dESCO ESC Reviews

dESCO ESC Reviews

dESCO ESC

Service management software for SMBs

4.58/5 (18 reviews)
183

Glen Harvey
Industry: Construction
Company size: 1-10

Very happy

Used daily for 2+ years

Reviewed 2017-07-20
Source: Software Advice

Organization is key and this service software can help you get there. Great customer support and Great product to work with.

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dESCO ESC

Service management software for SMBs

Lydna Harris
Industry: Consumer Services
Company size: 1-10

ESC Keeps Us On Track

Used other for 6-12 months

Reviewed 2017-04-11
Source: Software Advice

I am only now figuring out the full functionality of ESC, from managing our fleet schedules and inventory to keeping up with our service agreements. As a fairly new user, I was pleasantly surprised how user-friendly the Dispatch Dashboard is. I was able to get up and running with little training, resulting in zero downtime for my employer, and I always get a quick response from the Desco Support team whenever a question comes up.I am most impressed with how common-sense the program is. While there is always room for improvement, and I am new to the dispatcher game, I can follow the service from the initial call to payment of invoices and easily sync it to QuickBooks for handling. Also, the app that has been downloaded on our phones make it easier to manage and track everything from off-site.

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dESCO ESC

Service management software for SMBs

Joshua Shonwise
Industry: Construction
Company size: Unknown

Used ESC for plumbing company operations.

Reviewed 2016-09-12
Source: Software Advice

The mobile app worked well, and worked well for collecting and accessing job and customer related information.

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dESCO ESC

Service management software for SMBs

David James
Industry: Consumer Services
Company size: Unknown

ESC Service Software

Reviewed 2016-09-08
Source: Software Advice

The service department uses this for service dispatch and customer management.

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dESCO ESC

Service management software for SMBs

Jorge Andino
Industry: Consumer Services
Company size: Unknown

We use it for everything from Dispatching to invoicing

Reviewed 2016-09-06
Source: Software Advice

Easy to create dispatches, easy to create invoices, and inventory tracking is great. The ability to automatically put inventory from warehouses when it gets sold using flat rate codes is very efficient.

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dESCO ESC

Service management software for SMBs

Teri Miller
Industry: Consumer Services
Company size: Unknown

Still learning but things are going well

Reviewed 2016-08-11
Source: Software Advice

It's simple and efficient. Integrates with quickbooks.

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dESCO ESC

Service management software for SMBs

Jennifer Linehan
Industry: Construction
Company size: Unknown

Lots and lots of features, flexible for many industries.

Reviewed 2016-05-20
Source: Software Advice

Comprehensive & quick tech support via chat or email, extensive knowledge base for questions. The software allows for extensive customization. I really like the ability to track the labor hours on each job, allowing for better job costing than some other software packages. There are so many features, we haven't even begun to take advantage of all of them!

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dESCO ESC

Service management software for SMBs

liz silverthorne
Industry: Consumer Services
Company size: Unknown

User Friendly and GREAT Support!

Reviewed 2016-01-28
Source: Software Advice

I feel that the software is user friendly and easy to learn. They have great tutorials that help when quetions arise.

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dESCO ESC

Service management software for SMBs

Lindsey  Haley
Industry: Consumer Services
Company size: Unknown

Excellent technical customer support

Reviewed 2016-01-22
Source: Software Advice

This has been a very effective tool for us scheduling our technicians. We are now billing from ESC and the customer support we have received, especially from the chat support has been exceptional.

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dESCO ESC

Service management software for SMBs

Amanda Lynn Samuels
Industry: Unknown
Company size: Unknown

A great tool for dispatching, invoicing and sharing!

Reviewed 2016-01-12
Source: Software Advice

I love the ease of use for techs in the field as well as in the office. It gives us the ability to share where we are across departments and to see how backed up we are. The vendor Desco has been fabulous! I am in service and I deal with people all day and these guys really know their business! Patient, knowledgeable, and if they don't know the answer they get it for me in a timely manner.

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dESCO ESC

Service management software for SMBs

Rachel Rothschild
Industry: Industrial Automation
Company size: Unknown

Alex is awesome

Reviewed 2015-12-17
Source: Software Advice

It is super simple to use, and the support is great!

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dESCO ESC

Service management software for SMBs

Tommy Mudd
Industry: Facilities Services
Company size: Unknown

Pleasant, easy.

Reviewed 2015-12-07
Source: Software Advice

Great service! They know what they're doing and have an answer ready for every issue or question.

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dESCO ESC

Service management software for SMBs

Marc Leotaud
Industry: Consumer Services
Company size: Unknown

Great Software

Reviewed 2015-10-09
Source: Software Advice

ESC is the perfect blend of easy to use for new employees and customizable enough for our more experienced users. After watching the "How to Webinars" our new hires are able to hit the ground running. We also have a bunch of customers that want their dispatches / invoices done in really specific ways and ESC allows us to customize everything for them.

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dESCO ESC

Service management software for SMBs

Steve Kistner
Industry: Consumer Services
Company size: Unknown

Great chat and phone support

Reviewed 2015-10-06
Source: Software Advice

It meets our needs for accounting and dispatch. We are utilizing Mobile ESC and very pleased with the product.

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dESCO ESC

Service management software for SMBs

Ron Lee
Industry: Consumer Services
Company size: Unknown

Streamlined our business

Reviewed 2015-09-28
Source: Software Advice

It works! The people at ESC respond to questions. The software has a logical flow.

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dESCO ESC

Service management software for SMBs

Larry Geffre
Industry: Consumer Services
Company size: Unknown

all in one solution

Reviewed 2015-08-21
Source: Software Advice

it has both POS and dispatching integrated together

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dESCO ESC

Service management software for SMBs

Karen Fife
Industry: Consumer Services
Company size: Unknown

Thanks to our Tech

Reviewed 2015-08-13
Source: Software Advice

He was very helpful after a long morning of trying to get the system up He came to the rescue. thank you.

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dESCO ESC

Service management software for SMBs

Rhett Prosser
Industry: Consumer Services
Company size: Unknown

Very happy so far, excited for the future!

Reviewed 2015-08-11
Source: Software Advice

ESC has given us great support. From onsite, to their regional training to the personal assistance as we have needed it. We chose to implement at the worst time, or should I say the busiest time of the year for us. They have still been there, helped us through and every day we get a little excited about what it can do and what the future will hold as we progress and learn more and more about how it can help make our company more efficient.

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dESCO ESC

Service management software for SMBs