Coresystems Pricing, Features, Reviews & Comparison of Alternatives

Coresystems

Field service and customer support management solution

4.36/5 (11 reviews)

Coresystems overview

Coresystems helps field service managers to speed up customer service processes with dispatching, routing, reporting and automation tools. With Coresystems' self-service features, customers scan a QR Code to be contacted by service agents, who are automatically provided with all the information concerning the product and the client.

Service technicians can then be sent on the field equipped with checklists and histories to take care of service calls. They are able to report any necessary information (time spent, material used, etc.) by syncing service workflows with the headquarters. After service calls check-out, Coresystems automatically stores customer service data to ensure its availability.

Coresystems comes with customizable dashboards and customer analysis tools to track performance and improve customer satisfaction.
www.coresystems.net

Pricing

Starting from
$29
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, Chinese (Simplified), Danish, French, German and 4 other languages, Hebrew, Italian, Portuguese, Spanish
Coresystems screenshot: CoreSystems - Analytics & ReportingCore Moment CustomerCoresystems screenshot: CoreSystems - Inventory ManagementCoresystems screenshot: CoreSystems - Location & routingCoresystems screenshot: CoreSystems - Mobile Field Sales softwareCoresystems screenshot: CoreSystems - Mobile technologyCoresystems screenshot: CoreSystems - Repairs knowledge baseCoresystems screenshot: CoreSystems - Service contract managementCore Moment Service CenterCore Moment TechnicianCore Moment Management

Coresystems reviews

Value for money
Features
Ease of use
Customer support
  2.0
  3.0
  4.1
  4.5
Alan Kane

More frustration using Core Service Mobility than almost any other application in my 40 yrs in tech.

Used daily for less than 6 months
Reviewed 2017-07-05
Review Source: Capterra

I finally have access to stock pricing, which could have been accomplished in a much simpler and less costly way even without this product.

Pros
When I close the Ipad the misery ends, at least temporarily. Using the product makes almost any other unpleasant task in life seem more bearable simply by way of comparison.

Cons
From a field service perspective, it is clunky, restrictive and tedious at best. It crashes regularly. The user interface is so poor it resembles early DOS-era products from the late 1980s. There is little about the layout that is logical; nothing is intuitive. When stumbling through the specific sequence required for creating a field service report, one wonders if the creators had ever even used consumer applications like WORD or EXCEL, or have even shopped online. Core Mobility package is so cumbersome and finicky, you dare not enter actual data as you do the service call. One misstep and you may find yourself suddenly unable to add or edit anything in the report at all. Instead, you end up recording every material part and assignment step on paper first to transpose later, in effect, doing it twice. You must tediously cross-check material entries with the aforementioned illogical procedure before you dare synchronize the Ipad for any reason. Why? Because once synchronized, edit functions will be locked out. Despite being touted as a field service package, one wonders precisely what kind of field service might actually benefit from it. The kind of field service performed by the café owner who has reviewed it here? The product name itself is misleading. Core apparently knows little about how field service operates. The entire structure of the package defies common sense. And Mobility? With its too-numerous limitations, a better product name would be "Immobility."

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Philipp Emmenegger

The encustomer Portal is good value

Used weekly for 1-2 years
Reviewed 2018-01-04
Review Source: Software Advice

All over not too bad and still very much recommendable. innovative solution with frequent updates and "free" extensions.

Pros
-fast implementation if SAP B1 is the backend -modern technology -good design -close to customer needs

Cons
-not the fastest -complex conf. -fragmented solution (backend, mobile, frontend, web, windows etc...)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Henry Wang

Wish to have better performance of Coresuite mobile client

Reviewed 2015-05-21
Review Source: Capterra

We currently have many service engineers using Coresuite mobile client to fill in service report, it is very good for us we can receive service report immediately after service and we can receive expense report from our FSE in time. But we have below problems, and hope it can be resolved soon. 1. It takes a lot of time to sync service calls, sometimes even it is still not possible even try several hours and the internet connection is ok but maybe not good enough. Hope it can be fixed after the cloud server migrated to China. 2. The response from the software is slow, and usually takes about 10+ seconds to open and save a checklist. 3. It is not convenient and flexible to add complicated items into checklist.

Rating breakdown

Ease of use
Customer support

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Johann Schild

Easy to implement - working without problems

Reviewed 2015-06-29
Review Source: Capterra

We are using the Coresystems Field Service for more than three years and we are very happy with that solution. The implemantion is really very easy and after that it was and is working without any failures. If there is some more need or if we need help or have questions (which happen not really often) they can help us in an wonderwul way and very fast!

Rating breakdown

Ease of use
Customer support

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Louwis Venter

An easy to implement, robust solution that's quickly adopted by users

Reviewed 2015-05-21
Review Source: Capterra

Coresuite is a true mobile and cloud solution that has a seamless integration into SAP. It is both easy to implement and easy to use with the necessary features to aid field service technicians. It's low cost to entry provides customers with a rapid ROI whilst enriching their service capabilities.

Rating breakdown

Ease of use
Customer support

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Coresystems pricing

Starting from
$29
Pricing options
Free trial
Subscription
View Pricing Plans

Please contact Coresystems for pricing.

Coresystems features

API
Billing & Invoicing
Inventory Management
Workflow Management

Activity Dashboard (432 other apps)
Activity Tracking (280 other apps)
Audit Trail (260 other apps)
Auditing (318 other apps)
Automatic Notifications (434 other apps)
Compliance Management (294 other apps)
Customizable Reporting (345 other apps)
Data Import/Export (318 other apps)
Document Storage (256 other apps)
Inventory Tracking (265 other apps)
Invoice Management (238 other apps)
Monitoring (240 other apps)
Real Time Data (290 other apps)
Real Time Reporting (244 other apps)
Reporting & Statistics (383 other apps)
Third Party Integration (308 other apps)

Videos and tutorials

Additional information for Coresystems

Key features of Coresystems

  • Visual Analytics
  • Reporting
  • Code scanner self-service customer portal
  • Service level management
  • Repair knowledge management
  • Inventory control
  • Automated scheduling
  • Routing
  • Location tracking
  • Mobile integration
  • Collaboration
  • Mobile field sales software
  • Billing & invoicing
  • Workflow management
  • Customer database
  • Customer history
View All Features

Benefits

Mobile Field Sales: Coresystems comes with sales integration software that enables sales teams to quote and invoice on the field, with tracking, inventory & pricing opportunities.

Dispatching: Coresystems helps manage work orders to optimize utilization rate with human resources planning and prioritizing tools.

Mobile access: Coresystems enables integration between back office CRM applications with field technicians mobile devices (native app for iOs & Android) so they can access all work order information.

Automation: With schedule or map views, Coresystems help managers stay up-to-date with technicians in the field to better schedule assistance.