ConnectWise Manage Features

ConnectWise Manage

A PSA Tool Designed To Run Your As-a-Service Business

4.07/5 (181 reviews)

ConnectWise Manage Feature Summary

  • 300+ integrations
  • Access control
  • Accounting integration
  • Active Directory integration
  • Activity tracking
  • Agreement Management
  • Alerts / Escalation
  • Approval Process Control
  • Asset Management
  • Audit trail
  • Auditing
  • Automated Billing
  • Automatic notifications
  • Availability management
  • Billable hours tracking
  • Billing & invoicing
  • Business Analysis
  • CRM integration
  • Chat
  • Cloud Billing
  • Configuration management
  • Customer Accounts
  • Customer support tracking
  • Customizable branding
  • Customizable reporting
  • Dashboard
  • Dashboard Creation
  • Dashboards and Reporting
  • Data import / export
  • Data sync
  • Data visualization
  • Dispatch portal
  • Document storage
  • Email integration
  • Email management
  • Help Desk Management
  • History tracking
  • ITIL processes automation
  • Inventory management
  • Inventory tracking
  • Issue management
  • Issue tracking
  • Mobile App
  • Open API
  • Performance Reports
  • Pipeline reporting
  • Prioritizing
  • Procurement
  • Professional services automation
  • Progress tracking
  • Project management
  • Project templates
  • Project timeline setting & management
  • Projections
  • ROI analytics
  • Real Time Notifications
  • Real Time Updates
  • Receiving
  • Remote control
  • Reporting & statistics
  • Resource management
  • SLA Management
  • SSL security
  • Sales Opportunity Management
  • Sales forecasting
  • Secure login
  • Service Support Management
  • Service boards
  • Service level management
  • Summary reports
  • Support ticket tracking
  • Sync to QuickBooks
  • Ticket status reporting
  • Ticketing system
  • Time & Expense Tracking
  • Timesheets
  • Website integration
  • Workflow management
  • automatic backup
  • client management
  • client portal
  • collaborative tools
  • collaborative workspace
  • contact database
  • contact history
  • contact management
  • customer database
  • data storage management
  • deadline management
  • drag and drop interface
  • email alerts
  • email notifications
  • event tracking
  • expense tracking
  • incident Management
  • it asset tracking
  • job scheduling
  • milestone tracking
  • opportunity management
  • permission management
  • profitability analysis
  • project time tracking
  • quote management
  • real time analytics
  • real time data
  • real time updates
  • sales analytics
  • sales reporting
  • sales tracking
  • secure data storage
  • self service portal
  • single sign on
  • task management
  • widgets

ConnectWise Manage Features In Depth

CRM

ConnectWise had developed a CRM solution that works to keep all customer data and sales information stored securely in one location. This makes it easier for technology firms to manage their sales pipelines and keep their sales funnels full at all times.

Visit your ConnectWise dashboard to take a look at how you’re performing based on a set of pre-defined metrics. ConnectWise’s CRM allows you to easily see where you stand at any given time.

Help Desk Management

ConnectWise’s help desk management solution utilizes a proprietary ticketing system to enable organizations to provide the best support possible to their customers and clients.

When you use ConnectWise’s help desk management solution, you’re able to centralize all customer conversations in one platform. Communication can then be automated using workflow rules, with pre-determined responses being sent out to let clients know when their tickets have been received or resolved.

Billing & Invoicing

Technology businesses need advanced billing software, and this is an area where ConnectWise really delivers. ConnectWise’s billing and invoicing software keeps financial data accessible to business users, with smart contract management, automated invoicing, and flexible billing options. Whether you’re billing by time and materials, agreements, projects, products or even by user, ConnectWise is designed to make the process accurate, easy and efficient.

Once you start using ConnectWise for billing and invoicing, automation simplifies the entire process. Complete service histories are tracked and invoices are automatically distributed at the appropriate time, which decreases the workload for business managers and ensures that billing is handled in a professional manner.

Cloud Services

As applications move to the cloud, technology businesses need to stay on top of their clients need for support and consultation. ConnectWise allows you to remain a trusted advisor for your clients. You can effectively manage, monitor and bill for cloud services like Microsoft Office 365, stay profitable, and capitalize on the new opportunities that the Cloud is bringing to the technology industry.

Business Suite

ConnectWise® has a unified collection of solutions that streamlines your business operations from end-to-end. These leading solutions complement each other and allow you to sell, implement, and provide services to customers more efficiently.

Using solutions like ConnectWise Automate for remote monitoring and management, ConnectWise Control for remote control and ConnectWise Sell for quote and proposal automation, in conjunction with ConnectWise Manage’s innovative products like ConnectWise Campaign and ConnectWise Unite, gets you to a deeper level of business management. ConnectWise is powered by a unified support and services experience, so you can achieve your business goals faster.

Competitor Feature Comparison

API
Access Control
Accounting Integration
Accounting Management
Active Directory Integration
Activity Dashboard
Activity Tracking
Alerts / Escalation
Approval Process Control
Asset Lifecycle Management
Asset Management
Audit Trail
Auditing
Automated Billing
Automatic Backup
Automatic Notifications
Availability Management
Barcode Scanning
Billable Hours Tracking
Billing & Invoicing
Business Analysis
CRM Integration
Chat
Client Management
Client Portal
Collaboration Tools
Collaborative Workspace
Configurable Workflow
Configuration Management
Contact Database
Contact History
Contact Management
Contract Management
Customer Accounts
Customer Database
Customizable Branding
Customizable Reporting
Dashboard Creation
Data Import/Export
Data Storage Management
Data Synchronization
Data Visualization
Deadline Management
Dispatch Management
Document Storage
Drag & Drop Interface
ERP Integration
Email Alerts
Email Integration
Email Notifications
Escalation Management
Event Tracking
Expense Tracking
File Transfer
Financial Analysis
Financial Management
Help Desk Management
History Tracking
IT Asset Tracking
Incident Management
Inventory Management
Inventory Tracking
Invoice Management
Issue Management
Issue Tracking
Job Scheduling
Milestone Tracking
Monitoring
Opportunity Management
Performance Reports
Permission Management
Pipeline Reports
Planning Tools
Prioritizing
Procurement Management
Product Data Management
Profitability Analysis
Progress Tracking
Project Management
Project Templates
Project Time Tracking
Projections
QuickBooks Integration
Quote Management
ROI Analytics
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real Time Updates
Receiving
Reporting & Statistics
Resource Allocation
Resource Management
Returns Management
Revenue Recognition
Role-Based Permissions
SLA Management
SSL Security
Sales Analytics
Sales Forecasting
Sales Reporting
Sales Tax Management
Sales Tracking
Secure Data Storage
Secure Login
Self Service Portal
Single Sign On
Status Reporting
Stock Management
Summary Reports
Support Ticket Management
Support Ticket Tracking
Task Management
Third Party Integration
Time & Expense Tracking
Timeline Management
Timesheets
Vacation Tracking
Warehouse Management
Website Integration
Widgets
Work Order Management
Workflow Management
Visit WebsiteCompare App
API
Access Control
Accounting Integration
Accounting Management
Active Directory Integration
Activity Dashboard
Activity Tracking
Alerts / Escalation
Approval Process Control
Asset Lifecycle Management
Asset Management
Audit Trail
Auditing
Automated Billing
Automatic Backup
Automatic Notifications
Availability Management
Barcode Scanning
Billable Hours Tracking
Billing & Invoicing
Business Analysis
CRM Integration
Chat
Client Management
Client Portal
Collaboration Tools
Collaborative Workspace
Configurable Workflow
Configuration Management
Contact Database
Contact History
Contact Management
Contract Management
Customer Accounts
Customer Database
Customizable Branding
Customizable Reporting
Dashboard Creation
Data Import/Export
Data Storage Management
Data Synchronization
Data Visualization
Deadline Management
Dispatch Management
Document Storage
Drag & Drop Interface
ERP Integration
Email Alerts
Email Integration
Email Notifications
Escalation Management
Event Tracking
Expense Tracking
File Transfer
Financial Analysis
Financial Management
Help Desk Management
History Tracking
IT Asset Tracking
Incident Management
Inventory Management
Inventory Tracking
Invoice Management
Issue Management
Issue Tracking
Job Scheduling
Milestone Tracking
Monitoring
Opportunity Management
Performance Reports
Permission Management
Pipeline Reports
Planning Tools
Prioritizing
Procurement Management
Product Data Management
Profitability Analysis
Progress Tracking
Project Management
Project Templates
Project Time Tracking
Projections
QuickBooks Integration
Quote Management
ROI Analytics
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real Time Updates
Receiving
Reporting & Statistics
Resource Allocation
Resource Management
Returns Management
Revenue Recognition
Role-Based Permissions
SLA Management
SSL Security
Sales Analytics
Sales Forecasting
Sales Reporting
Sales Tax Management
Sales Tracking
Secure Data Storage
Secure Login
Self Service Portal
Single Sign On
Status Reporting
Stock Management
Summary Reports
Support Ticket Management
Support Ticket Tracking
Task Management
Third Party Integration
Time & Expense Tracking
Timeline Management
Timesheets
Vacation Tracking
Warehouse Management
Website Integration
Widgets
Work Order Management
Workflow Management
Visit WebsiteCompare App
API
Access Control
Accounting Integration
Accounting Management
Active Directory Integration
Activity Dashboard
Activity Tracking
Alerts / Escalation
Approval Process Control
Asset Lifecycle Management
Asset Management
Audit Trail
Auditing
Automated Billing
Automatic Backup
Automatic Notifications
Availability Management
Barcode Scanning
Billable Hours Tracking
Billing & Invoicing
Business Analysis
CRM Integration
Chat
Client Management
Client Portal
Collaboration Tools
Collaborative Workspace
Configurable Workflow
Configuration Management
Contact Database
Contact History
Contact Management
Contract Management
Customer Accounts
Customer Database
Customizable Branding
Customizable Reporting
Dashboard Creation
Data Import/Export
Data Storage Management
Data Synchronization
Data Visualization
Deadline Management
Dispatch Management
Document Storage
Drag & Drop Interface
ERP Integration
Email Alerts
Email Integration
Email Notifications
Escalation Management
Event Tracking
Expense Tracking
File Transfer
Financial Analysis
Financial Management
Help Desk Management
History Tracking
IT Asset Tracking
Incident Management
Inventory Management
Inventory Tracking
Invoice Management
Issue Management
Issue Tracking
Job Scheduling
Milestone Tracking
Monitoring
Opportunity Management
Performance Reports
Permission Management
Pipeline Reports
Planning Tools
Prioritizing
Procurement Management
Product Data Management
Profitability Analysis
Progress Tracking
Project Management
Project Templates
Project Time Tracking
Projections
QuickBooks Integration
Quote Management
ROI Analytics
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real Time Updates
Receiving
Reporting & Statistics
Resource Allocation
Resource Management
Returns Management
Revenue Recognition
Role-Based Permissions
SLA Management
SSL Security
Sales Analytics
Sales Forecasting
Sales Reporting
Sales Tax Management
Sales Tracking
Secure Data Storage
Secure Login
Self Service Portal
Single Sign On
Status Reporting
Stock Management
Summary Reports
Support Ticket Management
Support Ticket Tracking
Task Management
Third Party Integration
Time & Expense Tracking
Timeline Management
Timesheets
Vacation Tracking
Warehouse Management
Website Integration
Widgets
Work Order Management
Workflow Management
Visit WebsiteCompare App

Mobile apps

iOS App


959 reviews

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


225 reviews

ConnectWise Manage Feature Reviews

25 reviewers had the following to say about ConnectWise Manage's features:

Anonymous
(Computer Networking company, 11-50 employees)

Great Software

2019-04-22

Encompasses all areas of our Business to integrate and track everything, from Ticketing, Inventory to Billing and Sales

Pros

- Helps to properly manage and track time - Perfect for the MSP world as it is geared towards the IT Sector - A Suite of applications that integrate together - API capable - Project Management to track Projects

Cons

- Can be slow sometimes - Not a lot of frequent updates

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Greg Hall

Best Product we ever adopted.

2020-02-07

Since we connected it to our accounting software, it was a great improvement in our workflows. And by tracking all time on tickets we have been able to charge and collect for all the time we work.

Pros

It actually demands you follow best practices in regards to workflow management around the tech services business.

Cons

The reporting function could be much better.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Daryl Clune

A great central system for any business.

2017-07-11

Central point for all information, reporting, utilisation and employee management.

Pros

This allows us to track everything from a centralised point and also use the phrase "if it's not in ConnectWise, it doesn't exist"

Cons

Support is often slow and deflective when it comes to requests on best practice or ways to achieve a specific task. The software is a bit clunky and sometimes feels like a number of movies are bolt on that are tied in with a price of thread rather than being fully integrated

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Jeremy Kowalczyk

Great ticketing system. Easy to use.

2018-04-10

Ticket management with great reporting and user experience.

Pros

Ability for users to open tickets via email or a web portal. Very nice FAQ section people can look at before opening tickets.

Cons

The desktop app takes a LONG time to load up.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Mike Herrington

ConnectWise Manage

2018-07-24

I've used other much more expensive management platforms in the past, and they cost a lot more and had less features.

Pros

We also use it for sales and marketing, procurement, time and expense tracking for our technicians, billing, project management and more.

Cons

The backend of the software can get a little confusing when you have to go into setup tables to make changes that you need. The mobile version isn't great from what I've seen.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Lewis Wilkinson

ConnectWise in Outsourced IT Model

2017-04-12

The integration with LabTech enables our technical staff to provide efficient proactive remote support for end users regardless of their location.

Pros

The integration of ticketing with the service delivery steps of a project provide a great way to show progress and issues within a complex project.

Cons

I would like to see a more robust reporting toolset to build the complex SLA reporting required for our government clients.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Connectwise Manage as a PSA has more features than I know what to do with

2018-05-21

Being able to track our technical resources and invoice customers easier.

Pros

Lots of features covering vendors, customers, the sales process, inventory. Track warranty and get notifications when they're coming up for renewal.

Cons

Lack of Azure AD login sync, they have ADFS support but anything less than ADFS and you only other option is plain old LDAP.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Alan Sielbeck

ConnectWise PSA

2011-03-18

Many vendors are writing to the CW API allowing for real-time data integration from products such as backup solutions, spam and virus filtering, firewall statistics and even sales opportunities.

Pros

For an IT consulting firm looking to track client agreement invoicing, service level agreements, employee productivity, sales opportunities, marketing campaignment management, or inventory and purchasing, ConnectWise can do it with flying colors.

Cons

With most applications, you setup 1 or 2 API accounts, grant access, and test the integration.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Josh Lamb

Thorough IT management software

2018-09-23

Pros

It integrates well with other tools, such as Labtech, so that you can maintain one source of truth for inventory and SLA information, as well as launching into remote session management.

Cons

The one area that needs improvement is how the software handles basic workflows, like opening, working, and closing a ticket.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Dominic Businaro

ConnectWise Review

2010-04-14

However the overly-complicated graphical user interface and lack of documentation drastically diminishes any positive features included in this business management software.

Pros

It boasts features such as a support ticket system, project management tracking and client billing with integrated time-tracking.

Cons

Project management capabilities are overly-complicated typically taking the administrative user multiple trial-and-error attempts.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Gavin Ostlund

This is the ticketing platform you need

2019-12-04

All our ticketing, service, project management, and sales cycle tasks are all managed from within ConnectWise now, with all our 200+ staff using this system we still have a very responsive system with a great interface that has interface components that have been customized to match some of the terms we use to describe our business processes.

Pros

It's super customizable, with a very extensible API and integration capabilities, allowing us to centralize so many of our systems and daily tasks into one platform.

Cons

Initial customization and training of staff has taken some time, but and some staff still have issues with managing Internal vs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Brian Powell

Defacto PSA

2017-07-11

Pros

Allows inventory and integration into various 3rd party utilities to provide a central location for storing all your documentation and configuration information.

Cons

Because of the amount of data stored in the database finding specific pieces are very difficult if you dont know exactly what you are looking for, searching for something can be extremely difficult (which is why third party software vendors have come up with their solutions that ties into this product that make this easier)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
RIon Kolosieke

ConnectWise - Great tool but is it the

2017-05-18

At the end of the day, there isn't really anything "better" out there yet. Competitors are trying very hard to take the good of ConnectWise, and eliminate the pitfalls that it has. Some are getting very close, I hope this drives ConnectWise to make some major changes in the very near future because we really do not want to have to change.

Pros

It is a great piece of software for managing, tracking, and reporting on tickets in a service environment.

Cons

Integration with remote monitoring tools is also becoming more and more limited, especially with purchase and merger of LabTech.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Read more
Jared Miller

CRM for the Best in the Biz!

2019-10-29

With ConnectWise Manage behind us, we've spent the last 6+ years blazing a trail in our local market.

Pros

When it comes to tracking issues, maintaining inventory and documented details across many partners/clients/sites - this is THEE tool.

Cons

Interface has been ignored for a long time - its universally uglier than ALL of its competitors.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
William Akins

Worked with CW Manage as an engineer, and project manager.

2017-12-21

Gave our company a great platform for managing the various departments.

Pros

Very feature rich application, with a wide range of configuration options.

Cons

Software is pretty complex, and very limited in it's integration for scheduling and resource management.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Ryan Meyer

CRM, ERP, PSA.. too many acronyms - this is the full platform for IT, telecommunications, MSPs, and other service businesses

2017-12-06

It's difficult to accommodate both markets - keeping the product simple enough that a small shop can setup and administer it without hiring full time staff or consultants while still allowing the complexity and robustness required from the larger clients.

Pros

Application has sufficient customization options and API has reached maturity.

Cons

There are certain limitations that appear to be a result of legacy code - eg, the security cannot be as granular as competing platforms and workflows aren't as complex in nature (even when overlapping with "tracks") as some of the competition's offerings.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Joanna Strous

Easy to use and flexible to implement

2018-07-16

Pros

One of the biggest Pros is how easy it is to use and find information.

Cons

The project management could be better.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Christopher James

Easy to pick up and use for end users, but with so many features

2019-01-25

Highly searchable ticketing, sales management and project management center.

Pros

Onestop shop for Sales, Service Desk, Project Management Industry Leader Constant updates (see problems below) Integration with Connectwise Automate

Cons

Seems like they don't do enough Q&A If you don't know how the applications integrate then it's easy to make a mistake early on and this can trickle down in to the future.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Matt Shadle

Has a lot of really good features however support can be difficult and performance is not very good

2018-02-07

Pros

Ticketing, Sales, Asset Management, Time and Expense, Procurement all in one solution makes it easy

Cons

Slow and clunky. API calls can bring your whole production server down.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Morgan Frame

I have been using ConnectWise Manage for 7 years as an Account Manager/Sales

2018-08-01

The ultimate benefit is that I am more organized with it. I don't forgetting about renewals, tickets or tasks. It helps me deliver more consistent service so that my clients get a better level of support from me.

Pros

It is a great way for MSP's to stay on top of tickets, tasks, and activities.

Cons

I find it very difficult to search for a closed ticket if I don't know a key word in the subject line. It won't search the body of the ticket for a key word.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Michael Hull

ConnectWise is a horrible company and has mediocre products

2020-05-15

Regretable. I regret spending $1600/mo for 3 years on a product that was NOT worth it. I went from spending $300/mo to $1600/mo for a lesser product. Locked into an inferior product by a deceitful sales team.

Pros

We used it for ticketing, project management, product inventory, lead tracking, marketing, and client communications.

Cons

It's so hard to pick just one thing that I liked least. The company itself was my biggest issue. The sales team had no sense of ethics and resorted to lying in order to make a sale. If ignoring the deplorable ethics of the company, the product itself has innumerable flaws. The one thing we could not get past was our struggle to regain the efficiency we had prior to using ConnectWise Manage. We took an 30% efficiency hit using ConnectWise Manage. Previously we used MaxFocus Service Desk, and since moving away from ConnectWise we use SolarWinds MSP Manager. We immediately regained our lost efficiency and have maintained it for the past 6 months. ConnectWise Manage had great automation, but the number of clicks and manual steps required to take advantage of it were not worth it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Andrew Snook

ConnectWise Manage Review

2019-05-16

Pros

Manage covers off everything from tickets in to reporting on time, our techs have much better time entry habits now that they have Mange as there Ticketing tool

Cons

Not mobile responsive and is Windows only no Mac app

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Adrian Meneses  Feria

I normally use my this tool at work

2018-04-10

well my company says that the tool help a lot to invoice customer and follow up the projects

Pros

There are a lot of features that this product has. The data points that can be tracked are massive and the integration with labtech and exchange is also full

Cons

The user interface is slow and cumbersome.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Sean Timmons

Very good PSA software with mediocre support and subpar performance

2017-02-02

We love the product, regular updates and feature improvements, but it's performance on even very robust hardware is stunningly poor.

Pros

Tons of features, regular updates, and improvements multiple times per year.

Cons

Requires third party software to get meaningful performance metrics

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering ConnectWise Manage

Invest and plan for extra time on the initial setup and configuration of the software. It will pay off in the long term.

Source: Capterra
Helpful?   Yes   No

Response from ConnectWise


Hi Sean, thanks for taking the time to write this thorough review. We are pleased to hear you love ConnectWise. We also greatly value your feedback regarding our support and limitations. It will be passed on to the appropriate departments.

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Amanda Deane

Can do everything within Connectwise

2018-06-21

Pros

I love how it ties with Quickbooks, makes transferring invoices and data so easy. Also great that it is so multi functional.

Cons

Some of the updates can be confusing, however used to the changes in a couple of days time. We have a lot in our system, but loading time tends to be lengthy.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more