24 reviewers had the following to say about Crew Control's features:
Easy to schedule jobs and track where the crew is during the day.
Pros
The ability to see where the crew is in "real time"
Cons
I would like the ability to see multiple crews on the screen at one time.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Hi Rick,
Thank you for taking the time to review us. We actually have the ability now to view multiple crew schedules at the same time by selecting the day of the week while viewing the weekly schedule. I hope this helps!
Whenever we have questions or issues, we always get a response right away from Crew Control. David Vroblesky is awesome!
Pros
Crew Control is great for managing our crews that are in a remote location.
Cons
There could be a few more report options as office administrator that could be useful.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Hi Becky,
Thank you for your feedback! We're pleased to hear Crew Control is making it easy to manage your crews in the field and their schedules. Your comment on additional reporting will be shared with the team. Stay tuned for future updates, feedback like yours is what improves our software.
The support is as phonemical as the software! The staff is there to answer your questions. If you need to leave a voicemail, your call is quickly returned.They are invested in getting even better.
Pros
The best features for us are reporting and instant crew results.
Cons
When I went to run reports, I discovered I done them wrong.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Hi, Phyllisthank you for your feedback! We're thrilled to hear about your positive experiences with Crew Control and the support team. We've shared your idea for a set-up manual, and just so you know, there are plans to have in-product user guides delivered later this year. Experiences like yours helps us improve our software and operations, so thanks again!
We researched a lot of scheduling software and the common denominator was 'complicated and expensive' Crew Control truly has been a life-saver for our maintenance operations.
Pros
We truly loaded all of our data one day and the next day started our crews with a two week trial but they were up to speed in about 3 days with not errors.
Cons
We have made suggestions of additions or changes and wait a week or two and the guys at Crew Control seem to roll them out!
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Thank you, Bill! We appreciate the kind words and glad you are benefiting from our program.
I love that I can dispatch a schedule remotely and I have real time updates on when jobs are completed.
Pros
How easy it was for my crews to use it.
Cons
There is nothing I don’t like so far. Any of my concerns were answered immediately.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
with real time instructions and adjustments, it has made communications with employees much smoother and quicker.
The overall time savings frees up myself and my staff to focus on other activities from sales to customer service.
Pros
This software offered us the ability to move from paper and whiteboard scheduling company wide saving us hours of tedious work and tons of paper and ink from printing out daily work schedules for 14 crews.
Cons
Actually, we haven't come across very many issues with the software. Those that we did encounter were minor and quickly resolved.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Hi Clarke,
Thank you for your feedback! We're pleased to hear that Crew Control has enabled you to move from pen and paper, saving both time and money. We are flattered to be referred to as "The Perfect Software!"
The ability for crews to see next day work from the current day dispatch text allows them to start on next day tasks if time allows. 3.
Pros
The ability to Drag & Drop Jobs from different crews within a work week.
Cons
Crew Control does not have a Monthly View Function
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Hi Louis,
Thank you for your feedback! We're pleased to hear your finding Crew Control easy to use and enjoy the drag and drop functionality. Your comment on a monthly view function will be shared with the team. Stay tuned for future updates, feedback like yours is what improves our software.
[SENSITIVE CONTENT HIDDEN] has been nothing be amazing. He is constantly updating and improving. The amount of changes that have happened since I started using the program are insane. If you have an idea, a question, or a change or a better way of doing things, you can just reach out, and he will either walk you through the process, update the program, or figure out a better way to solve the problem.
Pros
The crew doesn't get bogged down with notifications, the new schedule is just automatically on their devices.
Cons
It was timely entering all of our customer's jobs, but they solved the issue of having to enter all the individual customers by allowing you to pull from Quickbook's; so, that saved us a ton of time, and with their recurring job feature, you can set it and forget it on weekly/monthly/etc jobs.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Great communication with customer service. Constantly listening to issues/changes needed for improvement. Great to work with.
Pros
The Software is very user friendly, easy set up.
Cons
Not available as app and mobile site was limited but have seen improvements since.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Crew control has been great for us.
Pros
The software is easy to use, goes with all of us everywhere we go so when we need to make changes, we can make them immediately.
Cons
There isn’t anything I really don’t like. There is always little things that can make processes better, but the good thing is the owner is taking any feedback we have and working towards making it better than it is.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
I love crew control. Made my life so much easier.
Pros
I love how easy it is to navigate through.
Cons
Wish the start and stop notified the customer that you started and completed the property.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
I was using a very complicated and frustrating software previous to Crew Control and was surprised how easy it was to get set up.
Pros
I like the ease of use. very easy to reschedule work, change 1 day or several in one click.
Cons
Basic billing features. Would like to be able to add multiple contracts for each customer. No CRM or estimating
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Hi, Gary! Thank you for your feedback. It's great to hear you're finding Crew Control easy to use. We're excited to share that estimating features will be released in the first part of the year, with even more exciting features to come! Stay tuned for future updates.
The software is easy to use and visually helps understand what the schedule is for each crew each day.
Pros
That the software automatically texts the crew leader a link for the schedule/ service for the day and its Espanol.
Cons
I know it is still in the works, where we can create one-time jobs but a schedule for multiple days.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Hi, Brian! Thanks for your feedback. We're pleased to hear you're enjoying Crew Control and have found it easy to use. Updates to scheduling one-time jobs for multiple days (and many more exciting new features) are coming soon. We plan to have this ready during the first part of the year. Stay tuned!
When i made first contact with the company there was never a time that I felt pressure to purchase.
Pros
I like the fact its in real time so you can see what your crews have completed through out the day and you can add and take away work order through out the day as changes come in.
Cons
I can not think of one thing about the software that I dislike.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Outstanding
Pros
Ease of use and customer service are top notch. [SENSITIVE CONTENT HIDDEN] is always open to new ideas
Cons
Must create new job card every time
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Hi Ed,
Thank you for your feedback! We're pleased to hear that you find Crew Control easy to use and enjoy the customer service. Your comment on carrying jobs from day to day will be shared with the team. Stay tuned for future updates, feedback like yours is what improves our software.
Great experience, developers are extremely responsive to any issues that may come up
Pros
Very short learning curve with well designed layout
Cons
The fact that it took me so long to find out about them. Wish I found them years ago
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
It's been a HUGE time saver this past year.
Pros
Simple to use and implement immediately. Easy to drag and drop jobs.
Cons
Had to manually enter all our customers from QB desktop which was not fun.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Hi, Thomas! Thanks for your feedback. We're glad to hear how much you like Crew Control's scheduling functionality, time saving features, and easy implementation! We do plan to add an Excel import to make it easier to add customers for users not running QuickBooks Online in a future release. Thank you for sharing your experience!
I can’t express how pleased I am with this software!
Pros
Crew Control continues to help me get my crews organized and is great for my customers also.
Cons
Another great thing they do is listen to us users in adding more features to their software.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Hi Mikel,
Thank you for your feedback! We do pride ourselves on making improvements to Crew Control that meet the needs of our users and we're very happy to hear you find the software beneficial for staying organized.
Needless to say the first time we got on the phone and talked over what this product office and the price we immediately cancelled the other service and have been grateful for this product ever since!
Pros
Super user friendly for both the admin and the user!
Cons
I only wish that we could use this for other departments (Human Resources. Etc.)
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
It is very easy to use and understand!
Pros
I like that we communicate any needs or suggestions and the customer service response is truly the best! They listen and if they need better understanding, they ask to be able to provide help as best as possible!!! Also very user friendly for both admin and crew member use.
Cons
There is really nothing I can say I like least because any suggestions I bring to their attention they are very quick to respond to help find a solution.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Awesome experience, I actually talk to the owner and developer to answer any questions
Pros
This software is very easy to use and to learn.
Cons
I don’t have any dislikes Nothing to change
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Hi, Chris! Thank you for your feedback. We're delighted to hear that Crew Control has been easy to use and learn.
Pros
Its very easy to navigate and move jobs around when needed!
Cons
The thing I like least is that it logs you out after 2hours of non use.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Thanks, Austin! We appreciate you taking the time to leave a review and will look into improving the time-out experience.
Pros
It has what I need for managing crew. It is easy for administrators and users.
Cons
Any small issues I had have been resolved or addressed, so really I don't have any dislikes.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
