ConnectWise Manage Pricing Plan & Cost Guide

ConnectWise Manage

A PSA Tool Designed To Run Your As-a-Service Business

4.11/5 (193 reviews)

ConnectWise Manage Pricing

Pricing model: Subscription

Contact sales for a quote. Sales@Connectwise.com

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ConnectWise Manage Pricing Reviews

Pros

  • Great organization of information including client information, tickets, and if needed documentation. Highly recommend as it's a great solution for an MSP of any size.Derek S.Read the full review
  • The best feature of Connectwise Manage is that it offers very good integration with other Connectwise and third-party systems for ticketing, finance, configuration management, etc.Brandon B.Read the full review
  • Since we connected it to our accounting software, it was a great improvement in our workflows. And by tracking all time on tickets we have been able to charge and collect for all the time we work.Greg H.Read the full review

Cons

  • They stalled me with the terminate letter not being in the correct format. Now they say the contract has rolled over and I am going to have to pay the next 12 months even though I am not using.James P.Read the full review
  • ConnectWise hasn't made it to the 21st century and private equity is destroying the company.🔥 Paul S.Read the full review
  • Interface has been ignored for a long time - its universally uglier than ALL of its competitors.Jared M.Read the full review
88%
recommended this to a friend or a colleague

23 reviewers had the following to say about ConnectWise Manage's pricing:

Patrick C.

10 years using ConnectWise and still delivers what it promises

Used daily for 2+ years
Reviewed 2018-10-10
Review Source: Capterra

Pros
> The integration between all the modules and the ease of moving from one module to another with full integration. > The openness to connect to any application that is needed to run your IT Support Business

Cons
Originally the price per user was very expensive, but as time went by the price improved

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jon H.

Decent Ticketing Software

Used daily for 2+ years
Reviewed 2019-03-20
Review Source: Capterra

Can be difficult to learn and is not very intuitive. Its got so many options that are organized, but very scattered.

Pros
ConnectWise Manage punches above it's weight class for the price.

Cons
The core interface has not changed in years. However the web application has come a long way.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 6/10

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Javier L.

ConnectWise makes HelpDesk Management exciting!

Used weekly for 1-2 years
Reviewed 2019-05-06
Review Source: GetApp

Creating tickets, finding customers and completing tickets is a breeze in ConnectWise Manage.

Pros
I love connectwise for IT helpdesk because there are so many ways to interact with the software. It provides the ability to look up customers fast, start tickets fast and resolve them quickly. This is key when working a helpdesk where volume counts.

Cons
No cons that I can think of in my uses. The software works great and is priced very well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ray G.

Connectwise Manage is the best all suite I've ever used in my twenty plus years of IT!

Used daily for 2+ years
Reviewed 2017-07-11
Review Source: Capterra

Manage more IT business with less resources! Great value!

Pros
All my business is in one place. I don't have to move between disparate applications or manage bulky excel spreadsheets. Everything I need is there. Integrations are simple and straight forward. Support is the best I've ever experienced in all my years in the IT industry.

Cons
I have not been able to learn all of it in two years of using it. still learning more every day. University is a great resource and of course I can always lean on the community forums and support.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Derek S.

Manage all your tickets and more

Used daily for 2+ years
Reviewed 2019-12-24
Review Source: Capterra

As time goes on, it becomes more and more feature rich. Can do pretty much anything that an MSP needs as far as client organization and ticketing as well as integrate with RMM tools.

Pros
Great organization of information including client information, tickets, and if needed documentation. Highly recommend as it's a great solution for an MSP of any size.

Cons
The cost of the software is rather high entry barrier. Most all contracts work as a monthly subscription per employee and that cost is high, but well worth it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Daryl C.

A great central system for any business.

Used daily for 2+ years
Reviewed 2017-07-11
Review Source: Capterra

Central point for all information, reporting, utilisation and employee management.

Pros
The way the program is built allows every facet of our company to be run through this software. This allows us to track everything from a centralised point and also use the phrase "if it's not in ConnectWise, it doesn't exist"

Cons
Support is often slow and deflective when it comes to requests on best practice or ways to achieve a specific task. The software is a bit clunky and sometimes feels like a number of movies are bolt on that are tied in with a price of thread rather than being fully integrated

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Anonymous

ConnectWise

Used daily for 2+ years
Reviewed 2019-03-26
Review Source: Capterra

It has been positive.

Pros
Tool is intuitive and built for our industry.

Cons
It's expensive and they nickel and dime you for add ons.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Anonymous

Connectwise - huge program, lots of opportunity

Used daily for 1-2 years
Reviewed 2019-02-09
Review Source: Capterra

Pros
It is software that has something for every part of a business. It is vastly comprehensive and works SO well for anything you could think of from Sales to Service to Billing Data. It is wildly comprehensive and has a huge knowledge base.

Cons
I know that it can be expensive and at times can be complicated.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Tim D.

No substance behind the sales and marketing hype.

Reviewed 2015-02-11
Review Source: Capterra

Our company had high hopes for Connectwise, but unfortunately what was promised and sold did not materialize into what we received. After a terse series of emails back and forth they did concede and allow us out of our contract. We are currently using commitcrm and are much happier with the price, options and support. We stumbled across commitcrm on our own and there has been zero marketing hype, just a free demo which lets us experience the product first hand.

Rating breakdown

Ease of use
Customer support

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Anonymous

Connectwise is by far the best PSA to use for any IT company

Used daily for 2+ years
Reviewed 2018-02-28
Review Source: Capterra

Pros
It tracks time, tickets, staffing/resources all in one roof. It has great job costing and integrates well with lots of other software

Cons
Their new trend of nickle and diming for modules that really should be part of the core product (see the marketing manager vs campaign direction) is a major turn-off. They are growing so fast that their support is starting to suffer, and turn-over/promotions internally is becoming visible.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Jeffrey J.

The product does a good job of bringing contract management, inventory and procurement, and time man

Used daily for 2+ years
Reviewed 2017-07-11
Review Source: Capterra

Full business management platform for an MSP.

Pros
The massive ecosystem of partners that integrate with the platform. Wherever the platform isn't as good, someone has written a competent that fits in seamlessly.

Cons
Not so much a software issue, but with any big implementation the most value will be gotten out of integrating your business processes and people fully with the product as soon as you can. This is much, much harder than it sounds.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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William S.

Good platform however support need to be support by phone or email or chat.

Used daily for 1-2 years
Reviewed 2017-07-13
Review Source: Capterra

Streamlined and helped us with workflow and proficiency.

Pros
very robust and many integrated features. Coupled with automate and other packages is a great overall value for MSP's. Easy to use and implement for the most part. A wide variety of automation available in billing and agreements.

Cons
Support is lacking as phone support is not there and most of the time if you email or chat they want to point you to a website. I pay a subscription I expect support to assist me with the problem until it is resolved. Phone support for those emergencies is what I expect from subscription based software but is not an option with CW. BIG NO NO!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

Lots of Features, but Support is Expensive

Used daily for less than 6 months
Reviewed 2019-02-13
Review Source: Capterra

It's been good. I can find and run reports fairly easily. I haven't had the application crash and I like the options for custom views and startup tabs. Those little things make your life easier everyday.

Pros
So many ways to get to the same place it's almost impossible to get lost. First day using this was actually relatively productive considering it was a brand new system. The online university is also a nice resource to have.

Cons
Support is so expensive and therefore customization depends on your wallet or your level of understanding of how the application works. Unfortunately much of the backend logic isn't openly available.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 8/10

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Danielle P.

ConnectWise Manage

Used occasionally for 2+ years
Reviewed 2021-08-10
Review Source: Capterra

The program is much better than Kaseya BMS and wasn't compromised either.

Pros
Automated billing and helpdesk service board is easy to use and teach to new users. Newer options like Kaseya have less features than ConnectWise. Lots of training webinars.

Cons
The billing portal isn't easy to use and sometimes support gets really backed up and you can't get resolutions to time sensitive issues. The cost to create a custom report is very high!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Charlie M.

Manage hosted version is so slow it will cost you most in terms of time

Used daily for 2+ years
Reviewed 2020-12-30
Review Source: Capterra

Toma Bravio and Connectwise do not care about their clients AT ALL! Connectwise will teach you new levels of frustration as you try to get it to do what you want or just to operate at an acceptable speed. Before purchasing this product I really wish I had fully demo'd everything else. Try dealing with their support. Call current clients using it. Research before buying! After Toma Bravo bought this company things got really bad. They used to make regular progress to features and functionality. Since the TB buyout they just buy other companies that fix some aspect of Manage (like buying IT Boost for documentation in lieu of their "knowledge base"). Third party integrators that don't play ball with Manage's team have their products harmed. Like when Manage wanted to get users to use their payment portal, they broke the viewability all custom invoices from the ConnectBooster payment portal for several months. Shop around!

Pros
Manage integrates with almost everything that MSPs use. It does a good job as a centerpiece to all of the other software. It excels at letting ticket management be as detailed as you could possibly want. It has a lot of partially developed features that can still be made use of. It has a detailed report writer capable of making any report you can figure out how to make.

Cons
Connectwise Manage is super slow! (Can't stress this enough!) It will cost you a fortune in lost tech's time as they want to enter things end of week/day because it is so frustratingly slow. A fast click in this software is like 3-5 sec. Slow clicks will be 10-30 seconds. "Normal" clicks by the company's definition will cost between 3-8 sec before support will recognize there is an issue. Second detractor, most of the features are just introductions to the functionality designed to get you to buy another system. For example, it has a quoting engine that you can't modify the quote template at all (like to add disclaimer text or a logo or instructions or anything) because they have another costly program called Sell. Sell way over does the quoting feature (adding in so much functionality, complexity and cost that it is prohibitive to use for most shops). Knowledge base lol lol lol. Demo it first!! If you use multiple computers regularly then every time you log into a different system it kicks out your other session. The report writer takes a full minute or two to open and you will need a masters degree in that interface to make it do what you want. Regarding support, expect to be on chat for 10-60 min to get a response from a tech, depending on the issue. If your issue is related to reporting whatsoever they will refuse to assist. Then there is the high cost to it and the lockin. Once you start integrating software into it, it becomes super expensive to switch.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 4/10

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Mike B.

The backbone of my company

Reviewed 2015-02-12
Review Source: Capterra

I have used CW since 2009. I could not manage my business without it, nor would I want to. Its affordable, reliable, and has what I need. The biggest challenge with any tool that forms the backbone of your company is to learn how to best utilize it, and they have an amazing training University and Consulting team to help with that.

Rating breakdown

Ease of use
Customer support

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Nicholas N.

Connectwise Suite for MSP

Used daily for 2+ years
Reviewed 2021-11-05
Review Source: Capterra

Pros
I love how much you can do in this software. I feel like everything you need is in connectwise manage and its a great way to keep an MSP's cost down by adding this to complete everything you need from sales to tickets to project portals.

Cons
The support can be a bit off most of the time its guesswork. Which is done by the IT person usually first but the chat option can be tiresome sometimes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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James D.

The Perfect MSP Management Software

Used daily for 6-12 months
Reviewed 2020-05-28
Review Source: Software Advice

I have seen a lot of MSPs struggle to manage time and costs. ConnectWise Manage can do all of this and much more. It was really nice to have one place where we could grab almost all of the info we needed for a given client or project. It can be overwhelming at first. Just stick with it.

Pros
Time tracking with ConnectWise Manage is wonderful. It's very intuitive and allows for powerful job costing. The software allows for simple project management and greatly enhances project workflow. The tabbed GUI (very similar to a web browser) made it very easy to switch between the necessary boards and views to get the info I needed.

Cons
I'm not a huge fan of how the discussions flow in the GUI. It feels clumsy and I never really had a clear understanding of what the client would see when I messaged them.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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🔥 Paul S.

ConnectWise hasn't made it to the 21st century and private equity is destroying the company

Used daily for 2+ years
Reviewed 2021-03-30
Review Source: Capterra

ConnectWise was a leader, and it's momentum changed our industry. Unfortunately the product hasn't evolved and is being left behind by competitors. Now with Thoma Bravo investing it's a flip house - extract value, sell or go public. Now it's about Shareholder return, before it was about the shareholder return tired to the user experience. It now officially costs me 10x more to call ConnectWise than it does to deal with the issue myself.

Pros
It does an adequate job of managing tickets, although the product remains tired and dated in how it looks and operates.

Cons
It's slow, it's clunky, it's busy, it's tired, it's trying to be so many things that it's hardly good at the most important things.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Matt B.

Should be so much better

Used daily for 2+ years
Reviewed 2018-07-01
Review Source: Capterra

worked out what not to use

Pros
There are lots of features, crm, helpdesk, sla management, project management. They provide a course which is aptly named university - as you will need a degree to work out the way they set up the system, its not logical!

Cons
Support from connectwise is poor and got worst when opened their uk office. Been using CW for 6 years. When it works its good. When it breaks you have to wait for USA support to wake up. Then you will get a read the manual option, if they don't close the ticket before answering. It is expensive and they then expect you to pay to join them on their jolly meet ups.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Jeremy S.

ConnectWise Manage for and MSP/Consulting Company

Used daily for 2+ years
Reviewed 2018-12-06
Review Source: GetApp

Pros
ConnectWise allows for a lot of customizations, works well across multiple platforms, offers a SAAS based model, has a lot of modules to utilize. Good for you beginning MSP looking for an advanced ticketing system with some bells and whistles.

Cons
Support is very lacking with next to no off hours support and they try to bill you for a training project at every turn. The SAAS solution runs well until you try and utilize report writers or anything that is customized (i.e. Customer invoice formats) and then becomes extreamly slow. After you move to the Mid sized market you will find this very hard to grow or expand wth your business. And anything you want assistance will will cost you over 200 per hour to reconfigure your system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 2/10

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James V.

OVeral shocking experience

Used daily for 1-2 years
Reviewed 2019-11-01
Review Source: Capterra

We have literally had zero benefits working with Connectwise. Its cost us £000's and we have wasted so much time since using Connectwise..... its the single worst decisions we have ever made as a business. We spent and invested a lot of time ensuring we would get the most out of it, but it just hasnt happened... the issues are too frequent, support to slow and overal a very bad experience. Reaching out to Connectwise with a long list of issues has resulted in 4 people calling to say how sorry they are, any they WILL definaltey help but then the next update is the ticket closing - thanks.

Pros
The end of the ady when i can log out of Connectwise. The Contract part and some automation is good.

Cons
Practically everything else: Slow - keeps hanging when doing tasks such as save a ticket, send and invoice, close tickets - you know really important tasks which should be almost instant. absolute zero support from CW. Been told its a programming issue with bulk tasking and it will be fixed - still waiting, much like when using ConnectWise manage - always waiting. Then there is the general support - lacking to say the least. Then the onboarding - they say we get you completely up and running. What they should have said is You'll want to be running away by the time you come to use the product. Unless you learn it all in the onboarding process your on your own or you have to pay a huge amount more for help. They literally just churn you out and get the next lot of sheep in. Sales team lied about how it would interact and sync with Xero. Told me the same way as Quickbooks does and then showed me how QuickBooks Desktop syncs, saying just like this.... IT DOESNT you have to pay someone else to move your data from your PSA to your accounts package REALLY @ $245 extra per month. Didnt tell me that before i signed up. Cloud console which was supposed to save time by synchronising Office 365 licenses to contracts was often wrong, very clunky and then stopped working - another paid feature of Connectwise that didnt work. I could go on, but you get the picture. Its not all smooth sailing and is causing lots of issues in our business. We tried to reach out to CW but they're not helping

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Teryl B.

Better decisions

Reviewed 2015-02-11
Review Source: Capterra

Madelyn Newman, you asked for this review so I am recording it. I have kept quiet for many years. I now place responsibility on CW for everything from bathroom leaks, global warming, fleas, pot holes in the bay area to declining revenues for service businesses. My (now) 39 year old IT company was part of an early CW group of partners and support from CW has always been abysmal. Arrogance prevents effective response. This may have improved but we are no longer a CW partner, since support for the crucial element of our business is imperative, and CW does not seem to understand partnership support. I believe that CW was developed for the owners' particular (VAR?) business, all nuances of 'particular' included. There is a multitude of extraneous stuff in the software that one could never figure out with what to do, and often confounds one's efforts to do the right thing. Navigation in CW requires excessive key strokes if one even could decipher where to stroke! I have colleagues and friends in the industry that continue to suffer CW's practices, many because they don't know what else to do, some newbies that believe the hype and blame themselves for the discombobulated issues, and just a few that have conquered the complexity of what should be not simple, but a straight forward activity. Billing is the lifeblood of any service business. I once thought we invested so heavily in CW that we could not afford to get out but not true. Never too late to do the right thing.

Rating breakdown

Ease of use
Customer support

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