dESCO ESC Pricing, Features, Reviews & Comparison of Alternatives

dESCO ESC Reviews

dESCO ESC

Service management software for SMBs

4.33/5 (118 reviews)
445     183

dESCO ESC is a service management software which helps small and medium-sized businesses in managing customers, work & finances. The solution supports service verticals such as electrical, plumbing, generators & pumps, computer repair, landscaping, pool & spa and construction.

It offers various features such as Scheduling & Dispatching, Service Agreement Management, Customer Account Management, Sales & Marketing Management, Quotes & Invoicing, Equipment Tracking, Inventory & Purchasing.

ESC’s scheduling and dispatching provides a better view of the day’s workload, enables technicians to get to calls faster and helps dispatchers to manage more calls. The software enables users to manage and store customer information at one central location as well as easily track marketing campaigns and sales leads. It has advanced reporting capabilities which allow users to create custom reports of its customer, technician, sales data or inventory.
ESC software can be accessed from laptops, netbooks, and mobile devices. Users can integrate the software with accounting packages such as QuickBooks or ESC accounting.
www.desco-soft.com

dESCO ESC Reviews (118)

Latest reviews

 Great software! 
Vendor responded

We have been using Desco for decades. Highly recommend them for all of your service industry management needs.

Read the full review
Reviewed 20th of January by Chris Pragid

 

 ESC Customer Service 
Vendor responded

Shelley has been such a great help this week! She has shown great patience while I learned a process.

Read the full review
Reviewed 18th of January by Brenda Van Slooten

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dESCO ESC Screenshots (6)

dESCO ESC screenshot: ESC - Customer EntrydESCO ESC screenshot: ESC - Dispatch Board with MappingdESCO ESC screenshot: ESC - Invoice EntrydESCO ESC screenshot: ESC - Invoicing using Flat Rate PricingdESCO ESC screenshot: ESC - Service Agreement Management WorkflowdESCO ESC screenshot: ESC - Software Quote

Specifications

Intended Users
Mid Size Business, Small Business
Devices Supported
iPhone-iPad, iPhone, iPad, Windows, Web-based
Supported Countries
United States
Supported Languages
English
Support Options
FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials

dESCO ESC Pricing

Starting from: $2895.00
Pricing model: One-time License, Subscription
Free Trial: Available (No Credit Card required)

Single-User Deluxe – $2,895.00 (Six Monthly Payments of $482.50)
Includes 1 year of support

Two-User Deluxe – $3,995.00 (Six Monthly Payments of $665.84)
Includes 1 year of support

Three-User Deluxe – $5,295.00 (Six Monthly Payments of $882.50)
Includes 1 year of support

Four-User Deluxe – $6,495.00 (Six Monthly Payments of $1,082.50)
Includes 1 year of support

Five-User Deluxe – $7,695.00 (Six Monthly Payments of $1,282.50)
Includes 1 year of support

Six-User Deluxe – $8,789.00 (Six Monthly Payments of $1,464.83)
Includes 1 year of support

Seven-User Deluxe – $9,883.00 (Six Monthly Payments of $1,647.17)
Includes 1 year of support

Eight-User Deluxe – $10,977.00 (Six Monthly Payments of $1,829.50)
Includes 1 year of support

Nine-User Deluxe – $12,071.00 (Six Monthly Payments of $2,011.83)
Includes 1 year of support

Ten-User Deluxe – $13,066.00 (Six Monthly Payments of $2177.67)
Includes 1 year of support

Eleven or More-User Deluxe — Contact vendor for Details

MOBILE SOLUTIONS

ESC Mobile (for smartphones, tablets & laptops) – $15/month
Per Mobile Technician User

ESC Mobile Activation – $150.00 One-time company fee

ACCOUNTING OPTIONS

ESC Accounting – $1200.00/per user
Add ESC Accounting Payroll Module with Direct Deposit – $500 One-time company fee

QuickBooks Integration – FREE

Sage Peachtree Integration – $299.00

VALUABLE ADD-ONS

Fleetmatics REVEAL+ GPS Integration – $685.00

American Home Shield (AHS) Integration – $399.00
Integrate AHS dispatches directly into ESC and automate the dispatch process.

Caller ID – 2 Lines – $483.00 – Includes hardware and software. Plus Shipping

Caller ID – 4 Lines – $846.00 – Includes hardware and software. Plus Shipping

Caller ID – 8 Lines – $1504.00 – Includes hardware and software. Plus Shipping

Competitors Pricing

RazorSync

Starting from: $40.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Wintac

Starting from: $1495.00
Pricing model: One-time License

mHelpDesk

Starting from: $39.00/month
Pricing model: Open-source, Subscription
Free Trial: Available (No Credit Card required)

Users who visited dESCO ESC also visited

Key Features of dESCO ESC

  • Quotes & invoicing
  • Call center management
  • Contract management
  • Customer database
  • Track unlimited inventory items
  • Field service job dispatching
  • Job tracking
  • Mobile access
  • Routing
  • Scheduling
  • Service history tracking
  • Technician management
  • Work orders
  • Service technician scheduling

Benefits

• dESCO ESC software provides seamless integration with QuickBooks, Sage Peachtree, and ESC accounting software.

• It provides advanced reporting capability that allows users to create custom as well as standard reports. It can generate up to 600 reports.

• ESC software can manage and track the inventories of warehouses, storeroom, and vehicles.

• ESC allows users to import flat rate pricing from other programs or create their own multi-level pricing system in ECS itself.

• dESCO ESC provides tools to track agreement expirations & renewals for monthly forecasting.

Alternatives to dESCO ESC

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Chris Pragid

Great software!

20/01/2017

We have been using Desco for decades. Highly recommend them for all of your service industry management needs.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from dESCO


Thank you for the kind words. It has been our pleasure to be of service to you all of these years. We are truly fortunate to have folks like the crew at Ewing & Ewing as members of dESCO and FieldEdge family.

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Brenda Van Slooten

ESC Customer Service

18/01/2017

Shelley has been such a great help this week! She has shown great patience while I learned a process.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from dESCO


Brenda, we are so grateful to you for giving us your time and for the opportunity to be of service. As a long-time member of our team, Shelley displays the greatest qualities for customer service and is just invaluable. We will always be glad to show you that same helpfulness and patience any time we can be of assistance. Thank you!

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Gustavo Ojeda

Personalized

11/10/2016

We have used Desco software for approximately 16 months now and it seems everyday we learn new things about it and new ways to use it to make our work day easier. From an office administrator point of view it has cut my billing/invoicing times in less than half. Billing that took me 6-8hrs now takes me less than two hours and I feel confident I did not miss anything. Dispatching is a breeze and reports are extremely customizable. The more I use Desco the more I learn about it. I believe we are only using about 40% of it's potential and it has made us at least 3 times as efficient as a company. I cannot imagine going to our previous software and our excited to see what more it offers. And last but definitely not least, the support team is awesome. The quickest way for me is Chat Support who will usually get my problem resolved within a few minutes. Keep up the good work!

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from dESCO


Gustavo, we really appreciate you sharing your experience with others and your very kind words. I think we are really lucky to have such an incredible history and well-developed product at the center of our company. But our greatest blessing is definitely great folks like yourself who we are fortunate enough to support and see successful. Thanks again!

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Joshua Shonwise

Used ESC for plumbing company operations.

12/09/2016

Pros

The mobile app worked well, and worked well for collecting and accessing job and customer related information.

Cons

The need for the main office computer to be on at all times for the mobile techs to be able to access new information that was not already loaded on their app.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Likelihood to recommend

6/10

Recommendations to others considering dESCO ESC

Make sure you have a clear picture of what you are needing the software to do for. Do you need mobile access, inventory tracking, quoting/estimating capabilities?

Source: Software Advice
Helpful?   Yes   No
Read more
David James

ESC Service Software

08/09/2016

Pros

The service department uses this for service dispatch and customer management.

Cons

From what I've seen, the software lacks easy of use and compatibility like CRM software.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Likelihood to recommend

5/10

Recommendations to others considering dESCO ESC

This should include a cloud-based CRM integration so two separate solutions are not necessary.

Source: Software Advice
Helpful?   Yes   No
Read more
Jorge Andino

We use it for everything from Dispatching to invoicing

06/09/2016

Pros

Easy to create dispatches, easy to create invoices, and inventory tracking is great. The ability to automatically put inventory from warehouses when it gets sold using flat rate codes is very efficient.

Cons

The reports leave a little to be desired. Maybe rewording some reports so they're more easily found and you instantly know where to find them would be good.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

10/10

Recommendations to others considering dESCO ESC

The dESCO support chat is amazingly resourceful. I've always been very happy with all the troubleshooting and help they have to offer. After the chat, they always email you a transcript in case you have questions in the future, you have something to go back to without contacting them again.

Source: Software Advice
Helpful?   Yes   No
Read more
Teri Miller

Still learning but things are going well

11/08/2016

Pros

It's simple and efficient. Integrates with quickbooks.

Cons

The mobile app takes time to learn but it is very useful for technicians who are responsible enough to do invoicing and billing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Likelihood to recommend

10/10

Recommendations to others considering dESCO ESC

This is my first time using a software for HVAC but i have no complinats so far.

Source: Software Advice
Helpful?   Yes   No
Read more
Danielle Byrd

Love this!

04/06/2016

I have been a dispatcher and now office manager in the HVAC and plumbing service industry for over 10 years and have used many different platforms and software for file management and dispatch, ESC is by far the fastest to create and assign a work order. The dispatch board is a great visual tool to assess the work day and the drag and drop feature for dispatches is a huge time saver. I have had nothing but positive experiences on the few occasions I have had to call support and have even had a technician offer to do a free system update which he scheduled for the weekend to minimize our service interruption.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from dESCO


Danielle -

Thank you very much for taking the time and consideration to share this wonderful experience. It is our goal to provide that same level of service to everyone growing their business while using ESC. Given how many years your company has been using ESC, it is easy to take your compliments to heart. We are always at your service!

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Jennifer Linehan

Lots and lots of features, flexible for many industries.

20/05/2016

Pros

Comprehensive & quick tech support via chat or email, extensive knowledge base for questions. The software allows for extensive customization. I really like the ability to track the labor hours on each job, allowing for better job costing than some other software packages. There are so many features, we haven't even begun to take advantage of all of them!

Cons

If one user is invoicing a service dispatch and another user opens the same dispatch, the user doing the invoicing will lose all changes they have made, which can be quite frustrating. There is no warning to either user until it is already too late.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

9/10

Recommendations to others considering dESCO ESC

Take the time to really investigate all of the customizable features, you can really get this software to do pretty much anything you need it to.

Source: Software Advice
Helpful?   Yes   No
Read more
Julie Helms

User Friendly

13/05/2016

I am a fan of ESC! It works wonderfully for our industry. The recent update saves me time in doing things I need to do.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from dESCO


Thank you, Julie!

We have always been devoted to providing solutions for HVAC and other mechanical industries that just plain save time. With ESC v15, we doubled down on this and I am thrilled you are pleased with it and see the benefits. We know your time is perhaps your most valuable asset and you deserve to not have it wasted. Let us know if there is ever anything we can do to improve for you!

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