ConnectWise Manage vs Splunk Enterprise Comparison

Overview

ConnectWise Manage is a business management platform designed to run your technology solution business, connecting everything...

Splunk Enterprise is a cloud-based platform designed to assist businesses with big data management and analysis of machine...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$225.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

71

73

30

4

7

  • Value for money
  • Ease of use
  • Features
  • Customer support
89%
would recommend this app

5

4

3

2

1

78

34

6

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

Great organization of information including client information, tickets, and if needed documentation. Highly recommend as it's a great solution for an MSP of any size.
I love connectwise for IT helpdesk because there are so many ways to interact with the software. It provides the ability to look up customers fast, start tickets fast and resolve them quickly.
What I mainly love about this product is it really helps me delivering more consistent service to my beloved clients.

Pros

The inbound and outbound data on our network traffic is outstanding. You can customize this logs to your benefit and creating dashboards on this is very simple.
Excellent and reliable albeit slow place to turn when investigating an incident, logs are easily available and sortable leading to quick and accurate determinations.
Splunk has very strong query language event complex commands like Join, subquery or aggregate which much the same with SQL query with good report UI to display result.

Cons

First level support can be frustrating to work with at times. There seems to be lack of expertise and a lack of willingness to dig deep into issues in some occasions.
The biggest obstacle is the graphical interface which is not the most intuitive, since there are multiple hidden modules and for a novice user it can be difficult to manage the system.
The UI, the customer service, everything truthfully including their training which is the worst I have had to endure.

Cons

I feel debugging is difficult. Drop down or drag and drop functions should be made available because it's difficult to keep track and remember syntax of functions and it's usage.
Splunk query language is quite hard to learn for new user and its query error is too generic for troubleshooting.
If I see a problem in the Test lane, I can quickly check all of the other lanes for the same issue by simply changing the dropdown value.
  • Vendor responds to reviews
  • Last review9 days ago
  • Vendor responds to reviews
  • Last review5 days ago

Key features

  • Total features123
  • API
  • Access Control
  • Accounting Integration
  • Accounting Management
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Analytics
  • Anti Spam
  • Anti Virus
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Management
  • Audit Trail
  • Auditing
  • Automated Billing
  • Automatic Backup
  • Automatic Notifications
  • Availability Management
  • Barcode Scanning
  • Billable Hours Tracking
  • Billing & Invoicing
  • Business Analysis
  • CRM Integration
  • Capacity Management
  • Charting
  • Chat
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact History
  • Contact Management
  • Content Management
  • Contract Management
  • Customer Accounts
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Dashboard Creation
  • Data Import/Export
  • Data Storage Management
  • Data Synchronization
  • Data Visualization
  • Deadline Management
  • Diagnostic Tools
  • Dispatch Management
  • Document Storage
  • Drag & Drop Interface
  • ERP Integration
  • Email Alerts
  • Email Integration
  • Email Notifications
  • Escalation Management
  • Event Logs
  • Event Tracking
  • Event Triggered Actions
  • Expense Tracking
  • Filtered Views
  • Financial Analysis
  • Financial Management
  • Help Desk Management
  • History Tracking
  • IT Asset Tracking
  • Incident Management
  • Indexing
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Issue Management
  • Issue Tracking
  • Job Scheduling
  • Milestone Tracking
  • Monitoring
  • Opportunity Management
  • Patch Management
  • Performance Metrics
  • Performance Reports
  • Permission Management
  • Pipeline Reports
  • Planning Tools
  • Policy Management
  • Predictive Analytics
  • Prioritizing
  • Procurement Management
  • Product Data Management
  • Profitability Analysis
  • Progress Tracking
  • Project Management
  • Project Templates
  • Project Time Tracking
  • Projections
  • QuickBooks Integration
  • Quote Management
  • ROI Analytics
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receiving
  • Remote Access
  • Reporting & Statistics
  • Resource Allocation
  • Resource Management
  • Returns Management
  • Revenue Recognition
  • Role-Based Permissions
  • SLA Management
  • SSL Security
  • Sales Analytics
  • Sales Forecasting
  • Sales Reporting
  • Sales Tax Management
  • Sales Tracking
  • Search Functionality
  • Secure Data Storage
  • Secure Login
  • Self Service Portal
  • Server Monitoring
  • Single Sign On
  • Status Reporting
  • Stock Management
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Task Management
  • Third Party Integration
  • Time & Expense Tracking
  • Timeline Management
  • Timesheets
  • Uptime Monitoring
  • Vacation Tracking
  • Visual Discovery
  • Vulnerability Scanning
  • Warehouse Management
  • Web Traffic Reporting
  • Website Integration
  • Widgets
  • Work Order Management
  • Workflow Management
  • Total features38
  • API
  • Access Control
  • Accounting Integration
  • Accounting Management
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Analytics
  • Anti Spam
  • Anti Virus
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Management
  • Audit Trail
  • Auditing
  • Automated Billing
  • Automatic Backup
  • Automatic Notifications
  • Availability Management
  • Barcode Scanning
  • Billable Hours Tracking
  • Billing & Invoicing
  • Business Analysis
  • CRM Integration
  • Capacity Management
  • Charting
  • Chat
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact History
  • Contact Management
  • Content Management
  • Contract Management
  • Customer Accounts
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Dashboard Creation
  • Data Import/Export
  • Data Storage Management
  • Data Synchronization
  • Data Visualization
  • Deadline Management
  • Diagnostic Tools
  • Dispatch Management
  • Document Storage
  • Drag & Drop Interface
  • ERP Integration
  • Email Alerts
  • Email Integration
  • Email Notifications
  • Escalation Management
  • Event Logs
  • Event Tracking
  • Event Triggered Actions
  • Expense Tracking
  • Filtered Views
  • Financial Analysis
  • Financial Management
  • Help Desk Management
  • History Tracking
  • IT Asset Tracking
  • Incident Management
  • Indexing
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Issue Management
  • Issue Tracking
  • Job Scheduling
  • Milestone Tracking
  • Monitoring
  • Opportunity Management
  • Patch Management
  • Performance Metrics
  • Performance Reports
  • Permission Management
  • Pipeline Reports
  • Planning Tools
  • Policy Management
  • Predictive Analytics
  • Prioritizing
  • Procurement Management
  • Product Data Management
  • Profitability Analysis
  • Progress Tracking
  • Project Management
  • Project Templates
  • Project Time Tracking
  • Projections
  • QuickBooks Integration
  • Quote Management
  • ROI Analytics
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receiving
  • Remote Access
  • Reporting & Statistics
  • Resource Allocation
  • Resource Management
  • Returns Management
  • Revenue Recognition
  • Role-Based Permissions
  • SLA Management
  • SSL Security
  • Sales Analytics
  • Sales Forecasting
  • Sales Reporting
  • Sales Tax Management
  • Sales Tracking
  • Search Functionality
  • Secure Data Storage
  • Secure Login
  • Self Service Portal
  • Server Monitoring
  • Single Sign On
  • Status Reporting
  • Stock Management
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Task Management
  • Third Party Integration
  • Time & Expense Tracking
  • Timeline Management
  • Timesheets
  • Uptime Monitoring
  • Vacation Tracking
  • Visual Discovery
  • Vulnerability Scanning
  • Warehouse Management
  • Web Traffic Reporting
  • Website Integration
  • Widgets
  • Work Order Management
  • Workflow Management