Crew Control Features

Organized, professional way to communicate with our crews and direct individuals to where we need them. Very user friendly and convenient.

It would be beneficial to have more friendly reminders for the guys to remember to clock in/out of a job, like a reminder text that they haven't done it after the estimated amount of time designated. Testing ability or troubleshooting options for the employees that simply do not receive the text messages.

Carly, thank you for a taking the time to share specifics in your review. It really does help us better understand our customers. So glad to know Crew Control has helped your org become more productive and organized and that everyone is finding it easy to use. Excellent suggestions and ideas around reminders and job tracking features. We'll be sure to share it with our product team and you can always connect with us to share more. Thank you.

Schedule works great. Works well in mobile devices.

Invoicing/billing is very time consuming.

Matthew, thank you for the honest review and specific feedback based on your experience. Our team is always interested in hearing about the user experience and how we can make improvements. Happy to see that you're having success with scheduling and using Crew Control on mobile devices. Please let us know if you're interested in a short conversation to share more detail with us! Thank you.

I like how simple the software is to use. There was less than five minutes of training with our employees. I liked the fact that we did not have to purchase any equipment all we have to do to dispatch is to send a text message to the crew leader's own cell phone and they would have their work orders for the complete day. I like the fact its in real time so you can see what your crews have completed through out the day and you can add and take away work order through out the day as changes come in. I don't have to interrupt our employee's production to discuss change in their day the software does all that for you.

I can not think of one thing about the software that I dislike.

I really like that my schedule is set for the entire year and that it automatically sends texts to customers

I really want to be able to map all of our customers and build routes from that map. I also want it to record completion times and dates when the job is complete. If I get behind a day it should record the date when the service was done not when it was scheduled.

Jeff, thank you for the review, the positive comments and the feedback. We're so happy to learn switching providers has brought you efficiency and confidence. And, we are always open to feedback and new ideas from our customers. We'll be sure to share this aspect with the product team, around schedule date vs service date vs completion date and when it was viewed. Please reach out to us if you would ever like to share additional details. Thank you!

If you are looking for a simple and cheap software for scheduling crews this is it! Most software we reviewed were weeks or more getting setup and crews trained. Just too complicated and expensive to trial and error. We truly loaded all of our data one day and the next day started our crews with a two week trial but they were up to speed in about 3 days with not errors. Our crews love it, we love it and our customers love the fact we are not missing services! I know we saved the monthly crew fee the first week...possibly day with the simple efficiencies of keeping crews pointed in the right direction 100% of the time!

I cannot say there is really anything we like least since we know the program is growing and all of our immediate needs from support have been met. We have made suggestions of additions or changes and wait a week or two and the guys at Crew Control seem to roll them out! We are excited for some of the planned updates such a more advanced reporting.

Thank you, Bill! We appreciate the kind words and glad you are benefiting from our program.

Super user friendly for both the admin and the user!

I only wish that we could use this for other departments (Human Resources. Etc.)

The ability to Drag & Drop Jobs from different crews within a work week.

Crew Control does not have a Monthly View Function

Hi Louis, Thank you for your feedback! We're pleased to hear your finding Crew Control easy to use and enjoy the drag and drop functionality. Your comment on a monthly view function will be shared with the team. Stay tuned for future updates, feedback like yours is what improves our software.

Simple to use and implement immediately. Easy to drag and drop jobs. Perfect for lining out the day's work for multiple crews, with instructions. Able to change schedule on the fly (add, skip, remove jobs, etc.) EXCELLENT personal service with regards to any questions on functionality and suggestions for changes

Had to manually enter all our customers from QB desktop which was not fun.

Hi, Thomas! Thanks for your feedback. We're glad to hear how much you like Crew Control's scheduling functionality, time saving features, and easy implementation! We do plan to add an Excel import to make it easier to add customers for users not running QuickBooks Online in a future release. Thank you for sharing your experience!

The software is easy to use, goes with all of us everywhere we go so when we need to make changes, we can make them immediately. Because it is easy to provide details and send photos for each individual job, we have less confusion, quicker response to customer requests and less call backs. Implementing this into our daily routine was well received with little to no resistance by our crews. Let’s face it, crews typically don’t like change, but our crews have liked this change. No need to carry paper schedules and no lost revenues due to the electronic paper trail on everything we do!

There isn’t anything I really don’t like. There is always little things that can make processes better, but the good thing is the owner is taking any feedback we have and working towards making it better than it is.

That the software automatically texts the crew leader a link for the schedule/ service for the day and its Espanol.

I know it is still in the works, where we can create one-time jobs but a schedule for multiple days. Other than that, the software is good.

Hi, Brian! Thanks for your feedback. We're pleased to hear you're enjoying Crew Control and have found it easy to use. Updates to scheduling one-time jobs for multiple days (and many more exciting new features) are coming soon. We plan to have this ready during the first part of the year. Stay tuned!

This software offered us the ability to move from paper and whiteboard scheduling company wide saving us hours of tedious work and tons of paper and ink from printing out daily work schedules for 14 crews.

Actually, we haven't come across very many issues with the software. Those that we did encounter were minor and quickly resolved.

Hi Clarke, Thank you for your feedback! We're pleased to hear that Crew Control has enabled you to move from pen and paper, saving both time and money. We are flattered to be referred to as "The Perfect Software!"

We like the ability to dispatch technicians and to capture timely photos back throughout the day

Reports and search could be better for us to look back at completed work.

Carl, thank you for the review and positive comments. Happy to see that you and the team are getting value from Crew Control. We are always open to feedback about the user experience and product ideas, so please let us know if you'd like to share details with us. Thank you, again!

Mapping and scheduling, making changes,

Moving jobs online, response time when help needed (not as good as before Aspire purchased.)

Ease of use and customer service are top notch. [SENSITIVE CONTENT HIDDEN] is always open to new ideas

Can’t carry jobs into next day. Must create new job card every time

Hi Ed, Thank you for your feedback! We're pleased to hear that you find Crew Control easy to use and enjoy the customer service. Your comment on carrying jobs from day to day will be shared with the team. Stay tuned for future updates, feedback like yours is what improves our software.

easy to use and love the constant updates

i would like to see more color to differential services and products.

The Software is very user friendly, easy set up.

Not available as app and mobile site was limited but have seen improvements since.

The ability to see where the crew is in "real time"

I would like the ability to see multiple crews on the screen at one time.

Hi Rick, Thank you for taking the time to review us. We actually have the ability now to view multiple crew schedules at the same time by selecting the day of the week while viewing the weekly schedule. I hope this helps!

How easy it was for my crews to use it.

There is nothing I don’t like so far. Any of my concerns were answered immediately.