WORKetc vs Solve Comparison Chart

Summary
Pricing
Details
Top features
Typical customers
Support options
Mobile apps
Android
iPhone/iPad
User reviews
Value for money
Ease of use
Features
Customer support
Users recommended to a colleague
Integrations
Security
Audit logs
Encryption
File sharing
Security alerts
Access control
Data policy
Social presence
Facebook
Twitter


Reviews

Melissa Bailey

Work[etc] has changed the way we manage clients - for the better!

2017-06-13

Pros

We felt like the system wasn't solving our problems.

Cons

The main frustration has to do with user experience: if you click into a project from the "Project Tree" viewpoint and make a quick change, the system doesn't take you back to the same page after it saves the change. You have to start from the beginning of the project tree rather than land back in the subproject itself.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
WORKetc Reviews
WORKetc
All-in-one business management system. CRM + Social + Projects + Billing
Read more
Celina

Verified Reviewer

Flexible, easy to learn and awesome user guides

2015-03-11

We looked for months at many other solutions, some that were a nice but out of our price range and some that were lower priced, but didn't really solve any problems we currently had.

Pros

Awesome user guides that are easy to understand. The videos are amazing, it's like being in class with a trainer. The interface is quick and it just "makes sense". I love that everything can be interconnected and never loose sight of what's currently going on. We love being able to have a "queue" with our support tickets and know what the stages of each ticket. Flexibility to morph the system to our own needs.

Cons

Perhaps one of the pros could be a con. The system is so flexible that sometimes it's hard to decide what tags to create, how to use certain features like discussions vs. notes. I don't see it's as a terrible con, but it does take some time to figure out how to best utilize the system to the company's benefit. The mobile apps are still in what I would consider a "green" stage, where there's room to make them better. They recently released the iPhone app and it's easy to use. It's night and day compared to the Android one. I'm sure soon both will be great.

Source: GetApp
Helpful?   Yes   No
WORKetc Reviews
WORKetc
All-in-one business management system. CRM + Social + Projects + Billing
Read more
Branden M

Verified Reviewer

WORK[etc] does everything, etc.

2015-02-20

That record keeps track of response emails from our staff as well as the client, helping us to monitor the time it takes us to solve a problem (useful for SLA analytics).

Pros

- Everything in one 'site'. - Project management is simple to deal with. - Timesheets are easy to add or change. - Contact management is super simple, with lots of customisation.

Cons

- The current Android app is sub-par. The new one is currently in beta and, hopefully, will make it worth using. - There are some visual hiccups every now and then (some popups don't remember their size after resizing).

Source: GetApp
Helpful?   Yes   No
WORKetc Reviews
WORKetc
All-in-one business management system. CRM + Social + Projects + Billing
Read more
Branden Maynes

Verified Reviewer

WORK[etc] does everything, etc.

2015-02-20

That record keeps track of response emails from our staff as well as the client, helping us to monitor the time it takes us to solve a problem (useful for SLA analytics).

Pros

- Everything in one 'site'. - Project management is simple to deal with. - Timesheets are easy to add or change. - Contact management is super simple, with lots of customisation.

Cons

- The current Android app is sub-par. The new one is currently in beta and, hopefully, will make it worth using. - There are some visual hiccups every now and then (some popups don't remember their size after resizing).

Source: GetApp
2 of 2 people found this review helpful
Helpful?   Yes   No
WORKetc Reviews
WORKetc
All-in-one business management system. CRM + Social + Projects + Billing
Read more