ConnectWise Manage vs Ravetree Comparison

Overview

ConnectWise Manage is a business management platform designed to run your technology solution business, connecting everything...

Ravetree is an all-in-one work management solution for project-driven organizations and teams with tools for managing projects,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$29.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

71

73

30

4

7

  • Value for money
  • Ease of use
  • Features
  • Customer support
89%
would recommend this app

4.4

(17)

5

4

3

2

1

9

6

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Great organization of information including client information, tickets, and if needed documentation. Highly recommend as it's a great solution for an MSP of any size.
I love connectwise for IT helpdesk because there are so many ways to interact with the software. It provides the ability to look up customers fast, start tickets fast and resolve them quickly.
What I mainly love about this product is it really helps me delivering more consistent service to my beloved clients.

Pros

That it is really user friendly; never heard of Ravetree until I began working at The Bookkeeper. Wonderful tool to track and prioritize tasks.
The comment section of RT is where I spend most of my time. I love the ability to comment and tag people directly in a conversation.
Having all the comments/files/etc. In one project space is awesome.

Cons

First level support can be frustrating to work with at times. There seems to be lack of expertise and a lack of willingness to dig deep into issues in some occasions.
The biggest obstacle is the graphical interface which is not the most intuitive, since there are multiple hidden modules and for a novice user it can be difficult to manage the system.
The UI, the customer service, everything truthfully including their training which is the worst I have had to endure.

Cons

Sometimes, getting alerts can be difficult. If you miss an email, you may miss an update or a tag in Ravetree.
I have trouble finding tasks that I have marked complete. If i don't know the specific name it's hard to find them.
It's a mystery why that aspect of PM is so neglected by many other apps.
  • Vendor responds to reviews
  • Last review15 days ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features123
  • @mentions
  • API
  • Access Control
  • Accounting Integration
  • Accounting Management
  • Active Directory Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Agile Software Development
  • Alerts / Escalation
  • Approval Process Control
  • Archiving & Retention
  • Asset Lifecycle Management
  • Asset Management
  • Assignment Management
  • Audit Trail
  • Auditing
  • Automated Billing
  • Automatic Backup
  • Automatic Notifications
  • Availability Management
  • Barcode Scanning
  • Billable Hours Tracking
  • Billing & Invoicing
  • Billing Rate Management
  • Budget Control
  • Budgeting
  • Burndown Charts
  • Business Analysis
  • CRM Integration
  • Calendar Management
  • Categorization
  • Charting
  • Chat
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Collaborative Review
  • Collaborative Workspace
  • Commenting
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact History
  • Contact Management
  • Contract Management
  • Cost Estimating
  • Cost Tracking
  • Custom Fields
  • Custom Forms
  • Customer Accounts
  • Customer Database
  • Customizable Branding
  • Customizable Categories
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Data Storage Management
  • Data Synchronization
  • Data Visualization
  • Deadline Management
  • Defect Tracking
  • Dependency Tracking
  • Dispatch Management
  • Document Management
  • Document Review
  • Document Storage
  • Drag & Drop Interface
  • ERP Integration
  • Email Alerts
  • Email Integration
  • Email Invitations & Reminders
  • Email Notifications
  • Email Templates
  • Employee Database
  • Employee Self Service
  • Escalation Management
  • Estimating
  • Event Calendar
  • Event Scheduling
  • Event Tracking
  • Expense Tracking
  • File Management
  • Filtered Views
  • Financial Analysis
  • Financial Management
  • Follow-up Scheduling
  • Goal Setting / Tracking
  • Help Desk Management
  • History Tracking
  • IT Asset Tracking
  • Image Library
  • Incident Management
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Issue Management
  • Issue Tracking
  • Job Scheduling
  • Knowledge Base Management
  • Labeling
  • Labor Cost Reporting
  • Leave Tracking
  • Milestone Tracking
  • Monitoring
  • Multi-Currency
  • Multi-Department / Project
  • Multi-Location
  • Opportunity Management
  • Performance Reports
  • Permission Management
  • Pipeline Management