost-to-Completion Tracking
  • Customer Accounts
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Data Storage Management
  • Data Synchronization
  • Data Visualization
  • Deadline Management
  • Demand Forecasting
  • Dependency Tracking
  • Dispatch Management
  • Document Management
  • Document Storage
  • Drag & Drop Interface
  • ERP Integration
  • Email Alerts
  • Email Integration
  • Email Notifications
  • Escalation Management
  • Event Tracking
  • Expense Tracking
  • Financial Analysis
  • Financial Management
  • Forecasting
  • Gantt Charts
  • Geolocation
  • Help Desk Management
  • History Tracking
  • IT Asset Tracking
  • Incident Management
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Issue Management
  • Issue Tracking
  • Job Costing
  • Job Scheduling
  • Milestone Tracking
  • Monitoring
  • Multiple Projects
  • Opportunity Management
  • Order Tracking
  • Performance Reports
  • Permission Management
  • Pipeline Management
  • Pipeline Reports
  • Planning Tools
  • Portfolio Management
  • Prioritizing
  • Procurement Management
  • Product Data Management
  • Profitability Analysis
  • Progress Reports
  • Progress Tracking
  • Project Accounting
  • Project Budgeting
  • Project Estimating
  • Project Management
  • Project Planning
  • Project Templates
  • Project Time Tracking
  • Project Tracking
  • Project Workflow
  • Projections
  • Proposal Generation
  • QuickBooks Integration
  • Quote Management
  • ROI Analytics
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receiving
  • Recurring Tasks
  • Reporting & Statistics
  • Resource Allocation
  • Resource Management
  • Returns Management
  • Revenue Recognition
  • Role-Based Permissions
  • SLA Management
  • SSL Security
  • Sales Analytics
  • Sales Forecasting
  • Sales Reporting
  • Sales Tax Management
  • Sales Tracking
  • Search Functionality
  • Secure Data Storage
  • Secure Login
  • Self Service Portal
  • Single Sign On
  • Skills Tracking
  • Status Reporting
  • Status Tracking
  • Stock Management
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Task Management
  • Task Planning
  • Task Scheduling
  • Task Tracking
  • Third Party Integration
  • Time & Expense Tracking
  • Timeline Management
  • Timesheets
  • Vacation Tracking
  • Visual Analytics
  • Warehouse Management
  • Website Integration
  • Widgets
  • Work Order Management
  • Workflow Management
  • Total features81
  • API
  • Access Control
  • Accounting Integration
  • Accounting Management
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts / Escalation
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Management
  • Assignment Management
  • Audit Trail
  • Auditing
  • Automated Billing
  • Automatic Backup
  • Automatic Notifications
  • Availability Indicator
  • Availability Management
  • Barcode Scanning
  • Billable Hours Tracking
  • Billing & Invoicing
  • Business Analysis
  • CRM Integration
  • Calendar Management
  • Capacity Management
  • Chat
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact History
  • Contact Management
  • Contract Management
  • Cost-to-Completion Tracking
  • Customer Accounts
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Data Storage Management
  • Data Synchronization
  • Data Visualization
  • Deadline Management
  • Demand Forecasting
  • Dependency Tracking
  • Dispatch Management
  • Document Management
  • Document Storage
  • Drag & Drop Interface
  • ERP Integration
  • Email Alerts
  • Email Integration
  • Email Notifications
  • Escalation Management
  • Event Tracking
  • Expense Tracking
  • Financial Analysis
  • Financial Management
  • Forecasting
  • Gantt Charts
  • Geolocation
  • Help Desk Management
  • History Tracking
  • IT Asset Tracking
  • Incident Management
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Issue Management
  • Issue Tracking
  • Job Costing
  • Job Scheduling
  • Milestone Tracking
  • Monitoring
  • Multiple Projects
  • Opportunity Management
  • Order Tracking
  • Performance Reports
  • Permission Management
  • Pipeline Management
  • Pipeline Reports
  • Planning Tools
  • Portfolio Management
  • Prioritizing
  • Procurement Management
  • Product Data Management
  • Profitability Analysis
  • Progress Reports
  • Progress Tracking
  • Project Accounting
  • Project Budgeting
  • Project Estimating
  • Project Management
  • Project Planning
  • Project Templates
  • Project Time Tracking
  • Project Tracking
  • Project Workflow
  • Projections
  • Proposal Generation
  • QuickBooks Integration
  • Quote Management
  • ROI Analytics
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receiving
  • Recurring Tasks